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<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:g="http://base.google.com/ns/1.0"> <channel> <title>chester12hudson</title> <link>https://chester12hudson.bigcartel.com</link> <description/> <item> <g:id>74752767</g:id> <g:title>Sales Objections</g:title> <g:description>When it comes to closing more sales, the number one enemy is not the product, it is <a href="https://paramounttraining.com.au/training/sales-objection-handling-training/">Sales objections</a>. Most newbie salespeople completely ignore them and get turned off by them from the get-go. It's easy for objections to toss that idea out the window as soon as it s picked up, so they do not have to face you and put forth the time, effort, and effort to change their company. However, in most cases, it is not the truth. There are two common reasons why sales objections stall projects. The first reason is lack of knowledge. If you don 't know something, you are not likely to learn it and if you don' t learn it from someone who knows it, you are not going to steal their ideas. People love good ideas and they love to learn from those people, but if you have no interest in them, then a sales objection will always be in your way. The second reason sales objections stall projects is your approach to selling. A great technique for overcoming objections is to focus on the prospects' needs and wants, rather than your own needs and wants. If you do this, you can put yourself in their position, which puts you in a better position to solve their problems. This gives you the upper hand, as you can show them what they need and want. You can present a solution that eliminates or reduces their problem and leaves them feeling better about the offer they received. The third biggest reason why sales objections stall projects is a failure to ask questions. When clients are requested to do a variety of things that they are not comfortable with, then they become defensive and skeptical about your <a href="https://educatorpages.com/site/markdavin00/pages/lean-processes">ability to do the task</a>. If you don't ask questions regarding their concerns, then you will never be able to overcome sales objections as they will be based on fear and not real understanding. Therefore, before you agree to do a certain task, make sure that you ask questions and you also listen to the client closely to see if he has any objections. Overall, learning how to overcome common sales objections is an essential part of selling to future clients. Whenever you have sales objections, you should always begin by identifying the objection and working through the objections with a professional. Then, when you can, present your arguments to the client in a clear and professional manner. Finally, make sure that you thoroughly rehearse your presentation whenever you have objections so that you can effectively deal with all types of sales objection prospects in your career.</g:description> <g:price>2899.00 AUD</g:price> <g:link>https://chester12hudson.bigcartel.com/product/sales-objections</g:link> <g:image_link>https://assets.bigcartel.com/product_images/294428133/Sales-Objection-Training.jpg</g:image_link> <g:additional_image_link></g:additional_image_link> <g:mpn>74752767</g:mpn> <g:condition>new</g:condition> <g:availability>in stock</g:availability> </item> <item> <g:id>74752656</g:id> <g:title>Telephone Communication Skills</g:title> <g:description>Telephone Communication Skills Training Look, let me just tell you something straight up. Phones are scary. There, I said it. You are sitting there, probably scrolling on your mobile right now... but actually making calls? Having real conversations where you cannot see the other person's face? That is terrifying for most of us these days. But here's the thing : if you are working in sales, customer service, or any job where you need to talk to people... you cannot hide behind texts forever. You need to learn how to talk properly on the phone. And no, it is not the same as talking face to face. Why Phone Skills Actually Matter (When Everyone Texts) I know what you are thinking. Why bother with phone skills when everyone just sends WhatsApp messages or emails? Well, funny story. When things get complicated, when customers are angry, when deals need closing : people still pick up the phone. And that is exactly when your phone skills matter most. The other day I was helping this company train their sales team. Half of them were brilliant at writing emails. Could craft the perfect message, use all the right emojis, sound professional. But put them on a call with an actual customer? They sounded like teenagers asking someone to prom. Nervous, mumbling, apologizing for everything. It is not their fault really. We live in a world where we can edit our messages, think before we type, delete and rewrite. Phone calls are immediate. Raw. Unforgiving. Making Your Voice Do The Work When you are on the phone, your voice is literally all you have got. No facial expressions, no hand gestures, no visual cues. Just sound waves traveling through space to someone's ear. This means every tiny detail matters. The pace you speak at. How clearly you pronounce words. Whether you sound bored, excited, or like you would rather be anywhere else. I remember this one training session where I asked everyone to smile while they spoke. Sounds silly, right? But you can actually hear a smile through the phone. The muscles in your face change the way your voice sounds. Amazing what our bodies can do. Some people naturally have that "phone voice" : warm, clear, professional. Others need to work at it. And that is fine. Skills can be learned. Basic Rules That Actually Work Here is what I tell people in <a href="https://paramounttraining.com.au/training/telephone-skills-training/">telephone communication training</a> sessions: Your tone sets the mood before you even say hello. If you answer sounding rushed or annoyed, the whole conversation starts wrong. Take a breath. Reset your energy. Answer like you are genuinely pleased to hear from them. Listen more than you talk. This one is hard. When you cannot see someone nodding or looking confused, you have to really pay attention to what they are saying. And how they are saying it. Are they getting frustrated? Do they sound rushed? Adjust accordingly. Speak slower than feels natural. Phone connections can be dodgy, people multitask, accents can be tricky. What sounds normal speed to you might be too fast for them to follow properly. And please, please : learn to use the hold button properly. Do not just put someone on speaker and carry on other conversations. That is just rude. When Things Go Wrong (Because They Will) Phone calls go sideways sometimes. Technical issues, angry customers, miscommunications. How you handle these moments shows whether you actually know what you are doing or if you are just winging it. Last month I was observing call center agents during their training. One took a call from someone who was absolutely furious about a billing error. Instead of getting defensive or trying to rush through a solution, she did something brilliant. She slowed down. Matched his energy level but stayed calm. Repeated back what he said to show she understood. By the end of the call, he was apologizing to her for being so upset. That is the difference between someone who understands phone communication and someone who is just hoping for the best. The Technology Side (That Everyone Ignores) Your equipment matters more than you think. If you are using the cheap headset that came free with something, or trying to have important calls on speaker phone... you are already behind. Good audio quality is not vanity, it is professional necessity. When people have to strain to understand you, they get tired faster. They lose patience. They make assumptions about your competence based on how you sound. Same with call transfer skills, using mute buttons properly, knowing how to add people to conference calls without making everyone wait around. These are basic technical skills that separate professionals from amateurs. Building Rapport When You Cannot See Each Other This is the tricky part. How do you connect with someone when all you have is voice? You have to become really good at reading verbal cues. The pause before they answer. The slight change in their tone when you mention price. Whether they sound distracted or engaged. And you need to paint pictures with your words. Instead of just saying "we can help with that", explain exactly what that help looks like. Be specific. Help them visualize the solution. The best phone communicators I know treat every call like they are having coffee with a friend. Relaxed but focused. Genuinely interested in helping. Not rushing to get through their script. Practice Makes... Better Phone skills are like any other skill : you get better with practice. But here is the catch : you need the right kind of practice. Recording yourself during practice calls (with permission, obviously) can be eye opening. You hear all the "ums" and "ers" you did not realize you were using. The times you interrupted. When your energy dropped. Role playing different scenarios helps too. Difficult customer calls, technical support issues, sales presentations. The more situations you practice, the more prepared you are when real calls happen. Most importantly : get feedback from people who know what good phone communication sounds like. Not just "you did great", but actual specific feedback about what worked and what could be improved. Making This Actually Useful Look, I could keep going with theory and best practices. But if you are not actually going to use any of this, we are both wasting our time. Here is what I want you to do : pick one thing from this training outline. Just one. Maybe it is slowing down your speaking pace. Maybe it is really listening instead of planning what to say next. Focus on that one thing for a week. Every phone call, practice that specific skill. Notice what happens. How do people respond differently? Then pick another skill to work on. Phone communication is not rocket science, but it is not automatic either. In a world where everyone texts everything, the person who can actually have a proper phone conversation stands out. And in sales, customer service, or any people focused job : standing out in a good way is exactly what you want. Your voice on the phone represents you, your company, your professionalism. Make sure it is saying what you want it to say. The people on the other end of the line will notice the difference. Trust me. Even if they never tell you directly, good <a href="https://paramounttraining.com.au/training/communication-training/">communication skills</a> leave an impression. And in business, impressions become opportunities.</g:description> <g:price>2899.00 AUD</g:price> <g:link>https://chester12hudson.bigcartel.com/product/telephone-communication-skills</g:link> <g:image_link>https://assets.bigcartel.com/product_images/294427893/Telemarketing-Training.jpg</g:image_link> <g:additional_image_link></g:additional_image_link> <g:mpn>74752656</g:mpn> <g:condition>new</g:condition> <g:availability>in stock</g:availability> </item> <item> <g:id>74752599</g:id> <g:title>Communication Training</g:title> <g:description>Communication Skills Training : Building Real Connections That Actually Matter Sydney's got this whole thing about being sophisticated, right? Opera house, harbour bridge, fancy restaurants where they put tiny portions on massive plates. But here's what really gets me : when you walk into most workplaces here, people still can't have a proper conversation to save their lives. l worked in the CBD for years before switching to training. Watched grown professionals stumble through presentations like teenagers asking someone to prom. It's painful. And the worst part? Everyone pretends it's normal. We live in a world where you can video call someone on the other side of the planet, but ask most people to explain something clearly to their colleague sitting next to them and suddenly it's rocket science. What's actually happening? Last week l had this manager tell me his team was "struggling with communication challenges." Fancy words for : they can't talk to each other without someone getting upset or confused. He wanted a quick fix. Two hour workshop, maybe some PowerPoint slides about active listening. That's not how this works. Real communication training isn't about teaching people to smile more or remember names. Though those things help, l guess. It's about understanding that when someone talks, they are not just moving air around. They are trying to connect with another human being. And most of us are terrible at it. You know what l see all the time? People who think being loud equals being clear. People who interrupt because they are convinced their idea is more important. People who nod along but their eyes are already planning what they'll say next. Then there are the ones who won't speak up at all. Sitting in meetings like decorative plants, agreeing with everything because confrontation feels scary. Neither approach works. Sydney's packed with <a href="https://paramounttraining.com.au/training/communication-training/">communication training</a> options. Universities, corporate providers, weekend workshops. Some are good. Many are... not. You can spot the bad ones easily : they promise instant results, focus only on presentation skills, or use too much jargon about "optimising interpersonal dynamics." Real training acknowledges that changing how you communicate takes time and practice. What actually helps? Starting with listening. Proper listening, not just waiting for your turn to talk. Most people hear words but miss meaning. They catch facts but lose emotions. l remember this exercise where we paired people up. One person talked about a challenge they were facing at work. The other person could only ask questions : no advice, no solutions, no "have you tried this?" Just questions. Half the room couldn't do it. They kept wanting to fix things, offer suggestions, relate it back to their own experience. The other person would be mid sentence and they'd jump in with "Oh, that reminds me of when l..." That's not listening. That's just taking turns to talk. When you actually listen to someone, really listen, something shifts. They feel heard. They open up more. They trust you. And suddenly, communication becomes easier because you are not performing anymore, you are connecting. But listening is just the start. There's body language : and l don't mean the pseudo science stuff about crossed arms meaning you are defensive. l mean being aware that your face shows what you are thinking, even when you don't want it to. There's clarity : saying what you mean without layers of corporate speak or apologising for having an opinion. There's timing : knowing when to speak up, when to stay quiet, when to push back, when to let things go. And there's the hard one : dealing with conflict without either avoiding it completely or turning everything into a battle. These skills matter everywhere. Not just in meetings or presentations. When you are explaining to your team why priorities have changed again. When you are giving feedback that someone won't want to hear. When you are negotiating deadlines or budgets or who's buying coffee for the office. The Sydney advantage What l love about training people here is the diversity. You'll have someone from the finance sector next to someone in creative industries next to someone working in healthcare. Different backgrounds, different communication styles, different challenges. That mix creates better learning. The accountant learns from the designer's approach to visual communication. The nurse shares how she handles difficult conversations with worried families. The startup founder talks about pitching ideas when everyone thinks you are crazy. It's messier than a homogeneous group, but more realistic. In actual workplaces, you need to communicate with all sorts of people. And Sydney people, once they get comfortable, will tell you exactly what they think. That's gold for communication training because you get honest feedback instead of polite nodding. The university option versus practical training Universities offer comprehensive programs. Structured learning, academic backing, formal qualifications. Good if you want depth and credentials. But sometimes you just need to get better at talking to people without writing essays about communication theory. Practical training focuses on skills you can try tomorrow. Role playing difficult conversations. Recording yourself giving feedback and watching it back (painful but effective). Practising presentations with interruptions and questions. Both approaches work. Depends what you need and how much time you have. Making it stick Here's what doesn't work : attending one session and expecting everything to change. Communication habits run deep. You have been talking to people your whole life, mostly in patterns you developed years ago. Breaking those patterns takes practice. Some people leave training sessions energised, ready to transform how they interact with everyone. Week later, they are back to old habits because changing behaviour is hard when you are busy and stressed. What helps is starting small. Pick one thing to focus on. Maybe it's making eye contact when people are talking to you. Maybe it's pausing before you respond instead of jumping straight in. Maybe it's checking whether you understood what someone meant instead of assuming you know. Do that for a few weeks until it becomes automatic. Then add something else. The awkward truth Most communication problems are not actually about communication. They are about relationships, power, trust, fear. Someone won't speak up in meetings because they don't trust their ideas are welcome. Someone else dominates conversations because they are insecure about their expertise. People avoid difficult conversations because they are scared of making things worse. Good <a href="https://paramounttraining.com.au/training/effective-communication-training/">communication skills training</a> addresses this stuff. Not just the technical how tos, but the emotional and psychological barriers that stop people from connecting properly. That's harder to teach and harder to learn. But it's where the real change happens. Is it worth it? l've seen people transform how they work just by getting better at communication. Projects run smoother when everyone understands what's expected. Teams perform better when people can disagree without it becoming personal. Leaders become more effective when they can explain their vision clearly. It's not magic. It's just humans learning to be human with each other more skillfully. And in a city like Sydney, where business moves fast and competition is fierce, being able to communicate well gives you an edge. Not because it's rare to find people who can talk, but because it's rare to find people who can really connect. Finding your fit If you are thinking about communication training, be honest about what you need. Are you someone who struggles to speak up? Or someone who talks too much? Do you need help with presentations, or is it more about everyday conversations? Different programs suit different needs. Some focus on public speaking. Others on <a href="https://paramounttraining.com.au/training/conflict-resolution-training/">conflict resolution</a>. Some are about leadership communication, others about team dynamics. Don't just pick based on convenience or price. Pick based on what will actually help you get better at connecting with people. Because at the end of the day, that's what communication really is : connection. Everything else is just technique. And Sydney's got plenty of places to learn both. You just need to show up and be willing to feel awkward while you figure it out. Most people won't. They'll keep having the same frustrating conversations, the same miscommunications, the same missed opportunities to really understand each other. But if you are reading this, maybe you are different. Maybe you are ready to get uncomfortable in service of getting better. That would make for a nice change.</g:description> <g:price>2899.00 AUD</g:price> <g:link>https://chester12hudson.bigcartel.com/product/communication-training</g:link> <g:image_link>https://assets.bigcartel.com/product_images/294427461/Communication-Training.jpg</g:image_link> <g:additional_image_link></g:additional_image_link> <g:mpn>74752599</g:mpn> <g:condition>new</g:condition> <g:availability>in stock</g:availability> </item> <item> <g:id>74752236</g:id> <g:title>Self Motivated</g:title> <g:description>Self-Motivation Training : Getting Yourself Sorted When Work Feels Like a Prison Look, l have been in those jobs where Monday morning hits you like a truck. Where you sit at your desk staring at the screen thinking "is this it?" and the answer keeps being yes. This training is not about pretending everything is amazing or forcing a smile when you feel dead inside. It is about figuring out why you are stuck and actually doing something about it. What We Actually Cover Here Everyone keeps waiting for motivation to show up like some magical fairy. Your manager will inspire you, the company will change, someone will notice your hard work. Good luck with that. We start with this uncomfortable truth : the only person responsible for your motivation is you. And that is both terrifying and brilliant at the same time. Week 1 : Stop Making Excuses First week is brutal honestly. We look at all the reasons you give yourself for staying miserable. "l cannot leave because of the mortgage" "l am too old to start again" "what if l fail?" These are not reasons, they are excuses. And excuses are just fear wearing a business suit. You will learn the difference between legitimate concerns and the stories you tell yourself to stay comfortable. Because comfortable is often just another word for stuck. The exercises here make people squirm. We write down every excuse you have used in the last month and then we tear them apart one by one. It hurts but it works. Week 2 : Building Goals That Actually Matter Most people set goals that sound good but mean nothing. "l want to be more successful" - what does that even look like? "l want work life balance" - sure, and l want to win the lottery. We build goals with edges. Sharp ones that cut through the fog of wishful thinking. Goals that make you nervous when you say them out loud because they might actually happen. The method we use here comes from watching hundreds of people fail at fluffy goals and succeed with the concrete ones. <a href="https://paramounttraining.com.au/training/goal-setting-and-getting-things-done-training/">Goal setting training</a> that works means getting honest about what you actually want versus what you think you should want. Two completely different things. Week 3 : When Everything Falls Apart Here is what the motivation gurus do not tell you : motivation disappears. One day you are on fire, next day you cannot be bothered to shower. This is not failure, this is being human. The difference between quitters and stayers is not that motivated people never have bad days. It is that they have systems for when the wheels come off. We spend this week building your disaster plan. What do you do when you wake up and cannot face the day? Because that day is coming, probably sooner than you think. This is where most training programs fail. They assume you will stay motivated forever. We assume you will not and plan accordingly. Week 4 : Taking Risks Without Jumping Off Cliffs Playing it safe kills your soul slowly. Like death by a thousand compromises, each one seeming reasonable at the time. Taking smart risks does not mean being reckless. It means making moves toward what you want instead of what feels easy. Most people live so far on the safe side they forget what wanting something feels like. We map out your risk appetite this week. Find that sweet spot between paralysed and stupid. Because both will keep you exactly where you are now. <a href="https://paramounttraining.com.au/training/taking-initiative/">Taking initiative training</a> is really about getting comfortable with being uncomfortable. And most of us are way too comfortable for our own good. Week 5 : Making Changes Stick Final week is about maintenance because motivation is not a one time fix. It is like fitness : you build it, lose it, build it again, maintain it when you can. We create routines that support your goals without feeling like punishment. Daily habits that compound over time instead of burning you out in week two. Weekly check ins that keep you honest. Monthly reviews that adjust course when life gets messy. Because life always gets messy. The people who change their lives long term are not the ones who make dramatic gestures. They are the ones who make small consistent changes that add up over years. <a href="https://paramounttraining.com.au/training/self-care-training-mental-health-strategies/">Self-care strategies</a> become part of this because you cannot motivate yourself if you are running on empty all the time. Who This Actually Helps People tired of complaining about their situation but not changing it. Employees who want more than a pay cheque but do not know how to get there. Managers who need to sort themselves out before they can help anyone else. This is not for people looking for easy answers. Easy answers got you where you are now. This is for people ready to do uncomfortable work for uncomfortable periods of time. What You Walk Away With Five sessions that build on each other. Tools you can use immediately when motivation disappears. A framework for making decisions that align with what you actually want instead of what everyone expects. No inspiration posters. No feel good nonsense. Just strategies that work when willpower fails and systems that function when you do not feel like it. The Uncomfortable Truth Self motivation is not about feeling motivated all the time. It is about moving forward especially when you do not want to. It is about building systems stronger than your moods. Most people wait for lightning to strike. We teach you how to generate your own electricity. Even on cloudy days, especially on cloudy days. <a href="https://paramounttraining.com.au/training/success-training/">Success training</a> that works asks hard questions : What do you actually want? What are you willing to sacrifice to get it? How long will you keep making the same excuses? If those questions make you uncomfortable, brilliant. That is where real work begins. Ready to Stop Waiting? Self motivation starts with a decision made right now, not tomorrow when you feel better or next month when things calm down. Now while you are reading this and feeling like maybe something could change. People who transform their lives are not the ones with the most talent or luck. They are the ones who decide to start and then figure it out as they go. Messy, imperfect, but moving forward. What happens next is entirely up to you. You can close this and go back to waiting for someone else to fix your situation. Or you can decide that maybe you are tired enough of being tired to actually try something different. Hard work is guaranteed. The question is not whether it will be difficult, it will be. The question is whether you are ready to do difficult things for something that actually matters to you.</g:description> <g:price>2899.00 AUD</g:price> <g:link>https://chester12hudson.bigcartel.com/product/self-motivated</g:link> <g:image_link>https://assets.bigcartel.com/product_images/294426459/Self-Motivation-The-Winners-Secret.jpg</g:image_link> <g:additional_image_link></g:additional_image_link> <g:mpn>74752236</g:mpn> <g:condition>new</g:condition> <g:availability>in stock</g:availability> </item> </channel></rss> 
