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Source: https://bradenkelley.com/feed

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101. <description><![CDATA[GUEST POST from Greg Satell When you think of breakthrough innovation, someone like Steve Jobs, Jeff Bezos or Elon Musk often comes to mind. Charismatic and often temperamental, people like these seem to have a knack for creating the next big thing and build great businesses on top of them. They change the world in [&#8230;]]]></description>
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113. <dc:creator><![CDATA[Dennis Stauffer]]></dc:creator>
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153. <comments>https://bradenkelley.com/2024/04/is-customer-obsession-a-two-way-street-at-your-company/#comments</comments>
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182. <description><![CDATA[GUEST POST from Stefan Lindegaard What are the traits and characteristics for a new generation of leaders, those who will shape the future in this sea of uncertainty? To me, this is more about mindset than age. However, the mindset which I hint at below and that I believe we need more of reside well [&#8230;]]]></description>
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203. <description><![CDATA[The 93% Rule GUEST POST from Robyn Bolton Unintended consequences often catch us off guard despite their predictability.&#160; The moment they occur, we gasp in shock, shake our heads, and look at each other in wide-eyed horror at this thing that just happened that we could never ever ever have anticipated.&#160; Yet, when (if) we [&#8230;]]]></description>
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213. <comments>https://bradenkelley.com/2024/04/value-doesnt-disappear/#respond</comments>
215. <dc:creator><![CDATA[Greg Satell]]></dc:creator>
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222. <description><![CDATA[It Shifts From One Place to Another GUEST POST from Greg Satell A few years ago, I published an article about no-code software platforms, which was very well received. Before long, however, I began to get angry — and sometimes downright nasty — comments from software engineers who were horrified by the notion that you [&#8230;]]]></description>
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230. <title>Celebrating World Creativity and Innovation Day 2024</title>
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232. <comments>https://bradenkelley.com/2024/04/celebrating-world-creativity-and-innovation-day-2024/#respond</comments>
234. <dc:creator><![CDATA[Art Inteligencia]]></dc:creator>
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242. <description><![CDATA[Embracing Creativity and Innovation: A Pathway to Progress GUEST POST from Art Inteligencia In a world that is constantly changing, the only constant is the need for creativity and innovation. As we celebrate World Creativity and Innovation Day, it’s essential to recognize that these two forces are the lifeblood of human advancement and the cornerstone [&#8230;]]]></description>
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250. <title>What Have We Learned About Digital Transformation?</title>
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252. <comments>https://bradenkelley.com/2024/04/what-have-we-learned-about-digital-transformation/#respond</comments>
254. <dc:creator><![CDATA[Geoffrey Moore]]></dc:creator>
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262. <description><![CDATA[GUEST POST from Geoffrey A. Moore We are well into our first decade of digital transformation, with both the successes and the scars to show for it, and we can see there is a long way to go. Realistically, there is probably never a finish line, so I think it is time for us to [&#8230;]]]></description>
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280. <description><![CDATA[GUEST POST from Mike Shipulski What do we do next? I don’t know What has been done before? What does it do now? What does it want to do next? If it does that, who cares? Why should we do it? I don’t know. Will it increase the top line? If not, do something else. [&#8230;]]]></description>
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293. <pubDate>Thu, 18 Apr 2024 12:00:00 +0000</pubDate>
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296. <category><![CDATA[improvement]]></category>
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299.  
300. <description><![CDATA[GUEST POST from Shep Hyken If it’s working fine, why mess with it? Well, whatever “it” is may work just fine, but that doesn’t mean it couldn’t be better. This idea came to me as I read an article about United Airlines changing the way passengers board the plane. Most airlines put passengers in groups [&#8230;]]]></description>
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310. <comments>https://bradenkelley.com/2024/04/ignite-innovation-with-these-3-key-ingredients/#respond</comments>
312. <dc:creator><![CDATA[Howard Tiersky]]></dc:creator>
313. <pubDate>Wed, 17 Apr 2024 12:00:00 +0000</pubDate>
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318.  
319. <description><![CDATA[GUEST POST from Howard Tiersky The team at FROM has worked with dozens and dozens of companies to create innovative new products, processes, and channels to connect with customers. It&#8217;s very rewarding work for many reasons, one of which is the incredible people we get to work with at our clients. In fact, we find [&#8230;]]]></description>
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327. <title>Positive Power of Negative Emotions Drive Change</title>
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329. <comments>https://bradenkelley.com/2024/04/positive-power-of-negative-emotions-drive-change/#respond</comments>
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332. <pubDate>Tue, 16 Apr 2024 12:00:00 +0000</pubDate>
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338. <category><![CDATA[organizational change]]></category>
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341. <description><![CDATA[GUEST POST from Robyn Bolton You want to make life better for others. This desire is reflected in the optimism and positivity of your language – create value, love the problem, and delight the customer.&#160; But making life better requires change, and, as the adage goes, “People want change, but they don’t want to be [&#8230;]]]></description>
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351. <comments>https://bradenkelley.com/2024/04/trust-as-a-competitive-advantage/#respond</comments>
353. <dc:creator><![CDATA[Greg Satell]]></dc:creator>
354. <pubDate>Mon, 15 Apr 2024 12:00:00 +0000</pubDate>
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360. <description><![CDATA[GUEST POST from Greg Satell One of the most rewarding things about writing my book Mapping Innovation was talking to the innovators themselves. All of them were prominent (one recently won the Nobel Prize), but I found them to be the among the kindest and most generous people you can imagine, nothing like the difficult [&#8230;]]]></description>
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369. <link>https://bradenkelley.com/2024/04/companies-are-not-families/</link>
370. <comments>https://bradenkelley.com/2024/04/companies-are-not-families/#respond</comments>
372. <dc:creator><![CDATA[David Burkus]]></dc:creator>
373. <pubDate>Sun, 14 Apr 2024 12:00:00 +0000</pubDate>
374. <category><![CDATA[Leadership]]></category>
375. <category><![CDATA[Management]]></category>
376. <category><![CDATA[Psychology]]></category>
377. <category><![CDATA[families]]></category>
378. <category><![CDATA[teams]]></category>
379. <guid isPermaLink="false">https://bradenkelley.com/?p=68793</guid>
380.  
381. <description><![CDATA[GUEST POST from David Burkus It’s unclear where the metaphor got started. In fact, it probably didn’t start as a metaphor (“we are a family”); it probably started as a simile (“we are like a family”). Some well-meaning executive somewhere described the company culture as feeling like a family. (That a high-powered CEO would feel [&#8230;]]]></description>
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384. <slash:comments>0</slash:comments>
387. <post-id xmlns="com-wordpress:feed-additions:1">68793</post-id> </item>
388. <item>
389. <title>The Tension Between Yes and No</title>
390. <link>https://bradenkelley.com/2024/04/the-tension-between-yes-and-no/</link>
391. <comments>https://bradenkelley.com/2024/04/the-tension-between-yes-and-no/#respond</comments>
393. <dc:creator><![CDATA[Mike Shipulski]]></dc:creator>
394. <pubDate>Fri, 12 Apr 2024 12:00:00 +0000</pubDate>
395. <category><![CDATA[Innovation]]></category>
396. <category><![CDATA[Leadership]]></category>
397. <category><![CDATA[no]]></category>
398. <category><![CDATA[yes]]></category>
399. <guid isPermaLink="false">https://bradenkelley.com/?p=68652</guid>
400.  
401. <description><![CDATA[GUEST POST from Mike Shipulski If the project could obsolete your best work, do it. Otherwise, do something else. But first, makes sure there’s solid execution on the turn-the-crank projects that pay the bills. If you always say yes to projects, you never have the bandwidth to do the magical work no one is asking [&#8230;]]]></description>
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404. <slash:comments>0</slash:comments>
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408. <item>
409. <title>24 Customer Experience Mistakes to Stop in 2024</title>
410. <link>https://bradenkelley.com/2024/04/24-customer-experience-mistakes-to-stop-in-2024/</link>
411. <comments>https://bradenkelley.com/2024/04/24-customer-experience-mistakes-to-stop-in-2024/#respond</comments>
413. <dc:creator><![CDATA[Shep Hyken]]></dc:creator>
414. <pubDate>Thu, 11 Apr 2024 12:00:00 +0000</pubDate>
415. <category><![CDATA[Customer Experience]]></category>
416. <category><![CDATA[customer service]]></category>
417. <guid isPermaLink="false">https://bradenkelley.com/?p=68660</guid>
418.  
419. <description><![CDATA[GUEST POST from Shep Hyken My friend and fellow Customer Experience (CX) expert Brittany Hodak and I recently began a 52-week series for 2024 titled Shep and Brittany’s Super Amazing Show. In the second episode, rather than talk about what to do in 2024, we shared several tips on what not to do. More specifically, [&#8230;]]]></description>
421. <wfw:commentRss>https://bradenkelley.com/2024/04/24-customer-experience-mistakes-to-stop-in-2024/feed/</wfw:commentRss>
422. <slash:comments>0</slash:comments>
425. <post-id xmlns="com-wordpress:feed-additions:1">68660</post-id> </item>
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428.  

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