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<?xml version="1.0" encoding="utf-8" standalone="no"?><rss xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"> <channel> <title>CMSWire.com - All News</title> <link>https://www.cmswire.com/</link><atom:link href="https://www.cmswire.com/fb-index.rss" rel="self" type="application/rss+xml"/> <description>All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.</description> <copyright>Copyright Simpler Media Group, Inc. All rights reserved.</copyright> <generator>https://www.simplermedia.com/</generator> <lastBuildDate>Tue, 06 May 2025 12:12:25 -0500</lastBuildDate> <language>en</language> <item> <author>pr@cmswire.com (Dom Nicastro)</author> <category>contact center</category> <category>customer service and support</category> <category>customer experience</category> <category>news</category> <category>agentic ai</category> <category>parloa</category> <category>artificial intelligence</category> <title>Parloa Hits $1B Valuation, Signaling Agentic AI's Rise in CX</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/161b9286526247499a2777795de1e236.ashx"><img src="https://www.cmswire.com/-/media/161b9286526247499a2777795de1e236.ashx?mw=320&mh=240" /></a></p><p>Backed by $120M in funding, Parloa’s Agentic AI platform joins the billion-dollar CX club.</p><a href="https://www.cmswire.com/contact-center/parloa-hits-1b-valuation-signaling-agentic-ais-rise-in-cx/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 06 May 2025 12:12:25 -0500</pubDate> <link>https://www.cmswire.com/contact-center/parloa-hits-1b-valuation-signaling-agentic-ais-rise-in-cx/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">59ec7293-339c-40d9-b7e9-ba172b3b2e64</guid> </item> <item> <author>pr@cmswire.com (Dom Nicastro)</author> <category>digital marketing</category> <category>scott brinker</category> <category>#martech</category> <category>marketing technology</category> <category>customer data platforms</category> <category>chiefmartec</category> <category>frans riemersma</category> <category>martech tribe</category> <category>marketing</category> <category>ai</category> <category>artificial intelligence</category> <title>The Martech Supergraphic Has Grown Up: 15,000-Plus</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/98b4c8a5a7a04ee4b21357d7e81dca90.ashx"><img src="https://www.cmswire.com/-/media/98b4c8a5a7a04ee4b21357d7e81dca90.ashx?mw=320&mh=240" /></a></p><p>Legacy exits, AI-native surges and global power shifts define the state of martech in 2025.</p><a href="https://www.cmswire.com/digital-marketing/the-martech-supergraphic-has-grown-up-15000-plus/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 06 May 2025 11:22:34 -0500</pubDate> <link>https://www.cmswire.com/digital-marketing/the-martech-supergraphic-has-grown-up-15000-plus/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">a4a575a9-c558-42ca-8630-8fe6c5a24a1a</guid> </item> <item> <author>pr@cmswire.com (Tom Lewis)</author> <category>customer experience</category> <category>customer service and support</category> <category>customer satisfaction</category> <category>customer engagement</category> <category>chatgpt</category> <category>generative ai</category> <category>agentic ai</category> <category>ai in call centers</category> <category>ai in contact centers</category> <category>customer loyalty</category> <category>artificial intelligence</category> <title>AI Needs a Customer Strategy, Not Just a Use Case</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/408ac025dade43e09087a4ae1136df62.ashx"><img src="https://www.cmswire.com/-/media/408ac025dade43e09087a4ae1136df62.ashx?mw=320&mh=240" /></a></p><p>CX success won’t come from automation alone. It starts with thoughtful, trust-driven design.</p><a href="https://www.cmswire.com/customer-experience/ai-needs-a-customer-strategy-not-just-a-use-case/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 06 May 2025 07:00:08 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/ai-needs-a-customer-strategy-not-just-a-use-case/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">c77f9753-c2b4-445b-8118-418070bbfa86</guid> </item> <item> <author>pr@cmswire.com (Adam Berinsky)</author> <category>digital experience</category> <category>surveys</category> <category>customer satisfaction</category> <category>customer engagement</category> <category>customer surveys</category> <category>large language model</category> <category>llm</category> <category>ai</category> <title>Why AI Can’t Fix a Vague Survey Strategy</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/a9aa94476ac74443a1b1ae5898fba678.ashx"><img src="https://www.cmswire.com/-/media/a9aa94476ac74443a1b1ae5898fba678.ashx?mw=320&mh=240" /></a></p><p>Strong survey design still starts with you—AI just makes it faster if you use it right.</p><a href="https://www.cmswire.com/digital-experience/why-ai-cant-fix-a-vague-survey-strategy/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 06 May 2025 06:34:21 -0500</pubDate> <link>https://www.cmswire.com/digital-experience/why-ai-cant-fix-a-vague-survey-strategy/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">1d2aa52d-0952-4030-be01-5515a563a53e</guid> </item> <item> <author>pr@cmswire.com (Dom Nicastro)</author> <category>digital experience</category> <category>dxm</category> <category>news</category> <category>web experience</category> <category>cloud computing</category> <category>webflow</category> <title>Webflow Launches Full-Stack App Hosting With Webflow Cloud</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/a5d19d35e7c3466a9c5e3861206e898d.ashx"><img src="https://www.cmswire.com/-/media/a5d19d35e7c3466a9c5e3861206e898d.ashx?mw=320&mh=240" /></a></p><p>Webflow introduces Webflow Cloud, enabling developers to deploy full-stack apps natively on the platform—plus, GSAP becomes free for all users.</p><a href="https://www.cmswire.com/digital-experience/webflow-launches-full-stack-app-hosting-with-webflow-cloud/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 06 May 2025 06:03:04 -0500</pubDate> <link>https://www.cmswire.com/digital-experience/webflow-launches-full-stack-app-hosting-with-webflow-cloud/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">7dc2fc5d-6962-4425-a6b4-0cae92311555</guid> </item> <item> <author>pr@cmswire.com (Jim Boitnott)</author> <category>customer experience</category> <category>customer satisfaction</category> <category>nps</category> <category>net promoter score</category> <category>contact center</category> <category>customer feedback</category> <category>call center</category> <title>Your Customer Experience Dream Team: Employees That Deliver Wow Moments</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/725e5434fa114cd788a5de4e047e3b2b.ashx"><img src="https://www.cmswire.com/-/media/725e5434fa114cd788a5de4e047e3b2b.ashx?mw=320&mh=240" /></a></p><p>Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of truly memorable customer experiences.</p><a href="https://www.cmswire.com/customer-experience/your-customer-experience-dream-team-employees-that-deliver-wow-moments/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Mon, 05 May 2025 15:36:22 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/your-customer-experience-dream-team-employees-that-deliver-wow-moments/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">65ad7a3c-8c72-4738-81e4-bc9f0ef119fb</guid> </item> <item> <author>pr@cmswire.com (Scott Clark)</author> <category>contact center</category> <category>customer experience</category> <category>omni-channel</category> <category>predictive analytics</category> <category>agent experience</category> <category>agentic ai</category> <category>omnichannel contact center</category> <category>call center</category> <category>ai</category> <category>artificial intelligence</category> <title>The Ultimate Guide to the Omnichannel Contact Center</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/953ec486397e46ad8e78a16d8fa14e15.ashx"><img src="https://www.cmswire.com/-/media/953ec486397e46ad8e78a16d8fa14e15.ashx?mw=320&mh=240" /></a></p><p>Customers expect continuity—your contact center should too. Here's what makes omnichannel essential for modern customer experience.</p><a href="https://www.cmswire.com/contact-center/the-ultimate-guide-to-the-omnichannel-contact-center/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Mon, 05 May 2025 14:41:31 -0500</pubDate> <link>https://www.cmswire.com/contact-center/the-ultimate-guide-to-the-omnichannel-contact-center/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">47975501-ec2e-4f4e-b884-0a10b009579a</guid> </item> <item> <author>pr@cmswire.com (Pierre DeBois)</author> <category>digital marketing</category> <category>vector search</category> <category>search</category> <category>metadata</category> <category>customer experience</category> <category>customer engagement</category> <category>customer data</category> <title>Why CMOs Shouldn’t Overlook Vector Search</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/b38ca3f59eaa4527a56994f94d69315b.ashx"><img src="https://www.cmswire.com/-/media/b38ca3f59eaa4527a56994f94d69315b.ashx?mw=320&mh=240" /></a></p><p>Vector databases aren’t just for engineers — they’re a strategic differentiator for modern marketing leaders.</p><a href="https://www.cmswire.com/digital-marketing/why-cmos-shouldnt-overlook-vector-search/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Fri, 02 May 2025 07:00:46 -0500</pubDate> <link>https://www.cmswire.com/digital-marketing/why-cmos-shouldnt-overlook-vector-search/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">7afdd36e-0815-4d72-97fa-11c13938f409</guid> </item> <item> <author>pr@cmswire.com (Colleen Lonsberry)</author> <category>customer experience</category> <category>customer service and support</category> <category>customer satisfaction</category> <category>customer loyalty</category> <category>leadership</category> <title>Intentions Aren’t Enough: A Lesson in Customer Experience from My Special-Needs Son</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/bec6eac803184007b7dda424aae83cc2.ashx"><img src="https://www.cmswire.com/-/media/bec6eac803184007b7dda424aae83cc2.ashx?mw=320&mh=240" /></a></p><p>What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer experiences.</p><a href="https://www.cmswire.com/customer-experience/intentions-arent-enough-a-lesson-in-customer-experience-from-my-special-needs-son/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Fri, 02 May 2025 06:34:35 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/intentions-arent-enough-a-lesson-in-customer-experience-from-my-special-needs-son/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">e6d2de41-d4f5-43f8-935e-2989554e17db</guid> </item> <item> <author>pr@cmswire.com (Franck S Ardourel)</author> <category>contact center</category> <category>customer experience</category> <category>contact centers</category> <category>customer satisfaction</category> <category>usps</category> <category>ai in call centers</category> <category>ai in contact centers</category> <category>call centers</category> <category>personalization</category> <category>customer loyalty</category> <category>ai</category> <category>artificial intelligence</category> <title>Inside USPS’s Plan to Reinvent Customer Service With AI</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/5e754ff3c9584137a66104f090b41f40.ashx"><img src="https://www.cmswire.com/-/media/5e754ff3c9584137a66104f090b41f40.ashx?mw=320&mh=240" /></a></p><p>The agency is doing more than upgrading tech — it’s building a smarter, more inclusive customer experience.</p><a href="https://www.cmswire.com/contact-center/inside-uspss-plan-to-reinvent-customer-service-with-ai/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Fri, 02 May 2025 06:03:26 -0500</pubDate> <link>https://www.cmswire.com/contact-center/inside-uspss-plan-to-reinvent-customer-service-with-ai/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">2fda056c-6755-47fe-a217-4b7d3634884c</guid> </item> <item> <author>pr@cmswire.com (Tom Ryan)</author> <category>customer experience</category> <category>predictive analytics</category> <category>cxa</category> <category>customer experience automation</category> <category>customer journey</category> <category>ai</category> <category>artificial intelligence</category> <title>Customer Experience Automation: Beyond the Basics</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/77cc314e0221406e947d6ea02bf5cd61.ashx"><img src="https://www.cmswire.com/-/media/77cc314e0221406e947d6ea02bf5cd61.ashx?mw=320&mh=240" /></a></p><p>CXA encompasses the entire customer journey, from initial engagement to post-purchase support, ensuring a consistent and delightful experience at every stage.</p><a href="https://www.cmswire.com/customer-experience/customer-experience-automation-beyond-the-basics/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Thu, 01 May 2025 15:30:32 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/customer-experience-automation-beyond-the-basics/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">589eb7db-8d1a-4041-8cc8-f984eb4fdd04</guid> </item> <item> <author>pr@cmswire.com (Luis Fernandez)</author> <category>digital experience</category> <category>customer engagement</category> <category>digital customer experience</category> <category>dynamic experience framework</category> <category>customer loyalty</category> <category>customer journey</category> <category>artificial intelligence</category> <title>Mastering CX With the Dynamic Experience Framework</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/00cf693421344d0f8dd1d3e060ded4d9.ashx"><img src="https://www.cmswire.com/-/media/00cf693421344d0f8dd1d3e060ded4d9.ashx?mw=320&mh=240" /></a></p><p>A structured approach to balancing automation with meaningful human interactions across customer journeys.</p><a href="https://www.cmswire.com/digital-experience/mastering-cx-with-the-dynamic-experience-framework/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Thu, 01 May 2025 14:48:56 -0500</pubDate> <link>https://www.cmswire.com/digital-experience/mastering-cx-with-the-dynamic-experience-framework/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">f61eb8dc-f58c-4ac5-b57c-102ef56f327d</guid> </item> <item> <author>pr@cmswire.com (Dom Nicastro)</author> <category>digital experience</category> <category>software as a service</category> <category>sitecore</category> <category>saas</category> <category>digital customer experience</category> <category>digital experience platforms</category> <category>dxps</category> <category>dave oflanagan</category> <category>eric stine</category> <title>Dave O'Flanagan out as Sitecore CEO After One Year; Eric Stine In</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/7036bd054c6849ddbbed0a971a304403.ashx"><img src="https://www.cmswire.com/-/media/7036bd054c6849ddbbed0a971a304403.ashx?mw=320&mh=240" /></a></p><p>O'Flanagan, former chief product officer at Sitecore, was appointed as CEO in April of 2024. Eric Stine, new CEO, previously served as COO.</p><a href="https://www.cmswire.com/digital-experience/dave-oflanagan-out-as-sitecore-ceo-after-one-year-eric-stine-in/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Thu, 01 May 2025 12:51:24 -0500</pubDate> <link>https://www.cmswire.com/digital-experience/dave-oflanagan-out-as-sitecore-ceo-after-one-year-eric-stine-in/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">98265648-996d-48c7-9db7-178bbd3e0295</guid> </item> <item> <author>pr@cmswire.com (Greg Kihlstrom)</author> <category>customer experience</category> <category>cmos</category> <category>customer satisfaction</category> <category>experience design</category> <category>retail</category> <category>customer experience design</category> <category>retail media</category> <category>customer loyalty</category> <title>Retail Media Boom Comes With a Customer Loyalty Price Tag</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/852f68afc9ec40ec89038bc283437ef6.ashx"><img src="https://www.cmswire.com/-/media/852f68afc9ec40ec89038bc283437ef6.ashx?mw=320&mh=240" /></a></p><p>How do retailers maximize their retail media inventory and incremental revenue while creating a better shopper experience and greater brand trust?</p><a href="https://www.cmswire.com/customer-experience/retail-media-boom-comes-with-a-customer-loyalty-price-tag/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Wed, 30 Apr 2025 11:08:35 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/retail-media-boom-comes-with-a-customer-loyalty-price-tag/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">8d6b9687-10af-445f-978c-000257b69a17</guid> </item> <item> <author>pr@cmswire.com (CMSWIRE STUDIO)</author> <category>customer experience</category> <category>impactawards</category> <category>sponcon</category> <title>Highlighting the 2025 CMSWire IMPACT Awards Winners and Finalists</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/b765676be08f46b29ac3abddca915d20.ashx"><img src="https://www.cmswire.com/-/media/b765676be08f46b29ac3abddca915d20.ashx?mw=320&mh=240" /></a></p><p>A deep dive into all the practitioner and vendor award winners in the 2025 CMSWire IMPACT Awards program.</p><a href="https://www.cmswire.com/customer-experience/highlighting-the-2025-cmswire-impact-awards-winners-and-finalists/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Wed, 30 Apr 2025 10:19:28 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/highlighting-the-2025-cmswire-impact-awards-winners-and-finalists/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">52569692-7bfd-4730-9521-610ad05ec990</guid> </item> <item> <author>pr@cmswire.com (Dom Nicastro)</author> <category>contact center</category> <category>news</category> <category>call center</category> <title>8x8 Expands CX Platform With AI, Messaging and Accessibility Upgrades</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/7ef3560b6be4449bbd43a63b2da07fa4.ashx"><img src="https://www.cmswire.com/-/media/7ef3560b6be4449bbd43a63b2da07fa4.ashx?mw=320&mh=240" /></a></p><p>New updates across the 8x8 Platform for CX include AI chat summaries, secure payments, RCS messaging and accessibility improvements.</p><a href="https://www.cmswire.com/contact-center/8x8-expands-cx-platform-with-ai-messaging-and-accessibility-upgrades/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Wed, 30 Apr 2025 06:01:44 -0500</pubDate> <link>https://www.cmswire.com/contact-center/8x8-expands-cx-platform-with-ai-messaging-and-accessibility-upgrades/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">2e9bf8db-99ca-447d-bc4e-dbcc9ddcdb33</guid> </item> <item> <author>pr@cmswire.com (Ricardo Saltz Gulko)</author> <category>customer experience</category> <category>privacy</category> <category>customer data</category> <category>customer satisfaction</category> <category>customer engagement</category> <category>data privacy</category> <category>agentic ai</category> <category>customer loyalty</category> <title>Agentic AI: A New, Global Imperative for Customer Experience Leaders</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/68fc65e2ce0841e1aadc7dc3bcabb886.ashx"><img src="https://www.cmswire.com/-/media/68fc65e2ce0841e1aadc7dc3bcabb886.ashx?mw=320&mh=240" /></a></p><p>Agentic AI moves CX from reactive to proactive — and early adopters are already redefining customer loyalty.</p><a href="https://www.cmswire.com/customer-experience/agentic-ai-a-new-global-imperative-for-customer-experience-leaders/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 29 Apr 2025 07:33:00 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/agentic-ai-a-new-global-imperative-for-customer-experience-leaders/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">813342e2-44a9-4613-9e01-f21db103e690</guid> </item> <item> <author>pr@cmswire.com (Mark Ursino)</author> <category>digital experience</category> <category>composable dxp</category> <category>sitecore</category> <category>adobe</category> <category>optimizely</category> <category>customer journeys</category> <category>dxp</category> <category>digital experience platform</category> <category>generative ai</category> <category>ai</category> <title>Inside the AI Makeover of Digital Experience Platforms</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/414cef8fd7834d94a6c3356bfb6451ed.ashx"><img src="https://www.cmswire.com/-/media/414cef8fd7834d94a6c3356bfb6451ed.ashx?mw=320&mh=240" /></a></p><p>From design-to-code magic to proactive SEO fixes, AI is redefining how DXPs empower marketers and developers to move faster and smarter.</p><a href="https://www.cmswire.com/digital-experience/inside-the-ai-makeover-of-digital-experience-platforms/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 29 Apr 2025 07:01:53 -0500</pubDate> <link>https://www.cmswire.com/digital-experience/inside-the-ai-makeover-of-digital-experience-platforms/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">8e9742f6-f687-4ba0-a3a3-d9a52112776f</guid> </item> <item> <author>pr@cmswire.com (CMSWIRE STUDIO)</author> <category>digital experience</category> <category>sponcon</category> <category>samo2301</category> <title>How Disciplined Agile Fuels Team Growth and Drives Real Results</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/19f647c47ea94825be2adeaf32bfec3d.ashx"><img src="https://www.cmswire.com/-/media/19f647c47ea94825be2adeaf32bfec3d.ashx?mw=320&mh=240" /></a></p><p>As a framework, disciplined Agile offers teams the freedom to find the right tools and processes for their unique needs.</p><a href="https://www.cmswire.com/digital-experience/how-disciplined-agile-fuels-team-growth-and-drives-real-results/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 29 Apr 2025 06:30:41 -0500</pubDate> <link>https://www.cmswire.com/digital-experience/how-disciplined-agile-fuels-team-growth-and-drives-real-results/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">c3c61193-a67f-4d64-ae92-6ef6520f74c2</guid> </item> <item> <author>pr@cmswire.com (Scott Clark)</author> <category>customer experience</category> <category>customer service and support</category> <category>contact centers</category> <category>customer relationship management</category> <category>cxm</category> <category>call centers</category> <category>voice of the customer</category> <category>customer journey</category> <title>How to Improve the Call Center Customer Experience</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/87624cf6971744c9bafc1175cea9fe84.ashx"><img src="https://www.cmswire.com/-/media/87624cf6971744c9bafc1175cea9fe84.ashx?mw=320&mh=240" /></a></p><p>Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs.</p><a href="https://www.cmswire.com/customer-experience/how-to-improve-the-call-center-customer-experience/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 29 Apr 2025 06:30:00 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/how-to-improve-the-call-center-customer-experience/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">3021dda3-a040-4085-b191-1e1b8ee0a49f</guid> </item> <item> <author>pr@cmswire.com (Dom Nicastro)</author> <category>customer data platforms</category> <category>customer experience</category> <category>blueconic</category> <category>customer data</category> <category>news</category> <category>cdp</category> <category>customer data management</category> <category>customer data platform</category> <title>BlueConic Expands Beyond CDPs With New Customer Growth Engine</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/bcf33d69b08d490880f01a44f124d201.ashx"><img src="https://www.cmswire.com/-/media/bcf33d69b08d490880f01a44f124d201.ashx?mw=320&mh=240" /></a></p><p>BlueConic’s new platform focuses on using customer data for revenue growth, lifecycle optimization and faster execution.</p><a href="https://www.cmswire.com/customer-data-platforms/blueconic-expands-beyond-cdps-with-new-customer-growth-engine/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Tue, 29 Apr 2025 06:04:32 -0500</pubDate> <link>https://www.cmswire.com/customer-data-platforms/blueconic-expands-beyond-cdps-with-new-customer-growth-engine/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">ba0210d7-0891-4b1b-8550-77223c594667</guid> </item> <item> <author>pr@cmswire.com (Pete Lavache)</author> <category>customer experience</category> <category>saav2403</category> <category>sponcon</category> <title>Transforming Customer Experience with AI Orchestration in the Contact Center</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/3ab7a7f42c5a4d0c8bd79b28b8ac9394.ashx"><img src="https://www.cmswire.com/-/media/3ab7a7f42c5a4d0c8bd79b28b8ac9394.ashx?mw=320&mh=240" /></a></p><p>In a world where AI is integral to both business strategy and operations, orchestrating experiences with any AI tool is the next challenge.</p><a href="https://www.cmswire.com/customer-experience/transforming-customer-experience-with-ai-orchestration-in-the-contact-center/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Mon, 28 Apr 2025 11:26:24 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/transforming-customer-experience-with-ai-orchestration-in-the-contact-center/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">5611c524-b3bb-4580-b5f1-f500669c562a</guid> </item> <item> <author>pr@cmswire.com (Nishant Patel)</author> <category>customer experience</category> <category>customer satisfaction</category> <category>github</category> <category>mergers and acquisitions</category> <category>customer data platforms</category> <category>microsoft</category> <category>customer loyalty</category> <title>The Customer Experience Playbook for Post Merger Success</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/5700c7841f474547b6b222de63051fd5.ashx"><img src="https://www.cmswire.com/-/media/5700c7841f474547b6b222de63051fd5.ashx?mw=320&mh=240" /></a></p><p>Unified logins, seamless workflows and a shared culture of innovation — these are the CX wins that make integrations succeed.</p><a href="https://www.cmswire.com/customer-experience/the-customer-experience-playbook-for-post-merger-success/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Mon, 28 Apr 2025 07:24:03 -0500</pubDate> <link>https://www.cmswire.com/customer-experience/the-customer-experience-playbook-for-post-merger-success/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">a70473a8-abd1-4e52-8e22-775523d4eb58</guid> </item> <item> <author>pr@cmswire.com (Kishore Kothandaraman)</author> <category>digital marketing</category> <category>seo</category> <category>search engine optimization</category> <category>video</category> <category>cmos</category> <category>b2b marketing</category> <category>podcasts</category> <category>youtube</category> <category>chief marketing officers</category> <title>Beyond the Mic: Why CMOs Should Bet Big on Podcasting</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/bf15baed2cb04f70a836b803fdeb5551.ashx"><img src="https://www.cmswire.com/-/media/bf15baed2cb04f70a836b803fdeb5551.ashx?mw=320&mh=240" /></a></p><p>B2B leaders listen daily. CMOs should take note: time to start talking—and building trust at scale.</p><a href="https://www.cmswire.com/digital-marketing/beyond-the-mic-why-cmos-should-bet-big-on-podcasting/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Mon, 28 Apr 2025 06:37:52 -0500</pubDate> <link>https://www.cmswire.com/digital-marketing/beyond-the-mic-why-cmos-should-bet-big-on-podcasting/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">443e8310-e83e-4ce7-8cd0-e302b4501e86</guid> </item> <item> <author>pr@cmswire.com (Dom Nicastro)</author> <category>digital experience</category> <category>customer experience</category> <category>contact centers</category> <category>adobe</category> <category>medallia</category> <category>optimizely</category> <category>mergers and acquisitions</category> <category>nice</category> <category>five9</category> <category>cdp</category> <category>lytics</category> <category>customer data platforms</category> <category>contentstack</category> <title>Could Agentic AI Finally Unite CX and Marketing Tech?</title> <description><![CDATA[<p><a href="https://www.cmswire.com/-/media/67d5e186efce49e68e5ef11cea8c5e61.ashx"><img src="https://www.cmswire.com/-/media/67d5e186efce49e68e5ef11cea8c5e61.ashx?mw=320&mh=240" /></a></p><p>Experts debate whether AI will drive true stack convergence and spur big-time acquisitions — or just deepen vendor silos.</p><a href="https://www.cmswire.com/digital-experience/could-agentic-ai-finally-unite-cx-and-marketing-tech/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss">Continue reading...</a>]]></description> <pubDate>Mon, 28 Apr 2025 06:11:44 -0500</pubDate> <link>https://www.cmswire.com/digital-experience/could-agentic-ai-finally-unite-cx-and-marketing-tech/?utm_source=cmswire.com&utm_medium=web&utm_campaign=cm&utm_content=all-articles-rss</link> <guid isPermaLink="false">fb5c5f99-ce02-4db4-92cd-cfe506c22cbf</guid> </item> </channel></rss>If you would like to create a banner that links to this page (i.e. this validation result), do the following:
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