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<?xml version="1.0" encoding="utf-8" standalone="no"?><rss xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"> <channel> <title>CMSWire.com - All News</title> <link>https://www.cmswire.com/</link><atom:link href="https://www.cmswire.com/fb-index.rss" rel="self" type="application/rss+xml"/> <description>All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.</description> <copyright>Copyright Simpler Media Group, Inc. All rights reserved.</copyright> <generator>https://www.simplermedia.com/</generator> <lastBuildDate>Fri, 17 May 2024 07:40:08 -0500</lastBuildDate> <language>en</language> <item> <author>pr@cmswire.com (Lisa Dance)</author> <category>customer experience</category> <category>customer loyalty and retention</category> <category>user experience</category> <category>customer satisfaction</category> <category>customer feedback</category> <title>Why Usability Testing Is Crucial for Success</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/9f35f3fbd3354798b0699ee94748d786.ashx"><img src="https://www.cmswire.com/-/media/9f35f3fbd3354798b0699ee94748d786.ashx?mw=320&mh=240" /></a></p><p>Don't expect people to buy or use a product, service or technology without taking the time to see if it's usable and meets their needs.</p><a href="https://www.cmswire.com/customer-experience/why-usability-testing-is-crucial-for-success/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Fri, 17 May 2024 07:40:08 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/why-usability-testing-is-crucial-for-success/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">a597a931-fdbd-4d76-83a3-fa67e73604ff</guid> </item> <item> <author>pr@cmswire.com (Luke Soon)</author> <category>customer experience</category> <category>customer service and support</category> <category>digital experience</category> <category>customer trust</category> <category>customer loyalty</category> <title>Customer Trust: The Backbone of Digital Age</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/05fe079eb52d48a287152d37b50d832f.ashx"><img src="https://www.cmswire.com/-/media/05fe079eb52d48a287152d37b50d832f.ashx?mw=320&mh=240" /></a></p><p>When there’s no trust, there can be no value creation.</p><a href="https://www.cmswire.com/customer-experience/customer-trust-the-backbone-of-digital-age/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Thu, 16 May 2024 10:27:24 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/customer-trust-the-backbone-of-digital-age/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">7c58a076-8546-4484-9809-f79da8e2d370</guid> </item> <item> <author>pr@cmswire.com (Dustin Engel)</author> <category>digital marketing</category> <category>customer loyalty and retention</category> <category>dxm</category> <category>consent</category> <category>customer trust</category> <category>data privacy and security</category> <category>customer experience</category> <category>personalization</category> <title>Consumer Data Privacy: Win Trust With Consent-Based Marketing</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/038f8067b6554e9baecbd261606d3cc0.ashx"><img src="https://www.cmswire.com/-/media/038f8067b6554e9baecbd261606d3cc0.ashx?mw=320&mh=240" /></a></p><p>The playbook to navigate first- and zero-party data and foster customer loyalty through consent-based marketing.</p><a href="https://www.cmswire.com/digital-marketing/consumer-data-privacy-win-trust-with-consent-based-marketing/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Thu, 16 May 2024 09:51:37 -0500</pubDate> <link>https://www.cmswire.com/digital-marketing/consumer-data-privacy-win-trust-with-consent-based-marketing/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">5cdd7410-cd43-4087-9cee-656fae9eb482</guid> </item> <item> <author>pr@cmswire.com (Dom Nicastro)</author> <category>customer experience</category> <category>salesforce</category> <category>cxm</category> <category>salesforce certification</category> <category>crm</category> <title>What You Need To Know About Salesforce Certifications</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/7131eab31211444a84327d912e56477f.ashx"><img src="https://www.cmswire.com/-/media/7131eab31211444a84327d912e56477f.ashx?mw=320&mh=240" /></a></p><p>A look at the Salesforce Certifications that will help make you more marketable and better paid, as well as information on training and costs.</p><a href="https://www.cmswire.com/customer-experience/what-you-need-to-know-about-salesforce-certifications/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Thu, 16 May 2024 09:38:00 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/what-you-need-to-know-about-salesforce-certifications/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">c0fbfbec-c190-4160-b1df-97266b7042af</guid> </item> <item> <author>pr@cmswire.com (Scott Clark)</author> <category>customer experience</category> <category>diversity equity and inclusion</category> <category>brand perception</category> <category>recruitment</category> <category>dei</category> <category>inclusive marketing</category> <title>Double up on DEI: The Real Impact on Customer Experience</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/1209feae813e49ba930b119ed2235aed.ashx"><img src="https://www.cmswire.com/-/media/1209feae813e49ba930b119ed2235aed.ashx?mw=320&mh=240" /></a></p><p>How integrating DEI into business strategies doesn't just create a fairer workplace, but significantly enhances how customers perceive and interact with brands.</p><a href="https://www.cmswire.com/customer-experience/double-up-on-dei-the-real-impact-on-customer-experience/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Thu, 16 May 2024 09:07:53 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/double-up-on-dei-the-real-impact-on-customer-experience/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">6a4b825a-f2bc-4d2f-95d7-ab843ad1bd51</guid> </item> <item> <author>pr@cmswire.com (Alex Kantrowitz)</author> <category>digital experience</category> <category>emotional intelligence</category> <category>generative ai</category> <category>artificial intelligence</category> <category>ai</category> <title>AI's Next Big Step: Detecting Human Emotion and Expression</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/66e905d710224fe8b99fa75fb2197fd8.ashx"><img src="https://www.cmswire.com/-/media/66e905d710224fe8b99fa75fb2197fd8.ashx?mw=320&mh=240" /></a></p><p>Emotionally intelligent bots may soon understand how you feel when you talk to them and reply with empathy. Is this the future?</p><a href="https://www.cmswire.com/digital-experience/ais-next-big-step-detecting-human-emotion-and-expression/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Thu, 16 May 2024 08:45:23 -0500</pubDate> <link>https://www.cmswire.com/digital-experience/ais-next-big-step-detecting-human-emotion-and-expression/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">f02f87c7-df00-4312-9f47-314f5f2d20ad</guid> </item> <item> <author>pr@cmswire.com (Rich Hein)</author> <category>customer experience</category> <category>metrics and analytics</category> <category>customer service and support</category> <category>ces</category> <category>customer satisfaction</category> <category>nps</category> <category>artificial intelligence</category> <category>ai</category> <title>Leveraging Analytics to Transform Customer Support</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/cc18387d6f4f4708b3994e3d8c31ebaf.ashx"><img src="https://www.cmswire.com/-/media/cc18387d6f4f4708b3994e3d8c31ebaf.ashx?mw=320&mh=240" /></a></p><p>Leverage analytics to enhance customer support strategies and drive greater customer satisfaction.</p><a href="https://www.cmswire.com/customer-experience/leveraging-analytics-to-transform-customer-support/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Wed, 15 May 2024 10:51:01 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/leveraging-analytics-to-transform-customer-support/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">17b78bda-358f-405d-92bb-7dcbc3e38f7f</guid> </item> <item> <author>pr@cmswire.com (Duncan Smith)</author> <category>digital marketing</category> <category>authenticity</category> <category>brand marketing</category> <category>data analytics</category> <category>strategies</category> <category>customer understanding</category> <title>Are Your Brand Marketing Strategies Outdated?</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/da7002f7648d4a89bcd182e08841f779.ashx"><img src="https://www.cmswire.com/-/media/da7002f7648d4a89bcd182e08841f779.ashx?mw=320&mh=240" /></a></p><p>The biggest challenge facing today's marketers isn't a lack of creativity – it's a lack of resources and time to be curious.</p><a href="https://www.cmswire.com/digital-marketing/are-your-brand-marketing-strategies-outdated/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Wed, 15 May 2024 09:46:30 -0500</pubDate> <link>https://www.cmswire.com/digital-marketing/are-your-brand-marketing-strategies-outdated/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">881e5fa3-f191-46d8-969e-6307df4e51dc</guid> </item> <item> <author>pr@cmswire.com (Jason Ball)</author> <category>digital marketing</category> <category>brand building</category> <category>b2b</category> <category>marketing strategies</category> <category>business growth</category> <title> B2B Marketing Strategies: Today's Playbook Defined</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/6317c55bc11d464f9cf4078034d73b85.ashx"><img src="https://www.cmswire.com/-/media/6317c55bc11d464f9cf4078034d73b85.ashx?mw=320&mh=240" /></a></p><p>Faced with a deluge of low-quality noise — buyers have become indifferent and apathetic to marketing content.</p><a href="https://www.cmswire.com/digital-marketing/b2b-marketing-strategies-todays-playbook-defined/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Wed, 15 May 2024 09:20:35 -0500</pubDate> <link>https://www.cmswire.com/digital-marketing/b2b-marketing-strategies-todays-playbook-defined/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">8236bf12-9bf9-4fb5-b846-35f05ea29a84</guid> </item> <item> <author>pr@cmswire.com (Rich Hein)</author> <category>contact center</category> <category>contact centers</category> <category>ivr</category> <category>chatbots</category> <category>customer support and service</category> <category>generative ai</category> <category>customer experience</category> <category>artificial intelligence</category> <category>ai</category> <category>cmswiretv</category> <category>beyond the call</category> <title>From Analytics to Action: How Contact Centers Are Getting Smarter</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/f4a0cea2c2324668a93ec37a24008ac4.ashx"><img src="https://www.cmswire.com/-/media/f4a0cea2c2324668a93ec37a24008ac4.ashx?mw=320&mh=240" /></a></p><p>Explore the integration of AI and analytics in modernizing contact centers for improved customer interactions.</p><a href="https://www.cmswire.com/contact-center/from-analytics-to-action-how-contact-centers-are-getting-smarter/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Wed, 15 May 2024 08:09:05 -0500</pubDate> <link>https://www.cmswire.com/contact-center/from-analytics-to-action-how-contact-centers-are-getting-smarter/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">69c18a53-5834-44e9-8234-cefc01be4529</guid> </item> <item> <author>pr@cmswire.com (Pierre DeBois)</author> <category>digital experience</category> <category>google io</category> <category>google</category> <category>seo</category> <category>search engine optimization</category> <category>search</category> <category>google search</category> <category>gemini</category> <category>digital marketing</category> <title>Google I/O 2024: AI to Redefine the Future of Search</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/4582a8900b524ebeac45a0ea510e886e.ashx"><img src="https://www.cmswire.com/-/media/4582a8900b524ebeac45a0ea510e886e.ashx?mw=320&mh=240" /></a></p><p>Insights into Google's latest AI innovations and their impact on search strategies from I/O 2024.</p><a href="https://www.cmswire.com/digital-experience/google-io-2024-ai-to-redefine-the-future-of-search/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 14 May 2024 21:28:22 -0500</pubDate> <link>https://www.cmswire.com/digital-experience/google-io-2024-ai-to-redefine-the-future-of-search/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">cf751673-fdcc-4d15-8033-d36c77dd512f</guid> </item> <item> <author>pr@cmswire.com (Myles Suer)</author> <category>customer experience</category> <category>mvp</category> <category>minimum viable product</category> <category>digital marketing</category> <title>Minimum Viable Product: The Route to Digital Success</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/f2ff70637ba04568bda5958f27081ca1.ashx"><img src="https://www.cmswire.com/-/media/f2ff70637ba04568bda5958f27081ca1.ashx?mw=320&mh=240" /></a></p><p>Master MVP strategies for digital success and superior customer experience.</p><a href="https://www.cmswire.com/customer-experience/minimum-viable-product-the-route-to-digital-success/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 14 May 2024 09:50:11 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/minimum-viable-product-the-route-to-digital-success/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">40564bef-ce38-495d-a36d-d6680d910901</guid> </item> <item> <author>pr@cmswire.com (Sam Stern)</author> <category>customer experience</category> <category>customer loyalty and retention</category> <category>cxm</category> <category>customer surveys</category> <category>customer feedback</category> <title>Customer Loyalty Strategies: Why Positive Memories Matter</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/4eef0d8d4a344803939d713e93e2f3fd.ashx"><img src="https://www.cmswire.com/-/media/4eef0d8d4a344803939d713e93e2f3fd.ashx?mw=320&mh=240" /></a></p><p>Turn customer memories into lasting loyalty with these effective strategies.</p><a href="https://www.cmswire.com/customer-experience/customer-loyalty-strategies-reinforcing-positive-memories-matters/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 14 May 2024 09:36:24 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/customer-loyalty-strategies-reinforcing-positive-memories-matters/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">0c8a7bea-eedc-43a5-bed8-91ee2ca35cfc</guid> </item> <item> <author>pr@cmswire.com (Alex Kantrowitz)</author> <category>digital experience</category> <category>large language models</category> <category>generative ai</category> <category>llms</category> <category>artificial intelligence</category> <category>ai</category> <title>Generative AI Might Be Slamming Right Into a Resource Wall</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/65f07727512d4d7bb630edf1f19e6c15.ashx"><img src="https://www.cmswire.com/-/media/65f07727512d4d7bb630edf1f19e6c15.ashx?mw=320&mh=240" /></a></p><p>Throwing more data, compute and energy at the problem may run its course. What’s next?</p><a href="https://www.cmswire.com/digital-experience/generative-ai-might-be-slamming-right-into-a-resource-wall/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 14 May 2024 08:54:55 -0500</pubDate> <link>https://www.cmswire.com/digital-experience/generative-ai-might-be-slamming-right-into-a-resource-wall/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">365ae84f-c328-4a54-b694-aea8899f80a0</guid> </item> <item> <author>pr@cmswire.com (Scott Clark)</author> <category>digital marketing</category> <category>chatgpt</category> <category>openai</category> <category>sam altman</category> <category>generative ai</category> <category>gpt-4o</category> <category>artificial intelligence</category> <title>OpenAI’s GPT4o: Smarter, Faster — and It Speaks</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/13caf247b35549f6ae8fce3ef902a7f3.ashx"><img src="https://www.cmswire.com/-/media/13caf247b35549f6ae8fce3ef902a7f3.ashx?mw=320&mh=240" /></a></p><p>OpenAI's latest release, GPT4o, introduces a faster, smarter AI assistant with voice and translation capabilities, transforming digital conversations.</p><a href="https://www.cmswire.com/digital-marketing/openais-gpt4o-smarter-faster-and-it-speaks/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Mon, 13 May 2024 16:02:33 -0500</pubDate> <link>https://www.cmswire.com/digital-marketing/openais-gpt4o-smarter-faster-and-it-speaks/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">09aed0ce-b337-45fa-a6a7-b4c4c6e253b7</guid> </item> <item> <author>pr@cmswire.com (Scott Clark)</author> <category>digital experience</category> <category>innovation</category> <category>ethics</category> <category>ai ethics</category> <category>data privacy and security</category> <category>ai bias</category> <category>artificial intelligence</category> <category>ai</category> <title>AI and Ethics: Navigating the New Frontier</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/40e9517a99c7483586b949fd592eae31.ashx"><img src="https://www.cmswire.com/-/media/40e9517a99c7483586b949fd592eae31.ashx?mw=320&mh=240" /></a></p><p>Businesses must maintain a balance between using AI to drive innovation and adhering to ethical standards that safeguard consumer rights and societal norms.</p><a href="https://www.cmswire.com/digital-experience/ai-and-ethics-navigating-the-new-frontier/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Mon, 13 May 2024 10:54:18 -0500</pubDate> <link>https://www.cmswire.com/digital-experience/ai-and-ethics-navigating-the-new-frontier/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">f2f1df51-b173-4c28-8bfe-41205262a04e</guid> </item> <item> <author>pr@cmswire.com (Nishant Patel)</author> <category>customer experience</category> <category>customer loyalty and retention</category> <category>cxm</category> <category>customer success</category> <category>collaboration</category> <title>How Tech and Customer Success Teams Can Help Each Other</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/f36d6500c4924d94a6fc6586d41a23fa.ashx"><img src="https://www.cmswire.com/-/media/f36d6500c4924d94a6fc6586d41a23fa.ashx?mw=320&mh=240" /></a></p><p>It’s up to the leaders to set the stage for cross-team learning to tear down silos.</p><a href="https://www.cmswire.com/customer-experience/how-tech-and-customer-success-teams-can-help-each-other/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Mon, 13 May 2024 10:17:12 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/how-tech-and-customer-success-teams-can-help-each-other/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">645c981f-e9fa-4cf0-b06d-808a365583fd</guid> </item> <item> <author>pr@cmswire.com (Scott Sachs)</author> <category>contact center</category> <category>customer service and support</category> <category>ivr</category> <category>contact center agents</category> <category>interactive voice responses</category> <category>artificial inteligence</category> <category>customer experience</category> <category>ai</category> <title>AI in Contact Centers: Leveraging Lessons From the Past</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/4af6def8038c454d98dfaafaeaa9668d.ashx"><img src="https://www.cmswire.com/-/media/4af6def8038c454d98dfaafaeaa9668d.ashx?mw=320&mh=240" /></a></p><p>See how AI is reshaping customer interactions and agent efficiency in modern contact centers.</p><a href="https://www.cmswire.com/contact-center/ai-in-contact-centers-leveraging-lessons-from-the-past/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Mon, 13 May 2024 09:33:15 -0500</pubDate> <link>https://www.cmswire.com/contact-center/ai-in-contact-centers-leveraging-lessons-from-the-past/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">1b3657c6-08ab-45f9-a29b-fba14bdb6201</guid> </item> <item> <author>pr@cmswire.com (Michelle Hawley)</author> <category>ecommerce</category> <category>digital experience</category> <category>dxm</category> <category>ecommerce certifications</category> <category>customer experience</category> <title>The 9 Best Ecommerce Certifications and Courses in 2024</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/d4a4f1fde7da464e9e42c3cb6e6e3d0d.ashx"><img src="https://www.cmswire.com/-/media/d4a4f1fde7da464e9e42c3cb6e6e3d0d.ashx?mw=320&mh=240" /></a></p><p>Discover the top ecommerce certifications and courses in 2024. Gain skills, stand out and advance your career.</p><a href="https://www.cmswire.com/ecommerce/the-9-best-ecommerce-certifications-and-courses/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Mon, 13 May 2024 09:07:03 -0500</pubDate> <link>https://www.cmswire.com/ecommerce/the-9-best-ecommerce-certifications-and-courses/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">c72b9876-44d6-4dfd-a5fd-7da1ec527c32</guid> </item> <item> <author>pr@cmswire.com (Michelle Hawley)</author> <category>digital marketing</category> <category>dxm</category> <category>advertising</category> <category>apple</category> <category>social media</category> <category>cultural alignment</category> <title>Apple’s ‘Crush’ Ad Controversy: Insights Into the Power of Public Opinion</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/1e16d31d4adf4b4491c3cdb47c317dfb.ashx"><img src="https://www.cmswire.com/-/media/1e16d31d4adf4b4491c3cdb47c317dfb.ashx?mw=320&mh=240" /></a></p><p>Get the inside scoop on the Apple “Crush” ad controversy, and the importance of empathy and cultural awareness in brand messaging.</p><a href="https://www.cmswire.com/digital-marketing/apples-crush-ad-controversy-insights-into-the-power-of-public-opinion/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Fri, 10 May 2024 12:14:42 -0500</pubDate> <link>https://www.cmswire.com/digital-marketing/apples-crush-ad-controversy-insights-into-the-power-of-public-opinion/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">be33d805-ad9c-41c3-a3a0-f0e3528d3378</guid> </item> <item> <author>pr@cmswire.com (Rhoan Morgan)</author> <category>digital marketing</category> 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<link>https://www.cmswire.com/digital-marketing/5-refreshes-to-boost-creative-b2b-marketing-strategies/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">909af50e-301f-4c66-bec1-a4994ffb1b55</guid> </item> <item> <author>pr@cmswire.com (Brian Klais)</author> <category>digital marketing</category> <category>user experience</category> <category>transparency</category> <category>mobile design</category> <category>ux design</category> <category>ux</category> <category>data privacy and security</category> <category>marketing</category> <title>Not Your Parents’ Mobile UX Design Strategy</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/25227c5228dd48f4b4caa9a5f94d4ef1.ashx"><img src="https://www.cmswire.com/-/media/25227c5228dd48f4b4caa9a5f94d4ef1.ashx?mw=320&mh=240" /></a></p><p>The mobile UX strategies of yesterday are simply inadequate for today's digital environment.</p><a href="https://www.cmswire.com/digital-marketing/not-your-parents-mobile-ux-design-strategy/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Fri, 10 May 2024 09:39:59 -0500</pubDate> <link>https://www.cmswire.com/digital-marketing/not-your-parents-mobile-ux-design-strategy/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">109d54b5-dd85-4219-bce8-026a823fb06d</guid> </item> <item> <author>pr@cmswire.com (Scott Clark)</author> <category>digital marketing</category> <category>dxm</category> <category>digital advertising</category> <category>digital media</category> <category>content</category> <category>print media</category> <category>marketing</category> <title>Does the Death of Print Equal a Resurgence in Digital Advertising?</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/d2f908c780a847e6b5f3f016c4d83722.ashx"><img src="https://www.cmswire.com/-/media/d2f908c780a847e6b5f3f016c4d83722.ashx?mw=320&mh=240" /></a></p><p>While the decline of print media may seem like a loss for traditional forms of advertising, it represents an opportunity for digital advertising to flourish.</p><a href="https://www.cmswire.com/digital-marketing/does-the-death-of-print-equal-a-resurgence-in-digital-advertising/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Fri, 10 May 2024 09:21:10 -0500</pubDate> <link>https://www.cmswire.com/digital-marketing/does-the-death-of-print-equal-a-resurgence-in-digital-advertising/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">b55daba6-d31b-4f06-88f0-9afd826e76f1</guid> </item> <item> <author>pr@cmswire.com (Lesley Harrison )</author> <category>customer experience</category> <category>metrics and analytics</category> <category>customer service and support</category> <category>outbound marketing</category> <category>inbound marketing</category> <category>contact center</category> <category>call center metrics</category> <category>digital workplace</category> <category>automation</category> <title>What Is a Call Center? How They Work </title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/7677e37d63004d74b6d9b96564a57bc9.ashx"><img src="https://www.cmswire.com/-/media/7677e37d63004d74b6d9b96564a57bc9.ashx?mw=320&mh=240" /></a></p><p>A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work.</p><a href="https://www.cmswire.com/customer-experience/what-is-a-call-center-a-detailed-guide/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Thu, 09 May 2024 10:25:00 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/what-is-a-call-center-a-detailed-guide/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">e33f7d37-0d58-463a-be62-5c954aa85c7b</guid> </item> <item> <author>pr@cmswire.com (Jono Luk)</author> <category>digital experience</category> <category>generative ai</category> <category>artificial intelligence</category> <category>ai</category> <title>Effective AI Implementation Starts Here </title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/9bde324560e6456d807c181f71776a90.ashx"><img src="https://www.cmswire.com/-/media/9bde324560e6456d807c181f71776a90.ashx?mw=320&mh=240" /></a></p><p>Generative AI outcomes are only as good as the data provided.</p><a href="https://www.cmswire.com/digital-experience/effective-ai-implementation-starts-here/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Thu, 09 May 2024 09:04:56 -0500</pubDate> <link>https://www.cmswire.com/digital-experience/effective-ai-implementation-starts-here/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">51ee2a22-512f-4cdb-9ce8-e1288835ae62</guid> </item> </channel></rss>If you would like to create a banner that links to this page (i.e. this validation result), do the following:
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