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<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" xmlns:georss="http://www.georss.org/georss" xmlns:geo="http://www.w3.org/2003/01/geo/wgs84_pos#" xmlns:media="http://search.yahoo.com/mrss/" > <channel> <title>Quorum DMS</title> <atom:link href="https://quorumdms.wordpress.com/feed/" rel="self" type="application/rss+xml" /> <link>https://quorumdms.wordpress.com</link> <description>Worry Shouldn't Be A Feature Of Your DMS</description> <lastBuildDate>Wed, 10 Apr 2013 14:31:14 +0000</lastBuildDate> <language>en</language> <sy:updatePeriod> hourly </sy:updatePeriod> <sy:updateFrequency> 1 </sy:updateFrequency> <generator>http://wordpress.com/</generator><cloud domain='quorumdms.wordpress.com' port='80' path='/?rsscloud=notify' registerProcedure='' protocol='http-post' /><image> <url>https://s0.wp.com/i/buttonw-com.png</url> <title>Quorum DMS</title> <link>https://quorumdms.wordpress.com</link> </image> <atom:link rel="search" type="application/opensearchdescription+xml" href="https://quorumdms.wordpress.com/osd.xml" title="Quorum DMS" /> <atom:link rel='hub' href='https://quorumdms.wordpress.com/?pushpress=hub'/> <item> <title>Team Building Through Off-Time Activities</title> <link>https://quorumdms.wordpress.com/2013/04/30/team-building-through-off-time-activities/</link> <comments>https://quorumdms.wordpress.com/2013/04/30/team-building-through-off-time-activities/#respond</comments> <dc:creator><![CDATA[quorumdms]]></dc:creator> <pubDate>Tue, 30 Apr 2013 12:53:23 +0000</pubDate> <category><![CDATA[Business Practices]]></category> <category><![CDATA[crm]]></category> <category><![CDATA[customer conference]]></category> <category><![CDATA[customer relationship management]]></category> <category><![CDATA[customer retention management]]></category> <category><![CDATA[Customer Satisfaction]]></category> <category><![CDATA[customer support]]></category> <category><![CDATA[dms]]></category> <category><![CDATA[Forecasting]]></category> <category><![CDATA[help desk]]></category> <category><![CDATA[Mobility]]></category> <category><![CDATA[NADA]]></category> <category><![CDATA[NADA 2013]]></category> <category><![CDATA[National Automotive Dealers Association]]></category> <category><![CDATA[Quorum Customer Conference West 2013]]></category> <category><![CDATA[Social Committee]]></category> <category><![CDATA[software conversion]]></category> <category><![CDATA[support desk]]></category> <category><![CDATA[Team Building]]></category> <category><![CDATA[Tips]]></category> <category><![CDATA[chrysler]]></category> <category><![CDATA[computers]]></category> <category><![CDATA[CRM]]></category> <category><![CDATA[Customer conference]]></category> <category><![CDATA[dealership]]></category> <category><![CDATA[DMS]]></category> <category><![CDATA[dms software support]]></category> <category><![CDATA[general motors]]></category> <category><![CDATA[Quorum]]></category> <category><![CDATA[software support]]></category> <category><![CDATA[team building]]></category> <category><![CDATA[windows]]></category> <guid isPermaLink="false">http://quorumdms.wordpress.com/?p=111</guid> <description><![CDATA[Companies that have a strong sense of team tend to have greater employee satisfaction. Engaging staff in group activities outside of the office is a sure-fire way to build a […]]]></description> <content:encoded><![CDATA[<p>Companies that have a strong sense of team tend to have greater employee satisfaction. Engaging staff in group activities outside of the office is a sure-fire way to build a positive team environment. It’s important to pick a sport or activity that most people can get involved with, of course. Whether it’s a company sports team, or just getting everyone together after work for drinks and a chat, it creates an opportunity for everyone to get to know each other outside of the office. It makes for some great water-cooler conversation the next day, and provides the chance for people in different areas of the company to mingle and get to know each other.</p>]]></content:encoded> <wfw:commentRss>https://quorumdms.wordpress.com/2013/04/30/team-building-through-off-time-activities/feed/</wfw:commentRss> <slash:comments>0</slash:comments> <media:thumbnail url="https://quorumdms.files.wordpress.com/2013/04/volleyball-90896_640.jpg" /> <media:content url="https://quorumdms.files.wordpress.com/2013/04/volleyball-90896_640.jpg" medium="image"> <media:title type="html">volleyball-90896_640</media:title> </media:content> <media:content url="https://0.gravatar.com/avatar/37e0a9d198b11c3b79eed3c3b046784c30124b56e2e4991985340a2e2aaae226?s=96&d=identicon&r=G" medium="image"> <media:title type="html">quorumdms</media:title> </media:content> </item> <item> <title>Mobility</title> <link>https://quorumdms.wordpress.com/2013/04/29/mobility/</link> <comments>https://quorumdms.wordpress.com/2013/04/29/mobility/#respond</comments> <dc:creator><![CDATA[quorumdms]]></dc:creator> <pubDate>Mon, 29 Apr 2013 12:49:09 +0000</pubDate> <category><![CDATA[Business Practices]]></category> <category><![CDATA[crm]]></category> <category><![CDATA[customer conference]]></category> <category><![CDATA[customer relationship management]]></category> <category><![CDATA[customer retention management]]></category> <category><![CDATA[Customer Satisfaction]]></category> <category><![CDATA[customer support]]></category> <category><![CDATA[dms]]></category> <category><![CDATA[Forecasting]]></category> <category><![CDATA[help desk]]></category> <category><![CDATA[Mobility]]></category> <category><![CDATA[NADA]]></category> <category><![CDATA[NADA 2013]]></category> <category><![CDATA[National Automotive Dealers Association]]></category> <category><![CDATA[Quorum Customer Conference West 2013]]></category> <category><![CDATA[software conversion]]></category> <category><![CDATA[support desk]]></category> <category><![CDATA[Tips]]></category> <category><![CDATA[chrysler]]></category> <category><![CDATA[computers]]></category> <category><![CDATA[CRM]]></category> <category><![CDATA[Customer conference]]></category> <category><![CDATA[dealership]]></category> <category><![CDATA[DMS]]></category> <category><![CDATA[dms software support]]></category> <category><![CDATA[general motors]]></category> <category><![CDATA[Quorum]]></category> <category><![CDATA[software support]]></category> <category><![CDATA[windows]]></category> <guid isPermaLink="false">http://quorumdms.wordpress.com/?p=104</guid> <description><![CDATA[In today’s increasingly connected world it is becoming expected that you can access important information from wherever you are. For some that involves searching through your vehicle inventory while you […]]]></description> <content:encoded><![CDATA[<p>In today’s increasingly connected world it is becoming expected that you can access important information from wherever you are. For some that involves searching through your vehicle inventory while you are on the lot with a prospect, your Service Manager being able to see active work orders while walking through the shop, or your Service Advisors being able to do a vehicle walk around directly into your DMS. These are just some of the uses for mobility within your dealership environment.</p><p>What is required to make this happen?</p><p>You will need a mobile device that is connected to either a Wi-fi or cellular connection. Tablets featuring Microsoft, Apple or Android operating systems all have the ability to access data through a variety of methods including through a web page or a remote desktop connection. While Tablets or Smart Phones can provide this functionality, Tablets are preferred in most cases as their larger screen size makes consuming the data easier when compared to the smaller screen size on most Smart Phones.</p><p>You will also need a way to connect to the system that contains your data. In some cases this will mean connecting to the PC in your office running the required software. Most modern Windows operating systems provide Remote Desktop Services, or alternatively you can leverage the many remote desktop software applications that are available.</p><p>If you are connecting through a Wi-Fi connection within your dealership environment you likely just need the IP address of the desktop machine or server that you want to connect to. If you are trying to access from outside of you dealership network environment you may need some assistance from you IT provider to allow the necessary access through your network firewall.</p>]]></content:encoded> <wfw:commentRss>https://quorumdms.wordpress.com/2013/04/29/mobility/feed/</wfw:commentRss> <slash:comments>0</slash:comments> <media:thumbnail url="https://quorumdms.files.wordpress.com/2013/04/ball-63527_640.jpg" /> <media:content url="https://quorumdms.files.wordpress.com/2013/04/ball-63527_640.jpg" medium="image"> <media:title type="html">ball-63527_640</media:title> </media:content> <media:content url="https://0.gravatar.com/avatar/37e0a9d198b11c3b79eed3c3b046784c30124b56e2e4991985340a2e2aaae226?s=96&d=identicon&r=G" medium="image"> <media:title type="html">quorumdms</media:title> </media:content> </item> <item> <title>Can They Really Hear My Smile?</title> <link>https://quorumdms.wordpress.com/2013/04/25/can-they-really-hear-my-smile/</link> <comments>https://quorumdms.wordpress.com/2013/04/25/can-they-really-hear-my-smile/#respond</comments> <dc:creator><![CDATA[quorumdms]]></dc:creator> <pubDate>Thu, 25 Apr 2013 12:34:19 +0000</pubDate> <category><![CDATA[Business Practices]]></category> <category><![CDATA[crm]]></category> <category><![CDATA[customer conference]]></category> <category><![CDATA[customer relationship management]]></category> <category><![CDATA[customer retention management]]></category> <category><![CDATA[Customer Satisfaction]]></category> <category><![CDATA[customer support]]></category> <category><![CDATA[dms]]></category> <category><![CDATA[help desk]]></category> <category><![CDATA[NADA]]></category> <category><![CDATA[NADA 2013]]></category> <category><![CDATA[National Automotive Dealers Association]]></category> <category><![CDATA[Quorum Customer Conference West 2013]]></category> <category><![CDATA[software conversion]]></category> <category><![CDATA[support desk]]></category> <category><![CDATA[Tips]]></category> <category><![CDATA[computers]]></category> <category><![CDATA[CRM]]></category> <category><![CDATA[Customer conference]]></category> <category><![CDATA[customer service]]></category> <category><![CDATA[dealership]]></category> <category><![CDATA[DMS]]></category> <category><![CDATA[dms software support]]></category> <category><![CDATA[Quorum]]></category> <category><![CDATA[smile]]></category> <category><![CDATA[software support]]></category> <guid isPermaLink="false">http://quorumdms.wordpress.com/?p=98</guid> <description><![CDATA[It seems a bit trite to say “Smile on the phone, the customer can hear your smile”. Even though that is not literally the case, there is some truth to […]]]></description> <content:encoded><![CDATA[<p>It seems a bit trite to say <strong>“Smile on the phone, the customer can hear your smile”.</strong> Even though that is not literally the case, there is some truth to this.</p><p> </p><p>Look back on any time you have talked to a person on the phone, whether it is just talking to a friend or family, or a colleague at work. Even though you were not there with them, if they were feeling upset or in a bad mood, you likely picked up on that a few words into the conversation. Now think on a time when you called a business that you call often, and the person on the other end did not answer in a cheerful tone. Now this in itself may not be because that a person is unhappy, but as the conversation goes on, you may pick up on small signals – quick short answers, a bothersome tone.</p><p> </p><p>Think about your conversations on the phone or responses via email, and how your tone is coming across. The tone you present can often be misinterpreted as negative when you had not intended it to be that way at all. So can a customer really hear your smile? May be not, but they can pick up on and interpret the tone as less than friendly and may not likely to want to call again.</p>]]></content:encoded> <wfw:commentRss>https://quorumdms.wordpress.com/2013/04/25/can-they-really-hear-my-smile/feed/</wfw:commentRss> <slash:comments>0</slash:comments> <media:thumbnail url="https://quorumdms.files.wordpress.com/2013/04/smile2.jpg" /> <media:content url="https://quorumdms.files.wordpress.com/2013/04/smile2.jpg" medium="image"> <media:title type="html">smile2</media:title> </media:content> <media:content url="https://0.gravatar.com/avatar/37e0a9d198b11c3b79eed3c3b046784c30124b56e2e4991985340a2e2aaae226?s=96&d=identicon&r=G" medium="image"> <media:title type="html">quorumdms</media:title> </media:content> </item> <item> <title>Training</title> <link>https://quorumdms.wordpress.com/2013/04/22/training/</link> <comments>https://quorumdms.wordpress.com/2013/04/22/training/#respond</comments> <dc:creator><![CDATA[quorumdms]]></dc:creator> <pubDate>Mon, 22 Apr 2013 12:56:26 +0000</pubDate> <category><![CDATA[Business Practices]]></category> <category><![CDATA[crm]]></category> <category><![CDATA[customer conference]]></category> <category><![CDATA[customer relationship management]]></category> <category><![CDATA[customer retention management]]></category> <category><![CDATA[Customer Satisfaction]]></category> <category><![CDATA[customer support]]></category> <category><![CDATA[dms]]></category> <category><![CDATA[Forecasting]]></category> <category><![CDATA[NADA]]></category> <category><![CDATA[NADA 2013]]></category> <category><![CDATA[National Automotive Dealers Association]]></category> <category><![CDATA[Quorum Customer Conference West 2013]]></category> <category><![CDATA[Social Committee]]></category> <category><![CDATA[software conversion]]></category> <category><![CDATA[support desk]]></category> <category><![CDATA[Team Building]]></category> <category><![CDATA[Tips]]></category> <category><![CDATA[Training]]></category> <category><![CDATA[chrysler]]></category> <category><![CDATA[computers]]></category> <category><![CDATA[CRM]]></category> <category><![CDATA[Customer conference]]></category> <category><![CDATA[dealership]]></category> <category><![CDATA[DMS]]></category> <category><![CDATA[dms software support]]></category> <category><![CDATA[general motors]]></category> <category><![CDATA[Learning]]></category> <category><![CDATA[Quorum]]></category> <category><![CDATA[software support]]></category> <category><![CDATA[Teaching]]></category> <category><![CDATA[windows]]></category> <guid isPermaLink="false">http://quorumdms.wordpress.com/?p=114</guid> <description><![CDATA[Many manufacturers and suppliers offer free training courses that are available to dealership personnel. These are great professional development opportunities for staff, and helps them to better sell the products […]]]></description> <content:encoded><![CDATA[<p>Many manufacturers and suppliers offer free training courses that are available to dealership personnel. These are great professional development opportunities for staff, and helps them to better sell the products your suppliers or manufacturers are promoting.</p><p>This was apparent at a particular dealership where employees participated in a winter tire event in August one year. One wouldn’t think that would be a great time of year to promote winter tires, but the manufacturer had the training session set up to mimic various winter situations, and it was quite effective. That winter, the dealership saw an increase in winter tire sales of 250%!! Needless to say, everyone at that dealership was quite happy!</p>]]></content:encoded> <wfw:commentRss>https://quorumdms.wordpress.com/2013/04/22/training/feed/</wfw:commentRss> <slash:comments>0</slash:comments> <media:thumbnail url="https://quorumdms.files.wordpress.com/2013/04/learn-64058_640.jpg" /> <media:content url="https://quorumdms.files.wordpress.com/2013/04/learn-64058_640.jpg" medium="image"> <media:title type="html">learn-64058_640</media:title> </media:content> <media:content url="https://0.gravatar.com/avatar/37e0a9d198b11c3b79eed3c3b046784c30124b56e2e4991985340a2e2aaae226?s=96&d=identicon&r=G" medium="image"> <media:title type="html">quorumdms</media:title> </media:content> </item> <item> <title>The Joys of a New DMS</title> <link>https://quorumdms.wordpress.com/2013/04/18/the-joys-of-a-new-dms/</link> <comments>https://quorumdms.wordpress.com/2013/04/18/the-joys-of-a-new-dms/#respond</comments> <dc:creator><![CDATA[quorumdms]]></dc:creator> <pubDate>Thu, 18 Apr 2013 12:38:06 +0000</pubDate> <category><![CDATA[Business Practices]]></category> <category><![CDATA[crm]]></category> <category><![CDATA[customer conference]]></category> <category><![CDATA[customer relationship management]]></category> <category><![CDATA[customer retention management]]></category> <category><![CDATA[Customer Satisfaction]]></category> <category><![CDATA[customer support]]></category> <category><![CDATA[dms]]></category> <category><![CDATA[Forecasting]]></category> <category><![CDATA[help desk]]></category> <category><![CDATA[NADA]]></category> <category><![CDATA[NADA 2013]]></category> <category><![CDATA[National Automotive Dealers Association]]></category> <category><![CDATA[Quorum Customer Conference West 2013]]></category> <category><![CDATA[Safe Internet Browsing]]></category> <category><![CDATA[software conversion]]></category> <category><![CDATA[support desk]]></category> <category><![CDATA[Tips]]></category> <category><![CDATA[chrysler]]></category> <category><![CDATA[computers]]></category> <category><![CDATA[CRM]]></category> <category><![CDATA[Customer conference]]></category> <category><![CDATA[dealership]]></category> <category><![CDATA[Dealership Management System]]></category> <category><![CDATA[DMS]]></category> <category><![CDATA[dms software support]]></category> <category><![CDATA[general motors]]></category> <category><![CDATA[Quorum]]></category> <category><![CDATA[software support]]></category> <category><![CDATA[windows]]></category> <guid isPermaLink="false">http://quorumdms.wordpress.com/?p=101</guid> <description><![CDATA[Since I am part of an older generation (not that old though!), I was used to having a DMS that provided my results the next day. From an accounting point […]]]></description> <content:encoded><![CDATA[<p>Since I am part of an older generation (not that old though!), I was used to having a DMS that provided my results the next day. From an accounting point of view, the DMS had to process a days worth of postings overnight in a batch. You would enter your postings and look at your schedules tomorrow….find your mistakes/discrepancies, fix them and again wait for those results the next day. I was ok with it, because that’s just the way it worked.</p><p> </p><p>I did not know the amazing benefits that a live DMS offers. You can post your entry and run your schedule. If there’s a mistake, you just fix it and run your schedule to review immediately. There’s no waiting for the next day to get an updated schedule, then waiting for another day again to look at the schedule if adjustments needed to be made. In a live DMS environment, running a schedule shows your results immediately as things are processed in real time. Wow! Look at the time savings!</p><p> </p><p>Looking back, it is amazing how things used to work, but that was just it. It’s sort of like when written correspondence depended on the postal system (aka “snail mail”). It was just the way it was. Then the fax machine and email came along and have revolutionized the way we communicate. A modern DMS can now be instantaneous with live results. I can’t imagine going back. It shatters the saying “They don’t make them like they used to” and I’m glad they don’t!</p>]]></content:encoded> <wfw:commentRss>https://quorumdms.wordpress.com/2013/04/18/the-joys-of-a-new-dms/feed/</wfw:commentRss> <slash:comments>0</slash:comments> <media:thumbnail url="https://quorumdms.files.wordpress.com/2013/04/computer-33521_640.png" /> <media:content url="https://quorumdms.files.wordpress.com/2013/04/computer-33521_640.png" medium="image"> <media:title type="html">computer-33521_640</media:title> </media:content> <media:content url="https://0.gravatar.com/avatar/37e0a9d198b11c3b79eed3c3b046784c30124b56e2e4991985340a2e2aaae226?s=96&d=identicon&r=G" medium="image"> <media:title type="html">quorumdms</media:title> </media:content> </item> <item> <title>Team Building Through Social Committees</title> <link>https://quorumdms.wordpress.com/2013/04/17/team-building-through-social-committees/</link> <comments>https://quorumdms.wordpress.com/2013/04/17/team-building-through-social-committees/#respond</comments> <dc:creator><![CDATA[quorumdms]]></dc:creator> <pubDate>Wed, 17 Apr 2013 12:50:01 +0000</pubDate> <category><![CDATA[Business Practices]]></category> <category><![CDATA[crm]]></category> <category><![CDATA[customer conference]]></category> <category><![CDATA[customer relationship management]]></category> <category><![CDATA[customer retention management]]></category> <category><![CDATA[Customer Satisfaction]]></category> <category><![CDATA[customer support]]></category> <category><![CDATA[dms]]></category> <category><![CDATA[Forecasting]]></category> <category><![CDATA[help desk]]></category> <category><![CDATA[NADA]]></category> <category><![CDATA[NADA 2013]]></category> <category><![CDATA[National Automotive Dealers Association]]></category> <category><![CDATA[Quorum Customer Conference West 2013]]></category> <category><![CDATA[Social Committee]]></category> <category><![CDATA[software conversion]]></category> <category><![CDATA[support desk]]></category> <category><![CDATA[Team Building]]></category> <category><![CDATA[chrysler]]></category> <category><![CDATA[computers]]></category> <category><![CDATA[CRM]]></category> <category><![CDATA[Customer conference]]></category> <category><![CDATA[dealership]]></category> <category><![CDATA[DMS]]></category> <category><![CDATA[dms software support]]></category> <category><![CDATA[general motors]]></category> <category><![CDATA[Quorum]]></category> <category><![CDATA[social committee]]></category> <category><![CDATA[software support]]></category> <category><![CDATA[team building]]></category> <category><![CDATA[windows]]></category> <guid isPermaLink="false">http://quorumdms.wordpress.com/?p=108</guid> <description><![CDATA[Building company morale can play a key role to the internal success of any organization. A good idea to achieve this is to organize a social committee to plan events […]]]></description> <content:encoded><![CDATA[<p>Building company morale can play a key role to the internal success of any organization. A good idea to achieve this is to organize a social committee to plan events throughout the year. This helps to keep employees involved and is a great way for people in different departments to spend time together and get to know each other. Funding this can be done by the company itself, or through regular weekly staff contributions. Either way, it will certainly get people talking outside of the office and helps to form a very enjoyable team environment.</p>]]></content:encoded> <wfw:commentRss>https://quorumdms.wordpress.com/2013/04/17/team-building-through-social-committees/feed/</wfw:commentRss> <slash:comments>0</slash:comments> <media:thumbnail url="https://quorumdms.files.wordpress.com/2013/04/gear-67137_640.jpg" /> <media:content url="https://quorumdms.files.wordpress.com/2013/04/gear-67137_640.jpg" medium="image"> <media:title type="html">gear-67137_640</media:title> </media:content> <media:content url="https://0.gravatar.com/avatar/37e0a9d198b11c3b79eed3c3b046784c30124b56e2e4991985340a2e2aaae226?s=96&d=identicon&r=G" medium="image"> <media:title type="html">quorumdms</media:title> </media:content> </item> <item> <title>Do I Forecast or Wing It?</title> <link>https://quorumdms.wordpress.com/2013/04/15/do-i-forecast-or-wing-it/</link> <comments>https://quorumdms.wordpress.com/2013/04/15/do-i-forecast-or-wing-it/#respond</comments> <dc:creator><![CDATA[quorumdms]]></dc:creator> <pubDate>Mon, 15 Apr 2013 12:30:43 +0000</pubDate> <category><![CDATA[Business Practices]]></category> <category><![CDATA[crm]]></category> <category><![CDATA[customer conference]]></category> <category><![CDATA[customer relationship management]]></category> <category><![CDATA[customer retention management]]></category> <category><![CDATA[Customer Satisfaction]]></category> <category><![CDATA[customer support]]></category> <category><![CDATA[dms]]></category> <category><![CDATA[Forecasting]]></category> <category><![CDATA[help desk]]></category> <category><![CDATA[NADA]]></category> <category><![CDATA[NADA 2013]]></category> <category><![CDATA[National Automotive Dealers Association]]></category> <category><![CDATA[Quorum Customer Conference West 2013]]></category> <category><![CDATA[software conversion]]></category> <category><![CDATA[support desk]]></category> <category><![CDATA[Tips]]></category> <category><![CDATA[business practices]]></category> <category><![CDATA[chrysler]]></category> <category><![CDATA[computers]]></category> <category><![CDATA[CRM]]></category> <category><![CDATA[Customer conference]]></category> <category><![CDATA[dealership]]></category> <category><![CDATA[DMS]]></category> <category><![CDATA[forecasting]]></category> <category><![CDATA[general motors]]></category> <category><![CDATA[Quorum]]></category> <category><![CDATA[software support]]></category> <category><![CDATA[windows]]></category> <guid isPermaLink="false">http://quorumdms.wordpress.com/?p=95</guid> <description><![CDATA[Outlining what is expected of a business helps to formulate a view of what you value and think about your business. Most successful businesses map out a plan or strategy […]]]></description> <content:encoded><![CDATA[<p>Outlining what is expected of a business helps to formulate a view of what you value and think about your business. Most successful businesses map out a plan or strategy on what they want to accomplish. Forecasting from a financial perspective demonstrates what you want to strive toward as a business and gives each department or group a target or benchmark to hit.</p><p> </p><p>There are two main things you can achieve by forecasting, 1) the business grows financially and will attract investment and interest, 2) employees can set goals and gain a sense of pride and accomplishment when they achieve their target.</p><p> </p><p>Forecasting can be a powerful tool on many levels, if used properly.</p>]]></content:encoded> <wfw:commentRss>https://quorumdms.wordpress.com/2013/04/15/do-i-forecast-or-wing-it/feed/</wfw:commentRss> <slash:comments>0</slash:comments> <media:thumbnail url="https://quorumdms.files.wordpress.com/2013/04/forecasting.jpg" /> <media:content url="https://quorumdms.files.wordpress.com/2013/04/forecasting.jpg" medium="image"> <media:title type="html">Forecasting</media:title> </media:content> <media:content url="https://0.gravatar.com/avatar/37e0a9d198b11c3b79eed3c3b046784c30124b56e2e4991985340a2e2aaae226?s=96&d=identicon&r=G" medium="image"> <media:title type="html">quorumdms</media:title> </media:content> </item> <item> <title>High Tech vs. High Touch</title> <link>https://quorumdms.wordpress.com/2013/04/11/high-tech-vs-high-touch/</link> <comments>https://quorumdms.wordpress.com/2013/04/11/high-tech-vs-high-touch/#respond</comments> <dc:creator><![CDATA[quorumdms]]></dc:creator> <pubDate>Thu, 11 Apr 2013 12:25:22 +0000</pubDate> <category><![CDATA[crm]]></category> <category><![CDATA[customer conference]]></category> <category><![CDATA[customer relationship management]]></category> <category><![CDATA[customer retention management]]></category> <category><![CDATA[Customer Satisfaction]]></category> <category><![CDATA[customer support]]></category> <category><![CDATA[dms]]></category> <category><![CDATA[help desk]]></category> <category><![CDATA[NADA]]></category> <category><![CDATA[NADA 2013]]></category> <category><![CDATA[National Automotive Dealers Association]]></category> <category><![CDATA[Quorum Customer Conference West 2013]]></category> <category><![CDATA[software conversion]]></category> <category><![CDATA[support desk]]></category> <category><![CDATA[Tips]]></category> <category><![CDATA[chrysler]]></category> <category><![CDATA[computers]]></category> <category><![CDATA[CRM]]></category> <category><![CDATA[Customer conference]]></category> <category><![CDATA[dealership]]></category> <category><![CDATA[DMS]]></category> <category><![CDATA[dms software support]]></category> <category><![CDATA[general motors]]></category> <category><![CDATA[high tech]]></category> <category><![CDATA[Quorum]]></category> <category><![CDATA[relationships]]></category> <category><![CDATA[software support]]></category> <category><![CDATA[technology]]></category> <category><![CDATA[touch]]></category> <category><![CDATA[windows]]></category> <guid isPermaLink="false">http://quorumdms.wordpress.com/?p=92</guid> <description><![CDATA[With technology seeming to double every few months’ why now, more than ever, top of the line customer service is more important than ever. IPhones, iPads, Blackberries, Blueberries, etc., seems […]]]></description> <content:encoded><![CDATA[<p>With technology seeming to double every few months’ why now, more than ever, top of the line customer service is more important than ever.</p><p>IPhones, iPads, Blackberries, Blueberries, etc., seems like every day somebody is coming up with another device to make your life easier, or so we are told.</p><p>There is no doubt these machines are amazing and do so many wonderful things, to the point where we wouldn’t be able to live without them.</p><p>But because everything is going high tech we all have the potential to miss out of what got you to where you are today, your customers.</p><p>Yes your customers love getting text messages telling them that their vehicle is ready to be picked up from the service department, or having the big 55” TV in the waiting room showing your car has 35 minutes left till the service is done.</p><p>But remember they didn’t buy that car from you because they can get texts from the service department or because you have the biggest TV screen in the city. They bought it because you promised them that you would give them the best service possible, the best car possible, and that you would look after them.</p><p>You sold them on you, not the high tech, but the high touch. You are the reason they bought the car and it’s your responsibility to keep them happy, not just on the day you wave goodbye after they pick up the car. That’s the first date, you have to nurture that relationship, remind them of your anniversaries, remember them, and when its time for them to look for a new car, you are the person they will turn to, because you made a promise and you kept it.</p><p>High tech might get them in the door, but high touch will keep them customers for life.</p>]]></content:encoded> <wfw:commentRss>https://quorumdms.wordpress.com/2013/04/11/high-tech-vs-high-touch/feed/</wfw:commentRss> <slash:comments>0</slash:comments> <media:thumbnail url="https://quorumdms.files.wordpress.com/2013/04/man-with-phone.png" /> <media:content url="https://quorumdms.files.wordpress.com/2013/04/man-with-phone.png" medium="image"> <media:title type="html">man with phone</media:title> </media:content> <media:content url="https://0.gravatar.com/avatar/37e0a9d198b11c3b79eed3c3b046784c30124b56e2e4991985340a2e2aaae226?s=96&d=identicon&r=G" medium="image"> <media:title type="html">quorumdms</media:title> </media:content> </item> <item> <title>Turn That Frown Upside Down</title> <link>https://quorumdms.wordpress.com/2013/04/10/turn-that-frown-upside-down/</link> <comments>https://quorumdms.wordpress.com/2013/04/10/turn-that-frown-upside-down/#respond</comments> <dc:creator><![CDATA[quorumdms]]></dc:creator> <pubDate>Wed, 10 Apr 2013 12:00:13 +0000</pubDate> <category><![CDATA[crm]]></category> <category><![CDATA[customer conference]]></category> <category><![CDATA[customer relationship management]]></category> <category><![CDATA[customer retention management]]></category> <category><![CDATA[Customer Satisfaction]]></category> <category><![CDATA[customer support]]></category> <category><![CDATA[dms]]></category> <category><![CDATA[help desk]]></category> <category><![CDATA[NADA]]></category> <category><![CDATA[NADA 2013]]></category> <category><![CDATA[National Automotive Dealers Association]]></category> <category><![CDATA[Quorum Customer Conference West 2013]]></category> <category><![CDATA[software conversion]]></category> <category><![CDATA[support desk]]></category> <category><![CDATA[Tips]]></category> <category><![CDATA[computers]]></category> <category><![CDATA[CRM]]></category> <category><![CDATA[Customer conference]]></category> <category><![CDATA[dealership]]></category> <category><![CDATA[DMS]]></category> <category><![CDATA[dms software support]]></category> <category><![CDATA[software support]]></category> <guid isPermaLink="false">http://quorumdms.wordpress.com/?p=89</guid> <description><![CDATA[In one way or another, we are all in the service industry. Whether we service customers directly, or through the products we provide, in the end, we all strive to […]]]></description> <content:encoded><![CDATA[<p>In one way or another, we are all in the service industry. Whether we service customers directly, or through the products we provide, in the end, we all strive to make the customer happy.</p><p>Despite our best efforts, it is almost impossible to make everyone happy 100% of the time. Unfortunately, sometimes we are faced with the quintessential unhappy customer. The key to an amicable resolution lies directly in our hands, and is a matter of perspective. Far too often, we see a customer with a problem as a problem. The key successful resolution is to see the “problem” as an OPPORTUNITY.</p><p>Think about it this way. You have an unhappy customer with a problem, and have come to you. This is a prime <i>opportunity</i> to turn that frown upside down! It is a chance to really earn the respect and loyalty of that particular customer. Embracing the problem and projecting a <b>solution-seeking attitude</b> to that customer will go a very long way in earning their trust and respect.</p><p>If you look at most customer reviews, those who post the highest reviews often talk of their problem, and how it was handled, as the source of their satisfaction. Welcome the opportunities that problems present. The results will invariably speak for themselves!</p>]]></content:encoded> <wfw:commentRss>https://quorumdms.wordpress.com/2013/04/10/turn-that-frown-upside-down/feed/</wfw:commentRss> <slash:comments>0</slash:comments> <media:thumbnail url="https://quorumdms.files.wordpress.com/2013/04/smile.png" /> <media:content url="https://quorumdms.files.wordpress.com/2013/04/smile.png" medium="image"> <media:title type="html">smile</media:title> </media:content> <media:content url="https://0.gravatar.com/avatar/37e0a9d198b11c3b79eed3c3b046784c30124b56e2e4991985340a2e2aaae226?s=96&d=identicon&r=G" medium="image"> <media:title type="html">quorumdms</media:title> </media:content> </item> <item> <title>Customer Service Tips: How To Handle A Complaint</title> <link>https://quorumdms.wordpress.com/2013/04/08/customer-service-tips-how-to-handle-a-complaint/</link> <comments>https://quorumdms.wordpress.com/2013/04/08/customer-service-tips-how-to-handle-a-complaint/#respond</comments> <dc:creator><![CDATA[quorumdms]]></dc:creator> <pubDate>Mon, 08 Apr 2013 13:02:28 +0000</pubDate> <category><![CDATA[Uncategorized]]></category> <guid isPermaLink="false">http://quorumdms.wordpress.com/2013/04/08/customer-service-tips-how-to-handle-a-complaint/</guid> <description><![CDATA[Originally posted on <a href="https://belmorevirtual.wordpress.com/2013/04/08/customer-service-tips-how-to-handle-a-complaint/">Belmore Virtual</a>: <br />customer service-how to handle a complaint Receiving customer complaints is a part of being in business, although hopefully not too frequently. Everyone makes mistakes, customers…]]></description> <content:encoded><![CDATA[<div class="wpcom-reblog-snapshot"> <div class="reblog-post"><p class="reblog-from"><img alt='' src='https://2.gravatar.com/avatar/2a134f50a176a4d7ea1e686e8f311ab3de582b3c60e8f85b261d6c6f2c9e749b?s=32&d=identicon&r=G' class='avatar avatar-32' height='32' width='32' loading='lazy' /><a href="https://belmorevirtual.wordpress.com/2013/04/08/customer-service-tips-how-to-handle-a-complaint/">Belmore Virtual</a></p><div class="reblogged-content"><p>Receiving customer complaints is a part of being in business, although hopefully not too frequently. Everyone makes mistakes, customers are often unreasonable and sometimes your suppliers and distributors let you down.</p> <p>Dealing with a customer complaint correctly is the pinnacle of good customer service, however I have noticed that customer service in Britain is a little bit… erm…lax. Not that our continental neighbours fare much better in this department. I think it’s likely that the reason why customer complaints are so badly handled is that few people have actually learned or been trained how to deal with them in the first place.</p> <p><b>So what to do?</b></p> <p>A few hours poking around on the internet and a couple of training courses later and this is what I have found.</p> <p>A complaint is a fantastic opportunity to show how good your service is, handle a complaint professionally and you will walk away…</p></div><p class="reblog-source"><a href="https://belmorevirtual.wordpress.com/2013/04/08/customer-service-tips-how-to-handle-a-complaint/">View original post</a> <span class="more-words">155 more words</span></p></div></div>]]></content:encoded> <wfw:commentRss>https://quorumdms.wordpress.com/2013/04/08/customer-service-tips-how-to-handle-a-complaint/feed/</wfw:commentRss> <slash:comments>0</slash:comments> <media:content url="https://0.gravatar.com/avatar/37e0a9d198b11c3b79eed3c3b046784c30124b56e2e4991985340a2e2aaae226?s=96&d=identicon&r=G" medium="image"> <media:title type="html">quorumdms</media:title> </media:content> </item> </channel></rss> If you would like to create a banner that links to this page (i.e. this validation result), do the following:
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