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<?xml version="1.0" encoding="UTF-8"?><feed xmlns="http://www.w3.org/2005/Atom" xmlns:media="http://search.yahoo.com/mrss/"><category term="TalesFromRetail" label="r/TalesFromRetail"/><updated>2024-04-18T04:52:45+00:00</updated><icon>https://www.redditstatic.com/icon.png/</icon><id>/r/TalesFromRetail/new/.rss</id><link rel="self" href="https://www.reddit.com/r/TalesFromRetail/new/.rss" type="application/atom+xml" /><link rel="alternate" href="https://www.reddit.com/r/TalesFromRetail/new/" type="text/html" /><logo>https://b.thumbs.redditmedia.com/ve_2op7ce44IO-H2Y4U4dvHSxQHNZ61fuuypwcRHcGE.png</logo><subtitle>A place to exchange stories about your daily experiences in brick & mortar retail.</subtitle><title>newest submissions : TalesFromRetail</title><entry><author><name>/u/AdrielBast</name><uri>https://www.reddit.com/user/AdrielBast</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>Working in retail y’all know you’re gonna get some dumb encounters, and I think this one takes first places out of my last three shifts. </p> <p>Regular came in, as soon as she’s at the counter she went “I don’t have an ID on me, I want Marlboro lights,”</p> <p>I can’t sell without an Id, I tell her as such. She’s a regular, she knows the rules,she tries to argue, and I repeat that I can’t sell and wave over the next customer. Lady grumbles, starts to stalk away before turning to the customer I was helping, “you got an ID on you?”</p> <p>He didn’t respond, didn’t hear her, asks for a few cans of chew and she stalks back to her car (which was given a nightmare parking job and was blocking access to multiple gas pumps) . As I’m ringing his stuff up, punching in his ID for the tobacco, she comes back over. The guy hasn’t even left yet, still pocketing his things when she repeats that she wants her smokes. I do what you do and ask if she found her ID, and I kid you not, she pointed at the guy I had just finished up with and said she was gonna use his ID. </p> <p>Never mind that the guy never even said he’d loan her his Id, there are a whole bunch of reasons why I can’t do that. I tell her no, point out that using someone else’s ID is illegal, and she tries to argue again, I tell her no again, and she stalked off cursing up a storm</p> <p>All the while the guy is just wide eyed asking what just happened and confused af over why she thought he was gonna give her his ID. </p> <p>Edit; before I get this asked over and over; it’s store policy. Doesn’t matter who you are or how often you come in, all alcohol, nicotine, or tobacco purchase requires a valid government issued ID. , </p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/AdrielBast"> /u/AdrielBast </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1c4basn/i_dont_have_an_id_so_im_going_to_use_his/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1c4basn/i_dont_have_an_id_so_im_going_to_use_his/">[comments]</a></span></content><id>t3_1c4basn</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1c4basn/i_dont_have_an_id_so_im_going_to_use_his/" /><updated>2024-04-15T02:34:11+00:00</updated><published>2024-04-15T02:34:11+00:00</published><title>“I don’t have an ID, so I’m going to use his”</title></entry><entry><author><name>/u/Digital_Utopia</name><uri>https://www.reddit.com/user/Digital_Utopia</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>(originally from 2018)</p> <p>At work, older guy comes in to pre-pay for gas. Tells me $60 on pump #2. Tells me he has a fuel rewards card (automatic, minimum 5 cents/gallon off) Tell him his total, and he complains that it should be less - because of the rewards card. </p> <p>Explain to this math genius that he is getting the discount - regardless of whether gas is $2/gal or $6/gal, he&#39;s paying for $60 worth of gas. </p> <p>The lightbulb in his head hits a momentary bright point, and we continue with this transaction. He takes out his debit card, and see him attempt to use the chip slot. Except our system isn&#39;t set up for it, so we have a card in said slot, with the words &quot;No Chip&quot; written on it in Sharpie. Still he&#39;s attempting to cram it in there. </p> <p>He&#39;s certainly not the first person to ignore that - which is why I tell customers to swipe. Every other time, this works. But this brain surgeon decides to double his efforts. By the fourth time of me saying &quot;swipe&quot; he finally looks up to me, and sees me pantomiming swiping the card. The light bulb flickers on one more time, and we can finally end the transaction. </p> <p>Oh, but we are not out of the woods yet, friends. Because this credit to humanity, still has to actually pump said gas. At this point, I&#39;m basically saying a silent prayer that he pumps all $60. If he doesn&#39;t, that means I&#39;m most likely going to have to deal with him, one more time. </p> <p>He didn&#39;t pump it all. </p> <p>Now, since he pre-paid with a card, the change will automatically be credited back to his account. Many people, understandably, do not know this - so when such a thing happens, I already have the final receipt printed out, so I can prove it to them. </p> <p>That wasn&#39;t why he came back. </p> <p>He came back to tell me that the &quot;pump stopped&quot; - an infrequent, but not unheard of complaint by people who don&#39;t quite understand how gas pumps work. What he meant, of course, was the lever disengaged. This is something that happens when the pump doesn&#39;t detect enough airflow - which <em>should</em> only happen if your tank is nearly full. Of course, this is supposed to prevent overflow/spillage. However, if the vehicle&#39;s filler neck has a blocked vent, or there&#39;s a similar issue with the pump handle, it will trigger this cutoff as well. But it&#39;s usually a mixture of the two reasons. </p> <p>It does not mean the pump stops - it just means that you usually have to reposition the nozzle to allow more airflow, so you can continue pumping. Of course, I wasn&#39;t about to explain this to the guy - as I doubt it would&#39;ve done any good. So I just handed him his final receipt, and shrugged.</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/Digital_Utopia"> /u/Digital_Utopia </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1c08foo/id_love_this_job_if_it_werent_for_the_customers/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1c08foo/id_love_this_job_if_it_werent_for_the_customers/">[comments]</a></span></content><id>t3_1c08foo</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1c08foo/id_love_this_job_if_it_werent_for_the_customers/" /><updated>2024-04-10T00:45:30+00:00</updated><published>2024-04-10T00:45:30+00:00</published><title>I'd love this job if it weren't for the customers</title></entry><entry><author><name>/u/Lord_Nikolai</name><uri>https://www.reddit.com/user/Lord_Nikolai</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>This happened a few years ago. At the time, my store offered One Hour photo processing, and I was the head photo tech in our lab. This did not make me a manager in any way, but I had just been in the position for years at this point.</p> <p>If no one has ever worked in a photo lab, you should know that we have to deal with US Federal Copyright Law. If someone tried to print a photo that they did not create themselves, or an image owned by someone else, we cannot legally print it without permission from the owners.</p> <p>The customer that came in had several images of Disney characters that she claimed to have bought off of Etsy. Regardless of where she bought them, Disney characters are a big &quot;No-Go&quot; on the copyright scale. We can&#39;t even print those novelty photos you get taken at the park, without a release.</p> <p>I tried to refuse her images, and she starts throwing a fit. I expected as much, most people have issues when I don&#39;t let them have &quot;Their photos&quot; without understanding the rules we have to follow.</p> <p>Normally just explaining it to them is enough to get them to calm down, but this customer was cussing and yelling at me and would not calm down, regardless of what I did. So, eventually she said the magic words of &quot;I want to talk to your manager!&quot;</p> <p>Fine by me.</p> <p>I call my boss, tell him what is going on and he comes to talk to the customer. He explains everything I just explained to the customer again, and apologizes to the customer, &quot;There is nothing we can do, sorry it is the law.&quot; </p> <p>The customer leaves and I don&#39;t think anything of it. Until she came back two days later.</p> <p>At first she was ok. She came up to the lab, patiently waited her turn, and tried to print the photos again. We had the same run around, and after calling the same manager again, the customer tried to apologize to me saying she just really wanted the photos, and she was sorry for calling me every bad word you can think of.</p> <p>Her: &quot;I apologize, can we put this behind us?&quot;</p> <p>Me: &quot;No. I do not accept your apology, there was no need for you to say any of what you just did.&quot;</p> <p>Her: (Looking very confused) &quot;You can&#39;t <em>not</em> accept an apology!&quot;</p> <p>Me: &quot;Yes I can. I hold you responsible for what you said, and your words hurt.&quot;</p> <p>My Manager: (Trying not to laugh) &quot;Ma&#39;am, I think you should go now.&quot; </p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/Lord_Nikolai"> /u/Lord_Nikolai </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1byp37r/customer_tries_to_apologize_for_being_a_karen_but/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1byp37r/customer_tries_to_apologize_for_being_a_karen_but/">[comments]</a></span></content><id>t3_1byp37r</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1byp37r/customer_tries_to_apologize_for_being_a_karen_but/" /><updated>2024-04-08T04:35:38+00:00</updated><published>2024-04-08T04:35:38+00:00</published><title>Customer tries to apologize for being a Karen but I refuse to accept it.</title></entry><entry><author><name>/u/Sorceress683</name><uri>https://www.reddit.com/user/Sorceress683</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>Back in the bad old days when I worked retail, cashier at an everything store, I was in charge of self checkout one day. It was early, nothing going on, few customers. Guy with a half full cart came into self checkout and scanned...one item. He paid for it and got cash back. Scanned another item, paid, and, you guessed it, cash back. After a few times, he moved registers. Same thing. Guy visited at least three before finishing. I didn&#39;t say anything about it to him because as far as I know, there hadn&#39;t been a rule against it, but was told not to allow that in the future. Three machines had to close all morning until the cash could be refilled. TLDR: customer found a loophole to get around ATM fees for large withdrawal and drained three machines.</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/Sorceress683"> /u/Sorceress683 </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1byei8x/played_self_checkout_for_an_atm/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1byei8x/played_self_checkout_for_an_atm/">[comments]</a></span></content><id>t3_1byei8x</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1byei8x/played_self_checkout_for_an_atm/" /><updated>2024-04-07T20:30:27+00:00</updated><published>2024-04-07T20:30:27+00:00</published><title>Played self checkout for an ATM</title></entry><entry><author><name>/u/wakeangel2001</name><uri>https://www.reddit.com/user/wakeangel2001</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>I used to work at a very famous toystore, and we always had an X-Box One demo set up in the video game section. Keep in mind, a demo is NOT a real console, it is a small computer with some sample software installed on it, covered in a plastic shell to LOOK like the console. The controllers likewise were also not real, they were directly wired into the demo unit with thick gauge spring wires (think that spirally wire that old phones used before they went wireless, but much thicker.) The controllers had nowhere to put a battery, had no wireless transmitters, and even IF you could dismantle the display enough to get their wires out of the unit properly they weren&#39;t compatible with any ports on an actual console. This did not stop people from stealing them by CUTTING through the wires within a few days of them being set up at most. Remember, cutting those wires means the controller will never work again, and wouldn&#39;t have been compatible with a real console anyway. You wouldn&#39;t even be able to sell them because anyone who works at a game store would instantly notice the stump of the wire sticking out the top of the controller, and the lack of a battery slot would be pretty obvious too.</p> <p>Basically, thieves would go through the effort of bringing wire cutters into a toy store and going through the effort of discreetly vandalizing a game demo for the reward of having a paperweight shaped like an X-Box One controller.</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/wakeangel2001"> /u/wakeangel2001 </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1by5u25/to_steal_something_worthless/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1by5u25/to_steal_something_worthless/">[comments]</a></span></content><id>t3_1by5u25</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1by5u25/to_steal_something_worthless/" /><updated>2024-04-07T14:30:29+00:00</updated><published>2024-04-07T14:30:29+00:00</published><title>To steal something worthless</title></entry><entry><author><name>/u/cyntheticturtle</name><uri>https://www.reddit.com/user/cyntheticturtle</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>This story is a few years old, as I no longer work in retail, but it was still one of my most satisfying stories.</p> <p>At the time of this story, I worked at a home improvement retail store. I was a cashier and on this particular day, I was scheduled to run the Self Checkout/Assisted Checkout, or SCO/ACO (it went by both names). </p> <p>Now, for this to make sense, I have to describe the SCO machines. We had 4 SCO machines. On the left side, the machines took cash and card. On the right side, they only took card. The &quot;card only&quot; machines said they were card only in 3 different places. The first places was on the light for the SCO register. The second places was on the counter where you set your things in BIG letters. The 3rd place is on the screen of the SCO machine before you start checking out. </p> <p>Despite the fact that there were so many things saying the machines were card only SCO machines, it was very common for people to attempt to pay cash. Usually, I was able to just suspend the transaction and take them to a machine that took cash, so they wouldn&#39;t have to restart the transaction and they would usually laugh at how they missed it being card only. </p> <p>However, if this was one of the instances where they laughed the mistake off, I wouldn&#39;t be posting here. </p> <p>I had a man at one of our &quot;card only&quot; SCO registers. I can&#39;t really remember what he looked like, but I believe he was in his 30s. I was probably 19 or 20 at the time. I noticed him with some cash, trying to find a place to put it in. He looks around and makes eye contact with me. I was already on my way over, so he started to ask me a question immediately. </p> <p>Cast: Man-the customer Me- well, me</p> <p>Man: &quot;Where do I put in the cash?&quot;</p> <p>Me: (smiling and chuckling, as this is a common occurrence) &quot;Oh, this is a &quot;card only&quot; machine. I can suspend the transaction and take you over to one that takes cash.&quot;</p> <p>Man: (annoyed, and with attitude) &#39;Well why doesn&#39;t it say card only then?&quot;</p> <p>I stopped smiling and just decided to be blunt, because his inability to pay attention was not my fault. And I said &quot;It does. It says it right here (points to counter), up there, (points to SCO light) and it says it on the screen before you start checking out.&quot;</p> <p>This man was silent the rest of the time. He didn&#39;t say another word. He didn&#39;t apologize, didn&#39;t thank me, nothing. He was just silent as I suspended his transaction and took him to the cash machine so he could finish up. </p> <p>I honestly don&#39;t care that he didn&#39;t apologize for his rudeness. It was satisfying to embarrass him into silence. I&#39;d like to think he learned to pay attention and not blame others for his mistakes, but that is probably wishful thinking. 🤷</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/cyntheticturtle"> /u/cyntheticturtle </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1by5s3p/why_doesnt_it_say_card_only_it_does_in_3/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1by5s3p/why_doesnt_it_say_card_only_it_does_in_3/">[comments]</a></span></content><id>t3_1by5s3p</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1by5s3p/why_doesnt_it_say_card_only_it_does_in_3/" /><updated>2024-04-07T14:28:10+00:00</updated><published>2024-04-07T14:28:10+00:00</published><title>"Why doesn't it say card only?" "It does, in 3 different places."</title></entry><entry><author><name>/u/RealThomasAquinas</name><uri>https://www.reddit.com/user/RealThomasAquinas</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>I work at an equipment rental and sales company (which I will soon be leaving). Semi-recently a customer came in offloading a stump grinder. He dropped the tailgate on his trailer and like usual I started helping him unchain and offload it. Well as I was starting the equipment up so I could offload it, this guy hops in his truck and starts taking off and hauls ass in doing so. I had to jump off of the trailer and then run across the yard to flag him down. I don’t know what he was thinking. Customer service is killing me. </p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/RealThomasAquinas"> /u/RealThomasAquinas </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bx4zv3/customer_drove_off_hauling_a_trailer_i_was_still/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bx4zv3/customer_drove_off_hauling_a_trailer_i_was_still/">[comments]</a></span></content><id>t3_1bx4zv3</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1bx4zv3/customer_drove_off_hauling_a_trailer_i_was_still/" /><updated>2024-04-06T06:44:27+00:00</updated><published>2024-04-06T06:44:27+00:00</published><title>Customer drove off hauling a trailer I was still on</title></entry><entry><author><name>/u/AutoModerator</name><uri>https://www.reddit.com/user/AutoModerator</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>Welcome to <a href="/r/TalesFromRetail">/r/TalesFromRetail</a>&#39;s Express Lane - your quick stop for short tales, pithy observations and general retail chat about how things are going with your store, your customers and yourselves.</p> <p>Please <a href="/r/TalesFromRetail/wiki/">follow the rules</a> regarding anonymity and derogatory speech. NO BUSINESS NAMES</p> <p><em>(All comments will be sorted by &quot;new&quot;)</em></p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/AutoModerator"> /u/AutoModerator </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bt1uok/monthly_tfr_express_lane_post_your_short_retail/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bt1uok/monthly_tfr_express_lane_post_your_short_retail/">[comments]</a></span></content><id>t3_1bt1uok</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1bt1uok/monthly_tfr_express_lane_post_your_short_retail/" /><updated>2024-04-01T12:01:04+00:00</updated><published>2024-04-01T12:01:04+00:00</published><title>Monthly TFR Express Lane - Post your short retail anecdotes and experiences here!</title></entry><entry><author><name>/u/ohcomeonow</name><uri>https://www.reddit.com/user/ohcomeonow</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>Let me preface by saying that I did not care a lot about this job/getting fired. Most customers were nice but we got our share of the insufferable type.</p> <p>Another post here reminded me of the time I had a difficult customer late in the evening. This guy was trying to get a refund on an item without a receipt. Possibly stolen, I suspect. When I refused to approve the transaction, he demanded to speak to the manager. While I was not technically the store manager, I was the MOD. So I just said “That’s me.” Well, now he asks for the corporate phone number. I told him I didn’t know it off the top of my head but he could google that. He got all hissy and said that he knew the district manager and wanted their number. I said “You want to complain about me and expect me to help you do so? Yeah right. Figure it out then.”</p> <p>He storms out of the store talking about how I won’t have a job tomorrow. Never a heard a word about the whole incident from my boss or the main office.</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/ohcomeonow"> /u/ohcomeonow </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1brjpw3/you_want_my_dms_phone_number_good_luck_with_that/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1brjpw3/you_want_my_dms_phone_number_good_luck_with_that/">[comments]</a></span></content><id>t3_1brjpw3</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1brjpw3/you_want_my_dms_phone_number_good_luck_with_that/" /><updated>2024-03-30T14:54:09+00:00</updated><published>2024-03-30T14:54:09+00:00</published><title>You want my DMs phone number? Good luck with that.</title></entry><entry><author><name>/u/-Kylackt-</name><uri>https://www.reddit.com/user/-Kylackt-</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>This happened just last night at work. So I’m Australian and work overnights for a service station/supermarket, a good job that pays well for a jaded world weary near 40 year old with no real direction in life lol. This young mother, early twenties at the oldest comes in just before midnight with her child (maybe 3 or 4 years old) to pick up some dog food and children’s Panadol (explains why the kid is awake so late and a little bit sooky and sad looking). They come up to the counter and she pays for her purchases and her son holds up his stuffed pikachu toy and says chu chu in the sad tone kids usually use when they aren’t feeling well. I look down at him and just go pika pika? And the kids face lights up and he starts talking about his favourite Pokémon (Pilachu Squirtle and three others I’ve never heard of) and asking me what my favourite Pokémon is (Charizard if you’re wondering, also haven’t really played since gen 3 hence my ignorance about his other favourites). And it just made my night seeing this poor kid who wasn’t feeling feeling well perk right up about Pokémon, even got a smile and a thank you from the mum for listening to him talk about Pokémon for a minute.</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/-Kylackt-"> /u/-Kylackt- </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1br929c/young_mum_and_her_young_child_come_in_at_nearly/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1br929c/young_mum_and_her_young_child_come_in_at_nearly/">[comments]</a></span></content><id>t3_1br929c</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1br929c/young_mum_and_her_young_child_come_in_at_nearly/" /><updated>2024-03-30T04:26:53+00:00</updated><published>2024-03-30T04:26:53+00:00</published><title>Young mum and her young child come in at nearly midnight</title></entry><entry><author><name>/u/StreetFriendship41</name><uri>https://www.reddit.com/user/StreetFriendship41</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>Some of mine!</p> <p>1) &quot;you&#39;ve ruined my Christmas&quot; because I refused an alcohol sale for no I.D. I just smiled and said &quot;that&#39;s fine&quot;.</p> <p>2)&quot;Shove it up your arse! <em>walks off</em> <em>turns around</em>...and it&#39;s a big enough arse!&quot; Like, do these people think I&#39;m unaware that I&#39;m fat? Or that their opinion matters to me?!</p> <p>3) &quot;look at your face, you look ridiculous&quot; Same man as before presumably referring to the fact I was wearing a bit of glitter on my eyes as it was nearly Christmas! Ah yes, I&#39;m definitely gonna take make up advice off some crusty middle aged man that 100% has skid marks in his undies!</p> <p>4)&quot;It&#39;s an abuse of power!&quot; for refusing an age restricted sale because no I.D. I enquired as to what sort of power the customers felt I had?!</p> <p>5) The traditional &quot;jobsworth&quot; for refusing an age restricted sale. I responded &quot;are you going to find me another job when i get fired and pay my fine?&quot; When repeating the story to a friend I said &quot;I got called a jobsworth today...... by a c**t&quot; which made them chuckle!</p> <p>I&#39;ve worked in retail for 15 years there&#39;s got to be more but those are the most recent ones that spring to mind!</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/StreetFriendship41"> /u/StreetFriendship41 </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bq4lmg/bestworst_insults_from_customers/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bq4lmg/bestworst_insults_from_customers/">[comments]</a></span></content><id>t3_1bq4lmg</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1bq4lmg/bestworst_insults_from_customers/" /><updated>2024-03-28T19:41:04+00:00</updated><published>2024-03-28T19:41:04+00:00</published><title>Best/worst insults from customers?!</title></entry><entry><author><name>/u/Greens_Sus</name><uri>https://www.reddit.com/user/Greens_Sus</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>Had a guy come in last minute last night at the convenience store I work closing shifts for. Usually it’s not an issue, they’re usually in and out fast. I was literally fetching the key to lock the doors when the guy in question came in, so I have to wait for him to finish before I can shut down. So again, I didn’t think much because usually last minute stragglers as quick. </p> <p>He wasn’t. </p> <p>Between him practically inspecting every single item we had on shelves, going “wait I need to get more things” three times after coming to the register, and then wanting to keep chatting after he’d paid and had his stuff bagged, despite me being non receptive, it was almost fifteen minutes past closing time. I’ve done everything I could to not give him reason to keep chatting, trying to be polite and nudge him out the door, to no avail.</p> <p>Then he went and asked “so what time do you close, anyway?” So I told him that we were supposed to have locked up fifteen minutes ago, hoping that he would get the message and head out. </p> <p>Dude laughed, then kept trying to talk, like “oh you guys close early! When I worked retail we stayed open until midnight” and then tried to go on a tangent about how things were when he was a retail worker blah blah blah. I ended up having to be blunt, straight up telling him that if he’s done shopping I’ll need him to leave so we can close. He, of course, got sour after that because of course it’s terrible customer service. It’s small and mostly inconvenient, but holy crap does it infuriate me when people <em>know</em> it’s past or close closing time and want to hang out despite it. </p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/Greens_Sus"> /u/Greens_Sus </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bmyydp/when_do_we_close_were_supposed_to_be_closed_right/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bmyydp/when_do_we_close_were_supposed_to_be_closed_right/">[comments]</a></span></content><id>t3_1bmyydp</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1bmyydp/when_do_we_close_were_supposed_to_be_closed_right/" /><updated>2024-03-24T23:30:48+00:00</updated><published>2024-03-24T23:30:48+00:00</published><title>When do we close? We’re supposed to be closed right now.</title></entry><entry><author><name>/u/ChocolateGreedy7283</name><uri>https://www.reddit.com/user/ChocolateGreedy7283</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>For reference, this is a story that happened to my coworker. </p> <p>Basically around that time, it was Chinese New Year, and when a large majority of the population is Chinese, not to mention a public holiday, there would be a ton of people. </p> <p>However, for some reason, someone from management had decided that it was a ‘wise decision’ to have 2 staff members (there were 3 including my coworker; it isn’t a particularly big store and we use self-checkout counters) to have their 1 hour break at the same time, leaving her completely alone. </p> <p>This one customer seemed to be in a hurry and asked my coworker to help her, but she was completely swamped with the crowd, and told him that she was unable to. This got the customer so angry for some reason and he wanted to complain to the company about her. </p> <p>This went on for the next 5 days, and he would come everyday just to complain about her, which is just completely unjustified and annoying. </p> <p>(She didn’t get in trouble because we know how busy it gets during public holidays; it also became an unspoken rule to never leave 1 staff member in the store) </p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/ChocolateGreedy7283"> /u/ChocolateGreedy7283 </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bmo0vu/i_want_to_complain_for_the_next_5_days/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bmo0vu/i_want_to_complain_for_the_next_5_days/">[comments]</a></span></content><id>t3_1bmo0vu</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1bmo0vu/i_want_to_complain_for_the_next_5_days/" /><updated>2024-03-24T15:55:09+00:00</updated><published>2024-03-24T15:55:09+00:00</published><title>“I want to complain!” For the next 5 days</title></entry><entry><author><name>/u/herequeerandgreat</name><uri>https://www.reddit.com/user/herequeerandgreat</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>a few weeks ago, i was walking through the store that i work at when i came across an elderly woman on an electric cart and an elderly man with a walker. they asked if i could help them cut some wood. i a not qualified to do so so i told them as much. they looked rather annoyed by this fact, which i was expecting since customers can often be annoyed that i am not qualified to help them in certain things. however, nothing could have prepared me for what the woman told me next.</p> <p>apparently, they had been waiting for 20 MINUTES for someone to help them. apparently, they had spoken to an employee and asked for help and the employee called someone. i was shocked. but, i radioed for help and went on my way.</p> <p>9 minutes passed and i reentered the store and saw the couple coming to the front. being the decent human being that i am, i asked if they had been helped. the woman sharply replied no and told me that she wanted to speak to a manager. now, i was thoroughly pissed off. no one had come to help this disabled elderly couple. </p> <p>as i walked with them to the manager and was apologizing profusely for how they had been treated, the wife enlightened me about some other things. namely, that the employee who had radioed for help was aloof and dismissive the whole time. this further boiled my blood because this is not how the people at my store treat our customers, especially a disabled elderly couple who needed to get home before dark due to difficulties driving in the dark(did i mention that this was happening after 5:00 before daylight savings). </p> <p>in her infinite kindness, the woman told me that she would tell my manager that i was not at fault here. she told me &quot;i am so angry right now but i don&#39;t want you getting in trouble for something you didn&#39;t do&quot;. </p> <p>once we arrived at the manager, the woman was very frank and angry. she unloaded about the horrible customer service and even said &quot;the boy who brought us to you is the only person who even tried to help us and he isn&#39;t even qualified to&quot;. the manager radioed one of the other managers to help the couple cut some wood.</p> <p>it was a few weeks ago and my blood still boils over the treatment of this couple. all they wanted was some wood cut and they were treated appallingly. and even though they were made, they still went out of their way to make sure that i wasn&#39;t thrown under the bus. their willingness to do anything other then give us a horrible review will make them candidates for sainthood. and i really hope that the managers found out who that disrespectful employee was because i think a firing is in order.</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/herequeerandgreat"> /u/herequeerandgreat </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bmk8g6/disabled_elderly_couple_waited_20_minutes_to_be/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bmk8g6/disabled_elderly_couple_waited_20_minutes_to_be/">[comments]</a></span></content><id>t3_1bmk8g6</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1bmk8g6/disabled_elderly_couple_waited_20_minutes_to_be/" /><updated>2024-03-24T13:02:31+00:00</updated><published>2024-03-24T13:02:31+00:00</published><title>disabled elderly couple waited 20 MINUTES to be helped!</title></entry><entry><author><name>/u/Worldly-Leg-74</name><uri>https://www.reddit.com/user/Worldly-Leg-74</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>I work at a big home improvement store on the US Gulf coast. A few weeks ago we had a big winter storm come in, so I was putting out several boxes of pipe insulation, pipe wrap and faucet covers out on the main aisles (we always get tons of people looking to buy these whenever the weather drops below freezing). We put giant endcaps out, right in front of the checkout lanes. We had so many boxes taking up practically the whole front of the store.</p> <p>But I still had so many customers walk right in, come right up to me, and ask &quot;Where is the piping insulation... do you guys have faucet covers?? &quot; etc.. I&#39;m literally standing like 5 feet away from, with a box cutter, opening all these boxes for display. I was wondering if maybe it&#39;s because our faucet covers are colored <a href="https://www.amazon.com/VIHOSE-Outdoor-Plastic-Protection-Proof%EF%BC%88Blue%EF%BC%89/dp/B0CMCV7LHV?crid=24F5KN4TCZVV1&amp;dib=eyJ2IjoiMSJ9.W66Z5h9vOnGOvqVpAHoVQo02hbwKGCUma7-Q5JBzeDIdpLYrZH4iqQH0CHJU7TiR2g-0tBtidFzYpqqlbO4Vx3aeRUHDxCLTfzPNONoaUWSlvjMILTDBCUTKUToUxdnkjQ4RGgqrJsYcua2TAUSSohRqgZ8VpT9oDme-hI7nBWfWK6-XLClR8h4VYDHDJhTHDxkxKCrj9zDVMtgpxP7kB2M3tlxq_2KCBXv1hEWFZg2-IMR1-PCG_b2uGkDHhuztYlAx8Tv2PYlhG4h_thPrq6NdnGJKHdttLApGryhqp6s.4INSslJT0BvqdFBtDUCYbZkoq8wMdp03LRym2KLrtgQ&amp;dib_tag=se&amp;keywords=faucet+covers+blue+VIHOSE&amp;qid=1711209706&amp;sprefix=faucet+covers+blue+vihose%2Caps%2C128&amp;sr=8-2&amp;linkCode=ll1&amp;tag=amazonbahasa-20&amp;linkId=3385595553e94674c3c63848a4069711&amp;language=en_US&amp;ref_=as_li_ss_tl">weird</a> (so maybe people didn&#39;t recognize them), but we also had big signs on the boxes, and the pipe insulation and everything else looked normal and was in plain sight. And people kept asking over and over. It took all my self-control to not say something snarky. Eventually, after like 20 people doing this - completely blind to their surroundings - I really start to worry about the future of civilization. Crazy.</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/Worldly-Leg-74"> /u/Worldly-Leg-74 </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1blur70/people_are_unbelievably_oblivious_to_their/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1blur70/people_are_unbelievably_oblivious_to_their/">[comments]</a></span></content><id>t3_1blur70</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1blur70/people_are_unbelievably_oblivious_to_their/" /><updated>2024-03-23T15:24:12+00:00</updated><published>2024-03-23T15:24:12+00:00</published><title>People are unbelievably oblivious to their surroundings</title></entry><entry><author><name>/u/JammyThing</name><uri>https://www.reddit.com/user/JammyThing</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>This happened a little while ago, but still makes me laugh a little. </p> <p>I was on the till for one of my shifts, the end till closet to the exit. Just before the exit was one of those toy dispensers, the sort where you put a coin in, turn it, and you get a cheap piece of poorly coloured plastic, that half resembles a character from some kids show. </p> <p>I&#39;ve seen a lot of kids pester their parents or guardians for a £1 coin for the thing. Some give in, others don&#39;t. </p> <p>This story is about a one who didn&#39;t.</p> <p>I was serving an older guy (perhaps late 50s, early 60s) who was out shopping with his young grandson (Around 4). He was nice enough, polite and friendly...as to was the grandson when asking for a £1 coin for the toy machine. To the kid&#39;s credit he, at first, starting asking very nicely &quot;Grandad, could I please £1 for a toy?&quot; </p> <p>The way the kid said it showed good manners. The grandad then told him no, in an equally well mannered and nice tone. It was kind of refreshing to see all round to be honest.</p> <p>Unfortunately though, that&#39;s not where it ended. The child kept asking for a £1 coin from his grandad, the request getting less mannered each time, but not quite reaching the &quot;tantrum zone&quot; yet. </p> <p>Grandad stuck firm on his response. He didn&#39;t loose his cool or his manners, merely got slightly more firm in his response. The kid didn&#39;t like this and did something neither of us were expecting. He gave his grandad a death stare while his back was turned, and then ran straight out the store, full speed. It would be bad enough for the kid to run away, but the fact that the store I worked at, at the time, was on very busy road. The kid could be out the door and into traffic in a matter of seconds. </p> <p>The grandad didn&#39;t notice as he had his back turned to the kid at his point, but I quickly pointed out the fleeing child to him as he left the building. Panicked, the grandad tried to hand me his wallet, saying &quot;...shit! Right! erm...I&#39;ll..I&#39;ll be back I&#39;ll pay for the shopping...take this...and...&quot;</p> <p>I tell him to just go get the child, I honestly don&#39;t care about the shopping. Quick as he can manage, he runs out of the building. I&#39;m standing at the side of my till at this point, so that I can see out the exit, I can see the grandad looking around the busy carpark, but I can&#39;t see the kid and it&#39;s clear he can&#39;t either. </p> <p>It was at this point I was seriously excepting someone in the queue to start whining about having to wait and demanding to be served, but unbelievably, no-one did. Everyone seemed to just be focused on what was happening. </p> <p>After a tense 20 seconds or so, I heard a little voice besides me. &quot;...where&#39;s Grandad...?&quot; </p> <p>I looked down to see the kid had...somehow, made his way back into the store. I quickly grab the hood on the child&#39;s coat and tell him &quot;Don&#39;t move!&quot;. With one hand holding the kid&#39;s hood, I start waving in large gestures to the grandad outside. He quickly notices me and re-enters the store, red in the face and almost breathless. He sees his grandson, who I still haven&#39;t let go of at this point. </p> <p>The grandad walks up to the kid, a mixture of exhaustion, anger and relief, all playing across his face at once. He stands there...catching his breath...as he stares his grandson dead in the eyes. </p> <p>I let go of the hood at this point, as the kid stares back at his grandad. Neither speak for a full 10 seconds. The kid is the first to break the silence.</p> <p>&quot;.....can I have a £1 grandad?&quot;</p> <p>&#x200B;</p> <p>&#x200B;</p> <p>The level of restraint that man showed in that moment was godly. </p> <p>&#x200B;</p> <p>&#x200B;</p> <p>He just payed for his shopping, got his grandson by the arm, and took him out the store. As they passed the toy machine, the child quickly realised he wasn&#39;t getting a toy and went full tantrum. </p> <p>I didn&#39;t hear his crying long, as the grandad didn&#39;t even slow his pace one bit as he dragged that kid out the store. </p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/JammyThing"> /u/JammyThing </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1blf2ko/the_1_toy_incident/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1blf2ko/the_1_toy_incident/">[comments]</a></span></content><id>t3_1blf2ko</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1blf2ko/the_1_toy_incident/" /><updated>2024-03-23T00:36:54+00:00</updated><published>2024-03-23T00:36:54+00:00</published><title>The £1 toy incident.</title></entry><entry><author><name>/u/loCAtek</name><uri>https://www.reddit.com/user/loCAtek</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>This is a new one for me!</p> <p>Yesterday, I was covering a shift for a young co-worker who henceforth, shall be known as &#39;Andy&#39;. He&#39;s been with us for about a year and has been doing pretty well for the most part. </p> <p>Andy&#39;s friendly and can handle the hectic pace a busy gas station can get into during commute times or big Lotto days. Like yesterday.</p> <p>So, he&#39;s out with an infection and I&#39;m covering his high-traffic day; when a young lady steps in confidently and asks for cigarettes. Well, I&#39;m never too busy not to ID, but she tells me that she hasn&#39;t got one.<br/> Not the usual, &#39;It&#39;s at home.&#39; or; &#39;I forgot it.&#39; No, she just doesn&#39;t have it.<br/> I guess she thought her nice make-up made her <em>look</em> old enough, but I still had to scan her ID ...which she didn&#39;t have.</p> <p>Next, she tries to tell me that she lives close by in some apartments and she lived within walking distance of the gas station. Okay, that is common of many of our customers; our little food mart is quite convenient to them ...but that still wasn&#39;t a good excuse to not have an ID.<br/> Luckily, she wasn&#39;t a Karen about it and calmly left without her smokes. </p> <p>Approximately twenty minutes later, my phone rings. Now, I&#39;m too busy to answer it, but checking it a few minutes later shows it was Andy. In-between customers, we text the next, since I really shouldn&#39;t be on my phone during shift. </p> <p>Andy asks if I had had a pretty, young lady come in to buy cigarettes? Thinking Andy was going to tell me to watch out for her, because maybe she&#39;d tried her feminine wiles on him too; I reply, &#39;Yes, but she had no ID so, I didn&#39;t sell them to her.&#39; </p> <p>Imagine my shock - shock I tell you! when Andy admits that her mystique HAD worked on him. &#39;She&#39;s my friend.&#39; He texts, &#39;It&#39;s OK.&#39;<br/> Apparently, she had called Andy for backdoor help in getting her nicotine fix without a valid ID.</p> <p>This was such a shock because Andy had earned multiple, green, passing cards from surprise inspections, hanging up on the bulletin board ...and now this revelation! How long had this been going on!?</p> <p>My last text to Andy was; &#39;Tell her to bring her ID.&#39;</p> <p>In my retail experience, this is the first time in witnessing an inside job. </p> <p>Oh Andy, I&#39;m so disappointed in you; she was just another pretty face taking advantage of you! It&#39;s not worth it - grow up, before she gets you fired.</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/loCAtek"> /u/loCAtek </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bk8723/peril_of_a_pretty_face/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1bk8723/peril_of_a_pretty_face/">[comments]</a></span></content><id>t3_1bk8723</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1bk8723/peril_of_a_pretty_face/" /><updated>2024-03-21T14:44:46+00:00</updated><published>2024-03-21T14:44:46+00:00</published><title>Peril of a pretty face!</title></entry><entry><author><name>/u/ItchySurround6605</name><uri>https://www.reddit.com/user/ItchySurround6605</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>Soooo I decided to start a page about all the crazy things I go through working in retail as a manager. </p> <p>This one was over a year ago , I randomly got a call from an employee saying they were being robbed. Indeed somebody was robbing the pharmacy, but instead of hiding, or calling the police, one of my employees, stood in the middle of the sales floor freaking out and decided to call me INSTEAD OF THE POLICE. One of my employees went up to the roof, and one of my employees ran back-and-forth, trying to tackle the guy. I had customers in the store just wanting their pictures didn’t even care what was going on. I got to the store as the police did to try and help the employees and deal with the aftermath. Find out a year later that one of the employees that was there for the robbery knew the guy that robbed the pharmacy and also was stealing money from the store. Which ENDED up being OVER 20,000 (which that is a completely different story time)</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/ItchySurround6605"> /u/ItchySurround6605 </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1beamy3/crazy_retail_chronicles/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1beamy3/crazy_retail_chronicles/">[comments]</a></span></content><id>t3_1beamy3</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1beamy3/crazy_retail_chronicles/" /><updated>2024-03-14T02:42:22+00:00</updated><published>2024-03-14T02:42:22+00:00</published><title>Crazy retail Chronicles</title></entry><entry><author><name>/u/hamcon1</name><uri>https://www.reddit.com/user/hamcon1</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>At my retail job, we also sell minutes for phones, but they come in two verities, the carded versions, which are used for long distance, and the ones we print out that are connected to the actual companies (Bell, Sasktel, Rogers, Koodo, etc) but once they are printed I can not refund it and they must contact the company that made it, my store does not have the power to deactivate them. </p> <p>Here comes in a customer wanting 30 dollars in Sasktel minutes, and he has a 10 dollar phone card, he couldn&#39;t make it work so wanted me to take the 10 dollars from the card and put it towards the SaskTel minutes. </p> <p>Me: Sorry I can not do that </p> <p>Customer: Why not? It is on the card </p> <p>Me: Because the card has no monetary value, it is attached to that card </p> <p>Customer: But it doesn&#39;t work, so I want you to transfer the money from the card to the minutes </p> <p>Me: Sorry but that is impossible, and I can not refund it. </p> <p>Customer: But I can not make it work </p> <p>At that point I helped him out and told him what to do, he called the number he needed to, but then looked at me. </p> <p>Customer: See I can&#39;t put it in, it says I have no minutes </p> <p>That was when I realized that he was trying to use a card for long-distance calls to make a call.... when he had no minutes left, he was using it as a substitute for his actual minutes. I explained it to him what the problem was and finished the transaction, told him to put in the codes for Sasktel and he can use the phone card to call the other number, he took it all back, but during the transaction he still told me to take the 10 dollars from the card and put it towards what he owed. </p> <p>I do not think what I said went through too him. </p> <p>&#x200B;</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/hamcon1"> /u/hamcon1 </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1b7rvl3/no_i_can_not_use_the_money_from_a_phone_card_to/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1b7rvl3/no_i_can_not_use_the_money_from_a_phone_card_to/">[comments]</a></span></content><id>t3_1b7rvl3</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1b7rvl3/no_i_can_not_use_the_money_from_a_phone_card_to/" /><updated>2024-03-06T05:32:11+00:00</updated><published>2024-03-06T05:32:11+00:00</published><title>"No, I can not use the money from a phone card to pay for your minutes."</title></entry><entry><author><name>/u/AutoModerator</name><uri>https://www.reddit.com/user/AutoModerator</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>Welcome to <a href="/r/TalesFromRetail">/r/TalesFromRetail</a>&#39;s Express Lane - your quick stop for short tales, pithy observations and general retail chat about how things are going with your store, your customers and yourselves.</p> <p>Please <a href="/r/TalesFromRetail/wiki/">follow the rules</a> regarding anonymity and derogatory speech. NO BUSINESS NAMES</p> <p><em>(All comments will be sorted by &quot;new&quot;)</em></p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/AutoModerator"> /u/AutoModerator </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1b3tpwr/monthly_tfr_express_lane_post_your_short_retail/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1b3tpwr/monthly_tfr_express_lane_post_your_short_retail/">[comments]</a></span></content><id>t3_1b3tpwr</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1b3tpwr/monthly_tfr_express_lane_post_your_short_retail/" /><updated>2024-03-01T13:01:17+00:00</updated><published>2024-03-01T13:01:17+00:00</published><title>Monthly TFR Express Lane - Post your short retail anecdotes and experiences here!</title></entry><entry><author><name>/u/Nilla_Wafers1046</name><uri>https://www.reddit.com/user/Nilla_Wafers1046</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>I worked in a retail hardware store, my department was flooring, but I was also responsible for window treatments (blinds, curtains, shutters. etc.)</p> <p>The first thing you need to know about windows, there is no &quot;average&quot; size. Sure, builders aim to make most windows a certain size, but after cuts, drywall, and paint you could end up having a window that is not perfectly rectangular, and this makes a huge difference when getting window treatments like blinds that are installed INTO your window frame.</p> <p>The issue here is, no one measures their windows before coming to buy blinds. Many angry customers would leave in a huff because they didn&#39;t know they needed to &quot;do my job for me.&quot; And one customer in particular is stamped into my memory for their excuse to not have to measure their window sizes.</p> <p>An older man, came up to me, inquiring about blinds for his windows. I went into my whole explanation on measuring your windows. He insisted he knew how wide his windows were. When I asked for the measurement, he answered, &quot;It&#39;s a full-cat&#39;s-length window.&quot; I, believing to not have heard correctly, asked the customer to repeat himself and after doing so a few times, he finally explained, &quot;My cat can lay down perfectly in the window from head to tail, so the window is a full cat&#39;s length window!&quot; The look on my face must have said everything that I could not physically communicate without getting fired because this old man ended up just turning around and walking right out of the store.</p> <p>I still wonder if this man ever measured his windows, or if he just attempted to measure his cat from head to tail and buy his blinds from that information. So, no, a cat cannot be used as a measuring tool. Please buy a measuring tape if you live in a home.</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/Nilla_Wafers1046"> /u/Nilla_Wafers1046 </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1b34r2v/measure_with_your_heartor_your_cat/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1b34r2v/measure_with_your_heartor_your_cat/">[comments]</a></span></content><id>t3_1b34r2v</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1b34r2v/measure_with_your_heartor_your_cat/" /><updated>2024-02-29T16:40:39+00:00</updated><published>2024-02-29T16:40:39+00:00</published><title>Measure with your heart...or your cat.</title></entry><entry><author><name>/u/momito-chan</name><uri>https://www.reddit.com/user/momito-chan</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>First, English isn&#39;t my first language, so sorry in advance if I butcher any words or sentences.</p> <p>The following story happened to a friend of mine - let&#39;s call her Sarah for the sake of the story. She told me this story about three years ago so memory is a bit fuzzy on the details.</p> <p>Background: Sarah works as a customer service rep in a store that sells hearing aids among other things. Sarah&#39;s job includes doing hearing tests and light maintenance and adjustments for hearing aids. To repair broken hearing aids they have to be sent to the manufacturer or a repair shop thereof.</p> <p>The story: One day an older gentleman comes to the store. He puts the small box containing his hearing aid on the counter and says:</p> <p>&quot;My hearing aid is broken. Could you please repair it?&quot;</p> <p>Sarah opens the box and unpacks the hearing aid. Now this man&#39;s hearing aid is basically a custom fitted earplug thingy (don&#39;t know the English term for it). It is the most expensive type of hearing aid in my country. The piece In question had a part broken off.</p> <p>Sarah: &quot;What happened to this hearing aid?&quot;</p> <p>Gentleman: &quot;It fell on the floor when I was about to put it in and I accidentally stepped on it while looking for it.&quot;</p> <p>Sarah checked the piece and deduced, that it needed to be rebuilt.</p> <p>At this point I need to mention that the gentleman was a regular at this shop and had private health insurance. If you can afford private health insurance in my country then you have no problem forking over a couple thousand euros for important stuff. </p> <p>Sarah: &quot;Unfortunately your hearing aid has to be completely rebuilt.&quot; </p> <p>Gentleman: &quot;I see. Please do. Will my warranty cover that?&quot;</p> <p>Sarah: &quot;I&#39;m sorry, but the warranty you had expired already. How do you wish to pay?&quot; (Sarah did tell him the amount, but I don&#39;t remember it other than the fact that it was in the lower four digits area)</p> <p>Gentleman: <em>screams</em> &quot;What?! I&#39;m not paying this. You&#39;re trying to screw me over! This is ridiculous! I&#39;m going to sue you!&quot; bla bla bla etc.</p> <p>No actual insults towards Sarah, just a full on adult tantrum sprinkled with threats of a lawsuit.</p> <p>While Sarah is a petite, shy, bespectacled redhead, she doesn&#39;t take anyone&#39;s flack.</p> <p>So she just carefully packs up the hearing aid, closes the box and with her best customer service smile tells the gentleman: &quot;Then I am afraid, I can&#39;t help you. Have a nice day.&quot;</p> <p>He is speechless for a moment, then grabs the box off the counter and stomps out of the store mumbling something under his breath.</p> <p>TL;DR: Man refuses to pay, is refused service</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/momito-chan"> /u/momito-chan </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1b0r95z/whining_about_prices_and_being_rude_wont_get_you/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1b0r95z/whining_about_prices_and_being_rude_wont_get_you/">[comments]</a></span></content><id>t3_1b0r95z</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1b0r95z/whining_about_prices_and_being_rude_wont_get_you/" /><updated>2024-02-26T20:07:41+00:00</updated><published>2024-02-26T20:07:41+00:00</published><title>Whining about prices and being rude won't get you anywhere</title></entry><entry><author><name>/u/kitcat6662022</name><uri>https://www.reddit.com/user/kitcat6662022</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>So I (20) have worked at a retail chain in a small village for a few years, I have had my fair share of terrible customers but I have one time about a year ago where I managed to come out on top as it were. For some context I have non epileptic seizures depending on how bad they are I will sometimes keep working after a seizure if I feel well enough, one day I had just had a seizure and was still feeling a bit shaky but well enough to work so I went up to the cash register and served this lady, when I had scanned all her items she spoke up in a rude tone and said(I am paraphrasing as this event was a while ago) &quot;you know you really should really offer people a bag before scanning it would be much quicker that way&quot; I politely apologised and said &quot; I&#39;m very sorry I&#39;m just having one of those days&quot; and she rudly snapped back &quot;well I&#39;ve had a really bad day so that&#39;s no excuse&quot; I was taken aback but decided to be petty I changed my tone to sound very apologetic &quot; you&#39;re so right I&#39;m so sorry I just had a seizure so I&#39;m a bit wobbly but your so right I will definatly do better next time&quot; she looked shocked and said &quot;I didn&#39;t realise I&#39;m so sorry&quot; but I doubled down and said &quot;oh no you were right I should have done better I am so sorry&quot; she quietly paid and left muttering a sorry as she left.</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/kitcat6662022"> /u/kitcat6662022 </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1b0oezf/woman_tries_to_compare_bad_days_and_regrets_it/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1b0oezf/woman_tries_to_compare_bad_days_and_regrets_it/">[comments]</a></span></content><id>t3_1b0oezf</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1b0oezf/woman_tries_to_compare_bad_days_and_regrets_it/" /><updated>2024-02-26T18:15:24+00:00</updated><published>2024-02-26T18:15:24+00:00</published><title>Woman tries to compare bad days and regrets it</title></entry><entry><author><name>/u/Rbxyy</name><uri>https://www.reddit.com/user/Rbxyy</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>I work a couple of nights a week at a liquor store to make a little extra cash on top of my main job. Our policy is that everybody in your party and in your car has to show an ID, and we ID anybody who looks under 35. We turn people away pretty regularly due to their friends not having IDs.</p> <p>Tonight two girls came in. I said hello to them and they ignored me, and then they brought up a bottle of tequila. They looked young so I asked for both of their IDs. One of them gave me her ID and she was all set, but the other said she left it at home. They both immediately told me she was 23, but I told her I still had to see her ID. Her friend asked if she could go outside and then she could buy it, but unfortunately I couldn&#39;t since she had already come in. They left after that.</p> <p>About 15 minutes later the girl who showed me her ID came back with another guy. They brought up the same bottle and I told her that I couldn&#39;t sell to them because of her friend from before. They argued and said that they dropped her off at home so she&#39;s no longer part of their party (which made no sense because if they brought her home then she could&#39;ve just brought her ID back, assuming she&#39;s 23 like she claimed). I told them I couldn&#39;t and they kept arguing. I stood my ground and they asked for a manager, who told them the exact same thing. They finally left.</p> <p>Just bring your ID or leave your underage friends at home. I&#39;m not going to risk my job because you didn&#39;t bring your ID. And no, a photo of your ID does not count.</p> <p>Edit: To answer a common question in the comments: If a young child comes in with their parents then it&#39;s fine as long as they don&#39;t touch anything. If they&#39;re old enough to be left at home by themselves then per store policy they&#39;ll have to show an ID if they come into the store</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/Rbxyy"> /u/Rbxyy </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1azfeat/no_im_not_going_to_break_the_law_and_lose_my_job/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1azfeat/no_im_not_going_to_break_the_law_and_lose_my_job/">[comments]</a></span></content><id>t3_1azfeat</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1azfeat/no_im_not_going_to_break_the_law_and_lose_my_job/" /><updated>2024-02-25T04:48:45+00:00</updated><published>2024-02-25T04:48:45+00:00</published><title>No, I'm not going to break the law and lose my job so you can buy a bottle of tequila</title></entry><entry><author><name>/u/BiroaceQuill</name><uri>https://www.reddit.com/user/BiroaceQuill</uri></author><category term="TalesFromRetail" label="r/TalesFromRetail"/><content type="html"><!-- SC_OFF --><div class="md"><p>Pretty much all my stories of frustration are ones you&#39;ve probably heard before, so I figured I&#39;d post about a positive experience I had. Sorry in advance for formatting, I&#39;m on mobile.</p> <p>I work at a mid-range department store. It&#39;s not so fancy people are escorted around when they walk in, but it&#39;s nice enough we&#39;re encouraged to chat with customers on the floor and make their experience personal. &quot;Can I grab a cart for you?&quot; &quot;Let me know if you need another size.&quot; &quot;Are you shopping for a specific occasion?&quot; That sort of thing. I&#39;m a social butterfly, so I adore this aspect of my job.</p> <p>A few days ago, an elderly woman comes in, we&#39;ll call her Barbara (not her real name). I welcome her to the store and she immediately starts up a conversation, asking me about my day, the weather, just small talk. We weren&#39;t very busy and there was another cashier in my section for support, so I stepped out from behind my register to walk with her and let her chat. Myself and other staff do this often, when we can; we get a lot of elderly customers who just need somebody to talk to. Our managers don&#39;t mind as it often creates repeat customers of these people, and coworkers don&#39;t mind because we usually have enough people on the floor to manage.</p> <p>As Barbara and I chat, we started to pass a section of clothing that catches her eye. The brand is exclusive to my store, so instead of calling it by its real name I&#39;ll call it Cutesy. They make cute, comfortable everyday clothes. Their staple is bright colors and thinner fabrics, and we had just gotten the first batch of their spring selection in. Barbara stopped to look at one of the shirts, and our conversation went something like this:</p> <p>Barbara: I really like the pattern on this shirt. I used to wear colors like this when I was younger.</p> <p>Me: Oh? What changed?</p> <p>Barbara, chuckling: Well, you&#39;re a very pretty young girl, so maybe it will be different for you, but as I started to get older these sorts of clothes just didn&#39;t look good on me anymore.</p> <p>Me: Don&#39;t say that, Barbara! A shirt like this would look great on you. You&#39;re still very beautiful.</p> <p>Barbara, now laughing: Thank you, sweet girl, but it&#39;s alright. I&#39;ll just stick to what I normally wear. Patterns like this are made for young people like you.</p> <p>This is a personal source of heartbreak for me, but I always hate it when older people believe their age is ugly. It&#39;s a side of unrealistic beauty standards that doesn&#39;t get talked about often, at least where I&#39;m at. Older women buy wrinkle corrector, dye the white and silver out of their hair, and do everything they can to stave off evidence of their age until they give up and start to say to themselves, &quot;I&#39;m just old and ugly now.&quot; Myself and most of my coworkers don&#39;t see things that way at all. Many of our customers have aged gracefully, and Barbara had aged downright beautifully. So, I pressed the issue just a little bit.</p> <p>Me: Are you sure you don&#39;t want to just try it on? You might be surprised. If you don&#39;t like it, we can put it back for you and find something else.</p> <p>Barbara: Well... Where is the fitting room?</p> <p>Me: It&#39;s in the corner, right there.</p> <p>Barbara: Since we&#39;re already here, I guess I might as well. I really don&#39;t know about these sleeves, though. They&#39;ll show my big, flabby arms!</p> <p>Me: That&#39;s not an issue at all! But if you really aren&#39;t comfortable with the short sleeves, Cutesy makes a few other shirts and dresses with that pattern that have longer sleeves.</p> <p>Barbara: Oh, they&#39;ve made a dress?</p> <p>Me: Mm-hm! It&#39;s hanging on the wall, there. It&#39;s shorter, falls a little past the knees, but it has three-quarter sleeves that will cover your forearms if you prefer them covered.</p> <p>Barbara: ...tell you what. If you can find a large in that dress, I&#39;ll try it on, just to see. </p> <p>I went over to the wall and happily retrieved a large for Barbara, who took it to the dressing room to try it on. As she did, one of my managers was passing by and stopped to check in on me. While we were chatting about the day (slow) and store metrics (struggling but not terrible), Barbara stepped out of the fitting room in the Cutesy dress to ask what I thought.</p> <p>Myself and my manager immediately started to gush over how nice she looked. And she really did look nice! The dress fit her figure perfectly, the colors brought out the warmth in her skin, and most importantly? She looked really, really happy in it. She didn&#39;t just like the dress- she liked herself in the dress. The most important part of an outfit is that it makes the person wearing it feel confident, and Barbara clearly felt confident in the dress. She even turned in a circle to show us the back, and how the skirt flared!</p> <p>She ended up buying the dress, as well as a few other floral and brightly colored blouses that she found. I was happy to help her at the register, and oh so excited that she was excited about her new clothes. As I was ringing her up, she asked me a question.</p> <p>Barbara: What&#39;s your name, young lady?</p> <p>Me: Quill, ma&#39;am.</p> <p>Barbara: Well, Quill, thank you. You made me feel about forty years younger today.</p> <p>Me: I hope you know I really mean it. You still look beautiful in bright colors. You still look beautiful, regardless.</p> <p>Barbara: I don&#39;t know if I believe that, but maybe you&#39;re right. I think I&#39;ll buy a sunhat to go with that dress, and my husband and I can go on a picnic. We haven&#39;t done that in a while.</p> <p>Me: That sounds like fun. And the weather&#39;s getting warm enough for it! </p> <p>We chat about the weather a bit more, and her plans for each new outfit she got. The entire interaction made my day. I hope the next time I see Barbara, she has that sunhat she wanted!</p> <p>Edit for TL;DR: An older woman came into the store and claimed that she wasn&#39;t pretty enough to wear bright colors anymore. I encouraged her to try on a brightly colored dress she liked, and she ended up loving it.</p> </div><!-- SC_ON --> &#32; submitted by &#32; <a href="https://www.reddit.com/user/BiroaceQuill"> /u/BiroaceQuill </a> <br/> <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1ay48p2/old_age_does_not_make_you_less_beautiful_dear/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/TalesFromRetail/comments/1ay48p2/old_age_does_not_make_you_less_beautiful_dear/">[comments]</a></span></content><id>t3_1ay48p2</id><link href="https://www.reddit.com/r/TalesFromRetail/comments/1ay48p2/old_age_does_not_make_you_less_beautiful_dear/" /><updated>2024-02-23T16:08:30+00:00</updated><published>2024-02-23T16:08:30+00:00</published><title>Old age does not make you less beautiful, dear customer!</title></entry></feed>
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