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<title>ITIL Certification Foundation</title>
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<title>ITIL Framework</title>
<link>https://itsm-certification.com/itil-framework</link>
<dc:creator><![CDATA[itil-admin]]></dc:creator>
<pubDate>Wed, 27 May 2020 08:58:52 +0000</pubDate>
<category><![CDATA[ITIL Certification]]></category>
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<description><![CDATA[<p>Since the 1990’s, ITIL has undergone 4 major revisions. ITIL v3 incorporated a lifecycle approach to ITSM which is described in this article.</p>
<p>The post <a href="https://itsm-certification.com/itil-framework">ITIL Framework</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<content:encoded><![CDATA[<p><div class="et_pb_section et_pb_section_0 banner-post et_pb_with_background et_section_regular">
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<div class="et_pb_text_inner"><span><span><a href="https://itsm-certification.com/"><span class="icon_house_alt"></span></a></span></span></div>
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<div class="et_pb_text_inner"><h1>ITIL framework</h1></div>
</div> 
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<div class="et_pb_text_inner">IT Infrastructure Library (ITIL) is a best practice Information Technology Service Management (ITSM) framework. ITIL is the main ITSM framework in use globally and provides a range of ITSM professional qualifications including the popular <span><a href="https://itsm-certification.com/itil-foundation">ITIL Foundation</a></span>.</p>
<p>ITIL began in the 1980s to address the widespread poor delivery of IT services. In response the UK government requested a framework to enable a more efficient and financially responsible use of IT within the government and private sectors.</p>
<p>ITIL has become extremely successful in guiding organizations to manage their IT infrastructure. By doing so, it enables organizations to become more competitive by helping them deliver business benefits and achieve better returns on investment.</p>
<p>Since the 1990’s, ITIL has undergone 4 major revisions. ITIL v4 is the latest version and was released in 2018.</p>
<p>ITIL v3 version incorporated a lifecycle approach to IT service management which we shall describe below.</p>
<h2 id="itil-v3-service-lifecycle" class="p-b-0" >ITIL v3 service lifecycle</h2></div>
</div> <div class="et_pb_module et_pb_image et_pb_image_0">
<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itil-v3-service-life-cycle.png" alt="ITIL lifecycle" title="" srcset="" sizes="" /></span>
</div><div class="et_pb_module et_pb_text et_pb_text_3 et_pb_bg_layout_light et_pb_text_align_left">
<div class="et_pb_text_inner">Suppose a company wants to give its workers the chance to work from home to help foster a better-balanced lifestyle. The company must consider several factors:</p>
<ul class="list-icon">
<li>What computers will the staff be allowed to use?</li>
<li>What security factors must be considered?</li>
<li>What tools will be required to support such working?</li>
<li>What monitoring tools will be required to ensure efficient access?</li>
<li>What training or tools in security protocols will the staff require?</li>
</ul>
<p>The answers to these questions can be found within each of the ITIL service lifecycle stages.</div>
</div> <div class="et_pb_module et_pb_image et_pb_image_1">
<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itil-service-lifecycle.png" alt="ITIL service lifecycle" title="" srcset="" sizes="" /></span>
</div><div class="et_pb_module et_pb_text et_pb_text_4 et_pb_bg_layout_light et_pb_text_align_left">
<div class="et_pb_text_inner">By providing an IT service management lifecycle approach, ITIL focuses attention on the strategy, design, transition, operation and continual improvement of IT services. It provides coordination and control across the various functions, processes and systems necessary to manage the full lifecycle of IT services.</p>
<p>All the ITIL service management lifecycle is described in 5 manuals. Each manual covers one stage of the lifecycle. The 5 lifecycle stages are:</p>
<ul class="list-icon">
<li>Service Strategy (SS) – initial definition and analysis of business requirements.</li>
<li>Service Design (SD) – design of IT services.</li>
<li>Service Transition (ST) – migration of the IT service into the live environment.</li>
<li>Service Operation (SO) – live operation and support of the IT service.</li>
<li>Continual Service Improvement (CSI) – ongoing improvement of the IT service.</li>
</ul>
<h2 id="example">Example</h2>
<p>Let us look at an example of a taxi company wanting to replace its drivers with driverless vehicles.</p>
<h3 class="p-b-0">ITIL Service Strategy (SS)</h3></div>
</div> <div class="et_pb_module et_pb_image et_pb_image_2">
<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itil-service-strategy.png" alt="ITIL Service Strategy" title="" srcset="" sizes="" /></span>
</div><div class="et_pb_module et_pb_text et_pb_text_5 et_pb_bg_layout_light et_pb_text_align_left">
<div class="et_pb_text_inner">To be successful an organization must have clear objectives. It needs a clear business strategy which explains how it intends to achieve those objectives.</p>
<p>The corporate business strategy will have individual strategies for different business units, one of which is an IT strategy. The IT strategy therefore supports and validates the business strategy.</p>
<p>The IT strategy covers different aspects, including IT service strategy. An IT service strategy explains how IT services will enable the organization to achieve its objectives, and how IT services support the business strategy.</p>
<p>The <strong>ITIL Service Strategy</strong> stage of the ITIL service management lifecycle focuses on the concepts an IT service provider uses to build its IT service strategy.</p>
<p>It describes how the service provider must set clear objectives and performance targets for the IT service strategy to be successful in serving its customers.</p>
<h3 class="p-b-0">ITIL Service Design (SD)</h3></div>
</div> <div class="et_pb_module et_pb_image et_pb_image_3">
<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itil-service-design.png" alt="ITIL Service Design" title="" srcset="" sizes="" /></span>
</div><div class="et_pb_module et_pb_text et_pb_text_6 et_pb_bg_layout_light et_pb_text_align_left">
<div class="et_pb_text_inner">IT services can only provide value to the business when they have been designed to meet business objectives. <strong>ITIL Service Design</strong> is the lifecycle stage where service strategy is turned into a realistic and achievable plan for delivering the business objectives.</p>
<p>The <strong>ITIL Service Design</strong> stage provides 2 things:</p>
<ul class="list-icon">
<li>Guidance for the design and development of services and service management practices.</li>
<li>Guidance for converting strategic objectives into portfolios of services and related assets.</li>
</ul>
<h3 class="p-b-0">ITIL Service Transition (ST)</h3></div>
</div> <div class="et_pb_module et_pb_image et_pb_image_4">
<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itil-service-transition.png" alt="ITIL Service Transition" title="" srcset="" sizes="" /></span>
</div><div class="et_pb_module et_pb_text et_pb_text_7 et_pb_bg_layout_light et_pb_text_align_left">
<div class="et_pb_text_inner">After the new service has been designed and made ready to use, it must be transitioned into operational use. This is done by testing a service design package to ensure it meets business needs. This is then deployed into the live production environment.</p>
<p>The stage known as <strong>ITIL Service Transition</strong> utilizes a service knowledge management system (SKMS) to support organizational learning. This helps to improve the efficiency and effectiveness of all the IT service management lifecycle stages. It enables people to learn lessons, supports informed decision-making, and improve service management.</p>
<h3 class="p-b-0">ITIL Service Operation (SO)</h3></div>
</div> <div class="et_pb_module et_pb_image et_pb_image_5">
<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itil-service-operation.png" alt="ITIL Service Operation" title="" srcset="" sizes="" /></span>
</div><div class="et_pb_module et_pb_text et_pb_text_8 et_pb_bg_layout_light et_pb_text_align_left">
<div class="et_pb_text_inner">The <strong>ITIL Service Operation</strong> stage is where the strategic objectives of the organization are realized by operating the new service. This requires effective and efficient operation and support of the new service so that the customer can realize the business value which was intended.</p>
<h3 class="p-b-0">ITIL Continual Service Improvement (CSI)</h3></div>
</div> <div class="et_pb_module et_pb_image et_pb_image_6">
<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itil-continuous-service-improvement.png" alt="ITIL CSI" title="" srcset="" sizes="" /></span>
</div><div class="et_pb_module et_pb_text et_pb_text_9 et_pb_bg_layout_light et_pb_text_align_left">
<div class="et_pb_text_inner"><p>After the new service is live in its operating environment, customers can gain even more value by continuous improvement of the service. This occurs by seeking feedback from any stage of the service lifecycle to identify improvement opportunities for other stages of the lifecycle.</p>
<p>The <strong>ITIL Continual Service Improvement</strong> stage provides guidance on creating and maintaining value for customers. It focuses on improving the quality of service, operational efficiencies and business continuity by ensuring that the service portfolio remains aligned to business strategy.</p></div>
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<li><a href="#itil-v3-service-lifecycle">ITIL v3 service lifecycle</a></li>
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<p>The post <a href="https://itsm-certification.com/itil-framework">ITIL Framework</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<title>6 reasons to study ITIL online</title>
<link>https://itsm-certification.com/reasons-to-study-itil-foundation-online</link>
<dc:creator><![CDATA[itil-admin]]></dc:creator>
<pubDate>Wed, 27 May 2020 07:46:36 +0000</pubDate>
<category><![CDATA[ITIL Certification]]></category>
<guid isPermaLink="false">http://itsm-certification.com/?page_id=4464</guid>
<description><![CDATA[<p>This article explores 6 reasons why studying ITIL Foundation online is a great way to get your certification. Click to read more about ITIL online.</p>
<p>The post <a href="https://itsm-certification.com/reasons-to-study-itil-foundation-online">6 reasons to study ITIL online</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
]]></description>
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<div class="et_pb_text_inner"><h1>6 reasons to study ITIL online</h1></div>
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<div class="et_pb_text_inner"><p>You are probably reading this article because you are considering taking your <span><a href="https://itsm-certification.com/itil-foundation/itil-foundation-online-training-courses">ITIL Foundation online</a></span>.</p>
<p>Continue to read to find out why studying for your ITIL Foundation online is the most cost effective, efficient and effective way to get qualified. It is ideal for anyone considering taking ITIL Foundation training.</p>
<h2 id="value-for-money">1. Value for money</h2>
<p>A quick compare of the prices for a classroom <span><a href="https://itsm-certification.com/itil-foundation/itil-foundation-training-courses">ITIL Foundation course</a></span> and an <span><a href="https://itsm-certification.com/itil-foundation/itil-foundation-online-training-courses">online ITIL Foundation</a></span> course one thing is obvious – ITIL online training is always cheaper!</p>
<p>For some ITIL training providers, their low price is because their online ITIL Foundation courses are produced cheaply with less effort. Often, they just show a video of a boring trainer speaking directly into the camera. You will find this type of cheap ITIL online training on sites such as Udemy.</p>
<p>Despite its low price compared with a classroom ITIL course, our online ITIL Foundation training is cheaper because we don’t need to rent a training venue nor pay for an ITIL trainer. With online ITIL Foundation training, you’re just pay for the online ITIL content, and official ITIL Foundation exam from AXELOS.</p>
<h2 id="fits-a-busy-schedule">2. Easily fits your busy schedule</h2>
<p>The average <span><a href="https://itsm-certification.com/itil-foundation/itil-foundation-training-courses">ITIL Foundation course</a></span> lasts for 3 days. This makes a classroom course all but impossible for some students – for example if you can’t take time off work or if you have other commitments, such as childcare. Online ITIL Foundation training gives you much more flexibility.</p>
<p>With our ITIL Foundation online training, you can choose to study whenever you want and take the ITIL exam whenever you are ready. For busy people without the time to take a classroom ITIL course, this is a huge benefit.</p>
<h2 id="learn-from-anywhere">3. Learn from anywhere</h2>
<p>Online ITIL Foundation training enables you to study and take your ITIL exam at home, no matter where you are. In fact, you could even do it sitting by the beach sipping your Margarita! You just need a computer with an internet connection!</p>
<p>An online ITIL Foundation course though gives you not only convenient – it also saves you money because you don’t have to pay for travel or hotel fees.</p>
<h2 id="suitable-for-all-learners">4. Suitable for all learners</h2>
<p>On a classroom course, a trainer might go at a pace that is either too fast or too slow for some students. There might be other hurdles, such as a student being disruptive or asking too many questions. This can affect the pace of learning for other students in the group.</p>
<p>Because an online ITIL course enables you to learn at your own pace, it is ideal for all students, irrespective of the speed at which they learn. It is also ideal for people who prefer to learn in the comfort of their own home.</p>
<p>The interactive nature of our ITIL Foundation online course also makes it great for visual learners too! You will experience sample ITIL exams, online support from an ITIL trainer and plenty of activities to keep you stimulated.</p>
<h2 id="available-on-all-platforms">5. Available on all platforms</h2>
<p>Our online ITIL Foundation course works on your Windows or Mac computer, your tablet and smartphone too, meaning you can learn on-the-go.</p>
<p>It is built with the latest web and learning technologies. It doesn’t require any browser plug-ins or downloads.</p>
<p>This means you can choose the platform to learn on.</p>
<h2 id="longer-lasting-learning">6. Longer-lasting learning</h2>
<p>Our online ITIL Foundation course has been designed by experienced instructional designers working alongside subject matter experts to develop courseware which is highly interactive. It isn’t just a boring man speaking into a camera.</p>
<p>It will engage you and stimulate your brain which has the benefit of leading to faster and longer-lasting learning than more traditional methods.</p></div>
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<li><a href="#value-for-money">Value for money</a></li>
<li><a href="#fits-a-busy-schedule">Fits a busy schedule</a></li>
<li><a href="#learn-from-anywhere">Learn from anywhere</a></li>
<li><a href="#suitable-for-all-learners">Suitable for all learners</a></li>
<li><a href="#available-on-all-platforms">Available on all platforms</a></li>
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<p>The post <a href="https://itsm-certification.com/itil-framework">ITIL Framework</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<title>IT Service Management careers</title>
<link>https://itsm-certification.com/it-service-management-careers</link>
<dc:creator><![CDATA[itil-admin]]></dc:creator>
<pubDate>Tue, 26 May 2020 12:45:43 +0000</pubDate>
<category><![CDATA[ITIL Certification]]></category>
<guid isPermaLink="false">http://itsm-certification.com/?page_id=4434</guid>
<description><![CDATA[<p>Read about the different ITSM jobs available today - from entry-level jobs to top-tier roles within corporations - all of which require ITIL qualifications.</p>
<p>The post <a href="https://itsm-certification.com/it-service-management-careers">IT Service Management careers</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
]]></description>
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<div class="et_pb_text_inner"><h2 class="p-t-0" id="introduction">Introduction</h2>
<p>IT service management (ITSM) describes a strategic approach to design, delivery, management and improving the ways that businesses use information technology (IT). ITSM staff do this by ensuring that technology, people and processes match the business requirements of the organisation.</p>
<p>The majority of organisations use well-established best-practice ITSM methods such as ITIL to help them achieve these goals.</p>
<p>ITIL is the most popular ITSM method in the world today, used by companies like Boeing, Sony, IBM, Microsoft and Barclays Bank <sup>[1]</sup>.</p>
<p>You will see ITIL qualifications as a requirement on most ITSM jobs. The most common ITIL qualification, and the entry-level qualification into an ITSM career is the <a href="https://itsm-certification.com/itil-foundation">ITIL Foundation</a> certification.</p>
<h2 class="p-b-0" id="itsm">ITSM careers</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itsm-careers.png" alt="ITSM careers" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner">ITSM offers many different and important roles. ITSM roles require a broad range of skills but most of them have in common the fact that the people performing them have an in-depth knowledge of one or more technical areas of IT.</p>
<p>Some other roles though tend towards the mainly business aspects. In fact, in 2020, if you want to pursue an ITSM career, you will be at an advantage if you can demonstrate both technical and business skills.</p>
<p>According to AXELOS, there are varied ITSM roles available for people holding an ITIL certification <sup>[2]</sup>.</p>
<p>Entry-level roles such as Service Desk Technician and IT Project Support, are starting points for progressing into more senior roles.</p>
<p>Let us now look at these different ITSM roles in more depth.</p>
<h2 class="p-b-0" id="it-ps">IT Project Support</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/it-project-support.png" alt="IT Project Support role" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: £28,000 per year</h3>
<p>This role provides administrative support to a project or programme team. It is not a customer-facing. It requires lots of data collection and file management and can later progress into an IT Project Manager role.</p>
<p>Skills required:</p>
<ul class="list-icon">
<li>effective organizational skills</li>
<li>experience in an office environment is advantageous <sup>[3]</sup>.</li>
</ul>
<h2 class="p-b-0" id="service-desk-tech">Service Desk Technician</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/service-desk-technician.png" alt="Service Desk Technician role" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: Up to £35,000 per year</h3>
<p>Also known as Help Desk Technician or Support Technician, this role helps users with hardware or software problems. This role is the first point of contact for users when they experience a problem.</p>
<p>Skills required:</p>
<ul class="list-icon">
<li>effective communication</li>
<li>understanding of the products you are supporting</li>
<li>a customer-driven approach</li>
<li>good problem-solving skills.</li>
</ul>
<h2 class="p-b-0" id="it-support-tech">IT Support Technician</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/it-support-technician.png" alt="IT Support Technician role" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: Up to £35,000 per year</h3>
<p>This technical role requires identifying and fixing software and hardware and software problems. Problems are usually escalated by service desk staff. Many require fixing urgently so this can mean it is a pressurized role.</p>
<p>Skills required:</p>
<ul class="list-icon">
<li>excellent IT knowledge</li>
<li>calm under pressure</li>
<li>typically requires technical certification e.g. Microsoft, Cisco, Linux or Oracle.</li>
</ul>
<h2 class="p-b-0" id="service-desk-manager">Service Desk Manager</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/it-service-desk-manager.png" alt="Service Desk Manager" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: £45,000 per year</h3>
<p>This role is responsible for the daily management of the service desk team and ensuring customers leave satisfied. This role must coach and motivate the support team and ensure that effective processes are in place.</p>
<p>Skills required:</p>
<ul class="list-icon">
<li>general managerial skills.</li>
</ul>
<h2 class="p-b-0" id="it-change-manager">IT Change Manager</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/it-change-manager.png" alt="IT Change Manager role" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: £50,000 per year</h3>
<p>This role is responsible for managing, tracking and controlling changes to the software, hardware or IT system configurations. They authorize small changes, but larger changes are discussed with a Change Advisory Board.Skills required:</p>
<ul class="list-icon">
<li>superb organization and management skills</li>
<li>knowledge of configuration management.</li>
</ul>
<h2 class="p-b-0" id="business-ralationship-manager">Business Relationship Manager</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/business-relationship-manager.png" alt="Business Relationship Manager role" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: up to £50,000 per year</h3>
<p>This role is responsible for building relationships between an IT organisation and its customers, making sure that IT services are meeting the needs of the latter. They understand the IT services offered, and how they can help the customer.</p>
<p>Skills required:</p>
<ul class="list-icon">
<li>good people skills</li>
<li>ability to build trust</li>
</ul>
<h2 class="p-b-0" id="security-analyst">Security Analyst</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/security-analyst.png" alt="Security Analyst role" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: up to £50,000 per year</h3>
<p>This role is responsible for using diagnostics software to prevent security breaches and designing solutions to strengthen an organization’s network against attacks. It might also be involved in security training and defining an organization’s security policies.</p>
<p>Skills required:</p>
<ul class="list-icon">
<li>in-depth understanding of cyber security and <span><a href="https://www.knowledgetrain.co.uk/cyber-resilience/resilia-certification/resilia-foundation-training-course">cyber resilience</a></span>.</li>
</ul>
<h2 class="p-b-0" id="it-architect">IT Architect</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/it-architect.png" alt="IT Architect role" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: £58,000 per year</h3>
<p>IT Architects design IT solutions that increase efficiency, reduce costs or solve business problems. They often specialize in a certain area of IT and often lead development teams.</p>
<p>Skills required:</p>
<ul class="list-icon">
<li>wide range of technical skills</li>
<li>planning</li>
<li>leadership</li>
<li>problem solving</li>
<li>typically requires a computer science or business information systems degree <sup>[4]</sup>.</li>
</ul>
<h2 class="p-b-0" id="it-operations-manager">IT Operations Manager</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/it-operations-manager.png" alt="IT Operations Manager role" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: £60,000 per year</h3>
<p>This role is responsible for leading the service desk and IT infrastructure teams, to ensure services and technologies are functioning properly. They monitor software and hardware and develop processes to ensure problems are solved quickly <sup>[5]</sup>.</p>
<p>Skills required:</p>
<ul class="list-icon">
<li>superb organization and management skills</li>
<li>knowledge of IT operations.</li>
</ul>
<h2 class="p-b-0" id="service-level-manager">Service Level Manager</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/service-level-manager.png" alt="Service Level Manager role" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: £60,000 per year</h3>
<p>A Service Level Manager role is responsible for designing and negotiating Service Level Agreements (SLAs) that align with a customer’s service level targets. These services get outlined in contracts. They are also responsible for monitor and analyzing the agreed service levels.</p>
<p>Skills required:</p>
<ul class="list-icon">
<li>excellent communication</li>
<li>negotiating</li>
<li>general managerial skills.</li>
</ul>
<h2 class="p-b-0" id="it-project-manager">IT Project Manager</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/it-project-manager.png" alt="IT Project Manager role" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: up to £70,000 per year</h3>
<p>This role is one often followed by IT Architects. The role is responsible for leading, planning and managing IT projects. Typically this role would also require qualifications such as <span><a href="https://www.knowledgetrain.co.uk/courses/prince2">PRINCE2</a></span> or <span><a href="https://www.knowledgetrain.co.uk/agile/agile-project-management/agile-project-management-course">AgilePM</a></span>.</p>
<p>Skills required:</p>
<ul class="list-icon">
<li>excellent communication</li>
<li>analytical</li>
<li>leadership</li>
</ul>
<h2 class="p-b-0" id="it-programme-manager">IT Programme Manager</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/it-programme-manager.png" alt="IT Programme Manager role" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: up to £75,000 per year</h3>
<p>This role is responsible for leading and planning programmes of change involving IT. This involves managing the risks, budgets, priorities and quality of multiple projects. Typically this role would also require qualifications such as <span><a href="https://www.knowledgetrain.co.uk/programme-management/managing-successful-programmes-msp/msp-training-courses">MSP</a></span>.</p>
<p>Skills required:</p>
<ul class="list-icon">
<li>excellent communication</li>
<li>analytical</li>
<li>leadership</li>
<li>strategy</li>
</ul>
<h2 class="p-b-0" id="top-tier-itsm-jobs">Top-tier ITSM roles</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/top-tier-it-roles.png" alt="Top-tier ITSM roles" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h3>Average UK salary: over £100,000 per year</h3>
<p>There are several executive-level ITSM roles which would see you making strategic decisions for your organisation. These include Chief Technology Officer, Chief Information Officer and Chief Information Security Manager. They would normally require the highest-level ITSM certifications.</p>
<p>Skills required:</p>
<ul class="list-icon">
<li>strategy</li>
<li>leadership</li>
<li>business knowledge</li>
<li>impeccable management skills.</li>
</ul>
<h2 class="p-b-0" id="infographic">Infographic</h2></div>
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<span class="et_pb_image_wrap "><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itil-service-management-roles.png" alt="ITSM roles infographic" title="" srcset="" sizes="" /></span>
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<div class="et_pb_text_inner"><h2>References</h2>
<p>[1] AXELOS (2013). ITIL®: The Basics White Paper. Available: https://www.axelos.com/case-studies-and-white-papers/itil-the-basics-white-paper Last accessed: 20th May 2020.</p>
<p>[2] AXELOS (unknown). ITSM Careers Path. Available: https://www.axelos.com/enhance-your-skills-with-axelos/career-paths/itsm-careers-path . Last accessed: 20th May 2020.</p>
<p>[3] Arras People (2015). What does a project support officer do? Available: https://www.arraspeople.co.uk/camel-blog/pmo/what-does-a-project-support-officer-do/ . Last accessed: 20th May 2020.</p>
<p>[4] Prospects (2017). How to become a technical architect. Available: https://www.prospects.ac.uk/jobs-and-work-experience/job-sectors/information-technology/how-to-become-a-technical-architect . Last accessed: 20th May 2020.</p>
<p>[5] The Nest (unknown). The Difference Between an IT Manager & an IT Operations Manager’s Job Description. Available: https://woman.thenest.com/difference-between-manager-operations-managers-job-description-15144.html . Last accessed: 20th May 2020.</div>
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<ul>
<li><a href="#introduction">Introduction</a></li>
<li><a href="#itsm">ITSM careers</a></li>
<li><a href="#it-ps">IT Project Support</a></li>
<li><a href="#service-desk-tech">Service Desk Technician</a></li>
<li><a href="#it-support-tech">IT Support Technician</a></li>
<li><a href="#service-desk-manager">Service Desk Manager</a></li>
<li><a href="#it-change-manager">IT Change Manager</a></li>
<li><a href="#business-ralationship-manager">Business Relationship Manager</a></li>
<li><a href="#security-analyst">Security Analyst</a></li>
<li><a href="#it-architect">IT architect</a></li>
<li><a href="#it-operations-manager">IT Operations Manager</a></li>
<li><a href="#service-level-manager">Service Level Manager</a></li>
<li><a href="#it-project-manager">IT Project Manager</a></li>
<li><a href="#it-programme-manager">IT Programme Manager</a></li>
<li><a href="#top-tier-itsm-jobs">Top-tier ITSM jobs</a></li>
<li><a href="#infographic">Infographic</a></li>
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<p>The post <a href="https://itsm-certification.com/itil-framework">ITIL Framework</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<title>Six steps to pass your ITIL Foundation</title>
<link>https://itsm-certification.com/best-way-to-pass-itil-foundation-exam</link>
<dc:creator><![CDATA[itil-admin]]></dc:creator>
<pubDate>Tue, 26 May 2020 11:49:06 +0000</pubDate>
<category><![CDATA[ITIL Certification]]></category>
<guid isPermaLink="false">http://itsm-certification.com/?page_id=4418</guid>
<description><![CDATA[<p>Passing any exam is a challenge and passing the ITIL Foundation exam is no different. Read 6 steps to help pass your ITIL Foundation exam.</p>
<p>The post <a href="https://itsm-certification.com/best-way-to-pass-itil-foundation-exam">Six steps to pass your ITIL Foundation</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<div class="et_pb_text_inner"><h1>Six steps to pass your ITIL Foundation</h1></div>
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<div class="et_pb_text_inner">Passing any exam is a challenge and passing the ITIL Foundation exam is no different.</p>
<p>This infographic contains 6 steps for you prepare you to pass your ITIL Foundation exam.</p>
<h2 id="do-your-research">1. Do you research about ITIL</h2>
<p>Ensure ITIL is the right qualifications for you. There are other IT Service Management qualifications you might have considered. Are you sure that ITIL Foundation is the best for you?</p>
<p>Don’t just take our word for it, but whilst ITIL is the world’s most popular IT Service Management framework, you should probably check this yourself. A good place to start would be the <a href="https://www.axelos.com/best-practice-solutions/itil">AXELOS ITIL</a> page which has lots of useful information about ITIL.</p>
<h2 id="register-your-course">2. Register for your ITIL Foundation course</h2>
<p>Before you register for an ITIL Foundation course, you should read up about what makes a good provider. Although this article is about <a href="https://www.knowledgetrain.co.uk/project-management/prince2/prince2-training/prince2-training-providers">PRINCE2</a>, the same things apply when it comes to choosing an ITIL training provider.</p>
<p>As part of choosing your ITIL course you must also decide whether you want to study <a href="https://itsm-certification.com/itil-foundation/itil-foundation-online-training-courses">ITIL Foundation online</a> or take a standard <a href="https://itsm-certification.com/itil-foundation/itil-foundation-training-courses">ITIL Foundation course</a> in a classroom. Choose an online course if you prefer to learn by self-studying or take a classroom course if you prefer face to fact learning from an experienced ITIL trainer.</p>
<p>Every ITIL training company has its own procedures for registering for a course. Make sure you don’t register and hand over money for a non-accredited training provider though. These companies cannot provide you with an exam and because they aren’t accredited by PeopleCert (the ITIL EI, or Exam Institute) there is no guarantee of their quality.</p>
<h2 id="visualize-itil">3. Visualize ITIL in your organization</h2>
<p>One thing that usually helps students learn ITIL is to visualize how ITIL could work inside their own organization. By visualizing ITIL in this way, it helps their brain make sense of all the different elements. It brings clarity to the complexity of ITIL. I recommend this to any student of ITIL.</p>
<h2 id="revise">4. Revise for your ITIL Foundation exam</h2>
<p>It goes without saying really, that to pass your ITIL Foundation exam you must revise. Unless you have a photographic memory, you will need to do your preparation before a course, do your homework during the course, and revise after your course.</p>
<h2 id="try-sample-exams">5. Try sample ITIL Foundation exams</h2>
<p>One of the best ways of preparing for your ITIL Foundation exam is to try some sample papers. As part of an accredited ITIL course, you will get an official ITIL Foundation sample exam paper from AXELOS. You can try this as many times as you want.</p>
<h2 id="book-your-exam">6. Book your ITIL Foundation exam only when you are ready</h2>
<p>Some ITIL training providers allow you to book your ITIL Foundation exam only when you are ready. Knowledge Train does this if you buy the <a href="https://itsm-certification.com/itil-foundation/itil-foundation-online-training-courses">ITIL Foundation online course</a>. You even have 12 months to complete the training and take your exam.</p>
<p>There are some more tips we could have given you including getting a good night’s sleep before your exam, and drink lots of water during the exam.</p>
<p>In any case, we hope you will make use of these tips. To help others learn these helpful tips to pass their ITIL Foundation exam, please share this article and infographic on your blog and social media.</p>
<p>And, more important of all, good luck in your ITIL Foundation exam.</p>
<h2 class="p-b-0" id="infographic">Infographic</h2></div>
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<ul>
<li><a href="#do-your-research">Do your ITIL research</a></li>
<li><a href="#register-your-course">Register for your course</a></li>
<li><a href="#visualize-itil">Visualize ITIL</a></li>
<li><a href="#revise">Revise</a></li>
<li><a href="#try-sample-exams">Try sample exams</a></li>
<li><a href="#book-your-exam">Book your exam</a></li>
<li><a href="#infographic">Infographic</a></li>
</ul>
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<p>The post <a href="https://itsm-certification.com/itil-framework">ITIL Framework</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<title>ITIL v4 Foundation Exam infographic</title>
<link>https://itsm-certification.com/itil-foundation-exam-v4-infographic</link>
<dc:creator><![CDATA[itil-admin]]></dc:creator>
<pubDate>Tue, 26 May 2020 11:25:04 +0000</pubDate>
<category><![CDATA[ITIL Certification]]></category>
<guid isPermaLink="false">http://itsm-certification.com/?page_id=4411</guid>
<description><![CDATA[<p>If you are planning to take your ITIL Foundation exam, then get this colourful infographic to know what to expect in your ITIL 4 Foundation exam.</p>
<p>The post <a href="https://itsm-certification.com/itil-foundation-exam-v4-infographic">ITIL v4 Foundation Exam infographic</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<div class="et_pb_text_inner"><h1> ITIL v4 Foundation Exam infographic</h1></div>
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<div class="et_pb_text_inner"><p>If you are considering taking your <span><a href="https://itsm-certification.com/itil-foundation/itil-foundation-exam">ITIL Foundation exam</a></span>, then have a look at this infographic below for a quick summary of what to expect in your ITIL v4 Foundation exam.</p>
<p><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itil-v4-foundation-exam.png" alt="ITIL v4 Foundation Exam infographic " /></div>
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<p>The post <a href="https://itsm-certification.com/itil-framework">ITIL Framework</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<title>ITIL v3 Foundation Exam infographic</title>
<link>https://itsm-certification.com/itil-foundation-exam-v3-infographic</link>
<dc:creator><![CDATA[itil-admin]]></dc:creator>
<pubDate>Tue, 26 May 2020 10:48:30 +0000</pubDate>
<category><![CDATA[ITIL Certification]]></category>
<guid isPermaLink="false">http://itsm-certification.com/?page_id=4403</guid>
<description><![CDATA[<p>Taking your ITIL Foundation v3 exam soon? Then get this colourful infographic to know what to expect in your ITIL v3 Foundation exam.</p>
<p>The post <a href="https://itsm-certification.com/itil-foundation-exam-v3-infographic">ITIL v3 Foundation Exam infographic</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<div class="et_pb_text_inner"><span><span><a href="https://itsm-certification.com/"><span class="icon_house_alt"></span></a></span></span></div>
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<div class="et_pb_text_inner"><h1>ITIL v3 Foundation Exam infographic</h1></div>
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<div class="et_pb_module et_pb_text et_pb_text_43 et_pb_bg_layout_light et_pb_text_align_left">
<div class="et_pb_text_inner"><p>If you are thinking of taking your <a href="https://itsm-certification.com/itil-foundation/itil-foundation-exam">ITIL Foundation exam</a>, then take a look at the infographic below for a quick summary of what to expect in your ITIL v3 Foundation exam.</p>
<p><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itil-v3-foundation-exam.png" alt="ITIL v3 Foundation Exam infographic " /></p></div>
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<p>The post <a href="https://itsm-certification.com/itil-framework">ITIL Framework</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<title>ITIL v3</title>
<link>https://itsm-certification.com/itil-v3</link>
<dc:creator><![CDATA[itil-admin]]></dc:creator>
<pubDate>Tue, 26 May 2020 09:11:50 +0000</pubDate>
<category><![CDATA[ITIL Certification]]></category>
<guid isPermaLink="false">http://itsm-certification.com/?page_id=4368</guid>
<description><![CDATA[<p>ITIL is always being updated to reflect modern ITSM best practices. This article explains the ITIL v3 certification path which was updated in 2011. </p>
<p>The post <a href="https://itsm-certification.com/itil-v3">ITIL v3</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
]]></description>
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<div class="et_pb_text_inner"><h1>ITIL v3</h1></div>
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<div class="et_pb_text_inner">ITIL is the world’s most popular IT service management (ITSM) framework. ITSM professionals can gain certification in ITIL through PeopleCert – the exam institute appointed by AXELOS, the owner of ITIL. ITIL has been the preferred ITSM framework of choice by many organizations since the late 1990s.</p>
<p>A significant update to ITIL occurred in 2007 when ITIL v3 was launched. This was sometimes referred to as ITIL 2007. ITIL v3 was further updated in 2011.</p>
<p>This article describes ITIL v3 certification and the ITIL v3 certification path. In 2019, AXELOS released ITIL 4. More information about ITIL 4 or ITIL 4 certification, can be found <a href="https://itsm-certification.com/itil-v4">here</a></p>
<h2 id="itil-levels"><strong>ITIL certification levels</strong></h2>
<p>There are 5 certification levels for ITIL v3. These are:</p>
<ul class="list-icon">
<li>ITIL Foundation.</li>
<li>ITIL Practitioner.</li>
<li>ITIL Intermediate.</li>
<li>ITIL Expert.</li>
<li>ITIL Master.</li>
</ul>
<p>The ITIL certification path is described in more detail below.</p>
<h2 id="itil-path">ITIL certification path</h2>
<p>ITSM professionals can navigate all the way up to the highest Master level in the ITIL certification path by passing the appropriate ITIL examinations.</p>
<h3>1. ITIL Foundation certification</h3>
<p>The entry-level ITIL certification is the ITIL Foundation qualification. Approximately 2 million ITIL Foundation examinations have been sat worldwide by 2019.</p>
<p>All levels of ITIL certification begin with ITIL Foundation. ITIL Foundation certification introduces students to the ITIL framework and covers these topics:</p>
<ul class="list-icon">
<li>Service management as a practice.</li>
<li>The ITIL service lifecycle.</li>
<li>Generic concepts and definitions.</li>
<li>Key principles and models.</li>
<li>Selected processes, functions and roles.</li>
<li>Technology and architecture.</li>
<li>Competence and training.</li>
</ul>
<p>To prepare to sit their ITIL Foundation exam students can enrol in classroom or online training or can choose to self-study.</p>
<p>ITIL Foundation certification is a prerequisite for all higher level ITIL certifications.</p>
<p><strong>Prerequisites:</strong></p>
<ul class="list-icon">
<li>None</li>
</ul>
<p><strong>Credits:</strong></p>
<ul class="list-icon">
<li>ITIL Foundation provides 2 credit points.</li>
</ul>
<h3>2. ITIL v3 Practitioner certification</h3>
<p>ITIL Practitioner certification teaches students how to apply the ITIL framework. ITIL Practitioner explains a Continual Service Improvement (CSI) approach to guide ITSM improvement initiatives and covers:</p>
<ul class="list-icon">
<li>Organizational change management.</li>
<li>Measurement and metrics.</li>
<li>Communication.</li>
</ul>
<p><strong>Prerequisites</strong>:</p>
<ul class="list-icon">
<li>ITIL v3 Foundation or an ITIL 4 Foundation certificate.</li>
</ul>
<p><strong>Credits</strong>:</p>
<ul class="list-icon">
<li>ITIL Practitioner provides 3 credit points</li>
</ul>
<h3>3. ITIL v3 Intermediate certifications</h3>
<p>ITIL intermediate certifications enables students holding either Foundation or Practitioner certifications to get sufficient credit points to gain Expert certification.</p>
<p>Intermediate levels come in two sets of modules</p>
<ol>
<li>
<p class="inline">Service Lifecycle Modules:</p>
<ul class="list-icon">
<li>Service Strategy (SS).</li>
<li>Service Design (SD).</li>
<li>Service Transition (ST).</li>
<li>Service Operation (SO).</li>
<li>Continual Service Improvement (CSI).</li>
</ul>
</li>
<li>
<p class="inline">Service Capability modules:</p>
<ul class="list-icon">
<li>Operational Support and Analysis (OSA).</li>
<li>Planning, Protection and Optimization (PPO).</li>
<li>Release, Control and Validation (RCV).</li>
<li>Service Offerings and Agreements (SOA).</li>
</ul>
</li>
</ol>
<p><strong>Prerequisites</strong>:</p>
<ul class="list-icon">
<li>ITIL Foundation.</li>
</ul>
<p><strong>Credits</strong>:</p>
<ul class="list-icon">
<li>Service Lifecycle Modules provides 3 credit points each. Service Capability Modules provides 4 credit points each.</li>
</ul>
<h3>4. ITIL v3 Expert certification</h3>
<p>Students can obtain ITIL Expert certification by gaining 22 credit points.</p>
<p>One requirement is to pass the MALC (Managing Across the Lifecycle) Exam. MALC tests a student’s ability to integrate ITIL knowledge in real-world settings. Passing the MALC exam provides 5 credit points.</p>
<p>Prior to sitting the MALC exam, a student must have 17 credit points from either Lifecycle, Capability or Practitioner modules. 2 of the credit points must also come from Foundation certification.</p>
<p><strong>Prerequisites</strong>:</p>
<ul class="list-icon">
<li>ITIL Foundation and 15 credits from Intermediate and/or Practitioner modules.</li>
</ul>
<h3>5. ITIL v3 Master certification</h3>
<p>TIL Master certification proves that a student can apply ITIL within an organisation. ITIL Master candidates must select a range of personal experiences to explain to an examiner. There is no fixed syllabus for this qualification.</p>
<p>In the exam, a student must explain and justify the following:</p>
<p>How they would select and apply elements of the ITIL Framework to achieve desired business outcomes in one or more practical assignments:</p>
<ul class="list-icon">
<li>ITIL knowledge. Or,</li>
<li>ITIL principles. Or,</li>
<li>ITIL methods. Or,</li>
<li>ITIL techniques. Or,</li>
<li>Supporting management techniques.</li>
</ul>
<p><strong>Prerequisites</strong>:</p>
<ul class="list-icon">
<li>ITIL Expert certificate. And</li>
<li>Must have worked in IT service management for at least five years in a leadership, managerial, or higher management role.</li>
</ul>
<h2 id="what-cost"><strong>What’s the cost of ITIL v3 certification?</strong></h2>
<p>For the cost of ITIL v3 certification check out the price of <a href="https://itsm-certification.com/itil-foundation/itil-foundation-online-training-courses">online training</a>.</p>
<h2 id="infographic">ITIL v3 certification path infographic</h2>
<p><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itil-v4-certification-path.png" alt="ITIL v3 certification path" /></div>
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<li><a href="#itil-levels">ITIL certification levels</a></li>
<li><a href="#itil-path">ITIL certification path</a></li>
<li><a href="#what-cost">What’s the cost of ITIL v3 certification?</a></li>
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<p>The post <a href="https://itsm-certification.com/itil-framework">ITIL Framework</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<title>What is ITIL</title>
<link>https://itsm-certification.com/what-is-itil</link>
<dc:creator><![CDATA[itil-admin]]></dc:creator>
<pubDate>Tue, 17 Dec 2019 16:21:22 +0000</pubDate>
<category><![CDATA[ITIL Certification]]></category>
<guid isPermaLink="false">https://uk2.itil-certification.foundation/?page_id=226</guid>
<description><![CDATA[<p>ITIL stands for Information Technology Infrastructure Library. Read all about ITIL - a best practice framework for ITSM in this article.</p>
<p>The post <a href="https://itsm-certification.com/what-is-itil">What is ITIL</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<div class="et_pb_text_inner"><h1>What is ITIL?</h1></div>
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<div class="et_pb_text_inner"><h2 id="itil-history" class="p-t-0">History of ITIL</h2>
<p>ITIL stands for Information Technology Infrastructure Library. ITIL is a best practice framework for IT service management (ITSM) within organizations.</p>
<p>ITIL is the most popular ITSM framework used today.<br />ITIL was first used in the 1980s. It was established as a solution to the poor provision of IT services. At the time, the UK government required a more efficient and financially responsible ITSM framework that could be used in the public and private sectors.</p>
<p>ITIL was used by both government agencies and large corporations in the 1990s especially in Europe. Since then, ITIL has been revised 3 times to reflect modern developments in ITSM.</p>
<p>ITIL v3 was released in 2011. V3 consisted of 5 core volumes, each covering one of the ITSM life cycle stages. ITIL v4, the latest revision was released in 2019.</p>
<h3 class="h4">AXELOS</h3>
<p>In 2013 AXELOS, a joint venture between Capita and the UK Cabinet Office, became the owner of ITIL.</p>
<p>AXELOS delegates the management of ITIL examinations and training organizations to PeopleCert, the sole ITIL exam institute. AXELOS also manages updates to the ITIL framework.</p>
<p>Organizations wanting to implement ITIL internally may do so without needing a license from AXELOS. ITIL certifications are only available to individuals, not organizations.</p>
<h3 class="h4">Revisions to ITIL</h3>
<p><a href="https://itsm-certification.com/itil-v4" title="ITIL 4">ITIL 4</a> has built upon ITIL v3 by introducing new concepts and aligning the framework to the most recent developments in IT, namely agile, DevOps and Lean.</p>
<p>Both agile and DevOps approaches, including Lean, have been incorporated into ITIL v4.</p>
<p>ITIL 4 enables an organization to establish a baseline from which it can plan, implement, and measure improvements in its ITSM capability.</p>
<h2 id="itil-structure">ITIL Structure</h2>
<p>ITIL describes an IT service value system (SVS) and a four dimensions model.</p>
<h3 class="h4">ITIL Service Value System (SVS)</h3>
<p>The ITIL 4 Service Value System consists of 5 core components:</p>
<ul class="list-icon">
<li>Service value chain.</li>
<li>Practices.</li>
<li>Guiding principles.</li>
<li>Governance.</li>
<li>ITSM Continual improvement.</li>
</ul>
<h3 class="h4">Four dimensions model</h3>
<p class="p-b-10">The 4 dimensions model includes:</p>
<ul class="list-icon">
<li>Organization and people.</li>
<li>Information and technology products.</li>
<li>Partners and suppliers.</li>
<li>Value streams and processes.</li>
</ul></div>
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<li><a href="#itil-structure">ITIL Structure</a></li>
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<p>The post <a href="https://itsm-certification.com/itil-framework">ITIL Framework</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<title>ITIL v4</title>
<link>https://itsm-certification.com/itil-v4</link>
<dc:creator><![CDATA[itil-admin]]></dc:creator>
<pubDate>Tue, 17 Dec 2019 15:59:42 +0000</pubDate>
<category><![CDATA[ITIL Certification]]></category>
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<description><![CDATA[<p>ITIL 4 was released in 2019. Read how it builds upon ITIL v3 by introducing up-to-date developments in the ITSM field such as agile, DevOps and Lean.</p>
<p>The post <a href="https://itsm-certification.com/itil-v4">ITIL v4</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<div class="et_pb_text_inner"><h1>ITIL v4</h1></div>
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<div class="et_pb_text_inner"><h2 id="itil-history" class="p-t-0">History</h2>
<p>In 2019 AXELOS, the owner of PRINCE2, announced the most recent updates to ITIL – now known as ITIL v4. ITIL 4 provides an updated set of guidance manuals and examinations.</p>
<p>ITIL 4 builds upon ITIL v3 by introducing up-to-date developments in the ITSM field such as agile, DevOps and Lean. Agile has become widespread in information technology (IT) development.</p>
<p>DevOps has also started a cultural shift within IT operations teams. Both these and Lean approaches have been reflected in version 4 of ITIL.ITIL is the world’s most popular information technology service management (ITSM) framework.</p>
<p>Since its inception, ITIL has undergone several revisions. The most recent revision was in 2019 and has become known as ITIL 4.</p>
<p>This article explains the latest changes introduced by ITIL 4 and why ITIL is the best choice for organizations wanting to ensure their IT services meet their business needs.</p>
<h2 id="itil-main-components">Two main components of ITIL 4</h2>
<p>ITIL 4 contains two main components. These are:</p>
<ul class="list-icon">
<li>The ITIL service value system (SVS). And</li>
<li>The 4 dimensions model in ITIL.</li>
</ul>
<h3 class="h4">A. ITIL service value system (SVS)</h3>
<p>ITIL has 5 core components within the service value system (SVS).</p>
<ol class="decimal bolder">
<li class=""><strong>ITIL service value chain</strong>
<p><span>The ITIL 4 service value chain provides an operations model consisting of 6 activities. These are:</span></p>
<ul class="list-icon">
<li>Plan.</li>
<li>Improve.</li>
<li>Engage.</li>
<li>Design and transition.</li>
<li>Obtain/Build. And</li>
<li>Deliver and support.</li>
</ul>
</li>
<li class=""><strong>ITIL 4 practices</strong>
<p><span>The well-known ITIL processes from ITIL v3 are now named as the best practices in ITIL 4. They are grouped as:</span></p>
<ul class="list-icon">
<li>17 service management practices.</li>
<li>14 general management practices.</li>
<li>3 technical management practices.</li>
</ul>
</li>
<li class=""><strong>ITIL 4 guiding principles</strong>
<p><span>In general, the ITIL guiding principles are the core messages of ITIL 4 and of the ITSM practice. They are incorporated in many other frameworks, standards, and methods such as:</span></p>
<ul class="list-icon">
<li>Lean.</li>
<li>Agile.</li>
<li>DevOps.</li>
<li>COBIT.</li>
<li>PRINCE2 and more.</li>
</ul>
<p> <span>The ITIL 4 guiding principles are:</span></p>
<ul class="list-icon">
<li><strong>Focus on value</strong> – Directly or indirectly generate greater value to the business.</li>
<li><strong>Start where you are</strong> – Preserve good IT capabilities and improve ITSM capability where it’s needed.</li>
<li><strong>Progress iteratively with feedback</strong> – Improve, often in small steps, the skills needed to accomplish tasks and effectively measure your progress.</li>
<li><strong>Collaborate and promote visibility</strong> – Teams transparently working alongside stakeholders, and partners.</li>
<li><strong>Think and work holistically</strong> – Services and service value system (SVS) components promote end-to-end responsibilities.</li>
<li><strong>Keep it simple and practical</strong> – Apply just the right amount of work within processes, tools, and resource.</li>
<li><strong>Optimize and automate</strong> – Manual work is prone to error, so automate as much as possible.</li>
</ul>
</li>
<li class=""><strong>Governance</strong><br />
<span>The means by which an organization is directed and controlled. ITIL governance defines the ITSM policies and rules that the organization uses to deliver and maintain its IT services.</span>
</li>
<li class=""><strong>Continual improvement</strong>
<p><span>Within ITIL SVS there are 3 levels of continual improvement. These are:</span></p>
<ul class="list-icon">
<li>ITIL continual improvement model (comes from the previous versions of ITIL).</li>
<li>The improved service value chain activity. And</li>
<li>The continual improvement practice that covers the day-to-day activities. It is also described in the other ITIL practices.</li>
</ul>
</li>
</ol>
<h3 class="h4">B. Four dimensions model</h3>
<p>The 4 dimensions model reflects the former ‘4 P’s of ITIL – people, products, partners, and processes.</p>
<p>Each component of the SVS should consider these 4 dimensions. The 4 dimensions are:</p>
<ol class="decimal bolder">
<li class=""><strong>Organizations and people</strong><br />
<span>Every person must have a clear understanding of their contribution to the SVS. The organization requires a formal structure, define its culture and fit together the capacities and competences of its people.</span></li>
<li class=""><strong>Information and technology products</strong>
<p>This is the information managed as part of a service and the processes required to protect, manage and archive it. Technology is the main driver of benefits within service management.</p>
<p>Technology may involve artificial intelligence and machine learning, mobile platforms, cloud technology, collaboration tools, automated testing, and operations.</p>
<p>It may also include continuous integration, development and deployment solutions.</p>
</li>
<li class=""><strong>Partners and suppliers</strong><br />
<span>All service providers create their own value through the provision of those services. When taking decisions about the use of providers, organizations must consider their own strategies, corporate culture, resource availability, cost, subject matter expertise, constraints, and demand patterns.</span></li>
<li class=""><strong>Value streams and processes</strong>
<p>Value streams are a sequence of steps that create value from products or services. Every product or service within an organization defines its value stream.</p>
<p>Processes, which transform inputs into outputs, underpin the value streams. There are political, economic, social, technological, legal, and environmental (PESTLE) factors that influence service providers.</p>
</li>
</ol>
<h2 id="itil-certification">ITIL 4 Certification</h2>
<p><span>AXELOS, through its exam institute PeopleCert, provides professional certifications in ITIL 4 at four levels. These are:</span></p>
<ul class="list-icon">
<li><span>ITIL 4 Foundation.</span></li>
<li><span>ITIL 4 Managing Professional.</span></li>
<li><span>ITIL 4 Strategic Leader. And</span></li>
<li>ITIL 4 Master.</li>
</ul>
<p>ITIL 4 certification is only available to individuals, not organizations.</p>
<h3 class="h4">ITIL 4 Foundation</h3>
<p>Foundation is the entry-level ITIL 4 certification. It offers a general awareness of the key elements, concepts, and terminology used within the ITIL service life cycle.</p>
<p>The key concepts of the ITIL 4 Foundation include the links between life cycle stages, processes, and their contribution to service management practices. The ITIL 4 Foundation framework guidance is available in English, French, German, and Spanish.</p>
<p>ITIL Foundation is the most popular ITSM certification in the world. Each year, approximately 150,000 Foundation exams are sat worldwide.</p>
<h3 class="h4">ITIL 4 Managing Professional</h3>
<p>ITIL 4 Managing Professional (ITIL MP) is a set of 4 modules. To gain ITIL MP certification, candidates must pass all 4 modules.</p>
<p>ITIL MP is for IT practitioners working in technology and digital teams within businesses. ITIL MP offers both practical and technical knowledge to enable successful IT-enabled services, teams, and workflows.</p>
<p><strong>The 4 ITIL MP modules are:</strong></p>
<ul class="list-icon">
<li>ITIL 4 Specialist Create, Deliver and Support.</li>
<li>ITIL 4 Specialist Drive Stakeholder Value.</li>
<li>ITIL 4 Specialist High-Velocity IT. And</li>
<li>ITIL 4 Strategist Direct Plan and Improve.</li>
</ul>
<p>For candidates who are already certified in ITIL v3, AXELOS has designed an ITIL Managing Professional Transition Module (MPTM). It is for ITIL v3 candidates who are already ITIL Experts.</p>
<p>Candidates who have achieved 17 credits from across the ITIL v3 certification scheme are eligible for MPTM.</p>
<h3 class="h4">ITIL 4 Strategic Leader</h3>
<p>ITIL4 Strategic Leader (ITIL SL) is a set of 2 modules. To be certified as an ITIL 4 Strategic Leader, candidates must complete both modules.</p>
<p>The two ITIL SL modules are:</p>
<ul class="list-icon">
<li>ITIL 4 Strategist Direct, Plan and Improve. And</li>
<li>ITIL 4 Leader Digital and IT Strategy.</li>
</ul>
<p>ITIL SL recognizes the value of ITIL for all digitally-enabled services, not just for IT operations. Becoming certified as an ITIL 4 Strategic Leader demonstrates that a candidate has a clear understanding of how IT influences and directs business strategies.</p>
<p>In both ITIL SL and ITIL MP certifications, candidates must pass the Strategist Direct, Plan, and Improve ITIL 4 module.</p>
<h3 class="h4">ITIL 4 Master</h3>
<p><span>The ITIL Master certification validates a candidate’s ability to apply the principles, methods, and techniques of ITIL within the workplace. </span></p>
<p><span>T</span>o achieve the ITIL Master certification, <span>a candidate </span>must explain and justify how they have personally selected and applied a range of knowledge, principles, methods, and techniques from the ITIL Framework.</p>
<p><span>The candidate </span>must explain, using examples from one or more practical assignments, how the supporting management techniques were used to achieve the desired business outcomes.</p>
<p>Every ITIL Master candidate will select experiences that are personal to them, therefore, there is no fixed syllabus for this qualification, nor a prescribed training course.</p>
<p>To be eligible for the ITIL 4 Master certification, a <span>candidate</span> must have:</p>
<ul class="list-icon">
<li>Achieved the ITIL v3 Expert certificate. And</li>
<li>Worked in IT service management for a minimum of 5 years in a leadership, managerial, or higher management advisory role.</li>
</ul>
<p>In order to achieve the ITIL 4 Master certificate, a <span>candidate</span> must have achieved extensive, practical, and hands-on experience with ITIL They must also be able to demonstrate their active involvement in the implementation of the ITIL practices.</p>
<h2 id="infographic">ITIL v4 certification path infographic</h2>
<p><img decoding="async" src="https://itsm-certification.com/wp-content/uploads/2020/05/itil-v4-certification-path.png" alt="ITIL v4 certification path infographic"></div>
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<li><a href="#itil-history">History</a></li>
<li><a href="#itil-main-components">Two main components</a></li>
<li><a href="#itil-certification">ITIL 4 Certification</a></li>
<li><a href="#infographic">Infographic</a></li>
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<p>The post <a href="https://itsm-certification.com/itil-framework">ITIL Framework</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<title>ITIL FAQs</title>
<link>https://itsm-certification.com/itil-faqs</link>
<dc:creator><![CDATA[itil-admin]]></dc:creator>
<pubDate>Mon, 09 Dec 2019 11:10:42 +0000</pubDate>
<category><![CDATA[ITIL Certification]]></category>
<guid isPermaLink="false">http://itsm-certification.com/?page_id=26</guid>
<description><![CDATA[<p>Got a question about ITIL? Want to know about ITSM? This page contains lots of ITIL FAQs, so click to find the answer to your ITIL question. </p>
<p>The post <a href="https://itsm-certification.com/itil-faqs">ITIL FAQs</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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<div class="et_pb_text_inner"><h1>ITIL FAQs</h1></div>
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<h2 class="et_pb_toggle_title">What is ITIL?</h2>
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ITIL is the world’s most popular IT service management framework. It is used by all major corporations, governments and larger businesses across the globe.
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<h2 class="et_pb_toggle_title">What is ITIL certification?</h2>
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The ITIL certification scheme consists of a series of qualifications on ITIL’s best practices. There are two ITIL certification versions: ITIL 3 and ITIL 4. ITIL 3 has 5 qualification levels. ITIL 4, which is the newer version released in 2018 has 4 qualification levels.
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<h2 class="et_pb_toggle_title">What is ITIL Foundation?</h2>
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ITIL Foundation is the introductory level of the ITIL certification. It offers a general awareness of the key elements, concepts, and terminologies used in the ITIL service life cycle. These include the processes used and their contribution to service management services. The ITIL Foundation level also describes the links between the different life cycle stages.
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<h2 class="et_pb_toggle_title">What is the ITIL framework?</h2>
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The ITIL framework help IT service managers manage IT services in their organization. It builds satisfied customer relationships by providing services that meet customer demand. It also enhances service efficiency, business value, and employee productivity. Adopting the framework allows organizations to create efficient, lean, and targeted operations.
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<h2 class="et_pb_toggle_title">What is ITIL v3?</h2>
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ITIL v3 is the third version of ITIL. It focuses on the concept that an IT service should support business goals. Students must complete the modules to earn credits. In turn, they can then take higher-level examinations. There are five ITIL v3 certification levels. These are the Foundation, Practitioner, Intermediate, Expert, and Master levels.
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<h2 class="et_pb_toggle_title">What is ITIL v4?</h2>
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ITIL 4 is an updated version that provides a holistic approach to service management. It focuses on end-to-end service management from demand to value. It is the first major update to the 2007 ITIL version otherwise known as ITIL v3. ITIL v4 consists of four certification levels. These are the Foundation, Managing Professional, Strategic Leader, and Master levels.
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<h2 class="et_pb_toggle_title">What does ITIL stands for? </h2>
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ITIL stands for Information Technology Infrastructure Library. In the 1980s, The UK government’s Central Computer and Telecommunications Agency (CCTA) created ITIL. It underwent several revisions since. Now, it consists of five books. These books cover several processes and stages within the IT service life cycle. It is a framework of the best practices in delivering IT services.
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<h2 class="et_pb_toggle_title">What is the use of ITIL?</h2>
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ITIL’s systematic approach to IT service management is useful to all organizations. It allows them to better manage IT service risks. It strengthens customer relations and promotes cost-effective practices. ITIL also aids in creating a stable IT environment that promotes change, growth, and scale.
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<h2 class="et_pb_toggle_title">Why is ITIL needed?</h2>
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ITIL is needed because it promotes the use of best practices in IT service management. It serves as strategic guidance for IT service management. ITIL also improves the IT service manager’s skills in delivering the organization’s business services. ITIL equips them with the skills needed to meet customer needs. Today, ITIL is a vital tool that makes organizations more competitive.
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<h2 class="et_pb_toggle_title">How do you explain ITIL?</h2>
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ITIL can be best explained by highlighting its primary purpose. It maximizes an organization’s value to its customers. It also aligns business IT resources with organizational needs. Thus, ITIL provides a deeper understanding of the best practices in IT service management. It helps IT service managers improve their performance and address customer needs.
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<h2 class="et_pb_toggle_title">Who uses ITIL?</h2>
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IT service managers use ITIL to improve their delivery of service to customers. It is also used by businesses and organizations operating in varied sectors. Even government entities and educational institutions use ITIL. The tool is helpful to those who provide IT service management products and services.
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<h2 class="et_pb_toggle_title">What is ITIL used for?</h2>
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ITIL is used to enhance the delivery of IT services. It improves the return on investment from IT products and services. It also intensifies the skills of IT service managers by teaching them to operate IT services more efficiently. They can then be more responsive to customer demand. Without ITIL, organizations run the risk of wasting their investments in IT.
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<h2 class="et_pb_toggle_title">Is ITIL necessary?</h2>
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Yes, ITIL is necessary. Change is inevitable in all industries. Once changes occur, managers and staff must adapt to them. This requires constant improvement in their IT services. ITIL is also necessary because it enables IT service managers to make IT services more effective. It promotes the establishment of methods that drive customer satisfaction.
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<h2 class="et_pb_toggle_title">What is ITIL certification good for?</h2>
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ITIL certification is good for both individuals and organizations who practice IT service management. IT service management professionals can improve their careers with an ITIL certification. The certification proves that the employee has achieved a certain level of expertise. Even some upper-tier IT service management positions require ITIL certification.
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<h2 class="et_pb_toggle_title">How long does it take to get ITIL certification?</h2>
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If you enroll with an Accredited Training Organization (ATO), ITIL classroom courses are between one to three days duration. Online courses take approximately 20 hours of online study. After completing a training course, you would take an ITIL certification exam.
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<h2 class="et_pb_toggle_title">What are the ITIL certification levels?</h2>
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The ITIL certification levels vary between the two ITIL certification versions. ITIL v3 consists of five qualification levels. These are the Foundation, Practitioner, Intermediate, Expert, and Master levels. ITIL v4 consists of four levels. These are the Foundation, Managing Professional, Strategic Leader, and Master levels.
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<h2 class="et_pb_toggle_title">How do I get an ITIL certification?</h2>
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You must first prepare for the exam by either self-studying, attending an ITIL classroom course, or enrolling in an online ITIL course. Afterward, you need to take an ITIL exam at the required level. Passing an exam will earn you credits for that level. You can then earn a higher level of ITIL certification with more credits.
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<h2 class="et_pb_toggle_title">Is ITIL certification difficult?</h2>
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It is difficult for those who self-study to pass the exam. They may not be using quality materials. It would be easier if you enroll with an accredited ITIL training organization. Here, experts with extensive experience guide you. They can also conduct the exam, unlike non-accredited training providers.
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<h2 class="et_pb_toggle_title">How much does ITIL certification cost?</h2>
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Opting for self-study or enrolling with non-accredited training programs are cheaper. But the materials used to prepare for the ITIL exam may not be enough to pass. The better option is to enroll for classroom or online classes with an accredited training organization (ATO). ATOs usually conduct ITIL exams during the course.
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<h2 class="et_pb_toggle_title">Do ITIL certifications expire?</h2>
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No, ITIL certifications do not expire. The ITIL v3 exams, but would only be offered until June 2020. If you’ve already acquired 17 ITIL v3 units, you would only need to take one ITIL 4 course. You also need to complete the managing professional transition module and the exam to earn an ITIL v4 certification.
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<h2 class="et_pb_toggle_title">Can I take an ITIL exam without training?</h2>
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Yes, you can take the ITIL exam without training. But it would be difficult to pass if you are unsure about the quality of the materials used to prepare for it. The better option is to enroll in an accredited training organization (ATO). This gives you access to quality materials and guidance by experts in the field.
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<h2 class="et_pb_toggle_title">Who issues ITIL certification?</h2>
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ITIL is owned by AXELOS, a joint venture between Capita plc and the UK government. ITIL exams are administered by accredited training organizations (ATOs). ATOs are accredited by PeopleCert, the Examination Institute. But it is PeopleCert that issues ITIL certificates to those who pass the ITIL exams.
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<p>The post <a href="https://itsm-certification.com/itil-framework">ITIL Framework</a> appeared first on <a href="https://itsm-certification.com">ITIL Certification Foundation</a>.</p>
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