<!DOCTYPE html><html lang="en"> <head> <title>Red Sweater Support</title> <meta name="viewport" content="width=device-width, initial-scale=1"><meta charset="utf-8" /> <meta name="rating" content="General"><meta name="ROBOTS" content="ALL"> <link rel="stylesheet" href="/shared/style2.css?16" type="text/css" /> <!--[if IE]><script src="//html5shiv.googlecode.com/svn/trunk/html5.js"></script><![endif]--><!--[if lte IE 7]><script src="js/IE8.js" type="text/javascript"></script><![endif]--><!--[if lt IE 7]><link rel="stylesheet" type="text/css" media="all" href="css/ie6.css"/><![endif]--> </head> <body id="index" class="support"> <header id="banner"> <nav class="navbar navbar-light bg-light shadow-sm"> <div class="container flex-column flex-md-row"> <a id="navLogo" class="navbar-brand" href="/"> <img src="/images/RedSweaterLogo@2x.png" alt="Red Sweater Logo" height="40"> </a> <div> <ul id="navLinks" class="navbar-nav flex-row"> <li class="nav-item"> <a class="nav-link" href="/">Apps</a> </li> <li class="nav-item"> <a class="nav-link" href="/store">Store</a> </li> <li class="nav-item"> <a class="nav-link" href="/support/">Support</a> </li> <li class="nav-item"> <a class="nav-link" href="/blog/">Blog</a> </li> <li class="nav-item"> <a class="nav-link" href="/about/">About</a> </li> </ul> </div> </div> </nav></header> <div id="content" class="support"> <article> <header>Getting Help From Us</header> <dl id="gethelp"> <dt>Contact Us</dt> <dd><a href="/cdn-cgi/l/email-protection#e3909693938c9197a391868790948682978691cd808c8e">Email us</a> whenever you like. We usually respond within 24 hours.<br /> Not receiving a response? Check your email spam filter, or drop us a line on <a href="https://www.twitter.com/redsweater">Twitter</a> or <a href="https://facebook.com/redsweatersoftware">Facebook</a>.</dd> <dt>Support Articles</dt> <dd>We maintain a number of articles dedicated to documenting the functionality of our software, and workarounds to common problems. Visit the <a href="https://help.redsweater.com/">Red Sweater Help</a> pages to learn more.</dd> </dl> <header>Answers to Common Questions</header> <dl id="faq"> <dt>Where's my license?</dt> <dd><p>If you purchased directly from <a href="https://redsweater.com/store/">our store</a>, please <a href="/cdn-cgi/l/email-protection#0b787e7b7b64797f4b796e6f787c6e6a7f6e7925686466">send us an email</a>, including any names or emails you might have used when purchasing. We’ll find the license in our records and re-send it to you.</p> <p>If you purchased from Apple's Mac App Store, you can reinstall by finding our product in the "Purchased Items" list of the App Store application.</p></dd> </dl> <dt>Can I use the software on more than one Mac?</dt> <dd>As long as you’re the only person using the application, feel free to install it on all of your computers. If you’re sharing a computer with other people, each person must use their own license.</dd> <dt>Do you offer educational discounts?</dt> <dd>We do not offer special pricing for students. We hope our competitive prices make our products accessible to everybody who can benefit from them.</dd> <dt>What about bulk discounts?</dt> <dd>Please <a href="/cdn-cgi/l/email-protection#572422272738252317253233242032362332257934383a">get in touch</a> to learn more about our quantity discounts.</dd> </dl> </article> </div> <footer class="footer mt-auto"> <div class="container"> <div id="legal" class="row body"> <div class="col-md-12 text-center"> <p>Copyright © 2025 Red Sweater Software, LLC. All Rights Reserved.</p> </div> </div> </div></footer> <!-- Bootstrap Bundle with Popper --><!-- Piwik --><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="text/javascript" async> var _paq = _paq || []; _paq.push(["trackPageView"]); _paq.push(["enableLinkTracking"]); (function() { var u=(("https:" == document.location.protocol) ? "https" : "http") + "://" + document.location.host + "/stat/"; _paq.push(["setTrackerUrl", u+"piwik.php"]); _paq.push(["setSiteId", "1"]); var d=document, g=d.createElement("script"), s=d.getElementsByTagName("script")[0]; g.type="text/javascript"; g.defer=true; g.async=true; g.src=u+"123easy.js"; s.parentNode.insertBefore(g,s); })();</script><!-- End Piwik Code --> <script src="https://code.jquery.com/jquery-3.5.1.min.js" integrity="sha256-9/aliU8dGd2tb6OSsuzixeV4y/faTqgFtohetphbbj0=" crossorigin="anonymous"></script> <script src="https://cdn.jsdelivr.net/npm/bootstrap@4.5.3/dist/js/bootstrap.bundle.min.js" integrity="sha384-ho+j7jyWK8fNQe+A12Hb8AhRq26LrZ/JpcUGGOn+Y7RsweNrtN/tE3MoK7ZeZDyx" crossorigin="anonymous"></script> </body></html>