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class="mb-0 text-base font-semibold leading-6 text-[#2b303b]">Take stress out of the search</p><p class="mb-6 text-sm leading-6 text-[#2b303b]">Simplify your search. We’ll help you narrow down software options in just a few minutes.</p></section></figure><figure class="flex max-w-full sm:block sm:max-w-[25%] lg:max-w-[33%]"><i class="connect sm:shrink-1 mr-4 block h-12 w-12 shrink-0 bg-contain bg-no-repeat sm:mx-0 sm:mb-4 sm:mt-0" style="background-image:url(&#x27;data:image/svg+xml;charset=UTF-8, 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class="mb-0 text-base font-semibold leading-6 text-[#2b303b]">Connect with an advisor</p><p class="mb-6 text-sm leading-6 text-[#2b303b]">Chat with a software advisor and get personalized software recommendations via phone or email.</p></section></figure><figure class="flex max-w-full sm:block sm:max-w-[25%] lg:max-w-[33%]"><i class="confident sm:shrink-1 mr-4 block h-12 w-12 shrink-0 bg-contain bg-no-repeat sm:mx-0 sm:mb-4 sm:mt-0" style="background-image:url(&#x27;data:image/svg+xml;charset=UTF-8, 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class="mb-0 text-base font-semibold leading-6 text-[#2b303b]">Make a confident choice</p><p class="mb-6 text-sm leading-6 text-[#2b303b]">Use research, insights and reviews to compare software and make the right choice for your needs.</p></section></figure></section></div></div><section class="py-4 px-2 sm:px-4"><section data-testid="sa-video" class="page-container py-4 px-2 text-center sm:px-0 sm:pt-16 sm:pb-0"><div class="relative h-0 pb-[53%]"><iframe allow="autoplay; fullscreen" class="absolute inset-0 my-0 mx-auto h-[95%] w-[95%]" frameBorder="0" height="360" src="https://player.vimeo.com/video/395817028?title=0&amp;byline=0&amp;portrait=0" width="640" loading="lazy" data-gtm-yt-inspected-6106370_621="true" data-gtm-yt-inspected-1_3="true"></iframe></div></section><section class="py-4 px-0 md:px-4 md:pb-8"><section class="m-auto max-w-[75rem] text-center"><h2 data-testid="video-header" class="mt-0 mb-10 text-3xl font-bold">Here&#x27;s how 澳洲幸运十直播视频开奖记录 work</h2><section class="flex flex-col md:flex-row"><div data-testid="video-cards" class="card m-4 mb-6 hidden min-h-[18.25rem] w-auto max-w-full rounded bg-white p-8 pb-4 text-left sm:block sm:min-h-0 md:mb-4 md:min-h-[18.25rem] md:w-[calc(100vw_-_2rem)]"><h3 class="mb-2 text-5xl font-semibold text-orange-500">1</h3><h3 class="text-2xl font-bold text-[#2b303b]">Connect with us</h3><p class="mb-0 text-lg text-[#2b303b]">Fill out a brief form and we’ll get in touch via phone or email.</p></div><div data-testid="video-cards" class="card m-4 mb-6 hidden min-h-[18.25rem] w-auto max-w-full rounded bg-white p-8 pb-4 text-left sm:block sm:min-h-0 md:mb-4 md:min-h-[18.25rem] md:w-[calc(100vw_-_2rem)]"><h3 class="mb-2 text-5xl font-semibold text-orange-500">2</h3><h3 class="text-2xl font-bold text-[#2b303b]">Tell us about your needs</h3><p class="mb-0 text-lg text-[#2b303b]">We’ll talk a bit about your goals, needs and budget.</p></div><div data-testid="video-cards" class="card m-4 mb-6 hidden min-h-[18.25rem] w-auto max-w-full rounded bg-white p-8 pb-4 text-left sm:block sm:min-h-0 md:mb-4 md:min-h-[18.25rem] md:w-[calc(100vw_-_2rem)]"><h3 class="mb-2 text-5xl font-semibold text-orange-500">3</h3><h3 class="text-2xl font-bold text-[#2b303b]">Get software 幸运10官方开奖现场直播</h3><p class="mb-0 text-lg text-[#2b303b]">Within 15 minutes we’ll email you a list of personalized software recommendations</p></div><div class="SwipeComponent mobile"><div data-testid="video-cards" class="card m-4 mb-6 hidden min-h-[18.25rem] w-auto max-w-full rounded bg-white p-8 pb-4 text-left sm:block sm:min-h-0 md:mb-4 md:min-h-[18.25rem] md:w-[calc(100vw_-_2rem)]"><h3 class="mb-2 text-5xl font-semibold text-orange-500">1</h3><h3 class="text-2xl font-bold text-[#2b303b]">Connect with us</h3><p class="mb-0 text-lg text-[#2b303b]">Fill out a brief form and we’ll get in touch via phone or email.</p></div><ul><li class="dot active"></li><li class="dot"></li><li 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Advisors like me<!-- --> <strong>save you hours of time</strong> and can<!-- --> <strong>point you towards software options that perfectly match your specific needs</strong>. I specialize in construction software, but no matter what you’re looking for, one of us can definitely help!&quot;</p><p class="mb-0 text-sm" data-testid="advisor-name">Kandra Bradford</p><p class="mb-0 text-sm" data-testid="advisor-title">Software Advice Advisors</p></section><section class="relative hidden w-full max-w-[10.25rem] sm:block md:max-w-[16.25rem]"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="advisor" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" 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class="slide-wrap m-0 min-h-[23rem] basis-[100%] flex-col self-center px-0 pt-8 pb-4 sm:m-[1.8rem] sm:min-h-[18.5rem] sm:basis-[75%] sm:flex-row sm:px-12 sm:pb-0 sm:pt-10 lg:min-h-0 lg:basis-[50%]"><div class="text-left"><p data-testid="testimony-review" class="mb-8 px-0 py-4 text-xl text-grey-900 sm:py-0">&quot;<!-- -->Crystal really listened to my concerns and prompted me with questions to help narrow down my needs. I feel much more prepared with what questions to ask. Thank you Software Advice for the awesome customer service!<!-- -->&quot;</p><p data-testid="testimony-author" class="text-sm">Kathy H</p><p data-testid="testimony-co" class="reviews-company text-sm">Paso Robles Safe &amp; Lock</p></div></section><section class="chevron hidden basis-[10%] self-center sm:block"><i data-testid="right-arrow-icon" class="m-4 block h-10 w-10 basis-[5%] cursor-pointer rounded-[6.25rem] bg-spacecadet-500 bg-[length:1.5rem] bg-center bg-no-repeat hover:bg-spacecadet-700" style="background-image:url(svg_%27.html)"></i></section><ul class="flex w-full justify-center text-center sm:block"><li data-testid="pagination-dots" class="dot active border-grey-800 bg-grey-800 mx-3 mt-0 mb-10 inline-block h-2 w-2 rounded-[50%] border border-solid bg-white"></li><li data-testid="pagination-dots" class="dot border-grey-300 mx-3 mt-0 mb-10 inline-block h-2 w-2 rounded-[50%] border border-solid bg-white"></li><li data-testid="pagination-dots" class="dot border-grey-300 mx-3 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sm:text-center"><h2 class="mb-6 text-3xl font-bold">Browse most popular software categories</h2><p data-testid="popular-categories-subheader" class="mb-12 text-lg text-[#2b303b]">Explore recommended products in our most popular categories:</p><section class="grid grid-cols-12 gap-5"><a data-testid="popular-category-links" class="card col-span-12 flex items-center border-0 bg-white p-3 no-underline shadow sm:col-span-4" href="index-9.html"><section class="mr-3 h-10 w-10 self-center"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:40px;height:40px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Accounting" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Accounting" srcSet="https://software-advice.imgix.net//homepage/icon-brand_accounting.png?fit=max&amp;fm=png&amp;auto=format&amp;w=48 1x, https://software-advice.imgix.net//homepage/icon-brand_accounting.png?fit=max&amp;fm=png&amp;auto=format&amp;w=96 2x" src="png/icon-brand_accounting3b08.png" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><p data-testid="popular-category-names" class="mb-0 text-left text-sm font-semibold text-[#2b303b]">Accounting</p></a><a data-testid="popular-category-links" class="card col-span-12 flex items-center border-0 bg-white p-3 no-underline shadow sm:col-span-4" href="index-10.html"><section class="mr-3 h-10 w-10 self-center"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:40px;height:40px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Business Intelligence" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Business Intelligence" srcSet="https://software-advice.imgix.net//homepage/icon-brand_business-intelligence.png?fit=max&amp;fm=png&amp;auto=format&amp;w=48 1x, https://software-advice.imgix.net//homepage/icon-brand_business-intelligence.png?fit=max&amp;fm=png&amp;auto=format&amp;w=96 2x" src="png/icon-brand_business-intelligence3b08.png" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><p data-testid="popular-category-names" class="mb-0 text-left text-sm font-semibold text-[#2b303b]">Business Intelligence</p></a><a data-testid="popular-category-links" class="card col-span-12 flex items-center border-0 bg-white p-3 no-underline shadow sm:col-span-4" href="index-11.html"><section class="mr-3 h-10 w-10 self-center"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:40px;height:40px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Construction" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Construction" srcSet="https://software-advice.imgix.net//homepage/icon-brand_construction.png?fit=max&amp;fm=png&amp;auto=format&amp;w=48 1x, https://software-advice.imgix.net//homepage/icon-brand_construction.png?fit=max&amp;fm=png&amp;auto=format&amp;w=96 2x" src="png/icon-brand_construction3b08.png" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><p data-testid="popular-category-names" class="mb-0 text-left text-sm font-semibold text-[#2b303b]">Construction</p></a><a data-testid="popular-category-links" class="card col-span-12 flex items-center border-0 bg-white p-3 no-underline shadow sm:col-span-4" href="index-12.html"><section class="mr-3 h-10 w-10 self-center"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:40px;height:40px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Customer Relationship Management" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Customer Relationship Management" srcSet="https://software-advice.imgix.net//homepage/icon-brand_customer-relationship-management.png?fit=max&amp;fm=png&amp;auto=format&amp;w=48 1x, https://software-advice.imgix.net//homepage/icon-brand_customer-relationship-management.png?fit=max&amp;fm=png&amp;auto=format&amp;w=96 2x" src="png/icon-brand_customer-relationship-management3b08.png" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><p data-testid="popular-category-names" class="mb-0 text-left text-sm font-semibold text-[#2b303b]">Customer Relationship Management</p></a><a data-testid="popular-category-links" class="card col-span-12 flex items-center border-0 bg-white p-3 no-underline shadow sm:col-span-4" href="index-13.html"><section class="mr-3 h-10 w-10 self-center"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:40px;height:40px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Dental" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Dental" srcSet="https://software-advice.imgix.net//homepage/icon-brand_dental.png?fit=max&amp;fm=png&amp;auto=format&amp;w=48 1x, https://software-advice.imgix.net//homepage/icon-brand_dental.png?fit=max&amp;fm=png&amp;auto=format&amp;w=96 2x" src="png/icon-brand_dental3b08.png" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><p data-testid="popular-category-names" class="mb-0 text-left text-sm font-semibold text-[#2b303b]">Dental</p></a><a data-testid="popular-category-links" class="card col-span-12 flex items-center border-0 bg-white p-3 no-underline shadow sm:col-span-4" href="index-14.html"><section class="mr-3 h-10 w-10 self-center"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:40px;height:40px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Hotel Management" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Hotel Management" srcSet="https://software-advice.imgix.net//homepage/icon-brand_hotel-management.png?fit=max&amp;fm=png&amp;auto=format&amp;w=48 1x, https://software-advice.imgix.net//homepage/icon-brand_hotel-management.png?fit=max&amp;fm=png&amp;auto=format&amp;w=96 2x" src="png/icon-brand_hotel-management3b08.png" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><p data-testid="popular-category-names" class="mb-0 text-left text-sm font-semibold text-[#2b303b]">Hotel Management</p></a><a data-testid="popular-category-links" class="card col-span-12 flex items-center border-0 bg-white p-3 no-underline shadow sm:col-span-4" href="index-15.html"><section class="mr-3 h-10 w-10 self-center"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:40px;height:40px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Human Resources" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Human Resources" srcSet="https://software-advice.imgix.net//homepage/icon-brand_human-resources.png?fit=max&amp;fm=png&amp;auto=format&amp;w=48 1x, https://software-advice.imgix.net//homepage/icon-brand_human-resources.png?fit=max&amp;fm=png&amp;auto=format&amp;w=96 2x" src="png/icon-brand_human-resources3b08.png" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><p data-testid="popular-category-names" class="mb-0 text-left text-sm font-semibold text-[#2b303b]">Human Resources</p></a><a data-testid="popular-category-links" class="card col-span-12 flex items-center border-0 bg-white p-3 no-underline shadow sm:col-span-4" href="index-16.html"><section class="mr-3 h-10 w-10 self-center"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:40px;height:40px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Inventory Management" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Inventory Management" srcSet="https://software-advice.imgix.net//homepage/icon-brand_inventory-management.png?fit=max&amp;fm=png&amp;auto=format&amp;w=48 1x, https://software-advice.imgix.net//homepage/icon-brand_inventory-management.png?fit=max&amp;fm=png&amp;auto=format&amp;w=96 2x" src="png/icon-brand_inventory-management3b08.png" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><p data-testid="popular-category-names" class="mb-0 text-left text-sm font-semibold text-[#2b303b]">Inventory Management</p></a><a data-testid="popular-category-links" class="card col-span-12 flex items-center border-0 bg-white p-3 no-underline shadow sm:col-span-4" href="index-17.html"><section class="mr-3 h-10 w-10 self-center"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:40px;height:40px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Manufacturing" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Manufacturing" srcSet="https://software-advice.imgix.net//homepage/icon-brand_manufacturing.png?fit=max&amp;fm=png&amp;auto=format&amp;w=48 1x, https://software-advice.imgix.net//homepage/icon-brand_manufacturing.png?fit=max&amp;fm=png&amp;auto=format&amp;w=96 2x" src="png/icon-brand_manufacturing3b08.png" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><p data-testid="popular-category-names" class="mb-0 text-left text-sm font-semibold text-[#2b303b]">Manufacturing</p></a><a data-testid="popular-category-links" class="card col-span-12 flex items-center border-0 bg-white p-3 no-underline shadow sm:col-span-4" href="index-18.html"><section class="mr-3 h-10 w-10 self-center"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:40px;height:40px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Medical" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Medical" srcSet="https://software-advice.imgix.net//homepage/icon-brand_medical.png?fit=max&amp;fm=png&amp;auto=format&amp;w=48 1x, https://software-advice.imgix.net//homepage/icon-brand_medical.png?fit=max&amp;fm=png&amp;auto=format&amp;w=96 2x" src="png/icon-brand_medical3b08.png" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><p data-testid="popular-category-names" class="mb-0 text-left text-sm font-semibold text-[#2b303b]">Medical</p></a><a data-testid="popular-category-links" class="card col-span-12 flex items-center border-0 bg-white p-3 no-underline shadow sm:col-span-4" href="index-19.html"><section class="mr-3 h-10 w-10 self-center"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:40px;height:40px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Project Management" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Project Management" srcSet="https://software-advice.imgix.net//homepage/icon-brand_project-management.png?fit=max&amp;fm=png&amp;auto=format&amp;w=48 1x, https://software-advice.imgix.net//homepage/icon-brand_project-management.png?fit=max&amp;fm=png&amp;auto=format&amp;w=96 2x" src="png/icon-brand_project-management3b08.png" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><p data-testid="popular-category-names" class="mb-0 text-left text-sm font-semibold text-[#2b303b]">Project Management</p></a><a data-testid="popular-category-links" class="card col-span-12 flex items-center border-0 bg-white p-3 no-underline shadow sm:col-span-4" href="index-20.html"><section class="mr-3 h-10 w-10 self-center"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:40px;height:40px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Retail" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Retail" srcSet="https://software-advice.imgix.net//homepage/icon-brand_retail.png?fit=max&amp;fm=png&amp;auto=format&amp;w=48 1x, https://software-advice.imgix.net//homepage/icon-brand_retail.png?fit=max&amp;fm=png&amp;auto=format&amp;w=96 2x" src="png/icon-brand_retail3b08.png" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><p data-testid="popular-category-names" class="mb-0 text-left text-sm font-semibold text-[#2b303b]">Retail</p></a></section><section class="mt-2 w-full pr-3 text-right text-base"><a data-testid="browser-all-categories" class="inline-block text-[#6b61ae] underline hover:no-underline" href="index-4.html" target="_blank">Browse All Categories<i class="relative top-1 left-2 inline-block h-4 w-4 rotate-[270deg] bg-no-repeat" style="background-image:url(svg_%250a%27.html)"></i></a></section></section></div><div class="border-b border-solid border-gray-200 bg-white"><div class="page-container py-12"><section><div data-testid="guide-section" class="mx-auto w-full max-w-screen-xl px-5 py-12 text-center"><h2 data-testid="guide-header" class="mb-2 text-3xl font-bold text-[#18171c]">Not sure what you need?</h2><h2 data-testid="guide-header" class="mb-[5.5rem] text-3xl font-bold text-[#18171c]">Use our free guides and tools</h2><section class="mt-12 flex flex-wrap items-center justify-evenly sm:flex-nowrap"><section class="relative mb-6 h-full w-full max-w-full sm:mb-0 sm:max-w-[33.3333%]"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="View FrontRunners Methodology" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="View FrontRunners Methodology" sizes="100vw" srcSet="https://software-advice.imgix.net//homepage/helpful-frontrunners.png?fit=max&amp;fm=png&amp;auto=format&amp;w=640 640w, https://software-advice.imgix.net//homepage/helpful-frontrunners.png?fit=max&amp;fm=png&amp;auto=format&amp;w=750 750w, https://software-advice.imgix.net//homepage/helpful-frontrunners.png?fit=max&amp;fm=png&amp;auto=format&amp;w=828 828w, https://software-advice.imgix.net//homepage/helpful-frontrunners.png?fit=max&amp;fm=png&amp;auto=format&amp;w=1080 1080w, https://software-advice.imgix.net//homepage/helpful-frontrunners.png?fit=max&amp;fm=png&amp;auto=format&amp;w=1200 1200w, https://software-advice.imgix.net//homepage/helpful-frontrunners.png?fit=max&amp;fm=png&amp;auto=format&amp;w=1920 1920w, https://software-advice.imgix.net//homepage/helpful-frontrunners.png?fit=max&amp;fm=png&amp;auto=format&amp;w=2048 2048w, https://software-advice.imgix.net//homepage/helpful-frontrunners.png?fit=max&amp;fm=png&amp;auto=format&amp;w=3840 3840w" src="png/helpful-frontrunnersac3c.png" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><div class="max-w-full text-left sm:max-w-[42.25%]"><p data-testid="frontrunners-desc" class="mb-6 text-lg text-[#2b303b]">FrontRunners are the top software products in a category. They offer the best capability and value for small businesses based on their usability and customer satisfaction.</p><a data-testid="fr-link" class="text-[#6b61ae] underline hover:no-underline" href="index-21.html" target="_blank">View the reports and methodology</a></div></section><section class="mt-12 flex flex-wrap items-center justify-evenly sm:flex-nowrap"><div class="max-w-full text-left sm:max-w-[42.25%] desktop-and-tablet hidden sm:block"><p data-testid="insights-desc" class="mb-6 text-lg text-[#2b303b]">With free insights and research, we are a trusted source that has been featured in the Wall Street Journal, New York Times, Forbes, and more.</p><a data-testid="resources-link" class="text-[#6b61ae] underline hover:no-underline" href="index-5.html" target="_blank">Read the latest research and articles</a></div><section class="relative mb-6 h-full w-full max-w-full sm:mb-0 sm:max-w-[33.3333%]"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:71.42857142857143%"></span><img alt="View FrontRunners Methodology" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="View FrontRunners Methodology" sizes="100vw" srcSet="https://software-advice.imgix.net//homepage/helpful-blog.png?fit=max&amp;fm=png&amp;auto=format&amp;w=640 640w, https://software-advice.imgix.net//homepage/helpful-blog.png?fit=max&amp;fm=png&amp;auto=format&amp;w=750 750w, https://software-advice.imgix.net//homepage/helpful-blog.png?fit=max&amp;fm=png&amp;auto=format&amp;w=828 828w, https://software-advice.imgix.net//homepage/helpful-blog.png?fit=max&amp;fm=png&amp;auto=format&amp;w=1080 1080w, https://software-advice.imgix.net//homepage/helpful-blog.png?fit=max&amp;fm=png&amp;auto=format&amp;w=1200 1200w, https://software-advice.imgix.net//homepage/helpful-blog.png?fit=max&amp;fm=png&amp;auto=format&amp;w=1920 1920w, https://software-advice.imgix.net//homepage/helpful-blog.png?fit=max&amp;fm=png&amp;auto=format&amp;w=2048 2048w, https://software-advice.imgix.net//homepage/helpful-blog.png?fit=max&amp;fm=png&amp;auto=format&amp;w=3840 3840w" src="png/helpful-blogac3c.png" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" loading="lazy"/></noscript></span></section><div class="max-w-full text-left sm:max-w-[42.25%] mobile block sm:hidden"><p data-testid="insights-desc" class="mb-6 text-lg text-[#2b303b]">With free insights and research, we are a trusted source that has been featured in the Wall Street Journal, New York Times, Forbes, and more.</p><a data-testid="resources-link" class="text-[#6b61ae] underline hover:no-underline" href="index-5.html" target="_blank">Read the latest research and articles</a></div></section></div></section></div></div><div class="page-container py-12"><section data-testid="faq-section" class="min-h-[6.25rem]"><div class="text-center"><h2 data-testid="faq-header" class="mb-8 text-left text-3xl font-bold tracking-[initial] sm:mb-20 sm:text-center">Have questions?</h2><section class="mx-auto mt-0 mb-12 max-w-3xl text-left"><div class="faqs my-0 mx-auto border-b border-solid border-[#dee7e7]"><dt data-testid="faq-question" class="flex cursor-pointer justify-between py-6 px-0"><p class="pr-12 text-lg font-bold text-[#2b303b]">Are you trying to sell me something?</p> <i class="
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  33.                    ">Never! We don’t sell products and we’ll never push you into buying anything. Our only goal is to help connect you with relevant software options. What you purchase (or not) is up to you.</dd></div><div class="faqs my-0 mx-auto border-b border-solid border-[#dee7e7]"><dt data-testid="faq-question" class="flex cursor-pointer justify-between py-6 px-0"><p class="pr-12 text-lg font-bold text-[#2b303b]">Are your reviews written by real people?</p> <i class="
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  35.                        " style="background-image:url(svg__.html)"></i></dt><dd data-testid="faq-answer" class="
  36.                        hidden mb-8 text-lg font-normal text-[#2b303b] [&amp;_a]:text-[#6b61ae] [&amp;_a]:underline [&amp;_a:hover]:no-underline
  37.                    ">You bet. Every review we collect is written by a real person just like you, and every single one is vetted and verified by our reviews team.</dd></div><div class="faqs my-0 mx-auto border-b border-solid border-[#dee7e7]"><dt data-testid="faq-question" class="flex cursor-pointer justify-between py-6 px-0"><p class="pr-12 text-lg font-bold text-[#2b303b]">Who are your advisors?</p> <i class="
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  39.                        " style="background-image:url(svg__.html)"></i></dt><dd data-testid="faq-answer" class="
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  41.                    ">Our team of advisors is based out of Austin, Texas. They’re friends, coworkers, siblings, parents, dog owners, music listeners, park goers, beer lovers and software selection specialists! Our software selection advisors specialize in certain industries, including construction, retail, medical and more, which means you’ll always be paired up with someone who knows your market. Our advisors love helping business like yours thrive!</dd></div><div class="faqs my-0 mx-auto border-b border-solid border-[#dee7e7]"><dt data-testid="faq-question" class="flex cursor-pointer justify-between py-6 px-0"><p class="pr-12 text-lg font-bold text-[#2b303b]">Will l get spammed with phone calls?</p> <i class="
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  43.                        " style="background-image:url(svg__.html)"></i></dt><dd data-testid="faq-answer" class="
  44.                        hidden mb-8 text-lg font-normal text-[#2b303b] [&amp;_a]:text-[#6b61ae] [&amp;_a]:underline [&amp;_a:hover]:no-underline
  45.                    ">We’ll reach out to connect, but we’re definitely not here to spam you. If you’d prefer a specific time to connect, we’ve made it easy to book a call on your schedule. Pick when works best for you.</dd></div><div class="faqs my-0 mx-auto border-b border-solid border-[#dee7e7]"><dt data-testid="faq-question" class="flex cursor-pointer justify-between py-6 px-0"><p class="pr-12 text-lg font-bold text-[#2b303b]">Can I list my product on your website?</p> <i class="
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  47.                        " style="background-image:url(svg__.html)"></i></dt><dd data-testid="faq-answer" class="
  48.                        hidden mb-8 text-lg font-normal text-[#2b303b] [&amp;_a]:text-[#6b61ae] [&amp;_a]:underline [&amp;_a:hover]:no-underline
  49.                    ">We’d love to add you to our database. Software vendors<!-- --> <a href="index-7.html">click here!</a></dd></div></section></div></section></div><div class="bg-white"><div class="page-container py-12"><section data-testid="all-categories" class="text-center"><h2 data-testid="all-categories-h2" class="mb-8 text-3xl font-bold">Browse all 168澳洲幸运10开奖结果官方视频|开奖号码记录统计、澳洲10官网开奖历史查询 categories</h2><section class="m-auto columns-1 text-left md:columns-2"><section class="break-inside-avoid-column"><section class="parent-category-header mx-auto mt-0 mb-2 flex justify-between rounded bg-[#efeff0] p-3.5 text-sm font-semibold leading-3 text-grey-A900 hover:cursor-pointer hover:bg-[#e1e2e2]">Accounting Software<i class="rotate-0 mr-4 block h-3.5 w-3.5 bg-center bg-no-repeat" style="background-image:url(svg__.html)"></i></section><section data-testid="subcategories-list" class="hidden text-left leading-3"><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-9.html">Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-22.html">Accounting Software for Consultants</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-23.html">Accounts Payable Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-24.html">Accounts Receivable Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-25.html">Architecture Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-26.html">Auto Dealership Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-27.html">Bank Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-28.html">Billing and Invoicing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-29.html">Bookkeeping Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-30.html">Budgeting and Forecasting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-31.html">Church Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-32.html">CPA Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-33.html">Engineering Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-34.html">Enterprise Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-35.html">Expense Report Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-36.html">Farm Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-37.html">Financial Reporting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-38.html">Fixed Asset Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-39.html">Fund Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-40.html">General Ledger Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-41.html">Hotel Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-42.html">Insurance Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-43.html">Legal Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-44.html">Media and Newspaper Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-45.html">Medical Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-46.html">Mobile Accounting Apps</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-47.html">Oil and Gas Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-48.html">Online Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-49.html">Project Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-50.html">Real Estate Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-51.html">Reconciliation Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-52.html">Recurring Billing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-53.html">Restaurant Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-54.html">School Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-55.html">Small Business Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-56.html">Small Business Invoicing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-57.html">Subscription Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-58.html">Trucking Accounting Software</a></section></section><section class="break-inside-avoid-column"><section class="parent-category-header mx-auto mt-0 mb-2 flex justify-between rounded bg-[#efeff0] p-3.5 text-sm font-semibold leading-3 text-grey-A900 hover:cursor-pointer hover:bg-[#e1e2e2]">Business Intelligence Tools<i class="rotate-0 mr-4 block h-3.5 w-3.5 bg-center bg-no-repeat" style="background-image:url(svg__.html)"></i></section><section data-testid="subcategories-list" class="hidden text-left leading-3"><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-10.html">Business Intelligence Tools</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-59.html">Big Data Tools</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-60.html">Cloud BI Tools</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-61.html">Dashboard Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-62.html">Data Analysis Tools</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-63.html">Data Cleaning Tools</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-64.html">Data Discovery Tools</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-65.html">Data Integration Tools</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-66.html">Data Mining Tools</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-67.html">Data Preparation Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-68.html">Data Visualization Tools</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-69.html">Data Warehouse Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-70.html">ETL Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-71.html">Healthcare BI Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-72.html">HR Analytics Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-73.html">KPI Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-74.html">Manufacturing BI Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-75.html">Mobile BI Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-76.html">OLAP Tools</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-77.html">Predictive Analytics Tools</a></section></section><section class="break-inside-avoid-column"><section class="parent-category-header mx-auto mt-0 mb-2 flex justify-between rounded bg-[#efeff0] p-3.5 text-sm font-semibold leading-3 text-grey-A900 hover:cursor-pointer hover:bg-[#e1e2e2]">Call Center Software<i class="rotate-0 mr-4 block h-3.5 w-3.5 bg-center bg-no-repeat" style="background-image:url(svg__.html)"></i></section><section data-testid="subcategories-list" class="hidden text-left leading-3"><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-78.html">Call Center Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-79.html">Auto Dialer Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-80.html">Automatic Call Distribution Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-81.html">Call Center Scripting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-82.html">Call Center Workforce Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-83.html">Call Monitoring Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-84.html">Call Recording Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-85.html">Computer Telephony Integration Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-86.html">IVR Systems</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-87.html">Predictive Dialer Software</a></section></section><section class="break-inside-avoid-column"><section class="parent-category-header mx-auto mt-0 mb-2 flex justify-between rounded bg-[#efeff0] p-3.5 text-sm font-semibold leading-3 text-grey-A900 hover:cursor-pointer hover:bg-[#e1e2e2]">CMMS Software<i class="rotate-0 mr-4 block h-3.5 w-3.5 bg-center bg-no-repeat" style="background-image:url(svg__.html)"></i></section><section data-testid="subcategories-list" class="hidden text-left leading-3"><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-88.html">CMMS Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-89.html">Asset Tracking Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-90.html">Aviation MRO Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-91.html">Calibration Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-92.html">EAM Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-93.html">Equipment Maintenance Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-94.html">Preventive Maintenance Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-95.html">Tool Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-96.html">Web Based CMMS Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-97.html">Work Order Software</a></section></section><section class="break-inside-avoid-column"><section class="parent-category-header mx-auto mt-0 mb-2 flex justify-between rounded bg-[#efeff0] p-3.5 text-sm font-semibold leading-3 text-grey-A900 hover:cursor-pointer hover:bg-[#e1e2e2]">Construction Software<i class="rotate-0 mr-4 block h-3.5 w-3.5 bg-center bg-no-repeat" style="background-image:url(svg__.html)"></i></section><section data-testid="subcategories-list" class="hidden text-left leading-3"><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-11.html">Construction Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-98.html">Building Information Modeling (BIM) Software </a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-99.html">Capital Program Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-100.html">Concrete Estimating Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-101.html">Construction Accounting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-102.html">Construction Apps</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-103.html">Construction Bidding Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-104.html">Construction Estimating Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-105.html">Construction Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-106.html">Construction Scheduling Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-107.html">Construction Software for Mac</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-108.html">Earthwork Estimating Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-109.html">Electrical Contractor Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-110.html">Electrical Estimating Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-111.html">Flooring Estimating Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-112.html">General Contractor Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-113.html">Heavy Construction Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-114.html">Home Builder CRM Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-115.html">Home Builder Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-116.html">HVAC Estimating Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-117.html">Paving Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-118.html">Plumbing Estimating Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-119.html">Real Estate Development Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-120.html">Residential Remodeling Estimating Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-121.html">Roofing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-122.html">Solar Software</a><a class="block p-5 text-sm leading-3 text-grey-500 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class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-317.html">Healthcare LMS</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-318.html">Hospitality LMS</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-319.html">Learning Content Management Systems (LCMS)</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-320.html">Learning Management System for Manufacturing</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-321.html">LMS for Nonprofits</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-322.html">LMS for Schools</a><a class="block p-5 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text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-329.html">Virtual Classroom Software</a></section></section><section class="break-inside-avoid-column"><section class="parent-category-header mx-auto mt-0 mb-2 flex justify-between rounded bg-[#efeff0] p-3.5 text-sm font-semibold leading-3 text-grey-A900 hover:cursor-pointer hover:bg-[#e1e2e2]">Legal Software<i class="rotate-0 mr-4 block h-3.5 w-3.5 bg-center bg-no-repeat" style="background-image:url(svg__.html)"></i></section><section data-testid="subcategories-list" class="hidden text-left leading-3"><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-330.html">Legal Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-331.html">Bankruptcy Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-332.html">Case Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-333.html">Family Law Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-334.html">Law Practice Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-335.html">Legal Billing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-336.html">Legal Calendaring &amp; Docketing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-337.html">Legal Document Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-338.html">Social Work Case Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-339.html">Trust Accounting Software</a></section></section><section class="break-inside-avoid-column"><section class="parent-category-header mx-auto mt-0 mb-2 flex justify-between rounded bg-[#efeff0] p-3.5 text-sm font-semibold leading-3 text-grey-A900 hover:cursor-pointer hover:bg-[#e1e2e2]">Live Chat Software <i class="rotate-0 mr-4 block h-3.5 w-3.5 bg-center bg-no-repeat" style="background-image:url(svg__.html)"></i></section><section data-testid="subcategories-list" class="hidden text-left leading-3"><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-340.html">Live Chat Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-341.html">Chatbot Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-342.html">Conversational AI Platform </a></section></section><section class="break-inside-avoid-column"><section class="parent-category-header mx-auto mt-0 mb-2 flex justify-between rounded bg-[#efeff0] p-3.5 text-sm font-semibold leading-3 text-grey-A900 hover:cursor-pointer hover:bg-[#e1e2e2]">Long Term Care Software<i class="rotate-0 mr-4 block h-3.5 w-3.5 bg-center bg-no-repeat" style="background-image:url(svg__.html)"></i></section><section data-testid="subcategories-list" class="hidden text-left leading-3"><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-343.html">Long Term Care Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-344.html">Assisted Living Software </a></section></section><section class="break-inside-avoid-column"><section class="parent-category-header mx-auto mt-0 mb-2 flex justify-between rounded bg-[#efeff0] p-3.5 text-sm font-semibold leading-3 text-grey-A900 hover:cursor-pointer hover:bg-[#e1e2e2]">Manufacturing Software<i class="rotate-0 mr-4 block h-3.5 w-3.5 bg-center bg-no-repeat" style="background-image:url(svg__.html)"></i></section><section data-testid="subcategories-list" class="hidden text-left leading-3"><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-17.html">Manufacturing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-345.html">Advanced Planning &amp; Scheduling (APS) software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-346.html">Aerospace Manufacturing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-347.html">Apparel ERP Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-348.html">Bill of Materials (BOM) Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-349.html">Capacity Planning Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-350.html">Chemical Manufacturing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-351.html">Discrete Manufacturing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-352.html">Electronics Manufacturing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-353.html">ETO Manufacturing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-354.html">Food Manufacturing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-355.html">Food Safety Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-356.html">Job Shop Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-357.html">Manufacturing Accounting Systems</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-358.html">Manufacturing Execution Systems</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-359.html">Manufacturing Inventory Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-360.html">Metal Fabrication Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-361.html">MRP Systems</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-362.html">OEE Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-363.html">Pharmaceutical Manufacturing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-364.html">Process Manufacturing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-365.html">Product Lifecycle Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-366.html">Production Scheduling Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-367.html">Quality Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-368.html">Small Business Manufacturing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-369.html">Statistical Process Control Software</a></section></section><section class="break-inside-avoid-column"><section class="parent-category-header mx-auto mt-0 mb-2 flex justify-between rounded bg-[#efeff0] p-3.5 text-sm font-semibold leading-3 text-grey-A900 hover:cursor-pointer hover:bg-[#e1e2e2]">Marketing Software<i class="rotate-0 mr-4 block h-3.5 w-3.5 bg-center bg-no-repeat" style="background-image:url(svg__.html)"></i></section><section data-testid="subcategories-list" class="hidden text-left leading-3"><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-370.html">Marketing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-371.html">All-in-One Marketing Platform</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-372.html">Brand Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-373.html">Campaign Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-374.html">Content Marketing Platforms</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-375.html">Email Tracking Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-376.html">Lead Capture Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-377.html">Lead Generation Services</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-378.html">Lead Generation Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-379.html">Lead Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-380.html">Lead Scoring Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-381.html">Marketing Analytics Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-382.html">Marketing Automation Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-383.html">MRM Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-384.html">PPC Software </a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-385.html">SEO Platforms</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-386.html">Small Business Marketing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-387.html">Social Media Analytics Tools</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-388.html">Social Media Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-389.html">Social Media Marketing Software</a></section></section><section class="break-inside-avoid-column"><section class="parent-category-header mx-auto mt-0 mb-2 flex justify-between rounded bg-[#efeff0] p-3.5 text-sm font-semibold leading-3 text-grey-A900 hover:cursor-pointer hover:bg-[#e1e2e2]">Medical Software<i class="rotate-0 mr-4 block h-3.5 w-3.5 bg-center bg-no-repeat" style="background-image:url(svg__.html)"></i></section><section data-testid="subcategories-list" class="hidden text-left leading-3"><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-18.html">Medical Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-390.html">Allergy EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-391.html">Anesthesia EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-392.html">Appointment Reminder Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-393.html">Cardiology EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-394.html">Chiropractic Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-395.html">Chronic Care Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-396.html">Clinic Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-397.html">Community Health Systems EHR</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-398.html">Dermatology EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-399.html">E-Prescribing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-400.html">Electronic Medical Records Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-401.html">Family Practice EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-402.html">Gastroenterology EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-403.html">Geriatric Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-404.html">iPad EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-405.html">Mac EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-406.html">Medical Billing Services</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-407.html">Medical Billing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-408.html">Medical Collection Services </a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-409.html">Medical Spa Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-410.html">Mental Health EHR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-411.html">Mobile EHR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-412.html">Nephrology EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-413.html">Neurology EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-414.html">OBGYN EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-415.html">Occupational Health Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-416.html">Occupational Therapy Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-417.html">ONC Certified EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-418.html">Oncology EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-419.html">Ophthalmology EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-420.html">Optometry EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-421.html">Orthopedic EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-422.html">Otolaryngology EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-423.html">PACS Systems</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-424.html">Pain Management EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-425.html">Patient Check-In Kiosk Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-426.html">Patient Engagement Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-427.html">Patient Intake Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-428.html">Patient Portal Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-429.html">Patient Scheduling Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-430.html">Pediatric EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-431.html">Physical Therapy Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-432.html">Plastic Surgery Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-433.html">Podiatry EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-434.html">Practice Analytics Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-435.html">Practice Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-436.html">Prescription Writing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-437.html">Primary Care EHR</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-438.html">Psychiatry EMR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-439.html">Radiology Information Systems</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-440.html">Revenue Cycle Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-441.html">Speech Therapy Software</a><a class="block p-5 text-sm leading-3 text-grey-500 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hover:no-underline" href="index-573.html">Conversational Marketing Platform</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-574.html">Corporate Social Responsibility (CSR) Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-575.html">Corporate Tax Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-576.html">Corporate Wellness Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-577.html">Corrective and Preventive Action (CAPA) Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-578.html">Court Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 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hover:text-grey-A900 hover:no-underline" href="index-585.html">Customer Advocacy Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-586.html">Customer Communications Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-587.html">Customer Data Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-588.html">Customer Identity and Access Management (CIAM) Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-589.html">Customer Loyalty Program Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-590.html">Customer Reference Management Software</a><a class="block p-5 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hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-603.html">Data Loss Prevention Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-604.html">Data Management Platforms</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-605.html">Data Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-606.html">Data Privacy Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-607.html">Data Quality Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-608.html">Database Management Systems</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-609.html">Database Monitoring Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-610.html">Daycare Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-611.html">DDoS Protection Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-612.html">Debt Collection Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-613.html">Decision Support Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-614.html">Deep Learning Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-615.html">DEI (Diversity, Equity &amp; Inclusion)</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-616.html">Demand Side Platform (DSP) Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-617.html">Demo Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-618.html">Dental Charting Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-619.html">Dermatology Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-620.html">Desk Booking Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-621.html">Desktop as a Service (DaaS) Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-622.html">DevOps Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-623.html">Diagram Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-624.html">Digital Adoption Platform</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-625.html">Digital Experience Platforms (DXP) Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-626.html">Digital Forensics Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 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href="index-651.html">eMAR Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-652.html">Embedded Analytics Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-653.html">Emergency Notification Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-654.html">Emissions Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-655.html">Employee Communication Tools</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-656.html">Employee Monitoring Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-657.html">EMS Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-658.html">Encryption Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-659.html">Engineering CAD Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-660.html">Enterprise Architecture Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-661.html">Enterprise Legal Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-662.html">Enterprise Search Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-663.html">Enterprise Service Bus (ESB) Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-664.html">Entity Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-665.html">Environmental Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-666.html">Equity Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-667.html">ESG Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-668.html">Event Booking Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-669.html">Event Check In Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-670.html">Event Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-671.html">Event Marketing Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-672.html">Event Rental Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-673.html">Exam Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-674.html">Farm Management Software</a><a class="block p-5 text-sm leading-3 text-grey-500 hover:font-semibold hover:text-grey-A900 hover:no-underline" href="index-675.html">Fashion Design 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Compare top CRM Software tools with customer reviews, pricing, and free demos.","meta_keywords":"","status":"active","modules":9,"sizes":9,"segments":98,"products":127,"downloads":11,"matrices":0,"main_keyword":"CRM Software","lbl_segment_a":"Industry","lbl_segment_b":"Select your industry","lbl_size_a":"Size (Annual Revenue)","lbl_size_b":"Select your annual revenue","lbl_subsize1_a":"Number of Employees","lbl_subsize1_b":"How many employees?","lbl_subsize2_a":"Number of Users","lbl_subsize2_b":"# of Users (Terminals)?","general_noindex":0,"general_nofollow":0,"overview_guide":"\u003ch2\u003eWhat is CRM software?\u003c/h2\u003e\r\n\u003ccenter\u003e\r\n\u003cdiv style=\"padding: 56.25% 0 0 0; position: relative;\"\u003e\u003ciframe class=\"responsive\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" src=\"https://www.youtube.com/embed/DutFPh0eijc\" width=\"100%\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"\u003e\u003c/iframe\u003e\u003c/div\u003e\r\n\u003c/center\u003e\r\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003eCustomer relationship management (CRM) software is software that automates and manages the customer life cycle of an organization. It is usually used by the sales team, sales reps, and call center reps to maintain contact with customers and quickly respond to their needs.\u003c/p\u003e\r\n\u003cp\u003eNote: Specific sales CRM platforms have features that are optimized for sales teams.\u003c/p\u003e\r\n\u003cp\u003eBasically, if you work with a lot of customers, a CRM is your team's best friend. Not only will it help you manage your data, a good CRM makes your customers' experience fluid and effortless.\u003c/p\u003e\r\n\u003cp\u003eHere's what we'll cover:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"#benefits\"\u003eBenefits of CRM software\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#advantages\"\u003eCompetitive advantages of using CRM software\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#sizes\"\u003eBusiness sizes using CRM software\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#related\"\u003eSoftware related to CRM\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#features\"\u003eFeatures guide\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#pricing\"\u003ePricing guide\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#faq\"\u003eFAQs\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#tips\"\u003eTips and tools\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003ca name=\"benefits\"\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003ch2\u003eBenefits of CRM software\u003c/h2\u003e\r\n\u003cp\u003eCRM software provides your business with several tangible benefits, including:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003cstrong\u003eCustomer data management:\u003c/strong\u003e Most products provide a searchable database to store customer information (e.g., contact information) and relevant documents (e.g, sales proposals and contracts). While most CRMs offer this functionality, it can also be incorporated into other industry-specific systems. For example, contact management is a core component of \u003ca href=\"https://www.softwareadvice.com/salon/\"\u003esalon management software\u003c/a\u003e.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003eInteraction tracking:\u003c/strong\u003e A CRM solution documents customer interactions, such as conversations held by phone, in person, through \u003ca href=\"https://www.softwareadvice.com/crm/live-chat-comparison/\"\u003elive chat\u003c/a\u003e, email, or other channels. These interactions can be logged manually, or automated with phone and email system integrations. Some systems can also track interactions on social media platforms including Facebook, Twitter, and Google.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/workflow/\"\u003eWorkflow automation\u003c/a\u003e:\u003c/strong\u003e This standardizes business processes, usually through a combination of task lists, calendars, alerts, and templates. For example, once a task is marked as complete, the CRM system might automatically create a task for the next step in the process.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/reporting-tools/\"\u003eReporting\u003c/a\u003e:\u003c/strong\u003e Management can use CRM tools to track performance and productivity based on activities logged in the CRM system\u0026mdash;for instance, how many new contacts were added to the database that day, or how much revenue was generated. These tools can also be used for sales forecasting, such as for the next-quarter sales pipeline, lead management, scoring, and analyzing customer satisfaction.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003ca name=\"advantages\"\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003ch2\u003eCompetitive advantages of using CRM software\u003c/h2\u003e\r\n\u003cp\u003eWhatever business you're in, chances are you frequently have to deal with customers, prospects, or other important contacts. When it comes to these interactions, CRM software gives you an advantage over your competitors by helping you with the following:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003cstrong\u003eScale your business:\u003c/strong\u003e If you only have 100 contacts to deal with, then you might be able to keep all of their information straight using a simple Excel spreadsheet, or even pen and paper. Larger companies, however, deal with thousands or potentially millions of contacts and customers, which require customer relationship management software in order to keep that information well-organized and accessible\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003eOperate more efficiently:\u003c/strong\u003e When everyone in your company has access to your customer and contact data, you can deal with those customers more efficiently and avoid the dangers of over- or under-contacting them. You can also track those customer interactions and analyze that data for more efficient resource planning and optimize the sales process.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003eCompete with superior customer satisfaction:\u003c/strong\u003e Staying in the right amount of touch with your customers, and using the communication method they prefer, lets you stay on top of their needs and concerns in a way that stands out. Superior customer service, focused on providing the best possible customer experience, will allow you to seriously compete against other businesses.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003ca name=\"sizes\"\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003ch2\u003eBusinesses sizes using CRM software\u003c/h2\u003e\r\n\u003cp\u003eCRM systems are used by many businesses, across a variety of industries, so there's no \"typical\" buyer. In general, though, you'll fall into one of the following categories:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003cstrong\u003eSingle user:\u003c/strong\u003e The smallest businesses consist of only one owner/employer, such as real estate agents, freelancers, or independent contractors.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003eSmall business buyer:\u003c/strong\u003e These are companies with two to 100 employees and typically have no IT department.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003eMidsize business buyer:\u003c/strong\u003e These are companies that have 101-1,000 employees and tend to have an IT department.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003eLarge business buyer:\u003c/strong\u003e These are companies that have more than 1,000 employees and have a dedicated IT department.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003ca name=\"related\"\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003ch2\u003eSoftware related to CRM\u003c/h2\u003e\r\n\u003cp\u003eCRM can be divided into several related subcategories of software, all of which focus on improving your relationship with your customers:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/crm/sales-force-automation-comparison/\"\u003eSales force automation (SFA) software\u003c/a\u003e:\u003c/strong\u003e Helps you manage your sales team's activities, and helps the sales team close more deals by keeping thorough, accurate records of their interactions with all sales prospects.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/marketing/\"\u003eMarketing automation\u003c/a\u003e:\u003c/strong\u003e Provides tools that helps marketers reach out to potential customers through a variety of channels\u0026mdash;especially email\u0026mdash;and tailor messages to them.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/customer-experience/\"\u003eCustomer experience software\u003c/a\u003e:\u003c/strong\u003e Combines frontline customer service applications, such as live chat and tools for self-service knowledge bases, with tools that connect departments in order to oversee individual customer experiences.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/help-desk/\"\u003eHelp desk software\u003c/a\u003e:\u003c/strong\u003e Stores customer information in a searchable database, tracks interactions, and automates the issue resolution process using an issue tracking system. It can be used for either external customers (consumers or businesses that have purchased goods or services from your company) or internal customers (employees).\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/live-chat/\"\u003eLive chat software\u003c/a\u003e:\u003c/strong\u003e Allows you to have real-time conversations with website visitors in order to improve customer service, help increase online sales, and encourage repeat business by providing customers with precisely what they want.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003ca name=\"features\"\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003ch2\u003eFeatures guide\u003c/h2\u003e\r\n\u003ch3\u003eA list of common CRM features\u003c/h3\u003e\r\n\u003cp\u003eWhen comparing CRM software, it's important to understand the functionality included in each. The most common functions of these systems are listed in the table below:\u003c/p\u003e\r\n\u003ccenter\u003e\r\n\u003ctable\u003e\r\n\u003ctbody\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/crm/sales-force-automation-comparison/\"\u003eSales force automation\u003c/a\u003e\u003c/strong\u003e\u003c/td\u003e\r\n\u003ctd\u003eContact and opportunity management, sales forecasting, pipeline analysis, and reporting.\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/marketing/\"\u003eMarketing integration\u003c/a\u003e\u003c/strong\u003e\u003c/td\u003e\r\n\u003ctd\u003eLead management, email and event marketing, marketing analytics, and campaign management.\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/crm/customer-service-comparison/\"\u003eCustomer service and support\u003c/a\u003e\u003c/strong\u003e\u003c/td\u003e\r\n\u003ctd\u003eTrouble ticketing, self-service solutions, case management, \u003ca href=\"https://www.softwareadvice.com/customer-experience/\"\u003ecustomer experience platforms\u003c/a\u003e, \u003ca href=\"https://www.softwareadvice.com/crm/live-chat-comparison/\"\u003elive chat\u003c/a\u003e, and surveys.\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/help-desk/\"\u003eHelp desk automation\u003c/a\u003e\u003c/strong\u003e\u003c/td\u003e\r\n\u003ctd\u003eTrouble ticketing, knowledge management, self-service, and IT asset management.\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/center\u003e\r\n\u003ch3\u003eFeature details and examples\u003c/h3\u003e\r\n\u003cp\u003e\u003cstrong\u003eSales force automation:\u003c/strong\u003e Provides you with the tools to streamline and manage your sales team's performance. Also gives your salespeople the ability to more efficiently track their prospects and customers with functions such as contact management, lead management, opportunity management, pipeline management, forecasting and territory management.\u003c/p\u003e\r\n\u003ccenter\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https://software-advice.imgix.net/managed/other_pages/salesforce-opportunity-tracking.png\" alt=\"Opportunity tracking in Salesforce\" width=\"650px\" /\u003e\u003c/center\u003e\u003ccenter\u003e\u003cem\u003eOpportunity tracking in Salesforce (\u003ca href=\"https://www.softwareadvice.com/crm/salesforce-profile/\"\u003eSource\u003c/a\u003e)\u003c/em\u003e\u003c/center\u003e\u003ccenter\u003e\u003c/center\u003e\r\n\u003cp\u003e\u003cstrong\u003eMarketing integration:\u003c/strong\u003e \u0026nbsp;This feature allows you to automate your marketing campaigns through the CRM system. It enables you to attract new visitors and customers, score customers as leads that can be nurtured along the sales pipeline, deliver marketing and promotional materials through various channels (e.g., via email marketing, social media etc.), obtain analytics about customers to improve marketing efforts and automate repetitive, time-consuming manual tasks.\u003c/p\u003e\r\n\u003ccenter\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https://software-advice.imgix.net/managed/other_pages/infusionsoft-campaign-builder.jpg\" alt=\"InfusionSoft's campaign builder page\" width=\"650px\" /\u003e\u003c/center\u003e\u003ccenter\u003e\u003c/center\u003e\u003ccenter\u003e\u003cem\u003eInfusionSoft's campaign builder page (\u003ca href=\"https://www.softwareadvice.com/marketing/infusionsoft-crm-profile/\"\u003eSource\u003c/a\u003e)\u003c/em\u003e\u003c/center\u003e\u003ccenter\u003e\u003c/center\u003e\r\n\u003cp\u003e\u003cstrong\u003eCustomer service and support:\u003c/strong\u003e This functionality consists of a set of tools that allows you to cater to customers' needs by tracking their interactions with your company to focus on creating the best possible customer experience for each individual. Specifically, it allows customer service representatives to document, route, track, resolve and report on customer issues via a trouble ticketing system, using tools such as live chat, customer self service and multichannel management.\u003c/p\u003e\r\n\u003ccenter\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https://software-advice.imgix.net/managed/other_pages/teamsupport-customer-management.png\" alt=\"TeamSupport's customer management page\" width=\"650px\" /\u003e\u003c/center\u003e\u003ccenter\u003e\u003c/center\u003e\u003ccenter\u003e\u003cem\u003eTeamSupport's customer management page (\u003ca href=\"https://www.softwareadvice.com/crm/teamsupport-profile/\"\u003eSource\u003c/a\u003e)\u003c/em\u003e\u003c/center\u003e\u003ccenter\u003e\u003c/center\u003e\r\n\u003cp\u003e\u003cstrong\u003eHelp desk automation:\u003c/strong\u003e This is similar to customer service and support in that it also focuses on creating the best possible individual customer experience. However, it is more focused on resolving IT issues, and the \"customer\" may be either external or internal (i.e., employees who need help with IT issues). Help desk automation involves the creation of an electronic ticket that customer service representatives track and associate with customer profiles that include contact information and, potentially, purchase history or assets.\u003c/p\u003e\r\n\u003ccenter\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https://software-advice.imgix.net/managed/other_pages/freshdesk-ticket-activity-history.gif\" alt=\"Freshdesk's ticket activity history\" width=\"650px\" /\u003e\u003c/center\u003e\u003ccenter\u003e\u003c/center\u003e\u003ccenter\u003e\u003cem\u003e\u003ca href=\"https://www.softwareadvice.com/help-desk/freshdesk-profile/\"\u003eFreshdesk\u003c/a\u003e's ticket activity history\u003c/em\u003e\u003c/center\u003e\r\n\u003ch3\u003eCRM buyers' top requested features\u003c/h3\u003e\r\n\u003cp\u003eThe buyers we've helped at Software Advice tend to be looking for some of the more basic aspects of customer relationship management systems. Their top-requested features, by far, are contact management, interaction tracking and scheduling/reminders-all defining features of CRM software. The more specialized features are, the less buyers tend to request them.\u003c/p\u003e\r\n\u003ccenter\u003e\u003cimg src=\"https://software-advice.imgix.net/managed/other_pages/top_requested_crm_features.png\" alt=\"top requested CRM features\" width=\"650px\" /\u003e\u003c/center\u003e\r\n\u003ch3\u003eThe CRM software features you really need\u003c/h3\u003e\r\n\u003cp\u003eCertain CRM features are more critical than others depending upon your business' stage of growth. Here are some of the most crucial features for different business sizes (see the \"Business Sizes Using CRM Software\" section of this guide for business size definitions):\u003c/p\u003e\r\n\u003ccenter\u003e\r\n\u003ctable\u003e\r\n\u003ctbody\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cstrong\u003eSingle user\u003c/strong\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cstrong\u003eContact database:\u003c/strong\u003e Your CRM database helps you manage and track each customer interaction, saving time by eliminating the need for complex spreadsheets or tracking your contacts through pen and pencil.\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cstrong\u003eSmall business buyer\u003c/strong\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cstrong\u003eSales automation:\u003c/strong\u003e Helps you manage sales activities down to individual sales reps. It can also generate sales forecasting and provide insight into your sales pipeline.\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cstrong\u003eMidsize business buyer\u003c/strong\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cstrong\u003eMarketing automation:\u003c/strong\u003e Helps automate your lead generation and nurturing funnels, provides insights and assists with targeted marketing campaigns.\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003ctr\u003e\r\n\u003ctd\u003e\u003cstrong\u003eLarge enterprise business buyer\u003c/strong\u003e\u003c/td\u003e\r\n\u003ctd\u003e\u003cstrong\u003eCustomer service functionality:\u003c/strong\u003e Allows your customer service representatives to fully track and manage the customer journey and make sure they're receiving the proper amount of care and individuality along the way.\u003c/td\u003e\r\n\u003c/tr\u003e\r\n\u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/center\u003e\r\n\u003cp\u003e\u003ca name=\"pricing\"\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003ch2\u003ePricing guide\u003c/h2\u003e\r\n\u003ch3\u003eHow CRM software is priced and hosted\u003c/h3\u003e\r\n\u003cp\u003eCRM software is typically hosted online and licensed out to companies on a per user, per month basis, alongside one-time implementation costs\u0026mdash;otherwise known as a Software-as-a-Service (Saas) or online CRM model. Some vendors may have a flat monthly fee regardless of the number of users, though it varies between different market segments. For example, sales force automation is almost universally sold per user/month, while marketing automation often is sold via a flat monthly fee. However, this flat fee is increasingly uncommon.\u003c/p\u003e\r\n\u003cp\u003eThe per user/month costs across the SaaS market average from around $50-$90 per user/month, depending upon required functionality, though it can also be much cheaper (e.g., $10-$15 per user/month) and much more expensive (e.g., $200-$300 per user/month) depending on the vendor. Additionally, there are a variety of free CRMs, but these will offer limited functionality.\u003c/p\u003e\r\n\u003cp\u003eThe flat monthly fees for more specialized systems tend to be more more expensive, starting at around $200/month, but can scale up to around $3,000-$4,000/month for more robust systems.\u003c/p\u003e\r\n\u003ch3\u003eWhat businesses typically budget for CRM\u003c/h3\u003e\r\n\u003cp\u003eBased on an analysis of the CRM software buyers we speak to, business budgets for a CRM solution vary widely. The highest percentage of buyers (about 32 percent) budget for $76-$100 per user, per month, while only 3 percent are willing to budget more than $301/user/month.\u003c/p\u003e\r\n\u003cp\u003e\u003cem\u003ePlease note that these prices do not include any potential up-front fees, such as installation and training.\u003c/em\u003e\u003c/p\u003e\r\n\u003ccenter\u003e\u003cimg src=\"https://software-advice.imgix.net/managed/other_pages/crm_budget.png\" alt=\"budget for CRM software\" width=\"650px\" /\u003e\u003c/center\u003e\r\n\u003ch3\u003eHidden costs of CRM software\u003c/h3\u003e\r\n\u003cp\u003eBecause it is such a staple of so many industries and businesses, CRM software vendors make their money more through volume than through nickel-and-diming customers. As such, there are few hidden costs, with one notable exception: implementation.\u003c/p\u003e\r\n\u003cp\u003eThe majority of SaaS CRM systems can run without dedicated IT support, either internally or from the vendor, so extra costs come out of paying the vendor to install the software and provide training sessions for key users. Depending on the vendor and the system, this cost can range from a few hundred to a few thousand dollars.\u003c/p\u003e\r\n\u003cp\u003eAn on-premise CRM solution will require a dedicated IT team in order to maintain the servers and administration duties.\u003c/p\u003e\r\n\u003cp\u003e\u003ca name=\"faq\"\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003ch2\u003eFAQs\u003c/h2\u003e\r\n\u003ch3\u003eWhat are the key functions of CRM software?\u003c/h3\u003e\r\n\u003cp\u003eAs discussed in the \"Benefits of CRM software\" section above, CRM software provides several key functions for your marketing teams, including:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/crm/contact-management-comparison/\"\u003eContact management\u003c/a\u003e:\u003c/strong\u003e Manage and store customer, client and prospect data so you can contact them at the right time using their preferred method of outreach.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003eInteraction tracking:\u003c/strong\u003e Keep detailed notes on each employee's interactions and email campaigns with customers, clients, and prospects for the future use of anyone at your company.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/workflow/\"\u003eWorkflow automation\u003c/a\u003e:\u003c/strong\u003e Create task lists, reminders, calendars, alerts, and templates that will help streamline your dealings with customers.\u003c/li\u003e\r\n\u003cli\u003e\u003cstrong\u003e\u003ca href=\"https://www.softwareadvice.com/reporting-tools/\"\u003eReporting and analytics\u003c/a\u003e:\u003c/strong\u003e Generate reports that track and analyze the performance and productivity of your company and employees based on the data in the CRM system.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003ch3\u003eWhat should I ask vendors when evaluating CRM products?\u003c/h3\u003e\r\n\u003cp\u003eWhen researching CRM vendors, don't just rely on the information they provide. Request a demo, where a representative walks you through the software and its various features.\u003c/p\u003e\r\n\u003cp\u003eHowever, don't let this demo just be a sales pitch. Be sure to ask important questions, such as:\u003c/p\u003e\r\n\u003cp\u003e\u003cstrong\u003eWhat parts of the software do users most frequently report problems with?\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eDon't just focus on functions vendors rave about, but ask what tends to be challenging for users. This will also enable you to gauge just how frank the representative is willing to be with you about their product. If a key feature for your business needs and sales pipeline is a pain point for other customers, it likely will be for you, too.\u003c/p\u003e\r\n\u003cp\u003e\u003cstrong\u003eWhat are the set-up costs for the software?\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eMost vendors will price CRM software based on a \"per user, per month\" model, but there are frequently up-front costs that come with implementation.\u003c/p\u003e\r\n\u003cp\u003e\u003cstrong\u003eHow likely are we to require tech support in order to set up, implement, and/or use the software?\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eIf you have a small or no IT department, it will be important to know whether or not you'll require (potentially costly) tech support in order to implement and maintain the software.\u003c/p\u003e\r\n\u003cp\u003e\u003cstrong\u003eHow easy will it be to add features at a later date?\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eAs you become more familiar with a given system, you may want to add more complex functions, such as marketing integration or reporting and analytics. Check to see whether there are any hidden costs or challenges associated with adding features later on. An integration to your social media management system is a possible example here.\u003c/p\u003e\r\n\u003cp\u003e\u003cstrong\u003eIs there a mobile app?\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eYour team likely works from smartphones or tablets, therefore the type and cost of the CRM mobile app could be important for your business. Your team can follow up with customers quickly and sometimes in real time, make phone calls while on the go, check their email and social media interactions, and overall improve the employee experience with an intuitive mobile app.\u003c/p\u003e\r\n\u003cp\u003eBe sure to ask if the mobile app is optimized for Android or iOS devices\u0026mdash;whichever your team uses.\u003c/p\u003e\r\n\u003ch3\u003eWhat's the difference between marketing automation and salesforce automation?\u003c/h3\u003e\r\n\u003cp\u003eCRM vendors offer a lot of applications with their products, and jargon is commonly used to describe them. We've demystified much of this in our article, \"\u003ca href=\"https://www.softwareadvice.com/resources/crm-terminology-primer/\"\u003eThe ABCs of CRM: A CRM Terminology Primer\u003c/a\u003e.\"\u003c/p\u003e\r\n\u003ch3\u003eWhat if my company doesn't differentiate between sales and marketing?\u003c/h3\u003e\r\n\u003cp\u003eMany companies these days have call centers and marketing teams that communicate with such frequency that they often function as one unit, an alignment called \"smarketing.\" You can find out how this influences software choice in our article, \"\u003ca href=\"https://www.softwareadvice.com/resources/smarketing-for-sales-and-marketing-alignment/\"\u003eHow 'Smarketing' Paired With Software Can Help Align Sales and Marketing\u003c/a\u003e.\"\u003c/p\u003e\r\n\u003ch3\u003eHow do I get my team to adopt CRM software?\u003c/h3\u003e\r\n\u003cp\u003eOne of the biggest challenges of purchasing CRM software is getting your team to use it\u0026mdash;especially sales teams that are often attached to practices they don't want to interrupt with new technology.\u003c/p\u003e\r\n\u003ch3\u003eWhat are some drawbacks I should watch out for?\u003c/h3\u003e\r\n\u003cp\u003eA CRM solution isn't a magic cure-all for companies that have problems due to their own dysfunctional business processes or poor corporate hygiene. Some businesses think that buying software will fix a disorganized sales team, an inexperienced marketing team, or poor data entry, but in reality the CRM tools may just scale up and worsen existing problems.\u003c/p\u003e\r\n\u003cp\u003eFor CRM software to work successfully for your company, you need to make sure that the teams and individuals who will use the CRM platform are equipped to deal with the increased customer base that the software may bring on board.\u003c/p\u003e\r\n\u003cp\u003e\u003ca name=\"tips\"\u003e\u003c/a\u003e\u003c/p\u003e\r\n\u003ch2\u003eTips and tools\u003c/h2\u003e\r\n\u003ch3\u003eBuild a business case for CRM software\u003c/h3\u003e\r\n\u003cp\u003ePurchasing CRM software will generate a solid return-on-investment (ROI) for your business. You can use this ROI as a selling point when trying to justify the purchase price, as we explain in detail in our article, \"\u003ca href=\"https://www.softwareadvice.com/resources/crm-business-case/\"\u003eHow to Build a Business Case for CRM Software\u003c/a\u003e.\"\u003c/p\u003e\r\n\u003ch3\u003eRelevant articles\u003c/h3\u003e\r\n\u003cp\u003eHere are some recent articles about CRM software you should check out:\u003c/p\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\"\u003ca href=\"https://www.softwareadvice.com/resources/crm-business-case/\"\u003eHow to Use Google Sheets to Create Your Business' First CRM\u003c/a\u003e\"\u003c/li\u003e\r\n\u003cli\u003e\"\u003ca href=\"https://www.softwareadvice.com/resources/crm-roadmap/\"\u003eCRM Roadmap 2.0: The Better Path to Sales Success\u003c/a\u003e\"\u003c/li\u003e\r\n\u003cli\u003e\"\u003ca href=\"https://www.softwareadvice.com/resources/crm-trends-2019/\"\u003eCRM Trends for 2019: A CRM Buyer Analysis\u003c/a\u003e\"\u003c/li\u003e\r\n\u003cli\u003e\"\u003ca href=\"https://www.softwareadvice.com/resources/ai-in-sales/\"\u003eFutureProof Your Small Business: AI in Sales\u003c/a\u003e\"\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003ch3\u003ePopular CRM system comparisons\u003c/h3\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\"\u003ca href=\"https://www.softwareadvice.com/resources/salesforce-alternatives/\"\u003eTop Salesforce Alternatives\u003c/a\u003e\"\u003c/li\u003e\r\n\u003cli\u003e\"\u003ca href=\"https://www.softwareadvice.com/crm/dynamics-365-profile/vs/salesforce/\"\u003eSalesforce vs. Microsoft Dynamics\u003c/a\u003e\"\u003c/li\u003e\r\n\u003cli\u003e\"\u003ca href=\"https://www.softwareadvice.com/crm/freshdesk-profile/vs/zendesk-help-desk/\"\u003eFreshdesk vs. Zendesk\u003c/a\u003e\"\u003c/li\u003e\r\n\u003cli\u003e\"\u003ca href=\"https://www.softwareadvice.com/crm/hubspot-profile/vs/marketo/\"\u003eHubspot vs. Marketo\u003c/a\u003e\"\u003c/li\u003e\r\n\u003c/ul\u003e","buyers_guide":null,"user_id":2697,"date_published":"2023-09-02 03:01:30","toll_free_number":"(855) 444-0395","sort_by":"great_fit","lbl_segment_name":"Industries","discussion_user_id":8,"discussion_date_published":"2012-08-01 00:00:00","size_footnotes":"","public_toll_free_number":"(855) 444-0395","has_revenue_sizes":1,"suppress_products":0,"monetization_type":"ppl","use_capterra_data":0,"breadcrumb":"CRM Software","navigation_anchor_text":"CRM Software","call_out_text":"Software Advice has helped thousands of businesses choose the right CRM software to better manage and monetize their customer relationships.","is_service":0,"international_phone_numbers":[{"uri":"uk","country_code":"GB","email_phone_number":"+44 808  178 3533","public_phone_number":"+44 808 178 3533"},{"uri":"au","country_code":"AU","email_phone_number":"+1 512 213 0292","public_phone_number":"+1 512 213 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2023","graphData":{"frontrunner_id":1902,"industry_id":11,"guide_id":null,"edition":"2023-01-23","current":0,"version":10,"active":1,"graph_text":"\u003cul\u003e\r\n\u003cli\u003eBe a stand-alone Customer Relationship Management software product\u003c/li\u003e\r\n\u003cli\u003eOffer these features:\u003c/li\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003cspan data-sheets-value=\"{\" data-sheets-userformat=\"{\" data-sheets-note=\"Stores contact information such as names, addresses, and social media accounts in a searchable database\"\u003eContact Management\u003c/span\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003cspan data-sheets-value=\"{\" data-sheets-userformat=\"{\" data-sheets-note=\"Add notes and track history to document conversations with specific contacts\r\n\r\n\"\u003eInteraction Tracking\u003c/span\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003cspan data-sheets-value=\"{\" data-sheets-userformat=\"{\" data-sheets-note=\"Manage the process of converting prospects into potential 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href=\"https://www.softwareadvice.com/CRM/price-quotes/\"\u003e\u003cstrong\u003eshort survey\u003c/strong\u003e\u003c/a\u003e so we can help you identify the products that best fit your needs.\u003c/p\u003e\r\n\u003cbr /\u003e\r\n\u003ch2\u003eWhat Is the FrontRunners Quadrant?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eA Graphic of the Top-Rated Customer Relationship Management Products\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eFrontRunners uses real reviews from real software users to highlight the top software products for North American small businesses.\u003c/p\u003e\r\n\u003cp\u003eOur goal is to help small businesses to make more informed decisions about what software is right for them. That\u0026rsquo;s why we engineered FrontRunners.\u003c/p\u003e\r\n\u003cp\u003eTo create this report, we evaluated over \u003cstrong\u003e315\u003c/strong\u003e\u0026nbsp;Customer Relationship Management (CRM) products. Only those with the top scores for \u003cstrong\u003eUsability\u003c/strong\u003e and \u003cstrong\u003eUser Recommended\u003c/strong\u003e made the cut as FrontRunners.\u003c/p\u003e\r\n\u003cimg src=\"https://resourceshub.wpengine.com/resources/wp-content/uploads/FRQ-Landscape.png\" alt=\"FrontRunners-Vendor-Collateral\" width=\"600\" height=\"600\" /\u003e\r\n\u003cp\u003e\u003cem\u003eScores are based on reviews from real software users.\u003c/em\u003e\u003c/p\u003e\r\n\u003ch2\u003eWhat\u0026rsquo;s the Difference Between the \u0026ldquo;Small Vendor\u0026rdquo; and \u0026ldquo;Enterprise Vendor\u0026rdquo; Views?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eThe Different Graphics Show Different Sizes of Vendors\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eSmall and Enterprise refer to the size of the software vendor company\u0026mdash;not necessarily the size of customers they serve.\u003c/p\u003e\r\n\u003cp\u003eWe break vendors into two groups for two reasons: It\u0026rsquo;s a more equal comparison of products, and software buyers have told us it\u0026rsquo;s helpful.\u003c/p\u003e\r\n\u003cp\u003eTo determine who\u0026rsquo;s Small and who\u0026rsquo;s Enterprise, we look at how many employees the vendors have. All products in FrontRunners, whether Enterprise or Small, are evaluated using the same process.\u003c/p\u003e\r\n\u003cp\u003eEach graphic shows the top 10-15 performers for each the Enterprise and Small vendor categories. You can switch views simply by clicking on the version you\u0026rsquo;d like to see (above the graphic).\u0026nbsp;You can read more in the full \u003ca href=\"https://www.softwareadvice.com/frontrunners-methodology/\"\u003eFrontRunners methodology here\u003c/a\u003e.\u003c/p\u003e\r\n\u003ch2\u003eHow Are FrontRunners Products Selected?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eProducts Are Scored Based on User Reviews\u003c/strong\u003e\u003c/p\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003eThe gist is that products are scored in two areas\u0026mdash;Usability and User Recommended\u0026mdash;based on actual user ratings.\u003c/p\u003e\r\n\u003cp\u003eTo be considered at all, products must have at least 20 reviews published within the previous 18 months, and meet minimum user rating scores. \u003cspan style=\"font-weight: 400;\"\u003eThey also have to offer a core set of functionality\u0026mdash;for example, contact management, interaction tracking and lead management, to enable companies to better keep track of and manage their customers.\u003c/span\u003e\u003c/p\u003e\r\n\u003cp\u003eFrom there, user reviews dictate the Usability and User Recommended scores. Usability is plotted on the x-axis and User Recommended on the y-axis.\u003c/p\u003e\r\n\u003cp\u003eYou can download the full \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/FrontRunners-Report-CRM-August2018.pdf\" target=\"_blank\" rel=\"noopener\"\u003eFrontRunners for CRM Software report here\u003c/a\u003e. It contains individual scorecards for each product on the Frontrunners quadrant.\u003c/p\u003e\r\n\u003ch2\u003eGot It. But What if I Have More Questions?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eCheck Out Our Additional Resources!\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eHave questions about how to choose the right product for you? You\u0026rsquo;re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses.\u003c/p\u003e\r\n\u003cul style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003eSimply take this \u003ca href=\"https://www.softwareadvice.com/CRM/price-quotes/\"\u003e\u003cstrong\u003eshort questionnaire\u003c/strong\u003e\u003c/a\u003e to help us match you with products that meet your specific needs.\u0026nbsp;\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003eOr, talk to one of our experienced software advisors about your needs by calling (844) 687-6771\u0026mdash;it\u0026rsquo;s quick, free, and there\u0026rsquo;s no obligation.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eFor more information about FrontRunners, check out the following:\u003c/p\u003e\r\n\u003cul style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003eThe \u0026ldquo;FrontRunners FAQs for Technology Providers,\u0026rdquo; linked at the top of \u003ca href=\"https://www.softwareadvice.com/frontrunners-methodology/\"\u003ethis page\u003c/a\u003e, for detailed answers to commonly-asked questions.\u0026nbsp;\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003eThe complete \u003ca href=\"https://www.softwareadvice.com/frontrunners-methodology/\"\u003eFrontRunners methodology\u003c/a\u003e to understand the scoring.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003eFor information on how to reference FrontRunners, check out the \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/FRQ-External-Usage-2018.pdf\"\u003eFrontRunners External Usage Guidelines\u003c/a\u003e. 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class=\"row\"\u003e\r\n\u003cdiv class=\"large-12 columns\" style=\"margin-top: 1rem;\"\u003e\r\n\u003ch2\u003eWhat Is the FrontRunners Quadrant?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eA Graphic of the Top-Performing Customer Relationship Management Products\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eFrontRunners quadrants highlight the top software products for North American small businesses. All products in the quadrant are top performers. Small businesses can use FrontRunners to make more informed decisions about what software is right for them.\u003c/p\u003e\r\n\u003cp\u003eTo create this quadrant, we evaluated over\u0026nbsp;\u003cstrong\u003e1,050 Customer Relationship Management products\u003c/strong\u003e. Those with the top scores for their \u003cstrong\u003ecapability\u003c/strong\u003e and \u003cstrong\u003evalue\u003c/strong\u003e made the quadrant.\u003c/p\u003e\r\n\u003cp\u003eScores are based largely on reviews from real software users, along with other product performance details (e.g., what features they offer, how many customers they have).\u003c/p\u003e\r\n\u003ch2\u003eIs One Quadrant Better Than the Others?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eNope, Products in Any Quadrant May Fit Your Needs\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eEvery product in this quadrant offers a balance of capability (how much the products can do) and value (whether they\u0026rsquo;re worth their price/cost) that makes them stand out in the race for small business software success.\u003c/p\u003e\r\n\u003cp\u003eFrontRunners has four sub-quadrants:\u003c/p\u003e\r\n\u003cul style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003e\u003cstrong\u003eUpper Right = Leaders:\u003c/strong\u003e Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003e\u003cstrong\u003eUpper Left = Masters:\u003c/strong\u003e Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003e\u003cstrong\u003eLower Right = Pacesetters:\u003c/strong\u003e Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003e\u003cstrong\u003eLower Left = Contenders:\u003c/strong\u003e Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003cstrong\u003eDepending on the specific needs of a software buyer, a product in \u003cem\u003eany\u003c/em\u003e of these sub-quadrants could be a good fit.\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eWhy? To even be considered for this FrontRunners, a product had to meet a minimum user rating score of 4.1 for both capability and value. This means that all products that qualify as FrontRunners are top-performing products in their market. They appear in the quadrant in relation to how their peers performed.\u003c/p\u003e\r\n\u003cp\u003eFor some buyers, a specific FrontRunners sub-quadrant might be best. For example, a CRM product in the Leaders quadrant may feature a robust set of contact management functions that will be applicable to a broad array of businesses, while a product in the Contenders quadrant might focus more specifically on one capability, such as interaction tracking.\u003c/p\u003e\r\n\u003cp\u003eYou can download the full \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/FrontRunners_CRM_Feb18.pdf\" download=\"FrontRunners for Retail Report July 2017\"\u003eFrontRunners for Customer Relationship Management report here\u003c/a\u003e. It contains individual scorecards for each product on the Frontrunners quadrant.\u003c/p\u003e\r\n\u003ch2\u003eHow Are FrontRunners Products Selected?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eProducts Are Scored Based on User Reviews and Other Data\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eYou can find the full \u003ca href=\"https://www.softwareadvice.com/frontrunners-methodology/\" target=\"_blank\" rel=\"noopener\"\u003eFrontRunners methodology here\u003c/a\u003e, but the gist is that products are scored in two areas, Capability and Value.\u003c/p\u003e\r\n\u003cp\u003eTo be considered at all, products must have at least 20 reviews and meet minimum user rating scores. They also have to offer a core set of functionality\u0026mdash;for example, all CRM products must feature contact management, interaction tracking and lead management capability, as well as some combination of email campaign support, workflow automation, forecasting/reporting, call center management and/or customer support.\u003c/p\u003e\r\n\u003cp\u003eFrom there, user reviews and other product performance details, such as the product's customer base and the features it offers, dictate the Capability and Value scores. Capability is plotted on the x-axis, and Value is plotted on the y-axis.\u003c/p\u003e\r\n\u003ch2\u003eGot It. But What if I Have More Questions?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eCheck Out Our Additional Resources!\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eFor more information about FrontRunners, check out the following:\u003c/p\u003e\r\n\u003cul style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003eCheck out the FrontRunners \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/FrontRunners/FrontRunners-FAQ-0517-Update.pdf\" target=\"_blank\" rel=\"noopener\"\u003efrequently asked questions (FAQ)\u003c/a\u003e for more detailed answers and information about how it works.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003eCheck out the complete \u003ca href=\"https://www.softwareadvice.com/frontrunners-methodology/\" target=\"_blank\" rel=\"noopener\"\u003eFrontRunners methodology\u003c/a\u003e to understand the scoring.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eHave questions about how to choose the right product for you? You\u0026rsquo;re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses.\u003c/p\u003e\r\n\u003cul style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003eSimply take this \u003ca href=\"https://www.softwareadvice.com/crm/price-quotes/\"\u003eshort questionnaire\u003c/a\u003e to help us match you with products that meet your specific needs.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003eOr, talk to one of our experienced software advisors about your needs\u0026mdash;it\u0026rsquo;s quick, free, and there\u0026rsquo;s no-obligation\u0026mdash;by calling (844) 687-6771.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003ch2\u003eOne Last Thing\u0026mdash;How Do I Reference FrontRunners?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eJust Follow Our External Usage Guidelines\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eCheck out the FrontRunners \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/FRQ-External-Usage-2018.pdf\" target=\"_blank\" rel=\"noopener\"\u003eExternal Usage Guidelines\u003c/a\u003e when referencing FrontRunners content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use:\u003c/p\u003e\r\n\u003cp\u003e\u003cem\u003eFrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.\u003c/em\u003e\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","headline":"FrontRunners® for Customer Relationship Management, February 2018","fr_img":"https://software-advice.imgix.net/managed/frontrunner/fr_crm_v4.png","social_img":"https://software-advice.imgix.net/managed/frontrunner/frq_social_tile.png","template_version":2,"has_multiple_quadrants":0,"quadrant_a_img":"","quadrant_a_label":"","quadrant_b_img":"","quadrant_b_label":"","cta_report_url":null},"products":[{"frontrunner_id":217,"frontrunner_product_id":84893,"product_name":"Pipedrive","product_url":"/crm/pipedrive-profile/","product_id":4051,"product_rank":1,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84897,"product_name":"HubSpot CRM","product_url":"/crm/hubspot-profile/","product_id":1854,"product_rank":2,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84901,"product_name":"Close","product_url":"/crm/close-io-profile/","product_id":31057,"product_rank":3,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84905,"product_name":"Kommo","product_url":"/crm/amocrm-profile/","product_id":3142,"product_rank":4,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84909,"product_name":"Salesforce Sales Cloud","product_url":"/crm/salesforce-profile/","product_id":2521,"product_rank":5,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84913,"product_name":"Nimble","product_url":"/crm/nimble-profile/","product_id":4225,"product_rank":6,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84917,"product_name":"ProsperWorks CRM","product_url":"/crm/prosperworks-profile/","product_id":8071,"product_rank":7,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84921,"product_name":"Agile CRM","product_url":"/crm/agile-profile/","product_id":6827,"product_rank":8,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84925,"product_name":"Microsoft Dynamics 365","product_url":"/marketing/dynamics-365-crm-profile/","product_id":28637,"product_rank":9,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84929,"product_name":"Pipeline CRM","product_url":"/crm/pipelinedeal-profile/","product_id":5753,"product_rank":10,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84933,"product_name":"Zendesk Sell ","product_url":"/crm/base-crm-profile/","product_id":3273,"product_rank":11,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84937,"product_name":"Velocify","product_url":"/crm/velocify-crm-profile/","product_id":1679,"product_rank":12,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84941,"product_name":"iContact","product_url":"/marketing/icontact-profile/","product_id":21842,"product_rank":13,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84945,"product_name":"Highrise","product_url":"/crm/highrise-profile/","product_id":18915,"product_rank":14,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84949,"product_name":"Vtiger CRM","product_url":"/crm/vtiger-profile/","product_id":3087,"product_rank":15,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84953,"product_name":"BenchmarkONE","product_url":"/crm/hatchbuck-profile/","product_id":3732,"product_rank":16,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84957,"product_name":"Daylite","product_url":"/crm/daylite-profile/","product_id":5843,"product_rank":17,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84961,"product_name":"Teamgate","product_url":"/crm/teamgate-profile/","product_id":14812,"product_rank":18,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84965,"product_name":"Gold-Vision CRM","product_url":"/crm/gold-vision-crm-profile/","product_id":13928,"product_rank":19,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84969,"product_name":"Creatio CRM","product_url":"/crm/bpmonline-profile/","product_id":5948,"product_rank":20,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84973,"product_name":"Less Annoying CRM","product_url":"/crm/less-annoying-crm-profile/","product_id":5759,"product_rank":21,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84977,"product_name":"Ontraport","product_url":"/crm/ontraport-profile/","product_id":3177,"product_rank":22,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84981,"product_name":"Commence","product_url":"/crm/commence-profile/","product_id":2549,"product_rank":23,"subquadrant":null},{"frontrunner_id":217,"frontrunner_product_id":84985,"product_name":"SalesNOW","product_url":"/crm/salesnow-profile/","product_id":8338,"product_rank":24,"subquadrant":null}],"current":false},"v3":{"label":"August 2017","graphData":{"frontrunner_id":127,"industry_id":11,"guide_id":null,"edition":"2017-08-28","current":0,"version":3,"active":1,"graph_text":"\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"large-12 columns\" style=\"margin-top: 1rem;\"\u003e\r\n\u003ch2\u003eWhat Is the FrontRunners Quadrant?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eA Graphic of the Top-Performing Customer Relationship Management Products\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eFrontRunners quadrants highlight the top software products for North American small businesses. All products in the quadrant are top performers. Small businesses can use FrontRunners to make more informed decisions about what software is right for them.\u003c/p\u003e\r\n\u003cp\u003eTo create this quadrant, we evaluated over\u0026nbsp;\u003cstrong\u003e1,000 Customer Relationship Management products\u003c/strong\u003e. Those with the top scores for their \u003cstrong\u003ecapability\u003c/strong\u003e and \u003cstrong\u003evalue\u003c/strong\u003e made the quadrant.\u003c/p\u003e\r\n\u003cp\u003eScores are based largely on reviews from real software users, along with other product performance details (e.g., what features they offer, how many customers they have).\u003c/p\u003e\r\n\u003ch2\u003eIs One Quadrant Better Than the Others?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eNope, Products in Any Quadrant May Fit Your Needs\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eEvery product in this quadrant offers a balance of capability (how much the products can do) and value (whether they\u0026rsquo;re worth their price/cost) that makes them stand out in the race for small business software success.\u003c/p\u003e\r\n\u003cp\u003eFrontRunners has four sub-quadrants:\u003c/p\u003e\r\n\u003cul style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003e\u003cstrong\u003eUpper Right = Leaders:\u003c/strong\u003e Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003e\u003cstrong\u003eUpper Left = Masters:\u003c/strong\u003e Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003e\u003cstrong\u003eLower Right = Pacesetters:\u003c/strong\u003e Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003e\u003cstrong\u003eLower Left = Contenders:\u003c/strong\u003e Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003cstrong\u003eDepending on the specific needs of a software buyer, a product in \u003cem\u003eany\u003c/em\u003e of these sub-quadrants could be a good fit.\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eWhy? To be considered for the Customer Relationship Management FrontRunners, a product needed a minimum of 20 user reviews, a minimum capability user rating score of 4.0 and a minimum value user rating score of 4.0. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.\u003c/p\u003e\r\n\u003cp\u003eFor some buyers, a specific FrontRunners sub-quadrant might be best. For example, a CRM product in the Leaders quadrant may feature a robust set of contact management functions that will be applicable to a broad array of businesses, while a product in the Contenders quadrant might focus more specifically on one capability, such as interaction tracking.\u003c/p\u003e\r\n\u003cp\u003eYou can download the full \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/frontrunners-crm-aug2017.pdf\" download=\"FrontRunners for Retail Report July 2017\"\u003eFrontRunners for Customer Relationship Management report here\u003c/a\u003e. It contains individual scorecards for each product on the Frontrunners quadrant.\u003c/p\u003e\r\n\u003ch2\u003eHow Are FrontRunners Products Selected?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eProducts Are Scored Based on User Reviews and Other Data\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eYou can find the full \u003ca href=\"https://www.softwareadvice.com/frontrunners-methodology/\" target=\"_blank\" rel=\"noopener\"\u003eFrontRunners methodology here\u003c/a\u003e, but the gist is that products are scored in two areas, Capability and Value.\u003c/p\u003e\r\n\u003cp\u003eTo be considered at all, products must have at least 20 reviews and meet minimum user rating scores. They also have to offer a core set of functionality\u0026mdash;for example, all CRM products must feature contact management, interaction tracking and lead management capability, as well as some combination of email campaign support, workflow automation, forecasting/reporting, call center management and/or customer support.\u003c/p\u003e\r\n\u003cp\u003eFrom there, user reviews and other product performance details, such as the product's customer base and the features it offers, dictate the Capability and Value scores. Capability is plotted on the x-axis, and Value is plotted on the y-axis.\u003c/p\u003e\r\n\u003ch2\u003eGot It. But What if I Have More Questions?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eCheck Out Our Additional Resources!\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eFor more information about FrontRunners, check out the following:\u003c/p\u003e\r\n\u003cul style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003eCheck out the FrontRunners \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/FrontRunners/FrontRunners-FAQ-0517-Update.pdf\" target=\"_blank\" rel=\"noopener\"\u003efrequently asked questions (FAQ)\u003c/a\u003e for more detailed answers and information about how it works.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003eCheck out the complete \u003ca href=\"https://www.softwareadvice.com/frontrunners-methodology/\" target=\"_blank\" rel=\"noopener\"\u003eFrontRunners methodology\u003c/a\u003e to understand the scoring.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eHave questions about how to choose the right product for you? You\u0026rsquo;re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses.\u003c/p\u003e\r\n\u003cul style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003eSimply take this \u003ca href=\"https://www.softwareadvice.com/crm/price-quotes/\"\u003eshort questionnaire\u003c/a\u003e to help us match you with products that meet your specific needs.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003eOr, talk to one of our experienced software advisors about your needs\u0026mdash;it\u0026rsquo;s quick, free, and there\u0026rsquo;s no-obligation\u0026mdash;by calling (844) 687-6771.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003ch2\u003eOne Last Thing\u0026mdash;How Do I Reference FrontRunners?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eJust Follow Our External Usage Guidelines\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eCheck out the FrontRunners \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/FRQ-External-Usage-2018.pdf\" target=\"_blank\" rel=\"noopener\"\u003eExternal Usage Guidelines\u003c/a\u003e when referencing FrontRunners content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use:\u003c/p\u003e\r\n\u003cp\u003e\u003cem\u003eFrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.\u003c/em\u003e\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","headline":"FrontRunners® for Customer Relationship Management, August 2017","fr_img":"https://software-advice.imgix.net/managed/frontrunner/fr_crm_v3.png","social_img":"https://software-advice.imgix.net/managed/frontrunner/frq_social_tile.png","template_version":2,"has_multiple_quadrants":0,"quadrant_a_img":"","quadrant_a_label":"","quadrant_b_img":"","quadrant_b_label":"","cta_report_url":null},"products":[{"frontrunner_id":127,"frontrunner_product_id":41283,"product_name":"Pipedrive","product_url":"/crm/pipedrive-profile/","product_id":4051,"product_rank":1,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41287,"product_name":"HubSpot CRM","product_url":"/crm/hubspot-profile/","product_id":1854,"product_rank":2,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41291,"product_name":"Salesforce Sales Cloud","product_url":"/crm/salesforce-profile/","product_id":2521,"product_rank":3,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41295,"product_name":"Zoho CRM","product_url":"/crm/zohocrm-profile/","product_id":18983,"product_rank":4,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41299,"product_name":"Kommo","product_url":"/crm/amocrm-profile/","product_id":3142,"product_rank":5,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41303,"product_name":"Campaign Monitor","product_url":"/marketing/campaign-monitor-profile/","product_id":21846,"product_rank":6,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41307,"product_name":"Marketo Engage","product_url":"/marketing/marketo-profile/","product_id":21522,"product_rank":7,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41311,"product_name":"Velocify","product_url":"/crm/velocify-crm-profile/","product_id":1679,"product_rank":8,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41315,"product_name":"Creatio CRM","product_url":"/crm/bpmonline-profile/","product_id":5948,"product_rank":9,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41319,"product_name":"ProsperWorks CRM","product_url":"/crm/prosperworks-profile/","product_id":8071,"product_rank":10,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41323,"product_name":"ActiveCampaign","product_url":"/crm/activecampaign-profile/","product_id":5398,"product_rank":11,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41327,"product_name":"Close","product_url":"/crm/close-io-profile/","product_id":31057,"product_rank":12,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41331,"product_name":"Act-On","product_url":"/crm/act-on-profile/","product_id":2896,"product_rank":13,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41335,"product_name":"Highrise","product_url":"/crm/highrise-profile/","product_id":18915,"product_rank":14,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41339,"product_name":"Agile CRM","product_url":"/crm/agile-profile/","product_id":6827,"product_rank":15,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41343,"product_name":"Nimble","product_url":"/crm/nimble-profile/","product_id":4225,"product_rank":16,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41347,"product_name":"Zendesk Sell ","product_url":"/crm/base-crm-profile/","product_id":3273,"product_rank":17,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41351,"product_name":"Daylite","product_url":"/crm/daylite-profile/","product_id":5843,"product_rank":18,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41355,"product_name":"Gold-Vision CRM","product_url":"/crm/gold-vision-crm-profile/","product_id":13928,"product_rank":19,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41359,"product_name":"Pipeline CRM","product_url":"/crm/pipelinedeal-profile/","product_id":5753,"product_rank":20,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41363,"product_name":"Less Annoying CRM","product_url":"/crm/less-annoying-crm-profile/","product_id":5759,"product_rank":21,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41367,"product_name":"Teamgate","product_url":"/crm/teamgate-profile/","product_id":14812,"product_rank":22,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41371,"product_name":"Apptivo","product_url":"/crm/apptivo-profile/","product_id":4937,"product_rank":23,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41375,"product_name":"Commence","product_url":"/crm/commence-profile/","product_id":2549,"product_rank":24,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41379,"product_name":"Prophet CRM","product_url":"/crm/avidian-technologies-profile/","product_id":2339,"product_rank":25,"subquadrant":null},{"frontrunner_id":127,"frontrunner_product_id":41383,"product_name":"WORKetc","product_url":"/crm/worketc-profile/","product_id":8483,"product_rank":26,"subquadrant":null}],"current":false},"v2":{"label":"January 2017","graphData":{"frontrunner_id":25,"industry_id":11,"guide_id":null,"edition":"2017-01-31","current":0,"version":2,"active":1,"graph_text":"\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"large-12 columns\" style=\"margin-top: 1rem;\"\u003e\r\n\u003ch2\u003eWhat Is the FrontRunners Quadrant?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eA Graphic of the Top-Performing CRM Products\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eFrontRunners quadrants highlight the top software products for North American small businesses. All products in the quadrant are top performers. Small businesses can use FrontRunners to make more informed decisions about what software is right for them.\u003c/p\u003e\r\n\u003cp\u003eTo create this quadrant, we evaluated over \u003cstrong\u003e750 CRM products\u003c/strong\u003e. Those with the top scores for their \u003cstrong\u003ecapability\u003c/strong\u003e and \u003cstrong\u003evalue\u003c/strong\u003e made the quadrant.\u003c/p\u003e\r\n\u003cp\u003eScores are based largely on reviews from real software users, along with other product performance details (e.g., what features they offer, how many customers they have).\u003c/p\u003e\r\n\u003ch2\u003eIs One Quadrant Better Than the Others?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eNope, Products in Any Quadrant May Fit Your Needs\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eEvery product in this quadrant offers a balance of capability (how much the products can do) and value (whether they\u0026rsquo;re worth their price/cost) that makes them stand out in the race for small business software success.\u003c/p\u003e\r\n\u003cp\u003eFrontRunners has four sub-quadrants:\u003c/p\u003e\r\n\u003cul style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003e\u003cstrong\u003eUpper Right = Leaders:\u003c/strong\u003e Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003e\u003cstrong\u003eUpper Left = Masters:\u003c/strong\u003e Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003e\u003cstrong\u003eLower Right = Pacesetters:\u003c/strong\u003e Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003e\u003cstrong\u003eLower Left = Contenders:\u003c/strong\u003e Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003e\u003cstrong\u003eDepending on the specific needs of a software buyer, a product in \u003cem\u003eany\u003c/em\u003e of these sub-quadrants could be a good fit.\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eWhy? To even be considered for this FrontRunners, a product had to meet a minimum user rating score of 4.0 for capability and 4.0 for value. This means that all products that qualify as FrontRunners are top-performing products in their market. They appear in the quadrant in relation to how their peers performed.\u003c/p\u003e\r\n\u003cp\u003eFor some buyers, a specific FrontRunners sub-quadrant might be best. For example, \u003ca href=\"https://www.softwareadvice.com/crm/salesforce-profile/\"\u003eSalesforce\u003c/a\u003e is considered a Leader because it features a huge array of functionality, which can provide users with whatever aspect of CRM that will aid their business, from sales automation to marketing to customer service and help desk, and users rate its value to be very high. \u003ca href=\"https://www.softwareadvice.com/crm/bpmonline-profile/\"\u003eBpm\u0026rsquo;online\u003c/a\u003e, on the other hand, is considered a Pacesetter because it focuses more intently on aligning marketing, sales and service functionality, but is not rated as highly by users in terms of value.\u003c/p\u003e\r\n\u003cp\u003eYou can download the full \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/frontrunners-crm-aug2017.pdf\" download=\"FrontRunners for CRM Report Jan2017\"\u003eFrontRunners for Customer Relationship Management report here\u003c/a\u003e. It contains individual scorecards for each product on the Frontrunners quadrant.\u003c/p\u003e\r\n\u003ch2\u003eHow Are FrontRunners Products Selected?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eProducts Are Scored Based on User Reviews and Other Data\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eYou can find the full \u003ca href=\"https://www.softwareadvice.com/frontrunners-methodology/\" target=\"_blank\" rel=\"noopener\"\u003eFrontRunners methodology here\u003c/a\u003e, but the gist is that products are scored in two areas, Capability and Value.\u003c/p\u003e\r\n\u003cp\u003eTo be considered at all, products must have at least 10 reviews and meet minimum user rating scores. They also have to offer a core set of functionality\u0026mdash;for example, in CRM, they must offer a contact database that allows users to manage their list of customers, prospects and other contacts for purposes including customer service and sales and marketing automation.\u003c/p\u003e\r\n\u003cp\u003eFrom there, user reviews and other product performance details, such as the product's customer base and the features it offers, dictate the Capability and Value scores. Capability is plotted on the x-axis, and Value is plotted on the y-axis.\u003c/p\u003e\r\n\u003ch2\u003eGot It. But What if I Have More Questions?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eCheck Out Our Additional Resources!\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eFor more information about FrontRunners, check out the following:\u003c/p\u003e\r\n\u003cul style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003eCheck out the FrontRunners \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/FrontRunners/FrontRunners-FAQ-0517-Update.pdf\" target=\"_blank\" rel=\"noopener\"\u003efrequently asked questions (FAQ)\u003c/a\u003e for more detailed answers and information about how it works.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003eCheck out the complete \u003ca href=\"https://www.softwareadvice.com/frontrunners-methodology/\" target=\"_blank\" rel=\"noopener\"\u003eFrontRunners methodology\u003c/a\u003e to understand the scoring.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003cp\u003eHave questions about how to choose the right product for you? You\u0026rsquo;re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses.\u003c/p\u003e\r\n\u003cul style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003eSimply take this \u003ca href=\"https://www.softwareadvice.com/crm/price-quotes/\" target=\"_blank\" rel=\"noopener\"\u003eshort questionnaire\u003c/a\u003e to help us match you with products that meet your specific needs.\u003c/li\u003e\r\n\u0026nbsp;\r\n\u003cli\u003eOr, talk to one of our experienced software advisors about your needs\u0026mdash;it\u0026rsquo;s quick, free, and there\u0026rsquo;s no-obligation\u0026mdash;by calling (844) 687-6771.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003ch2\u003eOne Last Thing\u0026mdash;How Do I Reference FrontRunners?\u003c/h2\u003e\r\n\u003cbr /\u003e\r\n\u003cp\u003e\u003cstrong\u003eJust Follow Our External Usage Guidelines\u003c/strong\u003e\u003c/p\u003e\r\n\u003cp\u003eCheck out the FrontRunners \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/FRQ-External-Usage-2018.pdf\" target=\"_blank\" rel=\"noopener\"\u003eExternal Usage Guidelines\u003c/a\u003e when referencing FrontRunners content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use:\u003c/p\u003e\r\n\u003cp\u003e\u003cem\u003eFrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.\u003c/em\u003e\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","headline":"FrontRunners® for Customer Relationship Management, January 2017","fr_img":"https://software-advice.imgix.net/managed/frontrunner/fr_crm_v2.png","social_img":"https://software-advice.imgix.net/managed/frontrunner/frq_social_tile.png","template_version":1,"has_multiple_quadrants":0,"quadrant_a_img":"","quadrant_a_label":"","quadrant_b_img":"","quadrant_b_label":"","cta_report_url":null},"products":[{"frontrunner_id":25,"frontrunner_product_id":26331,"product_name":"Pipedrive","product_url":"/crm/pipedrive-profile/","product_id":4051,"product_rank":1,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26335,"product_name":"HubSpot CRM","product_url":"/crm/hubspot-profile/","product_id":1854,"product_rank":2,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26339,"product_name":"Salesforce Marketing Cloud","product_url":"/crm/salesforce-socialcrm-profile/","product_id":3093,"product_rank":3,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26343,"product_name":"Zoho CRM","product_url":"/crm/zohocrm-profile/","product_id":18983,"product_rank":4,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26347,"product_name":"Vtiger CRM","product_url":"/crm/vtiger-profile/","product_id":3087,"product_rank":5,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26351,"product_name":"Creatio CRM","product_url":"/crm/bpmonline-profile/","product_id":5948,"product_rank":6,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26355,"product_name":"Capsule","product_url":"/crm/capsule-profile/","product_id":4915,"product_rank":7,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26359,"product_name":"Bitrix24","product_url":"/crm/bitrix24-profile/","product_id":4903,"product_rank":8,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26363,"product_name":"Kommo","product_url":"/crm/amocrm-profile/","product_id":3142,"product_rank":9,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26367,"product_name":"Oracle CRM On Demand","product_url":"/crm/oracle-crm-on-demand-profile/","product_id":1543,"product_rank":10,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26371,"product_name":"Highrise","product_url":"/crm/highrise-profile/","product_id":18915,"product_rank":11,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26375,"product_name":"Nimble","product_url":"/crm/nimble-profile/","product_id":4225,"product_rank":12,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26379,"product_name":"Zendesk Sell ","product_url":"/crm/base-crm-profile/","product_id":3273,"product_rank":13,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26383,"product_name":"BenchmarkONE","product_url":"/crm/hatchbuck-profile/","product_id":3732,"product_rank":14,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26387,"product_name":"Velocify","product_url":"/crm/velocify-crm-smb-profile/","product_id":2665,"product_rank":15,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26391,"product_name":"Act-On","product_url":"/crm/act-on-profile/","product_id":2896,"product_rank":16,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26395,"product_name":"Gold-Vision CRM","product_url":"/crm/gold-vision-crm-profile/","product_id":13928,"product_rank":17,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26399,"product_name":"Pipeline CRM","product_url":"/crm/pipelinedeal-profile/","product_id":5753,"product_rank":18,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26403,"product_name":"Cosential","product_url":"/crm/cosential-profile/","product_id":1807,"product_rank":19,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26407,"product_name":"Close","product_url":"/crm/close-io-profile/","product_id":31057,"product_rank":20,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26411,"product_name":"SalesNOW","product_url":"/crm/salesnow-profile/","product_id":8338,"product_rank":21,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26415,"product_name":"Teamgate","product_url":"/crm/teamgate-profile/","product_id":14812,"product_rank":22,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26419,"product_name":"Commence","product_url":"/crm/commence-profile/","product_id":2549,"product_rank":23,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26423,"product_name":"AddressTwo","product_url":"/crm/addresstwo-profile/","product_id":2761,"product_rank":24,"subquadrant":null},{"frontrunner_id":25,"frontrunner_product_id":26427,"product_name":"InStream","product_url":"/crm/instream-profile/","product_id":31069,"product_rank":25,"subquadrant":null}],"current":false},"v1":{"label":"September 2016","graphData":{"frontrunner_id":8,"industry_id":11,"guide_id":null,"edition":"2016-09-27","current":1,"version":1,"active":1,"graph_text":"\u003cp\u003eThis FrontRunners analysis is a data-driven assessment identifying products in the Customer Relationship Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.\u003c/p\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"large-12 columns\" style=\"margin-top: 1rem;\"\u003e\r\n\u003cp\u003eIn the Customer Relationship Management FrontRunners infographic above, the Capability axis starts at 3.60 and ends at 4.60, while the Value axis starts at 3.60 and ends at 4.70. Scales may differ between quadrants in order to capture the relative positioning of the specific products in each category.\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"large-12 columns\" style=\"margin-top: 1rem;\"\u003e\r\n\u003cp\u003eAll products that qualify as FrontRunners are top performing products in their market. The quadrant positions a product relative to its peers in the market. Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit. Each quadrant category has a distinct description for placement.\u003c/p\u003e\r\n\u003cul style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003e\r\n\u003cp\u003e\u003cspan class=\"bold\"\u003eUpper Right = Leaders:\u003c/span\u003e Leaders are all-around strong products. They offer the highest value and capability in that market.\u003c/p\u003e\r\n\u003c/li\u003e\r\n\u003cli\u003e\r\n\u003cp\u003e\u003cspan class=\"bold\"\u003eUpper Left = Masters:\u003c/span\u003e Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.\u003c/p\u003e\r\n\u003c/li\u003e\r\n\u003cli\u003e\r\n\u003cp\u003e\u003cspan class=\"bold\"\u003eLower Right = Pacesetters:\u003c/span\u003e Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.\u003c/p\u003e\r\n\u003c/li\u003e\r\n\u003cli\u003e\r\n\u003cp\u003e\u003cspan class=\"bold\"\u003eLower Left = Contenders:\u003c/span\u003e Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.\u003c/p\u003e\r\n\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"large-12 columns\" style=\"margin-top: 1rem;\"\u003e\r\n\u003cp\u003eDownload the full \u003ca href=\"https://www.saimgs.com/img/frontrunner/reports/current/crm/FrontRunners for CRM Report - September 2016.pdf\" target=\"_blank\" rel=\"noopener\"\u003eFrontRunners for Customer Relationship Management report.\u003c/a\u003e\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"medium-12 large-12 columns\"\u003e\r\n\u003ch4\u003eFrontRunners Methodology\u003c/h4\u003e\r\n\u003cstrong\u003eThe Basics\u003c/strong\u003e\r\n\u003cp\u003eThe FrontRunners methodology assesses and calculates a score for products on two primary dimensions: Capability on the x-axis and Value on the y-axis.\u003c/p\u003e\r\n\u003cp\u003eThe Capability score is an overall weighted average of scores including:\u003c/p\u003e\r\n\u003col style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003eEnd user one to five star ratings on the product\u0026rsquo;s functionality.\u003c/li\u003e\r\n\u003cli\u003eEnd user one to five star ratings on the product\u0026rsquo;s ease of use.\u003c/li\u003e\r\n\u003cli\u003eEnd user one to five star ratings on the product\u0026rsquo;s customer support.\u003c/li\u003e\r\n\u003cli\u003eA score, relative to other products in the market, for the product's inclusion of key functionality for the software category.\u003c/li\u003e\r\n\u003cli\u003eA score, relative to other products in the market, representing the number of other products that integrate with it.\u003c/li\u003e\r\n\u003c/ol\u003e\r\n\u003cp\u003eThe Value score is an overall weighted average of scores including:\u003c/p\u003e\r\n\u003col style=\"margin-left: 60px;\"\u003e\r\n\u003cli\u003eEnd user one to five star ratings on overall satisfaction with the product.\u003c/li\u003e\r\n\u003cli\u003eEnd user one to five star ratings on how valuable users consider the product to be relative to its price.\u003c/li\u003e\r\n\u003cli\u003eEnd user one to five rating on how likely they are to recommend the product to others.\u003c/li\u003e\r\n\u003cli\u003eA score, relative to other products in the market, for the size of the product's customer base.\u003c/li\u003e\r\n\u003cli\u003eA score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).\u003c/li\u003e\r\n\u003cli\u003eA score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.\u003c/li\u003e\r\n\u003cli\u003eA score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.\u003c/li\u003e\r\n\u003c/ol\u003e\r\n\u003cp\u003eMarkets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in FrontRunners for a software category, a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com.\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"medium-12 large-12 columns\"\u003e\u003cstrong\u003eMore Methodology Details\u003c/strong\u003e\r\n\u003cp\u003eThe FrontRunners methodology assesses products on two primary dimensions: Capability on the x-axis and Value on the y-axis. Products receive a score between one and five for each axis. Products that meet a minimum score for each axis are included as FrontRunners. The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. For products included, the Capability and Value scores determine their positions on the FrontRunners graphic.\u003c/p\u003e\r\n\u003cp\u003eThe Capability score is based on three criteria: user ratings on capability, a functionality breadth analysis, and a business confidence assessment.\u003c/p\u003e\r\n\u003col\u003e\r\n\u003col\u003e\r\n\u003cli\u003eThe capability user ratings criterion captures user satisfaction with the product's capabilities. The capability ratings score is a weighted average of the one to five star rating scores from three user ratings:\u003c/li\u003e\r\n\u003col\u003e\r\n\u003cli\u003eFunctionality.\u003c/li\u003e\r\n\u003cli\u003eEase of use.\u003c/li\u003e\r\n\u003cli\u003eCustomer support.\u003c/li\u003e\r\n\u003c/ol\u003e\r\n\u003cli\u003eThe functionality breadth analysis is based on:\u003c/li\u003e\r\n\u003col\u003e\r\n\u003cli\u003eThe product's coverage of core software category functions.\u003c/li\u003e\r\n\u003cli\u003eThe number of other products integrated with it.\u003c/li\u003e\r\n\u003c/ol\u003e\r\n\u003c/ol\u003e\r\n\u003c/ol\u003e\r\n\u003cp\u003eFor each of these two data points, the methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for FrontRunners consideration. That percentile ranking is then translated into a one to five score.\u003c/p\u003e\r\n\u003col\u003e\r\n\u003col\u003e\r\n\u003cli\u003eThe business confidence assessment is an indicator of whether the software company is likely to continue investing in the product for the next 12-18 months. The analysis is based on four data points:\u003c/li\u003e\r\n\u003col\u003e\r\n\u003cli\u003eThe product's current customer base.\u003c/li\u003e\r\n\u003cli\u003eThe annual growth rate of the product's customer base.\u003c/li\u003e\r\n\u003cli\u003eThe vendor's current employee base.\u003c/li\u003e\r\n\u003cli\u003eThe annual growth rate of the vendor's employee base.\u003c/li\u003e\r\n\u003c/ol\u003e\r\n\u003c/ol\u003e\r\n\u003c/ol\u003e\r\n\u003cp\u003eIf the company's size and product's customer base are both significant and growing, then the likelihood that the business will invest in the product is higher than in the alternative scenarios. For each of these four data points, the methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for FrontRunners consideration. That percentile ranking is then translated to a one to five score.\u003c/p\u003e\r\n\u003cp\u003eThe overall one to five Capability score is a weighted average of the scores for user ratings, functionality breadth and business confidence.\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"medium-12 large-12 columns\"\u003e\r\n\u003cp\u003eThe Value score is based on two criteria: user ratings on value and product adoption.\u003c/p\u003e\r\n\u003col\u003e\r\n\u003col\u003e\r\n\u003cli\u003eThe value user ratings criterion captures users' satisfaction with the business value provided by the product. The value ratings score is a weighted average of the one to five star rating scores from three user ratings:\u003c/li\u003e\r\n\u003col\u003e\r\n\u003cli\u003eOverall ratings of the product.\u003c/li\u003e\r\n\u003cli\u003eHow likely users are to recommend the product to others.\u003c/li\u003e\r\n\u003cli\u003eHow valuable users consider the product to be relative to its price.\u003c/li\u003e\r\n\u003c/ol\u003e\r\n\u003cli\u003eThe product adoption data analysis assesses if the product is positioned in the market as more of an industry standard with higher adoption (thus earning a higher score), or as an emerging competitor with more limited adoption (thus earning a lower score). The product adoption methodology analysis for each product is based on four data points:\u003c/li\u003e\r\n\u003col\u003e\r\n\u003cli\u003eThe size of the product's customer base.\u003c/li\u003e\r\n\u003cli\u003eThe number of professionals in the market who have experience with the product (e.g., users, developers, administrators).\u003c/li\u003e\r\n\u003cli\u003eThe total number of user reviews across the three Gartner web properties.\u003c/li\u003e\r\n\u003cli\u003eThe average number of times per month internet users search for the product on Google.\u003c/li\u003e\r\n\u003c/ol\u003e\r\n\u003c/ol\u003e\r\n\u003c/ol\u003e\r\n\u003cp\u003eFor each of these four data points, the methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for FrontRunners consideration. That percentile ranking is then translated into a one to five score.\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"medium-12 large-12 columns\"\u003e\r\n\u003cp\u003eThe overall one to five Value score is a weighted average of the scores for value user ratings and product adoption.\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"medium-12 large-12 columns\"\u003e\u003cstrong\u003eData\u003c/strong\u003e\r\n\u003cp\u003eData sources include user reviews and ratings, public data sources and data from technology vendors. The user-generated product reviews data incorporated into FrontRunners is collected from submissions to all three Gartner Digital Markets sites (softwareadvice.com, capterra.com and getapp.com). As a quality check, we ensure the reviewer is valid, that the review meets quality standards and that it is not a duplicate.\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"medium-12 large-12 columns\"\u003e\r\n\u003cp\u003eThe business confidence and product adoption data comes from public sources, collected by either a third-party data provider or by Gartner associates. As a quality check, we compare this data against data submitted by the providers. We use this data to calculate a product's percentile ranking, which allows us to determine how products compare relative to one another rather than determine an absolute number.\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"medium-12 large-12 columns\"\u003e\r\n\u003cp\u003eThe functionality breadth data is collected from the technology providers. We check the data provided and challenge data that seems inflated or unlikely. We use this data to calculate a product's percentile ranking, which allows us to determine how products compare relative to one another rather than determine an absolute number.\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"medium-12 large-12 columns\"\u003e\r\n\u003cp\u003eSee FrontRunners \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/FrontRunners/FrontRunners-FAQ-0517-Update.pdf\" target=\"_blank\" rel=\"noopener\"\u003efrequently asked questions (FAQ)\u003c/a\u003e for more information on the methodology.\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"medium-12 large-12 columns\"\u003e\u003cstrong\u003eExternal Usage Guidelines\u003c/strong\u003e\r\n\u003cp\u003eProviders must abide by the FrontRunners \u003ca href=\"https://software-advice.imgix.net/managed/other_pages/FRQ-External-Usage-2018.pdf\" target=\"_blank\" rel=\"noopener\"\u003eExternal Usage Guidelines\u003c/a\u003e when referencing FrontRunners content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use:\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"row\"\u003e\r\n\u003cdiv class=\"medium-12 large-12 columns\"\u003e\r\n\u003cp\u003e\u003cem\u003eFrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.\u003c/em\u003e\u003c/p\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","headline":"FrontRunners® for Customer Relationship Management, September 2016 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