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Source: https://iso9001consulting.com.au/feed/

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<title>Still unsure about iso9001 certification?</title>
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<comments>https://iso9001consulting.com.au/still-unsure-about-iso9001-certification-melbourne/#respond</comments>
<dc:creator><![CDATA[Anitech]]></dc:creator>
<pubDate>Mon, 16 Sep 2019 03:18:00 +0000</pubDate>
<category><![CDATA[article]]></category>
<category><![CDATA[iso9001]]></category>
<category><![CDATA[iso9001 consultants Melbourne]]></category>
<category><![CDATA[qms melbourne]]></category>
<guid isPermaLink="false">http://www.iso9001consulting.com.au/?p=271</guid>
<description><![CDATA[It’s a common thing advertised by almost every company on their promotional ads. The ad states, ‘we are ISO 9001 certified.’ However, what use is this certification? Is it supposed to help customers? Will it help them in quality, production or costs? Customers are not the only ones who are asking this kind of question. […]
The post <a href="https://iso9001consulting.com.au/still-unsure-about-iso9001-certification-melbourne/">Still unsure about iso9001 certification?</a> appeared first on <a href="https://iso9001consulting.com.au">ISO 9001 Consulting, Specializing in QMS & ISO 9001 Certification</a>.
]]></description>
<content:encoded><![CDATA[It’s a common thing advertised by almost every company on their promotional ads. The ad states, ‘we are ISO 9001 certified.’ However, what use is this certification? Is it supposed to help customers? Will it help them in quality, production or costs? Customers are not the only ones who are asking this kind of question. Even large companies ask us the same question. They want to know how an ISO 9001 certification will help them succeed. This is a good question and it can be answered quite simply. ISO 9001 certifications are designed to improve company standards and this will benefit the customer as well. Nonetheless, you may have more questions about actually getting the ISO 9001 certification. In this case, these benefits will help you make an informed decision about ISO 9001 QMS certification.?<img decoding="async" class="alignleft size-full wp-image-272" src="https://www.iso9001consulting.com.au/wp-content/uploads/2015/09/iso9001-quality-management-systems.jpg" alt="iso9001 consultants in Melbourne" width="1146" height="822" data-id="272" />
 
 
<ol>
<li> Meeting Customer Requirements — Some companies require their manufacturing units and suppliers to have ISO certification. In fact, they will not hire or work with companies that do not have the ISO certification. As a result, if you want your company to be competitive, it would be great idea in getting ISO certified.</li>
</ol>
?
<ol start="2">
<li> Get New Customers — By advertising your ISO 9001 certification, you can definitely get more customers. Large companies look for suppliers or manufacturing units that understand quality-manufacturing procedures on an international level. By advertising the ISO 9001 certification, you are assured of new customers and much more revenue than expected.</li>
</ol>
?
<ol start="3">
<li> Improve Product Quality — The ISO standard is a quality management system and that means it can be applied to products, processes, and services. A well-designed quality management system will just ensure that your products are made to the most exacting standards. This will benefit not only but customers as well.?</li>
</ol>
?
<ol start="4">
<li> Satisfy Customers — As we’ve already stated, customers need to be reassured about their suppliers and the products they are making. By advertising the fact that you follow ISO certification, you are assuring customers of your commitment to quality procedures.?</li>
</ol>
?
<ol start="5">
<li> Access to New Markets — With an ISO certification, you can apply to new markets as a supplier. For example, if you can show that you have ISO certification, you are automatically allowed to bypass trade barriers and you can literally expand your business into new territories.</li>
</ol>
?
<ol start="6">
<li> Environmental Standards — The ISO 14001 standards ensure that your company follows internationally acceptable standards. As a result, you are automatically reducing your carbon footprint and you are more likely to save money and conserve the environment as well.?</li>
</ol>
?
<ol start="7">
<li> Highlights Deficiencies – The internal audit will evaluate your company for its process and find deficiencies as well. By following these standards, you can prevent errors and ensure that your standards are to the highest standards.</li>
</ol>
?
<ol start="8">
<li> Improved Internal Communication — The ISO9001 certification standard system emphasizes the need for analysing internal mechanisms and operations management encourages interdepartmental cooperation. </li>
</ol>
?
<ol start="9">
<li> Improved Customer Service — The process of getting ISO certification also focuses the company on getting customer satisfaction. This means they have to streamline the company, manufacturing process, and goods to ensure customer satisfaction. This means that customers do get the best due to ISO standards.?</li>
</ol>
?
<ol start="10">
<li> Reduction of product liability — ISO standards are geared to producing the best with the most effective manufacturing procedures. As a result, companies are less likely to be stuck with product liability issues and lawsuits.?</li>
</ol>
<a href="https://www.iso9001consulting.com.au/wp-content/uploads/2015/09/quality-management-system.jpg"><img decoding="async" class="alignleft size-full wp-image-273" src="https://www.iso9001consulting.com.au/wp-content/uploads/2015/09/quality-management-system.jpg" alt="building quality management systems in Melbourne" width="400" height="300" data-id="273" /></a>
Where to Get ISO Certification??
If you are interested in getting certification, you should get in touch with two to three certification companies. Ensure that the company uses International ISO Standard. Check and find out whether the company is accredited and sign up with them only if you are satisfied. You should know that although the?<a href="http://iso.org/">ISO.org</a>?is responsible for making the standards, it does not do the certification and audit process. You will have to hire independent companies to do the same. In case you have any questions, you can easily get in touch with the?<a href="http://iso.org/">iso.org</a>?as well to understand the certification process.?
 
Once you do get the ISO 9001 certification, you can advertise it in your company ads and it ensures that customers know that you are following standards. You are allowed to display the ISO stamp on your website, company stationary but you cannot modify the basic stamp. The ISO stamp indicates company certification not product verification. For more information, you can always get in touch with us at <a href="mailto:info@anitechconsulting.com.au">info@anitechconsulting.com.au</a> , the <a title="iso 9001 consulting" href="https://www.iso9001consulting.com.au/">ISO9001 consultant Melbourne</a>.
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</item>
<item>
<title>Benefits of Internal Audit</title>
<link>https://iso9001consulting.com.au/benefits-internal-audit/</link>
<comments>https://iso9001consulting.com.au/benefits-internal-audit/#respond</comments>
<dc:creator><![CDATA[Anitech]]></dc:creator>
<pubDate>Tue, 10 Apr 2018 00:07:44 +0000</pubDate>
<category><![CDATA[article]]></category>
<guid isPermaLink="false">http://www.iso9001consulting.com.au/?p=448</guid>
<description><![CDATA[In the ISO world, All ISO management system standards require the business to have an internal audit process and system to regular internal audits. Many small and medium business owners think that internal audits are usually only needed for larger firms and mostly financial auditing. The primary objective of internal auditing against the ISO standard […]
The post <a href="https://iso9001consulting.com.au/benefits-internal-audit/">Benefits of Internal Audit</a> appeared first on <a href="https://iso9001consulting.com.au">ISO 9001 Consulting, Specializing in QMS & ISO 9001 Certification</a>.
]]></description>
<content:encoded><![CDATA[In the ISO world, All ISO management system standards require the business to have an <a href="http://www.anitechconsulting.com.au/">internal audit</a> process and system to regular internal audits. Many small and medium business owners think that internal audits are usually only needed for larger firms and mostly financial auditing.
The primary objective of internal auditing against the ISO standard is to regularly review critical business processes to ensure that the system conforms to the planned arrangement and organisational requirement and that the system is effectively implemented and maintained.
What is an internal audit?
Internal audit, a type of audit, is a systematic, independent & documented process to obtain & objectively evaluate evidence of compliance with the policies, procedures & requirement of the management system.
Internal audit helps the management to evaluate if the internal control within the business is maintained and effective. Internal controls can be either process controls or system controls that are implemented as risk mitigation actions to address the risks identified within that process and system. By maintaining and improving the effectiveness of internal controls, business will be able to significantly improve process efficiency, meet regulatory requirement, monitor performance, evaluate risks and increase system reliability and integrity.
Some of the key benefits of internal audits
<ul>
<li>Improves the management of internal control within the organisation</li>
<li>Identifies gaps, non-conformances and areas for improvement that can be used in internal strategic planning.</li>
<li>Enable the business to become process-dependent rather than person-dependent</li>
<li>Identifies inefficiencies in operational activities and provides action plan/recommendation to improve the overall efficacy of procedures.</li>
<li>Serves as an Early Warning System, enabling deficiencies to be identified and remediated on a timely basis (i.e. before external, regulatory or compliance audits)</li>
<li>Increases accountability within the organisation.</li>
<li>Satisfies the requirement of ISO management system standard</li>
</ul>
Internal auditing is linked to the risk management process of the organisation, and internal audits are conducted based on the risk levels of their business activity. The business should ensure competent internal auditor are assigned to conduct the audit. A process for internal audit should be placed to schedule, plan, conduct audit and report audit findings to the management.
The established of an internal audit function need not be a costly investment. The business does not need to hire a suite of internal auditors and build a separate business unit for auditing. The internal audit function can be easily outsourced to expert consulting firms who will conduct the internal audit as per your requirements. Outsourcing the internal audit function prevents the management to take the deep dive and enables them to obtain more value for the business.
Leadership in the business would be well served by having an internal audit function assisting it with its risk assessment process and ensuring that the responsibility for maintaining a system of internal controls has been fulfilled.
Anitech consulting has an expert team of certified internal auditors that can help you with your <a href="http://www.anitechconsulting.com.au/">internal audit</a> function.
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<item>
<title>What Does ISO9001 Help Achieve?</title>
<link>https://iso9001consulting.com.au/iso9001-help-achieve/</link>
<comments>https://iso9001consulting.com.au/iso9001-help-achieve/#respond</comments>
<dc:creator><![CDATA[Anitech]]></dc:creator>
<pubDate>Wed, 26 Jul 2017 00:03:14 +0000</pubDate>
<category><![CDATA[article]]></category>
<category><![CDATA[ISO 9001]]></category>
<category><![CDATA[ISO 9001 certification]]></category>
<guid isPermaLink="false">http://www.iso9001consulting.com.au/?p=441</guid>
<description><![CDATA[Companies who produce products? or deliver services that are supplied to customers, whether countrywide, or worldwide need to have standards by which they measure their products? oe services in order to ensure that quality is maintained at a level that is acceptable. Products and services need to consistently meet the requirements of the customers, and […]
The post <a href="https://iso9001consulting.com.au/iso9001-help-achieve/">What Does ISO9001 Help Achieve?</a> appeared first on <a href="https://iso9001consulting.com.au">ISO 9001 Consulting, Specializing in QMS & ISO 9001 Certification</a>.
]]></description>
<content:encoded><![CDATA[Companies who produce products? or deliver services that are supplied to customers, whether countrywide, or worldwide need to have standards by which they measure their products? oe services in order to ensure that quality is maintained at a level that is acceptable. Products and services need to consistently meet the requirements of the customers, and standards should be ever-improving. The ISO9001 standard addresses many important factors relating to quality management.
ISO 9001 is a guideline by which organisations can measure their quality standards. This is a standard which companies can obtain a certification in, although this is not really required. This standard can be implemented by any company, regardless of size or field of activity or industry.
This particular standard is based on various quality management principles. The focus lies predominantly on customer focus, the role of top management in motivating and implementing the standards, the actual process, as well as a need for continual improvement of standards.
By implementing the standard set out in ISO9001, companies can ensure that their customers receive consistently high standards and good products and services. By doing so, the company will reap the many business benefits on offer.
The Principles
The principles of ISO9001 are well-defined guidelines which assist any company in meeting the criteria and surpassing expectations. There are seven basic principles that should be adhered to. Customer focus, leadership, engagement of people, process of approach, improvement, evidence based decision making, and relationship management. Each of these principle carries with it benefits that are invaluable for any business.
Customer focus – The main aim of the standard is to meet and exceed customer expectations. By achieving this, your business will reap the rewards. Increased customer value, increased customer satisfaction, increased customer loyalty, enhanced repeat business, growth and enhancement of reputation of the business or organization, grow your customer base, and benefit from the increased revenue and market share.
Leadership – In order for any process to work in an organization, there needs to be direction and purpose. Good leadership will create unity, and conditions where the people involved are all motivated to achieve the company?s quality goals and objectives. A good leadership structure will ensure that there is an increased efficiency and effectiveness at achieving the quality objectives of the company, better co-ordination of the processes involved, improved communication between all levels within the business and a better understanding of the function of each, as well as increased development and improvement in the capability of the business and the staff to deliver the results that are desired.
Engagement of the people – The staff, as well as the management of an organisation are all required to work together in order to reach the desired quality standard results. An environment conducive to the enhancement of the company?s capability to produce and deliver quality and value. A company who has a staff and managment who are all geared towards the same end result will always perform more efficienctly, and reach objectives with effectiveness. Good communication will ensure that there is a better understanding of the company?s quality objectives as well as motivation to reach the goals set, a well-oiled machine headed in the same direction will ensure that involvement of all the staff to improve, each member of the team will have a desire to achieve and develop on a personal level, and trust will become a mutual factor between all members of staff regardless of designation. Team work is required to achieve the standards set out.
Process of Approach – Results will always be best achieved and with greater effectiveness and efficiency when the tasks being carried out are fully understood by all involved. Each activity needs to work together as a coherent system rather than individual tasks. Inter-related process is what the ISO 9001 quality management system is built around. By completely understanding how results can be achieved through the system is what gives the company the edge. Efforts are better directed at areas which are key to the process and where there is possibibility to improve on performance. Once implemented effectively and managed efficiently, resultscan become more easily predicted and consistent. This approach achieves best results when the objectives and goals of the process in clearly defined. Authority, responsibility and accountability for managing process must be established from the start. The necessary information required to properly operate the processes, monitor, analyse and evaluate them overall system must be readily available. Risk management is key to ISO 9001. Risks that can affect the process output and the results of the quality management system must be assessed and managed effectively.
Improvement – A company that is headed for success is one that is always focused on where improvement can be made. In order to maintain current levels of performance it is vital that a company focus on improvement at all times. Being prepared to adjust and react to change, whether internal or external, is a fundamental factor.
Evidence-based decision making – Decisions made on solid analysis and evaluation of all the information on hand are the decisions most likely to produce results that are desired by the company. This principle benefits the company in many ways and in doing so allows ISO 9001 to become the useful asset that it is meant to be. Decision making processes are improved, assessment of process information and the ability to achieve objectives is enhanced. Operation effectiveness and efficiency shows vast improvement. In order to ensure that this principle is effective the company needs to determine and monitor the performance of the company, make all the relevant data and information accessible to the relevant people and it must be accurate, reliable and secure. Suitable methods should always be used to evaluate and analyse data. Decisions and actions must be based on evidence, experience and intuition.
Relationship Management – A company must manage its relationships with all interested parties at all times in order to maintain and sustain success. Interested parties such as suppliers influence the performance of any company. Maintaining these relationships ensures that the impact of said parties on performance is optimized. The interested parties must understand the goals and values of your organization so that they can better cater to the requirements. A chain of supply that is well-managed will always provide a stable influx of goods and services.
It becomes apparent that there is far more to a successful operation than simply putting out good products or services. Each and every link in the process in imperative to success and improvement. <a href="http://www.anitechconsulting.com.au/iso-9001-basics-to-achieve-iso-9001-certification/">ISO 9001 certification</a> allows every company the opporutnity to take advantage of what is right in front of them, and reaching for the top.
 
 
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<title>The value of ISO 9001 certification</title>
<link>https://iso9001consulting.com.au/the-value-of-iso-9001-certification/</link>
<comments>https://iso9001consulting.com.au/the-value-of-iso-9001-certification/#respond</comments>
<dc:creator><![CDATA[Anitech]]></dc:creator>
<pubDate>Wed, 28 Jun 2017 04:21:40 +0000</pubDate>
<category><![CDATA[article]]></category>
<category><![CDATA[ISO 9001 certification]]></category>
<guid isPermaLink="false">http://www.iso9001consulting.com.au/?p=428</guid>
<description><![CDATA[What Is ISO Certified? If a system is ISO certified it assures the people who have purchased the system that it is in fact reliable and of a high quality. The ISO 9001 system is one that carries many benefits and provides you with approval by many clients both local and international. The ISO 9001 […]
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]]></description>
<content:encoded><![CDATA[What Is ISO Certified?
If a system is ISO certified it assures the people who have purchased the system that it is in fact reliable and of a high quality. The ISO 9001 system is one that carries many benefits and provides you with approval by many clients both local and international. The ISO 9001 quality management system is not only used by companies that produce products but also for companies that provide services. The management system is not a requirement and is completely voluntary to implement. The benefits of implementing such a system are invaluable to your business. Productivity will be increased and the efficiency and effectiveness of company operations will have far-reaching effects. The reasons for wanting to gain certification vary from wanting to motivate staff by setting clearly defined goals or it may simply be a requirement withing the context of their risk management program.
Who Certifies A Company?
A company can never be certified directly by ISO but rather by one of their accredited partners and private certification bodies. The certification may be stamped with the seal of ISO, however this does not mean it was issued by the institution. Certification is based on a Conformity Assessment which is evaluated by the Committee and they base this on many standards which are related to the certification process.
The Value of Audits
Audits are one of the most important parts of the ISO management process. These audits allow a company to understand whether they are on the right path to obtaining the official certification and if not, where do adjustments and changes need to be implemented. It must be remembered that although any company can implement the quality management system, obtaining certification will gain you good ground within the industry and the market. ISO 9001 certification ensures that waste and errors will become less and less and the quality of goods and services will improve drastically and consistently. ISO 9001 companies are more likely to attract investors both nationally and internationally. More confidence and trust is placed in companies that are ISO 9001 certified than those who are not.
Facts and Figures
<ul>
<li>178 Countries are members</li>
<li>There are 3335 technical bodies responsible for the development of standards</li>
<li>150 people work full time for ISO in Geneva, Switzerland</li>
<li>There are nearly 20000 individual ISO standards</li>
<li>There have been 1.1 million certificates issued across 178 countries</li>
<li>42000 companies or organizations in North America are ISO 9001 certified</li>
<li>29000 companies or organizations in the United States are ISO 9001 certified</li>
<li>Sections to ISO 9001 – Scope, normative reference, terms and definitions, quality management system, management responsibility, resource management, product realization and measurement, analysis and improvement</li>
<li>ISO 9001 organizations or businesses are paid more on average as they are deemed more competent and trustworthy</li>
<li>The increased benefits of becoming certified include higher demand for products and services, increased market share and improved company perception</li>
<li>Improved financial performance is noticeable after ISO 9001 certification</li>
<li>Better sales growth is registered in certified companies as opposed to those that are not certified</li>
</ul>
ISO is so much more than a set of guidelines to build your quality management? system around, this is your chance to improve the atmosphere in your work environment, share the responsibility and accountability, and create a dream team. By improving the team with which you work and becoming a partner rather than a boss to them you create an atmosphere where you become approachable. Once you become approachable you will find that suggestions and ideas begin to flow freely from every staff member, each committed to the cause.
The overall improvement in the product or service you produce will be more than enough to boost the confidence of your employees and encourage further productivity and change. Everybody will understand the goals and the path to those goals. Financial reward will be felt by all once the processes are streamlined the waste is reduced and let?s admit in this day and age, money talks loud and clear.? By rewarding, you encourage.
In the ISO 9001 management process there is a huge emphasis placed on the consumer or customer. This process is directed at meeting the needs, expectations and requirements of those that purchase your products. Customer satisfaction is paramount in the pursuit of increased market share, confidence and sales increases.
If your expectations of what you can achieve from the ISO 9001 process are still on shaky ground you can simply implement the processes to see if there are improvements in production, consistency , waste reduction and staff morale before you take the step to becoming certified. A tremendous part of the ISO 9001 process is documentation. This paperwork has to be in order, up to date and available as? this is the means by which you measure improvements or realise where changes need to be implemented. This documented evidence is what will be used during any form of auditing process.
Bear in mind if you are considering this for of quality management process, gone are the days of you, the boss, dictating, you have to adjust to become part of a team. You have to be prepared to take the good with the bad, dish out commendations when necessary but also reprimand but, you yourself cannot expect to receive all the praise for a system operated by the people as a team. I think for many this is one of the greatest obstacles to achieve but one that is well-worth getting past. The sooner that line is abolished, the sooner your team will become one. It is time to make the change, see improvements and put your business on the map.
<a href="http://www.anitechconsulting.com.au/iso-9001-basics-to-achieve-iso-9001-certification/">?ISO 9001 certification</a> can?assist you on your path to consistent quality products and services, gaining trust from your client base, attracting new investors and opening the horizons to the international market. Your team will get you there but you need to ensure they have all the tools readily available and the confidence from you to drive them forwards.
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</item>
<item>
<title>Are all audits the same?</title>
<link>https://iso9001consulting.com.au/are-all-audits-the-same/</link>
<comments>https://iso9001consulting.com.au/are-all-audits-the-same/#respond</comments>
<dc:creator><![CDATA[Anitech]]></dc:creator>
<pubDate>Sat, 01 Oct 2016 08:12:16 +0000</pubDate>
<category><![CDATA[ISO certified]]></category>
<guid isPermaLink="false">http://www.iso9001consulting.com.au/?p=421</guid>
<description><![CDATA[There are three categories of audits; certification audits, surveillance audits and re-certification audits and three types of audits; first party, second party and third party audits. Certification Audits or third party audits are conducted by an external third party to find out the conformance of the organization?s management to the international or national standard. As […]
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]]></description>
<content:encoded><![CDATA[There are three categories of audits; certification audits, surveillance audits and re-certification audits and three types of audits; first party, second party and third party audits.
<a href="https://www.iso9001consulting.com.au/wp-content/uploads/2016/10/images-6.jpe"><img decoding="async" class=" size-full wp-image-422 aligncenter" src="https://www.iso9001consulting.com.au/wp-content/uploads/2016/10/images-6.jpe" alt="ISO certified" width="297" height="170" data-id="422" /></a>
Certification Audits or third party audits are conducted by an external third party to find out the conformance of the organization?s management to the international or national standard. As the ISO certificate is awarded for a period of three years, so the certification body or third party conducts a yearly surveillance audit to find out if the new system is being implemented correctly or not.
During the first or initial certification the external auditor will check to see if all the main elements of the management system are in place. All the SOP’s, Work Instructions, the Manual, Job Descriptions, Forms are in place. The auditor will check to see whether the processes are working as they are given in the documentation. The checking will be limited in its scope as only a few weeks or months may have passed since the new system has been put in place.
But on the other hand the ISO Certificate is issued for three years. For example if the certificate was awarded after audit in august 2015 and would be valid until August 2018. In this case the only way for the certification body to confirm that the system is being run as per the standard is to conduct yearly audits of the organization, for example in August 2016.?? This audit is known as the Surveillance Audit and are conducted once or twice a year. If it is conducted once a year then it will be conducted next in August 2017. In August 2018 the certificate would expire and the company will have to go for a re-certification audit.
The main purpose of surveillance audit is to check whether your system really works in everyday operations or not. It focuses on things that the certification audit was not able to check. For example are all incidents recorded or all measurements are being recorded, or all corrective actions are being recorded and implemented, whether the top management supports the new system.
A surveillance audit or visit will also focus on areas that were deemed weak in previous surveillance audit or certification audit. These minor nonconformities as well as other areas where the auditor has made observations are followed through and checked for improvements.
First Party audits are called Internal Audits. This happens when a person conducts and audit of a process or set of processes to ensure that it meets the procedure that the company has documented. The person can be an employee of the organization or someone hired such as an <a title="ISO consultant" href="http://www.anitechconsulting.com.au/">ISO Consultant</a>. These audits are deeper than other types of audits because they look for problems in the processes, areas where the processes are not in alignment and the effectiveness of the management system. These audits are one of the best ways in which an organization can improve itself.
Second party audit occurs when a company undertakes an audit of a supplier to make sure that it is meeting the contract requirements. These requirements can include traceability of parts (documenting which parts are used in which products), special control of certain processes such as welding, requirements for specific documentation or requirements for special cleanliness or any other requirements which may be of interest to the customer. This audit can be done on-site or off-site by reviewing the documents submitted by the supplier. The customer can audit a part of the contract or the whole contract wherever he sees a need. It should be clarified that the second party audit is between the supplier and the customer and is not linked to becoming<a title="ISO certified" href="http://www.isocertification.net.au/gap-analysis/"> ISO certified</a>.
There was an opinion that second party audits would not be required once a company becomes ISO certified but that did not prove to be the case. Even if you are certified by a third party, your customers may still want to carry out an audit to look at elements of their contract especially if their contract elements are different from ISO 9001.
A third party audit occurs when a company decides that they want to create a management system that conforms to and international standard like ISO 9001 Quality management System, ISO 14001 Environmental Management System, Occupational Health & Safety Management System or Social Accountability Management System etc. In such a case the company has to hire an external certification body to perform an audit to verify that the company has succeeded in this challenge. These third parties or independent companies are called certification bodies or registrars. These certification bodies are in the business of doing audits to verify that the management system meets all the requirements of that particular standard and continues to meet the requirements on a continuous basis.
 
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<title>Benefits of ISO Certification</title>
<link>https://iso9001consulting.com.au/benefits-of-iso-certification/</link>
<comments>https://iso9001consulting.com.au/benefits-of-iso-certification/#respond</comments>
<dc:creator><![CDATA[Anitech]]></dc:creator>
<pubDate>Sat, 01 Oct 2016 06:17:55 +0000</pubDate>
<category><![CDATA[ISO consultant]]></category>
<guid isPermaLink="false">http://www.iso9001consulting.com.au/?p=418</guid>
<description><![CDATA[International standards ensure the quality and safety of the products that we use in everyday life. Without them we would be at the mercy of the claims of the advertising industry. International standards provide a surety and confidence to the consumer that the product or service he or she is purchasing is backed by an […]
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]]></description>
<content:encoded><![CDATA[International standards ensure the quality and safety of the products that we use in everyday life. Without them we would be at the mercy of the claims of the advertising industry. International standards provide a surety and confidence to the consumer that the product or service he or she is purchasing is backed by an international quality and reliability certification. If a product conforms to international standards then the consumer is assured that the products, systems and organizations are reliable, safe and good for the environment. Thus ISO international standards are at the backbone of the society that we live in and the <a title="ISO consultant" href="http://www.anitechconsulting.com.au/">ISO Consultants </a>play a key role in explaining and implementing these standards in our organizations.
<a href="https://www.iso9001consulting.com.au/wp-content/uploads/2016/10/images.jpe"><img decoding="async" class=" size-full wp-image-419 aligncenter" src="https://www.iso9001consulting.com.au/wp-content/uploads/2016/10/images.jpe" alt="ISO Certification" width="275" height="183" data-id="419" /></a>
Many research studies have proved that standards give a boost to the economies and business. Due to the standards an estimated $ 81 billion has been put into the economy while in UK they are responsible for annual $ 8.2 billion growth in Gross Domestic Product or GDP.
One key finding is that standards can be utilized to streamline the internal processes of an organization. For example by decreasing the time required to execute specific activities in various business processes, decreasing the level of waste, reducing the procurement costs and enhancing productivity. It has been found out that the standards contribution to the gross profit of companies ranges between 0.15 % and 5 % of annual sales revenue.
As the business is better organized by adopting standards, it helps the business to innovate easily. Case studies have shown that organizations are better able to expand their offerings by introducing and innovating in new products in their distribution network. The standards also help in mitigation of risks associated with introducing new products. Furthermore the standards help in the organization with adding more suppliers to their network.
Standards have been used by organizations as the basis for new product development, entering new domestic and international markets and supporting the market demand of the products. The standards are helpful even in creating new markets. In some extreme cases, companies have far exceeded their profit margins from the figures given above to the level of 33% of their annual revenue. This also helped the companies in positioning themselves as market leaders in their field over a period of time.
WikaBeton, an Indonesian conglomerate active in construction, real estate and trading businesses, used ISO 9001, OHSAS 18001 and various technical quality standards. They developed a unified management system allowing for high quality operations which resulted in increased customer confidence.
The major benefits of using standards allowed the organization to improve its selection and evaluation of suppliers, save resources in research and development, optimize the transfer of information through unified specifications and standard information capture, high quality supplies, optimization of production process and obtain benefits in sales negotiations.
NTUC Fairprice is the largest supermarket chain in Singapore with a market share of over 50%. It uses Cold Chain standards for milk and frozen meat as well as Bar code standard and ISO 9001 and well as HACCP.
The benefits to NTUC of the standards were in doubling the volume of goods handled while having the same number of employees, improving process efficiency, extending the supplier network, raising and maintaining the product level of quality and increasing the level of customer loyalty and confidence.
The benefits were translated into annual saving of approximately USD 3.2 million and also helped nurture a culture of continuous improvement in the organization.
Gefor is a Colombian multinational company which is active in the plastics and synthetic fibers sector in the petrochemical industry. It uses over 200 standards, both national and international ones. The benefits to it were in continual improvement in operations and production, sales and marketing by creating market access allowing it to expand rapidly in the domestic market, and accessing international markets by meeting market entry requirements and conditionsin the design of new products, quality inspections of supplies. The economic benefits of the standards is USD 8 051 919 which is 77% of the company revenues. The company has introduces ISO 9001, ISO 14001 and OHSAS 18001which have helped in streamlining its processes and increasing its quality and reliability.
Danper, founded in 1994, is one of the largest agro-exporter in Peru dealing mainly in Asparagus and Artichokes. Its business comprises of preserved goods (77% of sales), fresh products (21 % of sales) and frozen products (2% of sales). It is certified to ISO 9001 and ISO 14001 and National Peruvian Standards as well as HACCP, OHSAS 18001 and SA 8000 and finally Global GAP and US GAP.
It has benefited by USD 648 158 annually from the standards which amounts to 0.73 % of sales revenue. Using standards has allowed Danper to continuously improve its skills and implement an efficient and reliable production process, manage the cold chain in a highly efficient way and ensuring product quality requirements are met in overseas markets and demonstrate through its certifications to its overseas customers, its ability to produce and deliver safe and high quality products and to qualify as a supplier for them.
 
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<title>PURCHASING ? ISO 9001 certification</title>
<link>https://iso9001consulting.com.au/purchasing-iso-9001-certification/</link>
<comments>https://iso9001consulting.com.au/purchasing-iso-9001-certification/#respond</comments>
<dc:creator><![CDATA[Anitech]]></dc:creator>
<pubDate>Thu, 29 Sep 2016 09:09:54 +0000</pubDate>
<category><![CDATA[ISO 9001 certification]]></category>
<category><![CDATA[Quality Management system]]></category>
<category><![CDATA[iso 9001 certification]]></category>
<guid isPermaLink="false">http://www.iso9001consulting.com.au/?p=410</guid>
<description><![CDATA[Purchasing is one of the most important processes of the Quality Management System based on ISO 9001 certification standard. It is essential to understand how ISO 9001 works in the context of purchasing. The inputs to the Purchasing or the Purchasing Information comes from the Design & Development Process. Design specifies the parts and materials […]
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]]></description>
<content:encoded><![CDATA[Purchasing is one of the most important processes of the Quality Management System based on ISO 9001 certification standard. It is essential to understand <a href="https://anitechgroup.com/au/blog/a-complete-guide-on-how-iso-9001-works-for-smes/">how ISO 9001 works</a> in the context of purchasing. The inputs to the Purchasing or the Purchasing Information comes from the Design & Development Process. Design specifies the parts and materials and their grades and qualities that are going to become part of the product. If this step is not correct, it can lead to issues where the purchased part will not meet the requirement of the Design, and as a result, the Production will not be done correctly
<a href="https://www.iso9001consulting.com.au/wp-content/uploads/2016/09/download.jpe"><img decoding="async" class=" size-medium wp-image-411 aligncenter" src="https://www.iso9001consulting.com.au/wp-content/uploads/2016/09/download-300x154.jpe" alt="ISO 9001 certification" width="300" height="154" data-id="411" /></a>
The organization shall develop the criteria for the evaluation and selection of External providers (Suppliers). The organization shall monitor the performance of the external providers and periodically re-evaluate them based on their ability to meet requirements for products and processes. The organization shall maintain documented information of these activities and any actions arising from the evaluations. The organization may develop an External Provider Audit Checklist and evaluate External Providers based on that criteria.?Calibration is done through measuring a standard .
The main objective of Purchasing is making sure that the purchased product conforms to what you asked for. So the control you place one the Supplier will be based on the effect it will have on the production process and the final product. For example if you bought a nail with a damaged head then you can easily put it aside and replace it with another nail with a good head. There is no need to place a strict control on the supplier.
You have to make sure that the supplier can provide the quantity and quality of products that you require. You also have to look into the financial strength and market reputation of suppliers.
<h2>Controls</h2>
The organization shall determine the controls to be applied to externally provided processes, products and services when products and services from external provider are intended for incorporation into the organization?s own products and services or products and services are directly provided by the external provider to the customer on behalf of the organization or a process or part of a process is provided by the external provider as a result of a decision by the organization.
<h2>Types and extent of control</h2>
The organization shall make sure that the externally provided products or services do not negatively affect its ability of providing consistent quality products and services to its customers.
The organization shall make sure that externally provided products and services remain within the control of its <a title="Quality Management system" href="http://www.anitechconsulting.com.au/services/iso-9001-quality-management-system/">Quality Management System</a>.
The organization shall also determine the control?s that it plans to apply to the external provider and to the product.
The organization shall also take into consideration the potential impact of externally provided products and services on its ability to consistently meet customer and applicable legal requirements,
The organization shall also take into consideration whether the controls applied by the external provider are adequate or not.
The organization shall also determine the Verification and other activities required to ensure that the externally provided products and services meet requirements.
<h2>Purchasing Information</h2>
Information in the Purchase order is the most important information in the purchasing process. You should describe the product being purchased, and if appropriate then add the approval requirements for the product, process, procedure or equipment to be accepted. If you require a specific piece of equipment to be used then this should be included in the Purchase Order. Finally you should check the adequacy of purchasing information before sending the purchase order to the supplier. If the supplier does not have adequate information then it is your fault.
The adequacy of purchasing information shall be ensured prior to its communication to the supplier.
The organization shall communicate to the external providers its requirements for the products, processes or services to be provided. It shall communicate the requirements for approval of products and services, methods, processes and equipment and the methods for release of products and services. It shall communicate the competence requirements of supplier personnel, the requirements for external provider?s interaction with the organization, the control and monitoring of external providers performance to be applied by the organization and the verification or validation that the organization intends to apply at the premises of the external provider.
When the organization receives the products, then it needs to verify that it had got what it ordered. The products are first placed in the Quality Check Area in the store and they are checked for acceptable quality. If they pass the checking then they are placed in the store in designated area. Entry is made in the store register for the product or part. After that they are forwarded to the production area when the requirement arises and the Store Issue Requisition is given to the Store Personnel by the Production Personnel. Any product or part failing the quality check is placed in the Quarantine Area and the Store Manager in consultation with the Production Manager decides what to do. He has the option of using it under concession if the defect is slight. He also has the option of sending it back to the supplier or scrapping it with the supplier?s permission.?<a title="Calibration" href="https://www.iso9001consulting.com.au/calibration-iso-9001-certification/">Calibration</a> is a process through which you confirm that the measurements you have taken are true.
 
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<title>CALIBRATION ? ISO 9001 certification</title>
<link>https://iso9001consulting.com.au/calibration-iso-9001-certification/</link>
<comments>https://iso9001consulting.com.au/calibration-iso-9001-certification/#respond</comments>
<dc:creator><![CDATA[Anitech]]></dc:creator>
<pubDate>Thu, 29 Sep 2016 08:17:29 +0000</pubDate>
<category><![CDATA[ISO 9001 certification]]></category>
<category><![CDATA[iso 9001 certification]]></category>
<guid isPermaLink="false">http://www.iso9001consulting.com.au/?p=403</guid>
<description><![CDATA[Calibration is a process through which you confirm that the measurements you have taken are true, which is essential for maintaining quality standards and ensuring accuracy. The measurements can be of the components, final product, or your process parameters. Understanding how ISO 9001 works can be helpful in establishing a robust calibration system. Calibration is […]
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]]></description>
<content:encoded><![CDATA[Calibration is a process through which you confirm that the measurements you have taken are true, which is essential for maintaining quality standards and ensuring accuracy. The measurements can be of the components, final product, or your process parameters. Understanding how <a href="https://anitechgroup.com/au/blog/a-complete-guide-on-how-iso-9001-works-for-smes/">ISO 9001 works</a> can be helpful in establishing a robust calibration system. Calibration is done through measuring a standard, such as a measuring device, and ensuring that the error is within the required limits, as specified by ISO 9001. This standard provides guidelines and requirements for implementing a quality management system, including calibration procedures, to enhance the accuracy and reliability of measurements in organizations
<a href="https://www.iso9001consulting.com.au/wp-content/uploads/2016/09/CALIBRATION-----ISO-9001-certification.jpe"><img decoding="async" class=" size-medium wp-image-404 aligncenter" src="https://www.iso9001consulting.com.au/wp-content/uploads/2016/09/CALIBRATION-----ISO-9001-certification-300x162.jpe" alt="calibration" width="300" height="162" data-id="404" /></a>
For example a measuring scale is being calibrated. You place a known weight of 10 KG on it. Your measurement reading is 10.05 Kilograms. This means that the error is 0.05 grams. Depending on the level of accuracy required in your organization, this may mean a pass or a fail.? If your required tolerance limit is +/- 0.03 grams then your scale has failed calibration test. A tolerance of +/- 0.10 grams means that your scale has passed the test. Tolerance of the measuring equipment is usually set by the manufacturer but it is also determined by your process or customer requirements.? A real calibration shall test the measuring equipment over a range of measurements which can be either the range over which it is to be used or the full range.
Reference material is a material answering to the definition of material having the quality of being sufficiently homogenous and stable with reference to specified properties which has been established to be fit for its intended use in measurement or in examination of normal properties. Reference material accompanied by documentation issued by an authoritative body is called Certified Reference Material. You use reference material to find out the trueness of your measuring equipment as a true standard against which your equipment is measured.
Your measuring equipment degrades over time and must be re-calibrated. There are calibration companies which will calibrate your measuring equipment such as weighing and measuring equipment or pressure and heat gauges against known national or international standards and provide you a Calibration Certificate which is valid over a specified period of time.
Suppose you have an on-off gauge which determines the conformance of an item. Over time the gauge will wear out and it can show more components as good or vice versa. It shall appear through its flawed measurement that the production is improving when the gauge is simply out of calibration.
The time interval between calibrations is dependent on a number of factors which are the manufacturer?s guidelines, the operating environment in your organization, the accuracy requirements and the historical data of the length of time the instrument gives true readings.
All companies do not require calibration and those that do are not required to calibrate everything. For example if you have a manpower company dealing in labour then you do not need to calibrate and can claim an exception to this part of the ISO 9001 standard. To find out which equipment requires Calibration you have to keep in mind a number of factors:
Is the calibration required by the customer?
Is the calibration required by the product specifications? If your measurements should be within tolerances then you are required to calibrate your measuring equipment to make sure that your measurements are correct.
What are the consequences of the equipment?s giving wrong measurements? E.g. processing returns, accepting bad components, rejecting good components, reworkand unhappy customers. You will find out that these costs exceed the costs of calibration.
The cost of replacement compared to the cost of calibration. You will still need to calibrate and monitor the new equipment so as to know when it is not serviceable.
The equipment not requiring calibration should be marked as such.
After calibration your calibration provider usually affixes a sticker on the equipment stating that the piece is calibrated and the time period for the calibration to stay effective. The Calibration provider also issues a certificate to this effect which you need to store in the calibration file so that you can show it at the time of the <a title="ISO 9001 certification" href="http://www.anitechconsulting.com.au/services/iso-9001-quality-management-system/">ISO 9001 certification</a> audit and for your own records.
It is a nonconformance under ISO 9001 when your measuring equipment fails calibration. All the measurements that you have taken since the last calibration are suspect now. The effects of this depend on how critical this equipment is? How much out of tolerance is the equipment? And how much time has passed since the last calibration? The action required may be <a title="Corrective action" href="https://www.iso9001consulting.com.au/corrective-action-iso-9001-certification/">corrective action</a> like re-measurement, product recall or rework.
You should make sure that your measuring equipment is safeguarded from adjustments, damage or deterioration that would nullify the calibration status and subsequent measurement results.
You should maintain documented information of the measurement as evidence of the fitness for purpose of the monitoring and measurement equipment.
The difference between calibration and verification is that a calibration provides the error of the instrument and compensates for any lack of trueness through applying a correction. A verification on the other hand indicates that a measurement error is smaller than the maximum permissible error. The maximum permissible error is defined by the user as the largest error he or she is prepared to accept.
 
 
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<title>CORRECTIVE ACTION ? ISO 9001 certification</title>
<link>https://iso9001consulting.com.au/corrective-action-iso-9001-certification/</link>
<comments>https://iso9001consulting.com.au/corrective-action-iso-9001-certification/#respond</comments>
<dc:creator><![CDATA[Anitech]]></dc:creator>
<pubDate>Thu, 29 Sep 2016 07:38:07 +0000</pubDate>
<category><![CDATA[ISO 9001 certification]]></category>
<category><![CDATA[iso 9001 certification]]></category>
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<description><![CDATA[A correction is that when a problem and you fix it immediately. For example if a machine is making bad parts because the alignment is wrong and you fix it then it is a Correction. But if you look deeper and find out that the machine has to be aligned after every 4 hours and […]
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<content:encoded><![CDATA[A correction is that when a problem and you fix it immediately. For example if a machine is making bad parts because the alignment is wrong and you fix it then it is a Correction. But if you look deeper and find out that the machine has to be aligned after every 4 hours and develop a schedule for it then it is called a Corrective Action.
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As <a title="ISO 9001 certification" href="http://www.anitechconsulting.com.au/services/iso-9001-quality-management-system/">ISO 9001 certification</a> looks at production / service in terms of a <a title="Process Approach" href="http://www.anitechconsulting.com.au/process-approach-iso-9001-certification/">Process Approach</a>. If there is some problem or a fault then it is a fault in one of the processes. A process is defined as a way in which work gets done. It is a series of steps that if followed consistently delivers the expected output. For example Engineering has a process which results in designs, Manufacturing has a process which results in finished product. Purchasing has a process which results in quality inputs. Sales has a process which results in new orders. Also service companies have their own processes.
A process has to follow a few basic principles to succeed:
<ul>
<li>The process must be defined by the planner of the work</li>
<li>The Process must be understood by the operators</li>
<li>Process must be easy to carry out</li>
<li>Process must be measured in order to make a sense of its results</li>
</ul>
For any process to succeed these four rules must be followed. If any one of these rules is broken then problems arise in the output of the concerned process.
If the process has not been defined in a proper way then it is up to the operator to get it done. Meaning that the process will be done in a different way by each operator.
If the process has not been fully understood then it will cause the operators to develop their own understanding based on trial and error and educated guesses.
If the process is difficult in following because of problems with equipment, schedules, materials, instructions etc. the operators will be forced to work around the system to get the job done which will produces different results for different operators.
If there is no reliable data coming out of the process then nobody will know how well the process is performing and should changes be made to the process or not.
Problems occur when a process goes wrong. For example one time problem occurs due to a single breakdown of a process. When a process consistently breaks one or more of the four rules then recurring problems occur. There are a few basic questions that will guide you is resolving one time or recurring problems. This is known as investigating the Root Cause.
Some questions are as follows:
<ul>
<li>Where the process has been formally defined?</li>
<li>Can the operators demonstrate complete understanding of the said process?</li>
<li>Can you observe any obstacles to the correct and consistent adherence to the process?</li>
<li>Is the process consistently meeting requirements as shown by the measurement results?</li>
</ul>
These four questions are a powerful tool in finding the root cause if you know which process has failed. However as the processes are linked and interconnected, problem occurring in one process may have a root cause in another process. So you have to ask the WHY question repeatedly to arrive at the real root cause.
The Corrective action to undertake is also based on the four questions:
<ul>
<li>If the process has not been properly defined then update or create documentation.</li>
<li>Provide training if the process has not been fully understood.</li>
<li>Identify and remove problems if there are obstacles to the process</li>
<li>If the measurements show that the process is incapable of meeting requirements, then re-design the process.</li>
</ul>
Below is a step by step methodology for Root Cause Analysis and Corrective Action:
First define the problem. You have to make sure that it is not a perceived problem but a real one. You can verify this by writing the problem on a sheet of paper and identify the problem as ?Should be? as compared to ?is? statement. E.g. parts should be chromed, parts were received with golden plating.
Secondly you should define the scope of the problem. Is it just a problem in a particular day?s production or is it a recurring problem.
Thirdly, while you find out a fix for the problem make sure that you have installed checks or stop gap measures to detect the problem if it occurs again.
Fourthly find the root cause of the problem. This can be done by asking the WHY question repeatedly five times and arriving at the real cause of the problem.You can also use the Fish bone Diagram or Ishikawa Diagram for this purpose.
Then you have to plan a Corrective Action to remove the problem and also identify the cost and return on investment. And get the approval for the corrective action from the concerned authority.
Sixthly, you have to implement the corrective action. This can be preventive maintenance of a piece of machinery etc.
Seventhly, after you have made the changes, you have to observe the process again to see if the problem is removed and the real root cause has been removed.
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<title>Quality management system: The most important points we often neglect</title>
<link>https://iso9001consulting.com.au/quality-management-system-the-most-important-points-we-often-neglect/</link>
<comments>https://iso9001consulting.com.au/quality-management-system-the-most-important-points-we-often-neglect/#respond</comments>
<dc:creator><![CDATA[Anitech]]></dc:creator>
<pubDate>Thu, 11 Aug 2016 05:44:37 +0000</pubDate>
<category><![CDATA[Quality Management system]]></category>
<category><![CDATA[ISO 9001 consultants]]></category>
<guid isPermaLink="false">http://www.iso9001consulting.com.au/?p=394</guid>
<description><![CDATA[Quality management is a management methodology. We often forget the basic management functions and principles, while adopting and implementing quality management system in an organization. Basic functions of management include goal setting, organizing, staffing, planning, coordinating, monitoring and controlling. Effective managerial leadership process also involves supervising and directing, motivating, problem solving and communicating with employees […]
The post <a href="https://iso9001consulting.com.au/quality-management-system-the-most-important-points-we-often-neglect/">Quality management system: The most important points we often neglect</a> appeared first on <a href="https://iso9001consulting.com.au">ISO 9001 Consulting, Specializing in QMS & ISO 9001 Certification</a>.
]]></description>
<content:encoded><![CDATA[Quality management is a management methodology. We often forget the basic management functions and principles, while adopting and implementing quality management system in an organization. Basic functions of management include goal setting, organizing, staffing, planning, coordinating, monitoring and controlling.
<a title="Quality Management system" href="http://www.anitechconsulting.com.au/services/iso-9001-quality-management-system/"><img decoding="async" class=" size-full wp-image-395 aligncenter" src="https://www.iso9001consulting.com.au/wp-content/uploads/2016/08/images-12.jpe" alt="Quality Management system" width="276" height="183" data-id="395" /></a>
Effective managerial leadership process also involves supervising and directing, motivating, problem solving and communicating with employees for ensuring that the company accomplishes the planned objectives and goals. 
Planning and coordinating to ensure quality
The planning function creates process, activity and task schedules, along with resource allocation such as manpower as well as equipment, information and knowledge support, enabling the organization to operate successfully, for achieving its goals. What is often forgotten is the need to update and modify plans based on changes in customer requirements, changes in environment, progress in plan implementation and new constraints on resources?
The coordinating function has to interface with planning, organizing, as well as controlling functions, in line with goals of the organization which are driven by customer requirements. Coordinating is usually a weak link in the quality system and higher management must constantly monitor the coordination function. 
Organizing and staffing
?Organizing involves allocating responsibilities and tasks to teams and individuals based on specific skill sets needed to complete the tasks. Agile organizations are able to respond fast to changing customer demands. Organizing also involves reporting and line of command. Organizing and staffing together involves complete talent management function involving sourcing and retention of talent and performance management. Non availability of the necessary skills in time can mean risks to the output of the processes and outcome of businesses. This aspect is normally neglected in quality system. Development of skills and monitoring of skill development could be a critical success factor for business organizations.
Motivating teams and involving people in improvement activities are other critical factors related to organizing and staffing.
Strategy for fulfilling quality objectives: role of ISO 9001 consultants
Organization’s strategic plans must take into account resources needed, including expertise, knowledge, updated information, and skill requirements, and how to source the critical resources. <a href="https://iso9001consulting.com.au/quality-management-system-the-most-important-points-we-often-neglect/">Implementing best practice ISO 9001</a>, sourcing strategy for the critical resources is a major challenge for every organization. But this aspect is usually neglected, and companies are often operating in firefighting mode. ISO 9001 consultants can help you solve such issues and put in place the strategies for sourcing critical resources
Evaluating, Controlling and monitoring 
The monitoring and controlling function acts as eye and ears of the management. This is to ensure that all the necessary functions of the business organization are operating as planned. Controls are exercised on the basis of process control criteria and other standards of performance and targets set for teams. Any deviations from control criteria must be investigated and risks to final outcome of the company must be evaluated. Measurement of process parameters and product and service characteristics must be utilized for statistical analysis to obtain trends of non-conformity. Impact of non-conformity on other related processes must be analyzed. Necessary corrective actions must be planned across the entire organization, so that learning action from failure can be initiated.
Based on the changes in customer expectations, as well as regulatory changes, ??the process acceptance criteria must be changed and process owners trained on the new criteria. 
Evaluating and controlling includes monitoring the status and measuring the attributes of a process as well as the output (product or service) and taking appropriate actions based on data and observations. Manager?s wakeup to the need to monitor only when there is a crisis.? If ?process evaluation ?is done even ??when everything appears to be running smoothly, sales are growing along with profits, customers are happy,? then you are going to prevent an impending crisis due to customer complaints, by taking preventive actions.
Voice of the customer
?Top managements of the companies are unable to respond quickly to the changes in customer requirements and latest customer perceptions about company?s products and services. Employees as well as managers across the organization must listen directly to the voice of the customer. Changes in resources and processes required ??to meet new expectations of customers and other interested parties, must be analyzed and evaluated. New strategic plans should incorporate necessary changes in processes and process criteria based on changes in customer needs. Risks and opportunities arising out of the voice of the customer must be assessed regularly.? Changes in market place occurring due to competitors coming up with new offerings of products and services need to be assessed.
Thus by following some of the management principles and functions, and listening to the voice of the customer, we can make the <a title="Quality Management system" href="http://www.anitechconsulting.com.au/management-review-crucial-for-iso-9001-certification/">quality management system</a> more effective.
The post <a href="https://iso9001consulting.com.au/quality-management-system-the-most-important-points-we-often-neglect/">Quality management system: The most important points we often neglect</a> appeared first on <a href="https://iso9001consulting.com.au">ISO 9001 Consulting, Specializing in QMS & ISO 9001 Certification</a>.
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