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Source: https://www.swanretail.co.uk/feed/

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<title>New Feature: Sell Your On-Order Stock Faster Online</title>
<link>https://www.swanretail.co.uk/new-feature-sell-your-on-order-stock-faster-online/</link>
<dc:creator><![CDATA[Hannah Simcock]]></dc:creator>
<pubDate>Wed, 01 May 2024 13:36:59 +0000</pubDate>
<category><![CDATA[Department Stores]]></category>
<category><![CDATA[eCommerce]]></category>
<category><![CDATA[Fashion]]></category>
<category><![CDATA[Furniture & Homeware]]></category>
<category><![CDATA[Garden Centres]]></category>
<category><![CDATA[News]]></category>
<category><![CDATA[Pet & Outdoor]]></category>
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<category><![CDATA[furniture retail]]></category>
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<category><![CDATA[Omni-channel retail]]></category>
<category><![CDATA[omni-channel solution provider]]></category>
<category><![CDATA[Retail]]></category>
<category><![CDATA[Sports retail]]></category>
<category><![CDATA[Swan FRS]]></category>
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<guid isPermaLink="false">https://www.swanretail.co.uk/?p=78650</guid>
<description><![CDATA[Do you want to sell the stock you have on order before it arrives? Cut your selling times with our clever new ecommerce feature.
The post <a href="https://www.swanretail.co.uk/new-feature-sell-your-on-order-stock-faster-online/">New Feature: Sell Your On-Order Stock Faster Online</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
]]></description>
<content:encoded><![CDATA[<blockquote>Do you want to sell the stock you have on order before it arrives? Cut your selling times with our clever new ecommerce feature.</blockquote>
 
Linking your retail system and online shop with <a href="/ecommerce/">Swan Ecommerce</a> means that you can now synchronise your on-order stock and start selling it online immediately – no need to wait for it to be delivered to list it online.
 
See the example below where the Dragonfly Wall Mirror has stock on order that can be purchased.
<h2><img decoding="async" fetchpriority="high" class="aligncenter size-large wp-image-78654" src="https://www.swanretail.co.uk/wp-content/uploads/2024/05/on-order-1024x353.png" alt="ecommerce stock on order" width="840" height="290" srcset="https://www.swanretail.co.uk/wp-content/uploads/2024/05/on-order-1024x353.png 1024w, https://www.swanretail.co.uk/wp-content/uploads/2024/05/on-order-300x104.png 300w, https://www.swanretail.co.uk/wp-content/uploads/2024/05/on-order-768x265.png 768w, https://www.swanretail.co.uk/wp-content/uploads/2024/05/on-order-350x121.png 350w, https://www.swanretail.co.uk/wp-content/uploads/2024/05/on-order.png 1379w" sizes="(max-width: 840px) 100vw, 840px" /></h2>
<h2><img decoding="async" class="aligncenter size-large wp-image-78655" src="https://www.swanretail.co.uk/wp-content/uploads/2024/05/image-1024x588.png" alt="ecommerce on order stock" width="840" height="482" srcset="https://www.swanretail.co.uk/wp-content/uploads/2024/05/image-1024x588.png 1024w, https://www.swanretail.co.uk/wp-content/uploads/2024/05/image-300x172.png 300w, https://www.swanretail.co.uk/wp-content/uploads/2024/05/image-768x441.png 768w, https://www.swanretail.co.uk/wp-content/uploads/2024/05/image-1536x882.png 1536w, https://www.swanretail.co.uk/wp-content/uploads/2024/05/image-350x201.png 350w, https://www.swanretail.co.uk/wp-content/uploads/2024/05/image.png 1881w" sizes="(max-width: 840px) 100vw, 840px" /></h2>
<h2>Ecommerce linked to your retail system</h2>
Swan Ecommerce is designed to work seamlessly with <a href="/swan-retail-system/">Swan Retail System (SRS)</a>. Our team work together with ecommerce experts at Sellerdeck to build exciting new features like this to make day-to-day retailing more efficient and drive revenue.
 
<h2>How can I sell on-order stock online?</h2>
Our team will add code to your Swan Ecommerce site which will synchronise with your retail system. This enables you to offer products which are on order immediately on your website, prior to delivery from the supplier.
 
With the feature active, you simply create supplier purchase orders as normal in your back office, and the integration will automatically make items available and track available stock against the ‘freeOnOrderQuantity’. As orders are placed, they reduce the ‘freeOnOrderQuanity’, just like preorders made via your <a href="/epos/">EPOS</a>. This is synced as part of the stock and price feed, meaning your retail system is updated in less than one minute to ensure you are protected against overselling.
 
To get this feature for your ecommerce channel, <a href="/contact-us/">get in touch with our team</a> today.
The post <a href="https://www.swanretail.co.uk/new-feature-sell-your-on-order-stock-faster-online/">New Feature: Sell Your On-Order Stock Faster Online</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
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<title>Sienna Home Furnishings Transforms Business Operations with SwanFRS</title>
<link>https://www.swanretail.co.uk/sienna-home-furnishings-transforms-business-operations-with-swanfrs/</link>
<dc:creator><![CDATA[Hannah Simcock]]></dc:creator>
<pubDate>Wed, 24 Apr 2024 15:50:50 +0000</pubDate>
<category><![CDATA[Case Study]]></category>
<category><![CDATA[Furniture & Homeware]]></category>
<category><![CDATA[furniture retail]]></category>
<category><![CDATA[Home furnishings industry]]></category>
<category><![CDATA[Retail]]></category>
<category><![CDATA[Retail store sales]]></category>
<category><![CDATA[Swan FRS]]></category>
<category><![CDATA[SwanFRS]]></category>
<guid isPermaLink="false">https://www.swanretail.co.uk/?p=78633</guid>
<description><![CDATA[Waterford-based furniture retailer, Sienna, has transformed business operations by implementing SwanFRS, delivering excellent customer service and converting insights into business growth.
The post <a href="https://www.swanretail.co.uk/sienna-home-furnishings-transforms-business-operations-with-swanfrs/">Sienna Home Furnishings Transforms Business Operations with SwanFRS</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
]]></description>
<content:encoded><![CDATA[<blockquote>Waterford-based furniture retailer, Sienna, has transformed business operations by implementing SwanFRS, delivering excellent customer service and converting insights into business growth.
 </blockquote>
<h3></h3>
<h3>About Sienna Home Furnishings</h3>
<a href="https://www.sienna.ie/" target="_blank" rel="noopener"><img decoding="async" class="alignright wp-image-78634 size-full" src="https://www.swanretail.co.uk/wp-content/uploads/2024/04/sienna.png" alt="Sienna logo" width="225" height="225" srcset="https://www.swanretail.co.uk/wp-content/uploads/2024/04/sienna.png 225w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/sienna-150x150.png 150w" sizes="(max-width: 225px) 100vw, 225px" /></a><a href="https://www.sienna.ie/" target="_blank" rel="noopener">Sienna Home Furnishings</a>, established in 2005 and located in Waterford City, Ireland, is a family-run business committed to delivering quality furniture solutions.
As a member of Retail Excellence Ireland (REI), Sienna Home Furnishings is known for its commitment to retail excellence.
With a focus on bespoke products, Sienna offers exclusive ranges that can be customised to reflect each customer’s unique style and preferences, providing excellent quality furniture tailored to individual needs.
 
<h3>Sienna Home Furnishings and Swan Retail partnership</h3>
We spoke with Lorraine Lally in Sienna’s operations team, and founder Janice Lenehan, about the impact Swan Furniture Retail System (<a href="/furniture-retail-system/">FRS</a>) has had within Sienna since its implementation in 2017.
 
<h4>The challenge for Sienna</h4>
Before the FRS implementation, Sienna relied on manual processes for ordering, stock control and reporting, these were time-consuming and lacked the visibility they needed to drive decision-making. The Sienna management team made a strategic decision to modernise the sales operations and ordering processes and started to look for a complete solution, speaking to similar furniture retail businesses in the region for guidance and advice.
 
<h4><img decoding="async" class="wp-image-78639 size-full alignleft" src="https://www.swanretail.co.uk/wp-content/uploads/2024/04/sienna2.png" alt="Sienna team" width="308" height="261" srcset="https://www.swanretail.co.uk/wp-content/uploads/2024/04/sienna2.png 308w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/sienna2-300x254.png 300w" sizes="(max-width: 308px) 100vw, 308px" />What made you choose Swan Furniture Retail System?</h4>
“We needed to modernise our operational processes and streamline ways of working, whilst choosing a system that would support the growth of Sienna. The aim was to achieve total visibility of orders within the supply chain, from start to finish, and enable the sales teams to focus more on customers.”
<blockquote>“We evaluated another supplier solution, and it did not give us everything we needed but FRS ticked all the boxes.”</blockquote>
“The management information available from FRS allows us to analyse sales performance and profitability from a product and supplier perspective, which informs our buying decisions.”
<blockquote>“The sales information allows us to segment our customer base which informs our marketing strategy and underpins our business growth objectives.”</blockquote>
“With FRS, we now have the full history of events, the “digital trail” relating to every piece of furniture, and that is a substantial change for the business.”
 
<h4>How was your experience moving to the new system?</h4>
“It was great, we had a progress call every week with John Hardwick the FRS Product Manager, he is a mine of information, always on hand to answer any questions we had however small they may have been.”
<blockquote>“The implementation went smoothly, we launched with a stage-by-stage approach, and we were well supported by the Swan team.”</blockquote>
Sienna uses the always-on customer support from Swan, taking advantage of the regular webinars to hear the latest updates and case studies from other users.
“Swan is always releasing new features, I really enjoy participating in the customer webinars and free training workshops – understanding new elements and learning how other businesses are using the system is great.”
<blockquote>“I get extremely excited when new releases are announced, it’s like a new toy every time, I am always keen to find out what’s new and how we can implement it at Sienna.”</blockquote>
 
<h4><img decoding="async" class="size-full wp-image-78640 alignright" src="https://www.swanretail.co.uk/wp-content/uploads/2024/04/sienna3.png" alt="Sienna furniture store" width="306" height="241" srcset="https://www.swanretail.co.uk/wp-content/uploads/2024/04/sienna3.png 306w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/sienna3-300x236.png 300w" sizes="(max-width: 306px) 100vw, 306px" />What impact has FRS had on Sienna?</h4>
<blockquote>“FRS has had a very positive impact on our business, both from an operational and strategic perspective. Management information is available in real time, allowing us to make better decisions and take necessary actions.”</blockquote>
“FRS has allowed the business to become much more efficient; processes are clearer and more streamlined, information is more readily available, and the sales team have more time to focus on customers, rather than admin and paperwork.”
“It has changed how we make decisions, we can easily see daily, weekly, and monthly sales figures. Keep track of which suppliers and furniture ranges are performing best and use these insights to drive decision-making.”
 
<h4>What has FRS meant for Sienna’s customers?</h4>
<blockquote>“Customers have noticed a difference, with improvements in the speed of information available, we can see a 360-degree view of our customers, allowing us to deliver excellent service.”</blockquote>
“With all information in one place, we can provide a personalised service, understanding their needs and which key products are a great match.”
”The increased visibility also allows for optimised staff planning across goods received and deliveries to customers. We can turn stock around quicker to our customers as FRS allows efficient planning with all the relevant teams.”
 
<h4><img decoding="async" class="size-full wp-image-78641 alignright" src="https://www.swanretail.co.uk/wp-content/uploads/2024/04/sienna1.png" alt="Sienna Home Furnishings" width="308" height="330" srcset="https://www.swanretail.co.uk/wp-content/uploads/2024/04/sienna1.png 308w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/sienna1-280x300.png 280w" sizes="(max-width: 308px) 100vw, 308px" />How do you feel about the future of the partnership?</h4>
<blockquote>“Sienna has a very strong working relationship with Swan. The team are always very helpful, and we look forward to working with Swan to further enhance the functionality of FRS within our business.”</blockquote>
“Our founders are very loyal to the Sienna customers and delivering personal service to them is key, FRS contributes to this continued success.“
“Sienna will continue to grow as a business, developing new product lines and expanding our customer base across Ireland.”
 
We look forward to a continued partnership with Sienna Home Furnishings, working together to grow and transform their customer experience and business decision-making.
Find out more about Swan <a href="/furniture-retail-system/">Furniture Retail System</a> used by Sienna.
To discover more about Sienna and their quality furniture solutions take a look at their <a href="https://www.sienna.ie/" target="_blank" rel="noopener">website</a>, and <a href="https://www.instagram.com/siennahf?igshid=136avkbqziond" target="_blank" rel="noopener">Instagram</a> channels.
The post <a href="https://www.swanretail.co.uk/sienna-home-furnishings-transforms-business-operations-with-swanfrs/">Sienna Home Furnishings Transforms Business Operations with SwanFRS</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
]]></content:encoded>
</item>
<item>
<title>Lenleys Elevates Customer Experience in Furniture Retail</title>
<link>https://www.swanretail.co.uk/lenleys-elevates-customer-experience-in-furniture-retail/</link>
<dc:creator><![CDATA[Hannah Simcock]]></dc:creator>
<pubDate>Tue, 09 Apr 2024 16:11:55 +0000</pubDate>
<category><![CDATA[Case Study]]></category>
<category><![CDATA[Furniture & Homeware]]></category>
<category><![CDATA[eCommerce]]></category>
<category><![CDATA[furniture retail]]></category>
<category><![CDATA[Home furnishings industry]]></category>
<category><![CDATA[Retail]]></category>
<category><![CDATA[Retail business]]></category>
<category><![CDATA[Retail store sales]]></category>
<category><![CDATA[Swan Retail System]]></category>
<guid isPermaLink="false">https://www.swanretail.co.uk/?p=78600</guid>
<description><![CDATA[Hear from Nick Gordon, Digital Manager at Lenleys, as he discusses their recent transformation and the ways they've enhanced the customer experience in the furniture retail industry.
The post <a href="https://www.swanretail.co.uk/lenleys-elevates-customer-experience-in-furniture-retail/">Lenleys Elevates Customer Experience in Furniture Retail</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
]]></description>
<content:encoded><![CDATA[<blockquote>
<h3><img decoding="async" class="alignright size-full wp-image-78608" src="https://www.swanretail.co.uk/wp-content/uploads/2024/04/Lenleys-logo.png" alt="Lenleys-logo" width="288" height="177" /></h3>
Hear from Nick Gordon, Digital Manager at Lenleys, as he discusses their recent transformation and the ways they’ve enhanced the customer experience in the furniture retail industry.</blockquote>
 
<h3>About Lenleys Home</h3>
<a href="https://www.lenleys.co.uk/" target="_blank" rel="noopener">Lenleys Home</a>, established in 1936 by school friends Leonard Watts and Stanley Adsett, has evolved as a premium destination for customers seeking elegant furnishing solutions through their <a href="https://www.lenleys.co.uk/contact/" target="_blank" rel="noopener">stores in Kent</a> and their nationwide <a href="https://www.lenleys.co.uk/" target="_blank" rel="noopener">ecommerce website</a>.
<img decoding="async" class="wp-image-78609 alignleft" src="https://www.swanretail.co.uk/wp-content/uploads/2024/04/LENLEYS-1-300x200.jpg" alt="Lenleys" width="300" height="200" srcset="https://www.swanretail.co.uk/wp-content/uploads/2024/04/LENLEYS-1-300x200.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/LENLEYS-1-1024x682.jpg 1024w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/LENLEYS-1-768x512.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/LENLEYS-1-1536x1023.jpg 1536w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/LENLEYS-1-350x233.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/LENLEYS-1.jpg 1621w" sizes="(max-width: 300px) 100vw, 300px" />
Led by Lavinia Watts, the third-generation family member at the helm. Lenleys is thriving, embracing innovation and change while staying committed to providing exceptional quality and service to its growing customer base.
Lenleys have used Swan Retail’s solutions for over 10 years, upgrading to <a href="/swan-retail-system/">SRS (Swan Retail System)</a> in 2020 and more recently driving growth with <a href="/payments/">SwanPay</a>, <a href="/are-you-getting-the-most-out-of-email-marketing-try-omnisend/">Omnisend</a> and Swan’s <a href="/ecommerce/">ecommerce</a> platform powered by Sellerdeck (part of the ClearCourse Group).
 
<h3>Lenleys and Swan Retail’s partnership</h3>
We had the opportunity to chat with Nick Gordon, the Digital Manager at Lenleys, on the significant impact Swan’s software has had on the company’s recent transformation. With over a decade of experience at Lenleys, Nick has been instrumental in driving the adoption and implementation of innovative solutions within the organisation.
 
<h3>The challenge for Lenleys</h3>
“We had a website, but it was incredibly basic, not transactional, and lacked real-time stock links. We knew we needed to evolve, we wanted a better web presence and a fully transactional website, but to get there, first we needed to change our back-office systems.”
Lenleys previously used multiple systems for stock, orders, accounts, etc. “we needed to consolidate into one main system to drive all aspects of the business to achieve our goal of being a modern business delivering great customer experience”.
 
<h4>What made you choose Swan Retail?</h4>
“We evaluated multiple solutions from different software providers, but the main reason we chose SRS was that it did everything we needed in one program. We were already with Swan, so we had a great foundation to start on.”
<blockquote>“The new system is intuitive, integrated and makes sense in terms of how it works for furniture retailing.”</blockquote>
“With Swan coming together with <a href="https://www.clearcourse.co.uk/" target="_blank" rel="noopener">ClearCourse</a>, it pushed our innovation forward. We moved from our previous finance provider to <a href="/payments/">SwanPay</a> because of all the benefits of the integrations within systems.”
These synergies between the back office and embedded payments bring efficiency benefits for tasks, like easy reconciliation, and give Lenleys’ customers more convenient ways to pay.
<h4><img decoding="async" class="aligncenter wp-image-78622 size-large" src="https://www.swanretail.co.uk/wp-content/uploads/2024/04/Lenleys-ipad-mockup-e1712678769203-1024x716.jpg" alt="Lenleys website" width="840" height="587" srcset="https://www.swanretail.co.uk/wp-content/uploads/2024/04/Lenleys-ipad-mockup-e1712678769203-1024x716.jpg 1024w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/Lenleys-ipad-mockup-e1712678769203-300x210.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/Lenleys-ipad-mockup-e1712678769203-768x537.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/Lenleys-ipad-mockup-e1712678769203-350x245.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/Lenleys-ipad-mockup-e1712678769203.jpg 1309w" sizes="(max-width: 840px) 100vw, 840px" /></h4>
<h4></h4>
<h4>How was your experience moving to the new system?</h4>
“It is never easy to make large-scale transformations and get everyone on board. Now we have the transformational software in place, the team is embracing the new ways of working and seeing a huge improvement in customer experience day-to-day.”
“It’s a labour of love to get it all up and running but it has been a huge opportunity to build the more efficient ways of working we wanted from the very beginning.”
Lenleys did a major part of the implementation during a period of Covid lockdown and received support through digital channels. Many of the Swan team involved have first-hand experience in furniture retailing so were able to guide Lenleys through implementation drawing on their experience.
<blockquote>“We received the support we needed from the Swan team, allowing us to launch when we planned to – this was fantastic.”</blockquote>
“Collaborating with a provider who understood the system and had actually used it in a furniture retail setting was key.”
<blockquote>“Our project manager understood why we needed things to work in a specific way, this experience was crucial in successful implementation.”</blockquote>
 
<h4>What has new retail technology meant for Lenleys customers?</h4>
“We have expanded our audience with a younger demographic because of all the changes we have made through our website. We want to have a consistent experience for customers from our social channels and website, through to our stores for all demographics – our solutions now enable this.”
<blockquote>“Web traffic and in-store footfall has increased. The ability to see our customers’ journey starting online and then into the store has been important in understanding customer experience and how we progress.”</blockquote>
“The introduction of Live Chat on the website recently has been great, we have had a lot more customers use this than we anticipated, all adding to a great customer experience for a wider demographic.”
<img decoding="async" class="aligncenter size-large wp-image-78625" src="https://www.swanretail.co.uk/wp-content/uploads/2024/04/lenleys-furniture-1-1024x257.png" alt="Lenleys Home" width="840" height="211" srcset="https://www.swanretail.co.uk/wp-content/uploads/2024/04/lenleys-furniture-1-1024x257.png 1024w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/lenleys-furniture-1-300x75.png 300w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/lenleys-furniture-1-768x193.png 768w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/lenleys-furniture-1-350x88.png 350w, https://www.swanretail.co.uk/wp-content/uploads/2024/04/lenleys-furniture-1.png 1209w" sizes="(max-width: 840px) 100vw, 840px" />
 
<h4>What have the changes meant for you, Nick?</h4>
“They have made life more streamlined; we can use the new systems to speed up previously manual processes and improve accuracy. The integrations have helped massively, driving automation, and removing many old processes.”
<blockquote>“Personally, it has enabled me to spend more time focusing on other aspects of marketing for Lenleys, which was not possible previously. I can now spend time delving deeper into our marketing metrics and evolve our activity as a result, driving revenue and growth.”</blockquote>
 
<h4>How do you feel about the future of the partnership?</h4>
“We feel positive – we have more ideas on how we want to continue changing and evolving with consumer demands. There are always new features and continuous developments from Swan and ClearCourse which enable us to meet those challenges and continue to move forward in modern retailing.”
 
We look forward to helping Lenleys continue to grow, transform their customer experience, and drive their ecommerce and in-store sales.
Find out more about Swan’s furniture retail software used by Lenleys: <a href="/swan-retail-system/">SRS (Swan Retail System)</a>, <a href="/payments/">SwanPay</a>, <a href="/are-you-getting-the-most-out-of-email-marketing-try-omnisend/">Omnisend</a> and Sellerdeck’s <a href="/ecommerce/">ecommerce</a>.
Take a look at Lenleys on their <a href="https://www.lenleys.co.uk/" target="_blank" rel="noopener">website</a>, and <a href="https://www.instagram.com/lenleyshome/" target="_blank" rel="noopener">Instagram</a>.
The post <a href="https://www.swanretail.co.uk/lenleys-elevates-customer-experience-in-furniture-retail/">Lenleys Elevates Customer Experience in Furniture Retail</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
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<title>New Release Now Available: FRS 1208</title>
<link>https://www.swanretail.co.uk/new-release-now-available-frs-1208/</link>
<dc:creator><![CDATA[Hannah Simcock]]></dc:creator>
<pubDate>Thu, 15 Feb 2024 13:25:17 +0000</pubDate>
<category><![CDATA[Furniture & Homeware]]></category>
<category><![CDATA[News]]></category>
<category><![CDATA[furniture retail]]></category>
<category><![CDATA[Home furnishings industry]]></category>
<category><![CDATA[Retail]]></category>
<category><![CDATA[Swan FRS]]></category>
<category><![CDATA[SwanFRS]]></category>
<guid isPermaLink="false">https://www.swanretail.co.uk/?p=78578</guid>
<description><![CDATA[We are excited to announce that the latest version of SwanFRS is now available!
The post <a href="https://www.swanretail.co.uk/new-release-now-available-frs-1208/">New Release Now Available: FRS 1208</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
]]></description>
<content:encoded><![CDATA[<blockquote>We are excited to announce that the latest version of SwanFRS is now available!</blockquote>
 
<img decoding="async" class="alignright size-medium wp-image-78581" src="https://www.swanretail.co.uk/wp-content/uploads/2024/02/Swan-FRS-logo-RGB-600px-300x135.png" alt="Swan FRS logo RGB 600px" width="300" height="135" srcset="https://www.swanretail.co.uk/wp-content/uploads/2024/02/Swan-FRS-logo-RGB-600px-300x135.png 300w, https://www.swanretail.co.uk/wp-content/uploads/2024/02/Swan-FRS-logo-RGB-600px-350x157.png 350w, https://www.swanretail.co.uk/wp-content/uploads/2024/02/Swan-FRS-logo-RGB-600px.png 600w" sizes="(max-width: 300px) 100vw, 300px" />
At a glance, <a href="/furniture-retail-system/">Swan Furniture Retail System</a> (SwanFRS) Version 1208 contains:
<ol>
<li>significant enhancements to the overall security of the software</li>
<li>key improvements to the functionality and user experience of the tablet app</li>
<li>advancements to payment processing</li>
</ol>
 
<h3>Release Notes</h3>
For every new release, our product team update our portal with release notes and helpful guides on how to get the best out of your retail system. Take a look at the <a href="https://swanretail.atlassian.net/servicedesk/customer/portal/6/article/2285895684" target="_blank" rel="noopener">release notes for SwanFRS 1208</a> to get an in-depth explanation of every new feature and enhancement now available.
 
<h3>Ready to upgrade?</h3>
If you’d like our team to arrange your upgrade to version 1208, please raise a ticket via the <a href="https://swanretail.atlassian.net/servicedesk/customer/portals">support portal</a> and we’ll be in touch.
To find out more about our furniture retail software and who we are working with, go to <a href="/furniture-homeware-stores/">furniture and homeware</a>.
The post <a href="https://www.swanretail.co.uk/new-release-now-available-frs-1208/">New Release Now Available: FRS 1208</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
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<title>Join Us at the January Furniture Show</title>
<link>https://www.swanretail.co.uk/join-us-at-the-january-furniture-show/</link>
<dc:creator><![CDATA[Hannah Simcock]]></dc:creator>
<pubDate>Mon, 15 Jan 2024 14:52:43 +0000</pubDate>
<category><![CDATA[Furniture & Homeware]]></category>
<category><![CDATA[News]]></category>
<category><![CDATA[furniture retail]]></category>
<category><![CDATA[Home furnishings industry]]></category>
<category><![CDATA[January Furniture Show]]></category>
<category><![CDATA[Retail]]></category>
<category><![CDATA[SwanFRS]]></category>
<guid isPermaLink="false">https://www.swanretail.co.uk/?p=78560</guid>
<description><![CDATA[The countdown is on until the doors open this Sunday for the January Furniture Show 2024. Join us on stand A18 in hall 2 to see how we make furniture retailing easier.
The post <a href="https://www.swanretail.co.uk/join-us-at-the-january-furniture-show/">Join Us at the January Furniture Show</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
]]></description>
<content:encoded><![CDATA[<blockquote>The countdown is on until the doors open this Sunday for the January Furniture Show 2024.</blockquote>
 
<h3>About the Show</h3>
Hosted at the NEC, the January Furniture Show kicks off the year in furniture retail with the coming together of hundreds of leading suppliers and retailers. The furniture and homeware industry can find the latest design trends, networking opportunities, new product launches and advancements in retail technology at the event.
 
<h3>Swan Retail at the January Furniture Show</h3>
We will be there to showcase our intelligent <a href="https://www.swanretail.co.uk/furniture-homeware-stores/">software designed specifically for furniture retailers</a>. Our solutions increase operational efficiency, improve the customer journey and, ultimately, drive revenue.
Join our team on stand A18 in hall 2 to see how we make furniture retailing easier.
Talk to us about:
<ul>
<li>Tablet app and EPOS</li>
<li>Sales ordering and reporting</li>
<li>Purchase order management</li>
<li>Customer care throughout their journey</li>
<li>CRM and customer loyalty</li>
<li>Integrated ecommerce</li>
<li>Stock management and warehousing</li>
<li>Delivery scheduling</li>
<li>Embedded payments</li>
</ul>
 
<h3>January Furniture Show 2024</h3>
<a href="https://january-furniture-show-2024.reg.buzz/" target="_blank" rel="noopener"><img decoding="async" class="alignright wp-image-78565 size-medium" src="https://www.swanretail.co.uk/wp-content/uploads/2024/01/january-furniture-show-2024-300x300.webp" alt="january furniture show 2024" width="300" height="300" srcset="https://www.swanretail.co.uk/wp-content/uploads/2024/01/january-furniture-show-2024-300x300.webp 300w, https://www.swanretail.co.uk/wp-content/uploads/2024/01/january-furniture-show-2024-1024x1024.webp 1024w, https://www.swanretail.co.uk/wp-content/uploads/2024/01/january-furniture-show-2024-150x150.webp 150w, https://www.swanretail.co.uk/wp-content/uploads/2024/01/january-furniture-show-2024-768x768.webp 768w, https://www.swanretail.co.uk/wp-content/uploads/2024/01/january-furniture-show-2024-350x350.webp 350w, https://www.swanretail.co.uk/wp-content/uploads/2024/01/january-furniture-show-2024-348x348.webp 348w, https://www.swanretail.co.uk/wp-content/uploads/2024/01/january-furniture-show-2024.webp 1080w" sizes="(max-width: 300px) 100vw, 300px" /></a>Dates: Sunday 21st Jan 9:30am – 17:30pm
Monday 22nd Jan 9:00am – 17:30pm
Tuesday 23rd Jan 9:00am – 17:30pm
Wednesday 24th Jan 9:00am – 16:00pm
Location: NEC, Birmingham
Swan Retail: Stand 2-A18
 
<blockquote>Register for your <a href="https://january-furniture-show-2024.reg.buzz/" target="_blank" rel="noopener">free ticket</a>.</blockquote>
The post <a href="https://www.swanretail.co.uk/join-us-at-the-january-furniture-show/">Join Us at the January Furniture Show</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
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<title>A Digital Transformation: Wigan Athletic FC</title>
<link>https://www.swanretail.co.uk/a-digital-transformation-wigan-athletic-fc/</link>
<dc:creator><![CDATA[Hannah Simcock]]></dc:creator>
<pubDate>Fri, 12 Jan 2024 13:53:50 +0000</pubDate>
<category><![CDATA[Case Study]]></category>
<category><![CDATA[eCommerce]]></category>
<category><![CDATA[Fashion]]></category>
<category><![CDATA[Payments]]></category>
<category><![CDATA[Sports and Stadiums]]></category>
<category><![CDATA[Cygnus EPoS]]></category>
<category><![CDATA[integrated payments]]></category>
<category><![CDATA[Omni-channel retail]]></category>
<category><![CDATA[omni-channel solution provider]]></category>
<category><![CDATA[Retail]]></category>
<category><![CDATA[Sport]]></category>
<category><![CDATA[Sports & Stadiums]]></category>
<category><![CDATA[Sports retail]]></category>
<guid isPermaLink="false">https://www.swanretail.co.uk/?p=78519</guid>
<description><![CDATA[Over the past few months, Wigan Athletic Football Club have transformed their digital retail using our solutions tailored to the needs of sports clubs.
The post <a href="https://www.swanretail.co.uk/a-digital-transformation-wigan-athletic-fc/">A Digital Transformation: Wigan Athletic FC</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
]]></description>
<content:encoded><![CDATA[<blockquote>Over the past few months, Wigan Athletic Football Club have transformed their digital retail using our solutions tailored to the needs of sports clubs.</blockquote>
We interviewed Wigan’s head of retail, Sam Swanton, to hear his experience of the process, how it’s enhanced the fans’ experience and the results for the sales figures. Watch the interview below or read the full case study at <a href="https://www.clearcoursesports.com/wigan-athletic-fc-level-up-retail-via-digital-transformation" target="_blank" rel="noopener">Wigan Athletic FC Level Up Retail via Digital Transformation</a>.
 
<iframe title="Wigan Athletic Football Club & ClearCourse Sports | Retail Digital Transformation Case Study" src="https://www.youtube.com/embed/XDq5TzzHEU4" width="937" height="527" frameborder="0" allowfullscreen="allowfullscreen"></iframe>
 
<blockquote>Find out more about our solutions designed for sports retail at <a href="https://www.clearcoursesports.com/" target="_blank" rel="noopener">ClearCourse Sports</a>.</blockquote>
The post <a href="https://www.swanretail.co.uk/a-digital-transformation-wigan-athletic-fc/">A Digital Transformation: Wigan Athletic FC</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
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<title>Chepstow Garden Centre Grow Their Customer Loyalty</title>
<link>https://www.swanretail.co.uk/chepstow-garden-centre-grow-their-customer-loyalty/</link>
<dc:creator><![CDATA[standout]]></dc:creator>
<pubDate>Tue, 01 Aug 2023 14:50:24 +0000</pubDate>
<category><![CDATA[Case Study]]></category>
<category><![CDATA[eCommerce]]></category>
<category><![CDATA[Garden Centres]]></category>
<category><![CDATA[Payments]]></category>
<category><![CDATA[Cygnus EPoS]]></category>
<category><![CDATA[Garden centre]]></category>
<category><![CDATA[Garden centres]]></category>
<category><![CDATA[Omni-channel retail]]></category>
<category><![CDATA[omni-channel solution provider]]></category>
<category><![CDATA[Retail]]></category>
<category><![CDATA[Swan Retail System]]></category>
<guid isPermaLink="false">https://www.swanretail.co.uk/?p=78345</guid>
<description><![CDATA[Chepstow, an independent garden centre near the Wye Valley, has recently let their customer loyalty bloom online and in-store with Swan.
The post <a href="https://www.swanretail.co.uk/chepstow-garden-centre-grow-their-customer-loyalty/">Chepstow Garden Centre Grow Their Customer Loyalty</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
]]></description>
<content:encoded><![CDATA[<blockquote><a href="https://www.chepstowgardencentre.co.uk/" target="_blank" rel="noopener"><img decoding="async" class="alignright wp-image-78353" src="https://www.swanretail.co.uk/wp-content/uploads/2023/08/image001-1.jpg" alt="Chepstow Garden Centre logo" width="146" height="142" /></a>Chepstow, an independent garden centre near the Wye Valley, has recently let their customer loyalty bloom online and in-store with Swan.</blockquote>
 
<h2>About Chepstow Garden Centre</h2>
With a <a href="https://www.chepstowgardencentre.co.uk/farm-shop/" target="_blank" rel="noopener">farm shop</a>, landscaped gardens and <a href="https://www.chepstowgardencentre.co.uk/restaurant-cafe/" target="_blank" rel="noopener">garden restaurant</a> on-site, Chepstow Garden Centre offers its customers a fantastic destination retail experience. Since 2002, the site has developed and grown in popularity whilst maintaining a focus on local produce and the nearby community.
<a href="https://www.chepstowgardencentre.co.uk/" target="_blank" rel="noopener">Chepstow’s ecommerce website</a> allows customers to shop online and access the <a href="https://www.chepstowgardencentre.co.uk/gardeners-club/" target="_blank" rel="noopener">Gardener’s Club</a> loyalty membership. Members of the Gardener’s Club get reward points online and in-store, exclusive discounts, and access to members-only events.
Together with its sister sites, <a href="https://www.ironactongardencentre.co.uk/" target="_blank" rel="noopener">Iron Acton Garden Centre</a> and <a href="https://www.nortongardencentre.co.uk/" target="_blank" rel="noopener">Norton Garden Centre</a>, Chepstow has been using Swan Retail’s solutions for over 10 years and upgraded to SRS (Swan Retail System) and Cygnus EPOS in 2019.
<img decoding="async" class="aligncenter wp-image-78372 size-large" src="https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_1600-1024x683.jpg" alt="Chepstow Garden Centre Retail" width="840" height="560" srcset="https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_1600-1024x683.jpg 1024w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_1600-300x200.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_1600-768x512.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_1600-1536x1024.jpg 1536w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_1600-350x233.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_1600.jpg 1620w" sizes="(max-width: 840px) 100vw, 840px" />
 
<h2>Chepstow and Swan Retail</h2>
We spoke to Matt Parsley, IT & Web Operations Manager at Chepstow, Iron Acton and Norton Garden Centres, about driving customer loyalty and the retail technology behind it.
 
<h3>Why did you choose SRS, Cygnus, SwanPay and online loyalty?</h3>
‘We shopped around but, ultimately, decided that Swan ticked all our boxes. We already had a strong relationship with the Swan team and liked working with them. So, we implemented <a href="/swan-retail-system/">SRS</a> and <a href="/epos/">Cygnus EPOS</a> – they both worked really well for us.
‘Then lockdown hit, and we were reliant on ecommerce. Ours was with a third party at the time and needed an update. Again, we explored all our options, but we wanted a website that talked to our EPOS to help streamline operations. By November 2020, we had launched three websites integrated with our EPOS and retail system thanks to Swan.
<img decoding="async" class="size-medium wp-image-78352 alignleft" src="https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8516_2-300x198.jpg" alt="Chepstow Garden Centre Cygnus EPOS Restaurant" width="300" height="198" srcset="https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8516_2-300x198.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8516_2-1024x676.jpg 1024w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8516_2-768x507.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8516_2-1536x1014.jpg 1536w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8516_2-350x231.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8516_2.jpg 1636w" sizes="(max-width: 300px) 100vw, 300px" />‘After lockdown eased, we wanted to introduce table service to our new restaurant in Chepstow. We achieved this by using Cygnus and <a href="/payments/">SwanPay</a> on tablet devices. There were teething problems at the start, but it is a great package of solutions that work well together to give our customers a better experience.
‘Most recently, we worked with Swan to implement loyalty and promotion developments online. Members of our Gardener’s Club can now log into their account online to see balances, find exclusive offers, earn points and spend rewards. We can now handle fixed price promotions, percentage discounts and multi-buy offers online and in-store, all integrated within SRS back office and websites.
<blockquote>‘The level of integration across our sales channels is more efficient for us and gives our customers a better service.’</blockquote>
<img decoding="async" class="aligncenter wp-image-78356 size-large" src="https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8507_2-1024x691.jpg" alt="" width="840" height="567" srcset="https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8507_2-1024x691.jpg 1024w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8507_2-300x203.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8507_2-768x518.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8507_2-1536x1037.jpg 1536w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8507_2-350x236.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_8507_2.jpg 1600w" sizes="(max-width: 840px) 100vw, 840px" />
 
<h3>How was your experience of the process, the training and the software?</h3>
‘Swan’s solutions are very easy to run and navigate. If you are good with computers, you’ll be able to pick it all up easily.
‘Initially, we got all the information and had all the training we needed on the software. After that point, we had time to explore on our own. The release notes and patch notes are useful for understanding new developments and the extensive reports available within SRS.
‘The software is functional and does what we need it to do. We are always looking for new features and Swan are always improving so it is great to see new developments being tested and delivered.
<blockquote>‘The support team are really helpful and are willing to do whatever it takes to resolve any issues. They have been great with us so far.’</blockquote>
<img decoding="async" class="aligncenter wp-image-78359 size-large" src="https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_86991-1024x683.jpg" alt="Chepstow Garden Centre outdoor" width="840" height="560" srcset="https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_86991-1024x683.jpg 1024w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_86991-300x200.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_86991-768x512.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_86991-1536x1024.jpg 1536w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_86991-350x233.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_86991.jpg 1620w" sizes="(max-width: 840px) 100vw, 840px" />
 
<h3>What has retail technology meant for your garden centre?</h3>
‘The main thing is to streamline our service and offer a better overall package to our customers. We can now give the same service online as we can in-store regarding loyalty rewards and promotions.
‘Customers now manage their own accounts meaning we save admin time. Everyone can see their points, card numbers and anything else they need to know straight away online. It helps us offer the in-store service online.
<blockquote>‘Customers’ expectations are high when it comes to ecommerce and loyalty schemes, so it is great that we have the technology in place to exceed them.’</blockquote>
 
<h3><img decoding="async" class="alignright size-medium wp-image-78360" src="https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_2051-300x200.jpg" alt="Chepstow Garden Centre furniture" width="300" height="200" srcset="https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_2051-300x200.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_2051-1024x683.jpg 1024w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_2051-768x512.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_2051-1536x1024.jpg 1536w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_2051-350x233.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2023/08/IMG_2051.jpg 1620w" sizes="(max-width: 300px) 100vw, 300px" />What does it mean for the future of Chepstow?</h3>
‘We are always trying to develop and grow the business – working with Swan, we can do that. Whatever new developments Swan have planned, we know we can use them to enhance the offering to our customers.
‘Now that we have more well-rounded online experience for customers, we are planning to upscale our ecommerce and engage with our Gardener’s Club members.’
 
We look forward to helping Chepstow, Norton and Iron Acton garden centres continue to grow their customer loyalty offering and drive both their ecommerce and in-store sales.
 
<blockquote>Find out more about Swan’s garden centre solutions used by Chepstow: <a href="/swan-retail-system/">SRS (Swan Retail System)</a>, <a href="/epos/">Cygnus EPOS</a> and <a href="/payments/">SwanPay</a>.
Take a look at Chepstow on their <a href="https://www.chepstowgardencentre.co.uk/" target="_blank" rel="noopener">website</a>, <a href="https://www.facebook.com/chepstowgardencentre/" target="_blank" rel="noopener">Facebook</a> and <a href="https://www.instagram.com/chepstowgardencentre/" target="_blank" rel="noopener">Instagram</a>.</blockquote>
The post <a href="https://www.swanretail.co.uk/chepstow-garden-centre-grow-their-customer-loyalty/">Chepstow Garden Centre Grow Their Customer Loyalty</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
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<title>Find Us at the Garden Retail Event of the Year: Glee 2023</title>
<link>https://www.swanretail.co.uk/find-us-at-the-garden-retail-event-of-the-year-glee-2023/</link>
<dc:creator><![CDATA[standout]]></dc:creator>
<pubDate>Tue, 13 Jun 2023 14:16:48 +0000</pubDate>
<category><![CDATA[Garden Centres]]></category>
<category><![CDATA[News]]></category>
<category><![CDATA[Speciality Retail]]></category>
<category><![CDATA[Cygnus EPoS]]></category>
<category><![CDATA[Garden centre]]></category>
<category><![CDATA[Garden centres]]></category>
<category><![CDATA[Omni-channel retail]]></category>
<category><![CDATA[Retail]]></category>
<guid isPermaLink="false">https://www.swanretail.co.uk/?p=78291</guid>
<description><![CDATA[There's not long to wait until the garden and leisure industry come together for Glee at the NEC later this month.
The post <a href="https://www.swanretail.co.uk/find-us-at-the-garden-retail-event-of-the-year-glee-2023/">Find Us at the Garden Retail Event of the Year: Glee 2023</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
]]></description>
<content:encoded><![CDATA[<blockquote>There’s not long to wait until the garden and leisure industry come together for Glee at the NEC later this month.</blockquote>
Glee 2023 will bring all things garden and outdoor living to the NEC very soon. It gives retailers the chance to see the latest garden retail trends, source innovative products and find the best business solutions. With thousands of new products on offer across key product sectors, Glee is the destination for garden and leisure inspiration.
We are pleased to announce that we will exhibiting once again. Our team will be on hand to discuss how we can make garden centre retail easier for you with our intelligent solutions. See our <a href="/garden-centres/">garden centre retail solutions</a>.
 
<h2>Visit Us at Glee<a href="https://www.gleebirmingham.com/welcome" target="_blank" rel="noopener"><img decoding="async" class="alignright wp-image-78293 size-medium" src="https://www.swanretail.co.uk/wp-content/uploads/2023/06/3471-Swan-Retail-Glee-2023-Social-Graphic-v1-300x300.jpg" alt="Visit us at Glee 2023" width="300" height="300" srcset="https://www.swanretail.co.uk/wp-content/uploads/2023/06/3471-Swan-Retail-Glee-2023-Social-Graphic-v1-300x300.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2023/06/3471-Swan-Retail-Glee-2023-Social-Graphic-v1-150x150.jpg 150w, https://www.swanretail.co.uk/wp-content/uploads/2023/06/3471-Swan-Retail-Glee-2023-Social-Graphic-v1-768x768.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2023/06/3471-Swan-Retail-Glee-2023-Social-Graphic-v1-350x350.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2023/06/3471-Swan-Retail-Glee-2023-Social-Graphic-v1-348x348.jpg 348w, https://www.swanretail.co.uk/wp-content/uploads/2023/06/3471-Swan-Retail-Glee-2023-Social-Graphic-v1.jpg 1000w" sizes="(max-width: 300px) 100vw, 300px" /></a></h2>
Location: The NEC, Birmingham, B40 1NT 
Stand: 6F70 (Hall 6) 
Dates: 
Tuesday, 27th June 9:00 – 18:00 
Wednesday, 28th June 9:00 – 18:00 
Thursday, 29th June 9:00 – 16:00 
 
Find out more about the show and register for free: <a href="https://www.gleebirmingham.com/welcome" target="_blank" rel="noopener">Glee 2023</a>.
The post <a href="https://www.swanretail.co.uk/find-us-at-the-garden-retail-event-of-the-year-glee-2023/">Find Us at the Garden Retail Event of the Year: Glee 2023</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
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<title>Silvermere Golf See Operational Efficiencies and Improved Customer Experience with Swan</title>
<link>https://www.swanretail.co.uk/silvermere-golf-see-operational-efficiencies-and-improved-customer-experience-with-swan/</link>
<dc:creator><![CDATA[standout]]></dc:creator>
<pubDate>Tue, 16 May 2023 09:33:30 +0000</pubDate>
<category><![CDATA[Case Study]]></category>
<category><![CDATA[Pet & Outdoor]]></category>
<category><![CDATA[Speciality Retail]]></category>
<category><![CDATA[Sports and Stadiums]]></category>
<category><![CDATA[Cygnus EPoS]]></category>
<category><![CDATA[loyalty]]></category>
<category><![CDATA[Omni-channel retail]]></category>
<category><![CDATA[omni-channel solution provider]]></category>
<category><![CDATA[Payments]]></category>
<category><![CDATA[Retail]]></category>
<category><![CDATA[Retail business]]></category>
<category><![CDATA[Retail store sales]]></category>
<category><![CDATA[Solutions]]></category>
<category><![CDATA[Sport]]></category>
<category><![CDATA[Sports & Stadiums]]></category>
<category><![CDATA[Sports retail]]></category>
<category><![CDATA[Swan Retail System]]></category>
<guid isPermaLink="false">https://www.swanretail.co.uk/?p=78266</guid>
<description><![CDATA[Silvermere, a popular golf complex in Surrey, went live with a suite of Swan solutions in 2021 and is benefitting from efficient operations and an elevated customer experience.
The post <a href="https://www.swanretail.co.uk/silvermere-golf-see-operational-efficiencies-and-improved-customer-experience-with-swan/">Silvermere Golf See Operational Efficiencies and Improved Customer Experience with Swan</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
]]></description>
<content:encoded><![CDATA[<blockquote><a href="https://www.silvermere-golf.co.uk/" target="_blank" rel="noopener"><img decoding="async" class="alignright wp-image-78271 size-medium" src="https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-logos-21-300x169.jpg" alt="Silvermere Golf Store logo" width="300" height="169" srcset="https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-logos-21-300x169.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-logos-21-1024x576.jpg 1024w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-logos-21-768x432.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-logos-21-1536x864.jpg 1536w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-logos-21-350x197.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-logos-21.jpg 1920w" sizes="(max-width: 300px) 100vw, 300px" /></a>Silvermere, a popular golf complex in Surrey, went live with a suite of Swan solutions in 2021 and is benefitting from efficient operations and an elevated customer experience.</blockquote>
 
<h2>About Silvermere Golf Complex</h2>
Boasting an 18-hole golf course, 2-tier driving range, extensive golf store and beautiful dining and events spaces, <a href="https://www.silvermere-golf.co.uk/" target="_blank" rel="noopener">Silvermere Golf Complex</a> is an impressive destination for golfers of all levels.
Their retail arm, Silvermere Golf Store, stocks all leading club manufacturers and offers a first-class custom fitting service. Cutting-edge technology is used to ensure customers have the correct equipment to match their swing and get the best performance out of their golf clubs. The complex also houses the leading Left Handed Golf Specialist Store. In addition to the on-site stores in Cobham, Silvermere has an extensive online presence including sites <a href="https://www.ladiesgolf.co.uk/" target="_blank" rel="noopener">Ladies Golf</a>, <a href="https://www.lefthandedgolf.co.uk/" target="_blank" rel="noopener">Left Handed Golf</a> and <a href="https://www.silvermeregolfstore.com/" target="_blank" rel="noopener">Silvermere Golf</a> alongside customer loyalty app, <a href="https://www.silvermere-golf.co.uk/us/apply-online/" target="_blank" rel="noopener">Silvermere Privilege</a>, that allows customers to access exclusive rewards and offers.
<img decoding="async" class="aligncenter wp-image-78270 size-large" src="https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-golf-complex-custom-fitting-02-1024x683.jpg" alt="Silvermere Golf Custom Fitting" width="840" height="560" srcset="https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-golf-complex-custom-fitting-02-1024x683.jpg 1024w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-golf-complex-custom-fitting-02-300x200.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-golf-complex-custom-fitting-02-768x512.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-golf-complex-custom-fitting-02-350x233.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-golf-complex-custom-fitting-02.jpg 1080w" sizes="(max-width: 840px) 100vw, 840px" />
 
<h2>Silvermere Golf & Swan Retail</h2>
Switching to Swan Retail in August 2021, Silvermere added <a href="/swan-retail-system/">SRS (Swan Retail System)</a>, <a href="/epos/">Cygnus EPOS</a>, <a href="/loyalty-app/">FUSE Customer Loyalty App</a>, Swan Customer Ordering App and <a href="/payments/">SwanPay integrated payments</a> online to their tech stack.
We caught up with Ian Yeatman, Head of Retail Operations at Silvermere Golf, who commented on their journey with Swan.
 
<h3>Why did you choose Swan and our solutions?</h3>
“It was within our set budget and felt like a good cultural fit. It was to do with the feel we got about the business on the initial sales calls. We felt as though the sale mattered to them and we wouldn’t be another client number on the list.
“In particular though, we liked the fact we could see a path to being fully integrated with the bonus of a customer loyalty app.”
 
<h3>How was your experience switching to Swan?</h3>
“We felt, as a business, we would have benefitted more to have had all the training information for the system in a few days rather than spread over time. However, the account manager was fantastic and helped to keep the project moving and allowed us to go live on our target date.”
Tanya Kavanagh, Project and Account Manager at Swan Retail, oversaw Silvermere’s implementation and commented; “It was apparent that process and procedure are paramount in ensuring a smooth operation at Silvermere, it was therefore a pleasure to work with a strongly focused and engaged team, both on-site and remotely, to deliver together on this project”.
<img decoding="async" class="aligncenter wp-image-78280 size-large" src="https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-golf-complex-store-01-1024x683.jpg" alt="Silvermere Golf Store" width="840" height="560" srcset="https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-golf-complex-store-01-1024x683.jpg 1024w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-golf-complex-store-01-300x200.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-golf-complex-store-01-768x512.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-golf-complex-store-01-350x233.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2023/05/silvermere-golf-complex-store-01.jpg 1080w" sizes="(max-width: 840px) 100vw, 840px" />
 
<h3>What has moving to Swan meant for Silvermere?</h3>
Ian explained; “the past 18 months have had some challenges but, overall, we have moved forward from where we were prior to Swan. We are not yet fully integrated online, but our custom fit ordering processes using the Swan Customer Ordering App is operating well and has allowed for efficiencies within the business. The introduction of the FUSE Customer Loyalty App has improved our customer experience and, again, led to greater efficiencies in retail operations.”
 
<h3>What does working with Swan mean for the future of Silvermere?</h3>
“Our previous system was solid but had no room for growth. We believe that working with Swan, we can continue to help improve the SRS and Cygnus platforms which, in turn, will benefit our business.”
Tanya added; “We ensure to listen and understand our clients own internal processes and ways of working, allowing us to then explain and demonstrate effective ways for them to be able to use SRS. There are occasions when scope is slightly more than what the current product delivers, and this is where we can develop and introduce new efficiencies into the products which are beneficial to both the existing end users and the product range as a whole.”
We look forward to continuing the journey with Silvermere to enhance their customers’ experience and smooth operations using Swan’s solutions.
 
<a href="/contact-us/">Talk to our team</a> and see how our solutions could help your business today.
The post <a href="https://www.swanretail.co.uk/silvermere-golf-see-operational-efficiencies-and-improved-customer-experience-with-swan/">Silvermere Golf See Operational Efficiencies and Improved Customer Experience with Swan</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
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<title>New Product: Collect Order Balances Conveniently with BalancePay</title>
<link>https://www.swanretail.co.uk/collect-order-balances-conveniently-with-balancepay/</link>
<dc:creator><![CDATA[standout]]></dc:creator>
<pubDate>Thu, 30 Mar 2023 14:12:12 +0000</pubDate>
<category><![CDATA[Furniture & Homeware]]></category>
<category><![CDATA[News]]></category>
<category><![CDATA[Payments]]></category>
<category><![CDATA[Products]]></category>
<category><![CDATA[embedded payments]]></category>
<category><![CDATA[furniture retail]]></category>
<category><![CDATA[Home furnishings industry]]></category>
<category><![CDATA[integrated payments]]></category>
<category><![CDATA[Omni-channel retail]]></category>
<category><![CDATA[Retail]]></category>
<category><![CDATA[Swan FRS]]></category>
<category><![CDATA[Swan Retail System]]></category>
<category><![CDATA[SwanFRS]]></category>
<guid isPermaLink="false">https://www.swanretail.co.uk/?p=78132</guid>
<description><![CDATA[Our new payments product, BalancePay, is a simple and secure way to streamline order payment completions.
The post <a href="https://www.swanretail.co.uk/collect-order-balances-conveniently-with-balancepay/">New Product: Collect Order Balances Conveniently with BalancePay</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
]]></description>
<content:encoded><![CDATA[<blockquote>Collecting outstanding payments for big ticket orders can be time-consuming for the retailer and inconvenient for the customer. Our new payments product, BalancePay, is a simple and secure way to streamline order payment completions.</blockquote>
 
<h2>What is BalancePay?</h2>
<img decoding="async" class="wp-image-78141 alignleft" src="https://www.swanretail.co.uk//wp-content/uploads/2023/03/BalancePay_mockup3-1-1024x778.jpg" alt="BalancePay portal" width="400" height="304" srcset="https://www.swanretail.co.uk/wp-content/uploads/2023/03/BalancePay_mockup3-1-1024x778.jpg 1024w, https://www.swanretail.co.uk/wp-content/uploads/2023/03/BalancePay_mockup3-1-300x228.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2023/03/BalancePay_mockup3-1-768x584.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2023/03/BalancePay_mockup3-1-350x266.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2023/03/BalancePay_mockup3-1.jpg 1421w" sizes="(max-width: 400px) 100vw, 400px" />
BalancePay is a payments product that works within your retail system to automate manual tasks in the customer payment journey. It is designed to reduce errors, admin and friction when collecting order balances.
We are pleased to announce that BalancePay is now available with both <a href="/furniture-retail-system/">SwanFRS (Furniture Retail System)</a> and <a href="/swan-retail-system/">SRS (Swan Retail System)</a>.
 
<h2>How does BalancePay work?</h2>
Once your customer has made a purchase with an outstanding balance and payment is due, the following will happen:
<ol>
<li>Create and share a link 
Easily generate a link from your back office. This is automatically shared via email to the customer requesting payment of all or part of the balance.</li>
<li>Customer makes payment 
The customer opens the link on their preferred device and is guided through the secure payment process.</li>
<li>Funds received 
The payment is recorded in your back office and the order is updated to reflect this. Funds are deposited into your bank account.</li>
</ol>
 
<h4><img decoding="async" class="wp-image-78150 alignright" src="https://www.swanretail.co.uk//wp-content/uploads/2023/03/balancepay2-1.jpg" alt="BalancePay customer" width="300" height="300" srcset="https://www.swanretail.co.uk/wp-content/uploads/2023/03/balancepay2-1.jpg 836w, https://www.swanretail.co.uk/wp-content/uploads/2023/03/balancepay2-1-300x300.jpg 300w, https://www.swanretail.co.uk/wp-content/uploads/2023/03/balancepay2-1-150x150.jpg 150w, https://www.swanretail.co.uk/wp-content/uploads/2023/03/balancepay2-1-768x768.jpg 768w, https://www.swanretail.co.uk/wp-content/uploads/2023/03/balancepay2-1-350x350.jpg 350w, https://www.swanretail.co.uk/wp-content/uploads/2023/03/balancepay2-1-348x348.jpg 348w" sizes="(max-width: 300px) 100vw, 300px" /></h4>
<h2>Better for you & your customers</h2>
Contact customers in a more convenient way for them and reduce unanswered calls, time consuming call chasing and outstanding balances.
Ultimately, BalancePay helps you receive your payments quicker and speed up your time to delivery.
<h4>Benefits for you:</h4>
<ul>
<li>Reduced unanswered calls, call chasing and other admin</li>
<li>Payment webpage is branded as your store to reduce friction and increase trust</li>
<li>Eliminates the risk of human error in payment entry</li>
<li>Secure process from a PCI DSS Level 1 compliant provider removes the risk of reputational damage</li>
<li>No input required from your team to process the payment</li>
<li>Creates a single source of truth for all your customer data</li>
<li>High probability of increasing speed of payment</li>
</ul>
<h4>Benefits for your customers:</h4>
<ul>
<li>Quick and convenient for your customers to pay at a time that suits them</li>
<li>Improved digital journey and customer experience</li>
<li>Safe, secure link via a trusted URL</li>
<li>All payment details entered on one page to reduce steps</li>
<li>High probability of speeding up time to delivery</li>
</ul>
 
<h2>Interested?</h2>
<a href="/contact-us/">Contact our team</a> to find out more and get started.
Or, learn more about our <a href="/payments/">integrated payments</a>.
The post <a href="https://www.swanretail.co.uk/collect-order-balances-conveniently-with-balancepay/">New Product: Collect Order Balances Conveniently with BalancePay</a> appeared first on <a href="https://www.swanretail.co.uk">Swan Retail</a>.
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