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  21.      FAQ | Mask Hong Kong | MaskOn._ by MO &ndash; MO / MaskOn._
  22.    </title><meta name="description" content="Get answers to the most frequently asked questions about membership rewards and the procedures for buying our protective masks. Click for more details now!"><link rel="canonical" href="https://the-mo.shop/pages/support"><link rel="shortcut icon" href="//the-mo.shop/cdn/shop/files/MO_Black_96px_x_96px_96x.png?v=1633167081" type="image/png"><meta property="og:type" content="website">
  23.  <meta property="og:title" content="FAQ | Mask Hong Kong | MaskOn._ by MO"><meta property="og:description" content="Get answers to the most frequently asked questions about membership rewards and the procedures for buying our protective masks. Click for more details now!"><meta property="og:url" content="https://the-mo.shop/pages/support">
  24. <meta property="og:site_name" content="MO / MaskOn._"><meta name="twitter:card" content="summary"><meta name="twitter:title" content="FAQ | Mask Hong Kong | MaskOn._ by MO">
  25.  <meta name="twitter:description" content="Get answers to the most frequently asked questions about membership rewards and the procedures for buying our protective masks. Click for more details now!">
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  203.    var urls = ["https:\/\/js.smile.io\/v1\/smile-shopify.js?shop=ecshop720.myshopify.com","https:\/\/cdn.weglot.com\/weglot_script_tag.js?shop=ecshop720.myshopify.com","https:\/\/geolocation-recommendations.shopifyapps.com\/locale_bar\/script.js?shop=ecshop720.myshopify.com","https:\/\/plugin.brevo.com\/integrations\/api\/automation\/script?user_connection_id=624ec6d3ed069829046cbd05\u0026ma-key=npn5tvr5hcasyuija0lhumww\u0026shop=ecshop720.myshopify.com","https:\/\/plugin.brevo.com\/integrations\/api\/sy\/cart_tracking\/script?user_connection_id=624ec6d3ed069829046cbd05\u0026ma-key=npn5tvr5hcasyuija0lhumww\u0026shop=ecshop720.myshopify.com"];
  204.    for (var i = 0; i < urls.length; i++) {
  205.      var s = document.createElement('script');
  206.      s.type = 'text/javascript';
  207.      s.async = true;
  208.      s.src = urls[i];
  209.      var x = document.getElementsByTagName('script')[0];
  210.      x.parentNode.insertBefore(s, x);
  211.    }
  212.  };
  213.  if(window.attachEvent) {
  214.    window.attachEvent('onload', asyncLoad);
  215.  } else {
  216.    window.addEventListener('load', asyncLoad, false);
  217.  }
  218. })();</script>
  219. <script id="__st">var __st={"a":58701480094,"offset":28800,"reqid":"5cf07735-ab31-425e-ad76-85de8d70e68d-1727536156","pageurl":"the-mo.shop\/pages\/support","s":"pages-84995342494","u":"cdfba3f43c59","p":"page","rtyp":"page","rid":84995342494};</script>
  220. <script>window.ShopifyPaypalV4VisibilityTracking = true;</script>
  221. <script id="form-persister">!function(){'use strict';const t='contact',e='new_comment',n=[[t,t],['blogs',e],['comments',e],[t,'customer']],o='password',r='form_key',c=['recaptcha-v3-token','g-recaptcha-response','h-captcha-response',o],s=()=>{try{return window.sessionStorage}catch{return}},i=t=>t.elements[r],u=function(){const t=[...n].map((([t,e])=>`form[action*='/${t}']:not([data-nocaptcha='true']) input[name='form_type'][value='${e}']`)).join(',');var e;return e=t,()=>e?[...document.querySelectorAll(e)].map((t=>t.form)):[]}();function a(t){const e=i(t);u().includes(t)&&(!e||!e.value)&&function(t){try{if(!s())return;!function(t){const e=s();if(!e)return;const n=i(t);if(!n)return;const o=n.value;o&&e.removeItem(o)}(t);const e=Array.from(Array(32),(()=>Math.random().toString(36)[2])).join('');!function(t,e){i(t)||t.append(Object.assign(document.createElement('input'),{type:'hidden',name:r})),t.elements[r].value=e}(t,e),function(t,e){const n=s();if(!n)return;const r=[...t.querySelectorAll(`input[type='${o}']`)].map((({name:t})=>t)),i=[...c,...r],u={};for(const[o,c]of new FormData(t).entries())i.includes(o)||(u[o]=c);n.setItem(e,JSON.stringify(u))}(t,e)}catch(e){console.error('failed to persist form',e)}}(t)}const m=t=>{if('true'===t.dataset.persistBound)return;const e=function(t,e){const n=function(t){return'function'==typeof t.submit?t.submit:HTMLFormElement.prototype.submit}(t).bind(t);return function(){let t;return()=>{t||(t=!0,(()=>{try{e(),n()}catch(t){(t=>{console.error('form submit failed',t)})(t)}})(),setTimeout((()=>t=!1),250))}}()}(t,(()=>{a(t)}));!function(t,e){if('function'==typeof t.submit&&'function'==typeof e)try{t.submit=e}catch{}}(t,e),t.addEventListener('submit',(t=>{t.preventDefault(),e()})),t.dataset.persistBound='true'};!function(){function t(t){const e=(t=>{const e=t.target;return e instanceof HTMLFormElement?e:e&&e.form})(t);e&&a(e)}document.addEventListener('submit',t),document.addEventListener('DOMContentLoaded',(()=>{const e=u();for(const t of e)m(t);var n;n=document.body,new window.MutationObserver((t=>{for(const e of t)if('childList'===e.type&&e.addedNodes.length)for(const t of e.addedNodes)1===t.nodeType&&'FORM'===t.tagName&&u().includes(t)&&m(t)})).observe(n,{childList:!0,subtree:!0,attributes:!1}),document.removeEventListener('submit',t)}))}()}();</script>
  222. <script integrity="sha256-GCwAX+VKPCMvqlDGBS8l4Ta/v13RH83mcXorqCmPRKU=" data-source-attribution="shopify.loadfeatures" defer="defer" src="//the-mo.shop/cdn/shopifycloud/shopify/assets/storefront/load_feature-182c005fe54a3c232faa50c6052f25e136bfbf5dd11fcde6717a2ba8298f44a5.js" crossorigin="anonymous"></script>
  223. <script crossorigin="anonymous" defer="defer" src="//the-mo.shop/cdn/shopifycloud/shopify/assets/shopify_pay/storefront-80e528be853eac23af2454534897ca9536b1d3d04aa043b042f34879a3c111c8.js?v=20220906"></script>
  224. <script data-source-attribution="shopify.dynamic_checkout.dynamic.init">var Shopify=Shopify||{};Shopify.PaymentButton=Shopify.PaymentButton||{isStorefrontPortableWallets:!0,init:function(){window.Shopify.PaymentButton.init=function(){};var t=document.createElement("script");t.src="https://the-mo.shop/cdn/shopifycloud/portable-wallets/latest/portable-wallets.en.js",t.type="module",document.head.appendChild(t)}};
  225. </script>
  226. <script data-source-attribution="shopify.dynamic_checkout.cart.bootstrap">document.addEventListener("DOMContentLoaded",(function(){function t(){return document.querySelector("#dynamic-checkout-cart")}if(t())Shopify.PaymentButton.init();else{new MutationObserver((function(e,n){t()&&(Shopify.PaymentButton.init(),n.disconnect())})).observe(document.body,{childList:!0,subtree:!0})}}));
  227. </script>
  228.  
  229.  
  230.  
  231. <style id="shopify-accelerated-checkout-cart-grid">#dynamic-checkout-cart {
  232.  container-type: inline-size;
  233.  container-name: dcc;
  234.  width: 100%;
  235. }
  236.  
  237. .wallet-cart-grid {
  238.  --wallet-button-height-horizontal: clamp(
  239.    25px,
  240.    var(
  241.      --shopify-accelerated-checkout-button-inline-size,
  242.      42px
  243.    ),
  244.    55px
  245.  );
  246.  --wallet-button-height-vertical: clamp(
  247.    25px,
  248.    var(
  249.      --shopify-accelerated-checkout-button-block-size,
  250.      54px
  251.    ),
  252.    55px
  253.  );
  254.  --wallet-button-width-horizontal: 150px;
  255.  --wallet-button-width-vertical: 100%;
  256.  --wallet-button-border-radius: var(
  257.    --shopify-accelerated-checkout-button-border-radius,
  258.    4px
  259.  );
  260.  --wallet-grid-margin-horizontal: 0 -5px -5px -5px;
  261.  --wallet-button-container-margin-horizontal: 0 5px 5px;
  262.  --wallet-button-container-margin-vertical: var(--shopify-accelerated-checkout-row-gap, 8px) 0 0;
  263. }
  264.  
  265. @keyframes acceleratedCheckoutLoadingSkeleton {
  266.  50% {opacity: var(--shopify-accelerated-checkout-skeleton-animation-opacity-start, 1);}
  267.  75% {opacity: var(--shopify-accelerated-checkout-skeleton-animation-opacity-end, 0.5);}
  268.  100% {opacity: var(--shopify-accelerated-checkout-skeleton-animation-opacity-start, 1);}
  269. }
  270.  
  271. .wallet-cart-button__skeleton {
  272.  animation: acceleratedCheckoutLoadingSkeleton var(--shopify-accelerated-checkout-skeleton-animation-duration, 4s) var(--shopify-accelerated-checkout-skeleton-animation-timing-function, ease) infinite;
  273.  animation-delay: -0.168s;
  274.  background-color: var(--shopify-accelerated-checkout-skeleton-background-color, #dedede);
  275.  box-sizing: border-box;
  276.  text-decoration: none !important;
  277. }
  278.  
  279. .wallet-cart-grid {
  280.  margin: var(--wallet-grid-margin-horizontal);
  281.  padding: 0;
  282.  display: flex;
  283.  flex-direction: row;
  284.  justify-content: var(--shopify-accelerated-checkout-inline-alignment, start);
  285.  gap: 0 !important;
  286. }
  287.  
  288. .wallet-cart-button-container {
  289.  position: relative;
  290.  margin: var(--wallet-button-container-margin-horizontal);
  291. }
  292.  
  293. .wallet-cart-button-container,
  294. .wallet-cart-button {
  295.  width: var(--wallet-button-width-horizontal);
  296.  height: var(--wallet-button-height-horizontal);
  297.  border-radius: var(--wallet-button-border-radius);
  298.  list-style-type: none !important;
  299.  text-align: center;
  300.  flex-shrink: 0;
  301.  flex-grow: 0;
  302. }
  303.  
  304. .additional-checkout-buttons--vertical .wallet-cart-grid {
  305.  justify-content: start;
  306.  flex-direction: column;
  307.  margin: 0;
  308. }
  309. .additional-checkout-buttons--vertical .wallet-cart-grid .wallet-cart-button-container {
  310.  width: var(--wallet-button-width-vertical);
  311.  height: var(--wallet-button-height-vertical);
  312.  margin: var(--wallet-button-container-margin-vertical);
  313. }
  314. .additional-checkout-buttons--vertical .wallet-cart-grid .wallet-cart-button-container:first-child {
  315.  margin-top: 0;
  316. }
  317. .additional-checkout-buttons--vertical .wallet-cart-grid .wallet-cart-button {
  318.  width: var(--wallet-button-width-vertical);
  319.  height: var(--wallet-button-height-vertical);
  320. }
  321.  
  322. .additional-checkout-buttons--horizontal .wallet-cart-grid .wallet-cart-button-container,
  323. .additional-checkout-buttons--horizontal .wallet-cart-grid .wallet-cart-button {
  324.  width: var(--wallet-button-width-horizontal) !important;
  325.  height: var(--wallet-button-height-horizontal) !important;
  326.  border-radius: var(--wallet-button-border-radius) !important;
  327. }
  328.  
  329. @container dcc (width >= 150px) and (width <= 500px) {
  330.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(1)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(2))) {
  331.    justify-content: start;
  332.    flex-direction: column;
  333.    margin: 0;
  334.  }
  335.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(1)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(2))) .wallet-cart-button-container {
  336.    width: var(--wallet-button-width-vertical);
  337.    height: var(--wallet-button-height-vertical);
  338.    margin: var(--wallet-button-container-margin-vertical);
  339.  }
  340.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(1)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(2))) .wallet-cart-button-container:first-child {
  341.    margin-top: 0;
  342.  }
  343.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(1)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(2))) .wallet-cart-button {
  344.    width: var(--wallet-button-width-vertical);
  345.    height: var(--wallet-button-height-vertical);
  346.  }
  347. }
  348.  
  349. @container dcc (width <= 310px) {
  350.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(2)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(3))) {
  351.    justify-content: start;
  352.    flex-direction: column;
  353.    margin: 0;
  354.  }
  355.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(2)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(3))) .wallet-cart-button-container {
  356.    width: var(--wallet-button-width-vertical);
  357.    height: var(--wallet-button-height-vertical);
  358.    margin: var(--wallet-button-container-margin-vertical);
  359.  }
  360.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(2)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(3))) .wallet-cart-button-container:first-child {
  361.    margin-top: 0;
  362.  }
  363.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(2)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(3))) .wallet-cart-button {
  364.    width: var(--wallet-button-width-vertical);
  365.    height: var(--wallet-button-height-vertical);
  366.  }
  367. }
  368.  
  369. @container dcc (width <= 470px) {
  370.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(3)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(4))) {
  371.    justify-content: start;
  372.    flex-direction: column;
  373.    margin: 0;
  374.  }
  375.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(3)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(4))) .wallet-cart-button-container {
  376.    width: var(--wallet-button-width-vertical);
  377.    height: var(--wallet-button-height-vertical);
  378.    margin: var(--wallet-button-container-margin-vertical);
  379.  }
  380.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(3)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(4))) .wallet-cart-button-container:first-child {
  381.    margin-top: 0;
  382.  }
  383.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(3)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(4))) .wallet-cart-button {
  384.    width: var(--wallet-button-width-vertical);
  385.    height: var(--wallet-button-height-vertical);
  386.  }
  387. }
  388.  
  389. @container dcc (width <= 630px) {
  390.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(4)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(5))) {
  391.    justify-content: start;
  392.    flex-direction: column;
  393.    margin: 0;
  394.  }
  395.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(4)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(5))) .wallet-cart-button-container {
  396.    width: var(--wallet-button-width-vertical);
  397.    height: var(--wallet-button-height-vertical);
  398.    margin: var(--wallet-button-container-margin-vertical);
  399.  }
  400.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(4)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(5))) .wallet-cart-button-container:first-child {
  401.    margin-top: 0;
  402.  }
  403.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(4)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(5))) .wallet-cart-button {
  404.    width: var(--wallet-button-width-vertical);
  405.    height: var(--wallet-button-height-vertical);
  406.  }
  407. }
  408.  
  409. @container dcc (width <= 790px) {
  410.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(5)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(6))) {
  411.    justify-content: start;
  412.    flex-direction: column;
  413.    margin: 0;
  414.  }
  415.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(5)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(6))) .wallet-cart-button-container {
  416.    width: var(--wallet-button-width-vertical);
  417.    height: var(--wallet-button-height-vertical);
  418.    margin: var(--wallet-button-container-margin-vertical);
  419.  }
  420.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(5)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(6))) .wallet-cart-button-container:first-child {
  421.    margin-top: 0;
  422.  }
  423.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(5)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(6))) .wallet-cart-button {
  424.    width: var(--wallet-button-width-vertical);
  425.    height: var(--wallet-button-height-vertical);
  426.  }
  427. }
  428.  
  429. .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(6)) {
  430.  justify-content: start;
  431.  flex-direction: column;
  432.  margin: 0;
  433. }
  434. .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(6)) .wallet-cart-button-container {
  435.  width: var(--wallet-button-width-vertical);
  436.  height: var(--wallet-button-height-vertical);
  437.  margin: var(--wallet-button-container-margin-vertical);
  438. }
  439. .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(6)) .wallet-cart-button-container:first-child {
  440.  margin-top: 0;
  441. }
  442. .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(6)) .wallet-cart-button {
  443.  width: var(--wallet-button-width-vertical);
  444.  height: var(--wallet-button-height-vertical);
  445. }
  446.  
  447. @media screen and (max-width: 750px) {
  448.  .wallet-cart-grid {
  449.    justify-content: start;
  450.    flex-direction: column;
  451.    max-width: none;
  452.    margin: 0;
  453.  }
  454.  .wallet-cart-grid .wallet-cart-button-container {
  455.    max-width: none;
  456.    width: var(--wallet-button-width-vertical);
  457.    height: var(--wallet-button-height-vertical);
  458.    margin: var(--wallet-button-container-margin-vertical);
  459.  }
  460.  .wallet-cart-grid .wallet-cart-button-container:first-child {
  461.    margin-top: 0;
  462.  }
  463.  .wallet-cart-grid .wallet-cart-button {
  464.    width: var(--wallet-button-width-vertical);
  465.    height: var(--wallet-button-height-vertical);
  466.  }
  467. }
  468.  
  469. @supports (not (container-type: inline-size)) or (not (selector(:has(*)))) {
  470.  .wallet-cart-grid {
  471.    justify-content: start;
  472.    flex-direction: column;
  473.    margin: 0;
  474.  }
  475.  .wallet-cart-button-container {
  476.    width: var(--wallet-button-width-vertical);
  477.    height: var(--wallet-button-height-vertical);
  478.    margin: var(--wallet-button-container-margin-vertical);
  479.  }
  480.  .wallet-cart-button-container:first-child {
  481.    margin-top: 0;
  482.  }
  483.  .wallet-cart-grid .wallet-cart-button {
  484.    width: var(--wallet-button-width-vertical);
  485.    height: var(--wallet-button-height-vertical);
  486.  }
  487. }
  488. </style>
  489.  
  490. <style id="shopify-accelerated-checkout-cart-grid-with-margin-top">.additional-checkout-buttons--vertical .wallet-cart-grid .wallet-cart-button-container:first-child {
  491.  margin-top: 8px;
  492. }
  493.  
  494.  
  495. @container dcc (width >= 150px) and (width <= 500px) {
  496.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(1)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(2))) .wallet-cart-button-container:first-child {
  497.    margin-top: 8px;
  498.  }
  499. }
  500.  
  501. @container dcc (width <= 310px) {
  502.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(2)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(3))) .wallet-cart-button-container:first-child {
  503.    margin-top: 8px;
  504.  }
  505. }
  506.  
  507. @container dcc (width <= 470px) {
  508.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(3)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(4))) .wallet-cart-button-container:first-child {
  509.    margin-top: 8px;
  510.  }
  511. }
  512.  
  513. @container dcc (width <= 630px) {
  514.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(4)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(5))) .wallet-cart-button-container:first-child {
  515.    margin-top: 8px;
  516.  }
  517. }
  518.  
  519. @container dcc (width <= 790px) {
  520.  .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(5)).wallet-cart-grid:not(:has(>.wallet-cart-button-container:nth-of-type(6))) .wallet-cart-button-container:first-child {
  521.    margin-top: 8px;
  522.  }
  523. }
  524.  
  525. .wallet-cart-grid:has(>.wallet-cart-button-container:nth-of-type(6)) .wallet-cart-button-container:first-child {
  526.  margin-top: 8px;
  527. }
  528.  
  529. @media screen and (max-width: 750px) {
  530.  .wallet-cart-grid .wallet-cart-button-container:first-child {
  531.    margin-top: 8px;
  532.  }
  533. }
  534.  
  535. @supports (not (container-type: inline-size)) or (not (selector(:has(*)))) {
  536.  .wallet-cart-button-container:first-child {
  537.    margin-top: 8px;
  538.  }
  539. }
  540. </style>
  541. <script>window.performance && window.performance.mark && window.performance.mark('shopify.content_for_header.end');</script>
  542. <script src="//the-mo.shop/cdn/shop/t/10/assets/servicify-asset.js?v=9391740801321792721685987171" type="text/javascript"></script>
  543.  
  544.    <link rel="stylesheet" href="//the-mo.shop/cdn/shop/t/10/assets/theme.css?v=38772260947710672991681870777">
  545.  
  546.    <script>// This allows to expose several variables to the global scope, to be used in scripts
  547.      window.theme = {
  548.        pageType: "page",
  549.        moneyFormat: "${{amount_no_decimals}}",
  550.        moneyWithCurrencyFormat: "${{amount_no_decimals}}",
  551.        productImageSize: "natural",
  552.        searchMode: "product,article,page",
  553.        showPageTransition: false,
  554.        showElementStaggering: true,
  555.        showImageZooming: true
  556.      };
  557.  
  558.      window.routes = {
  559.        rootUrl: "\/",
  560.        rootUrlWithoutSlash: '',
  561.        cartUrl: "\/cart",
  562.        cartAddUrl: "\/cart\/add",
  563.        cartChangeUrl: "\/cart\/change",
  564.        searchUrl: "\/search",
  565.        productRecommendationsUrl: "\/recommendations\/products"
  566.      };
  567.  
  568.      window.languages = {
  569.        cartAddNote: "Add Order Note",
  570.        cartEditNote: "Edit Order Note",
  571.        productImageLoadingError: "This image could not be loaded. Please try to reload the page.",
  572.        productFormAddToCart: "Add to cart",
  573.        productFormUnavailable: "Unavailable",
  574.        productFormSoldOut: "Available Soon",
  575.        shippingEstimatorOneResult: "1 option available:",
  576.        shippingEstimatorMoreResults: "{{count}} options available:",
  577.        shippingEstimatorNoResults: "No shipping could be found"
  578.      };
  579.  
  580.      window.lazySizesConfig = {
  581.        loadHidden: false,
  582.        hFac: 0.5,
  583.        expFactor: 2,
  584.        ricTimeout: 150,
  585.        lazyClass: 'Image--lazyLoad',
  586.        loadingClass: 'Image--lazyLoading',
  587.        loadedClass: 'Image--lazyLoaded'
  588.      };
  589.  
  590.      document.documentElement.className = document.documentElement.className.replace('no-js', 'js');
  591.      document.documentElement.style.setProperty('--window-height', window.innerHeight + 'px');
  592.  
  593.      // We do a quick detection of some features (we could use Modernizr but for so little...)
  594.      (function() {
  595.        document.documentElement.className += ((window.CSS && window.CSS.supports('(position: sticky) or (position: -webkit-sticky)')) ? ' supports-sticky' : ' no-supports-sticky');
  596.        document.documentElement.className += (window.matchMedia('(-moz-touch-enabled: 1), (hover: none)')).matches ? ' no-supports-hover' : ' supports-hover';
  597.      }());
  598.    </script>
  599.  
  600.    <script src="//the-mo.shop/cdn/shop/t/10/assets/lazysizes.min.js?v=174358363404432586981681870777" async></script><script src="https://polyfill-fastly.net/v3/polyfill.min.js?unknown=polyfill&features=fetch,Element.prototype.closest,Element.prototype.remove,Element.prototype.classList,Array.prototype.includes,Array.prototype.fill,Object.assign,CustomEvent,IntersectionObserver,IntersectionObserverEntry,URL" defer></script>
  601.    <script src="//the-mo.shop/cdn/shop/t/10/assets/libs.min.js?v=26178543184394469741681870777" defer></script>
  602.    <script src="//the-mo.shop/cdn/shop/t/10/assets/theme.min.js?v=67427764916843642421681870777" defer></script>
  603.    <script src="//the-mo.shop/cdn/shop/t/10/assets/custom.js?v=183944157590872491501681870777" defer></script>
  604.  
  605.    <script>
  606.      (function () {
  607.        window.onpageshow = function() {
  608.          if (window.theme.showPageTransition) {
  609.            var pageTransition = document.querySelector('.PageTransition');
  610.  
  611.            if (pageTransition) {
  612.              pageTransition.style.visibility = 'visible';
  613.              pageTransition.style.opacity = '0';
  614.            }
  615.          }
  616.  
  617.          // When the page is loaded from the cache, we have to reload the cart content
  618.          document.documentElement.dispatchEvent(new CustomEvent('cart:refresh', {
  619.            bubbles: true
  620.          }));
  621.        };
  622.      })();
  623.    </script>
  624.  
  625.    
  626.  
  627.  
  628.  <script type="application/ld+json">
  629.  {
  630.    "@context": "http://schema.org",
  631.    "@type": "BreadcrumbList",
  632.  "itemListElement": [{
  633.      "@type": "ListItem",
  634.      "position": 1,
  635.      "name": "Translation missing: en.general.breadcrumb.home",
  636.      "item": "https://the-mo.shop"
  637.    },{
  638.          "@type": "ListItem",
  639.          "position": 2,
  640.          "name": "FAQ",
  641.          "item": "https://the-mo.shop/pages/support"
  642.        }]
  643.  }
  644.  </script>
  645.  
  646.      
  647. <script>let transcy_apiURI = "https://api.transcy.io/api";let transcy_productId = "";let transcy_currenciesPaymentPublish = [];let transcy_curencyDefault = "HKD";transcy_currenciesPaymentPublish.push("HKD");transcy_currenciesPaymentPublish.push("JPY");transcy_currenciesPaymentPublish.push("MOP");transcy_currenciesPaymentPublish.push("SGD");transcy_currenciesPaymentPublish.push("TWD");let transcy_shopifyLocales = [{"shop_locale":{"locale":"en","enabled":true,"primary":true,"published":true}}];</script>
  648. <link rel="stylesheet" href="https://tc.cdnhub.co/store/assets/css/v2/main.css?v=3.6_1631967618">  
  649.  
  650.  <script src="https://tc.cdnhub.co/store/assets/js/v2/main.js?v=3.6_1631967618" defer></script>
  653. <!--Start Weglot Script-->
  654. <script src="//cdn.weglot.com/weglot.min.js"></script>
  655. <script id="has-script-tags">Weglot.initialize({ api_key:"wg_162808ba155e08a9cb9fc8c86ce3be6a3" ,
  656. switchers: [
  657.       {
  658.           // Same as button_style at root
  659.           button_style: {
  660.               full_name: true,
  661.               with_name: true,
  662.               is_dropdown: false,
  663.               with_flags: false,
  664.               flag_type: "circle",
  665.               invert_flags: false
  666.           },
  667.           // Move switcher somewhere in the page
  668.           location: {
  669.               target: ".menu", // You'll probably have to change it (see the step below in order to find the correct CSS selector)
  670.               sibling: null
  671.           }
  672.       },
  673.      {
  674.      button_style: {
  675.        full_name: true,
  676.        with_name: true,
  677.        is_dropdown: false,
  678.        with_flags: false,
  679.        flag_type: "circle",
  680.        invert_flags: false
  681.      },
  682.      location: {
  683.        target: ".Drawer__Main > .Drawer__Container",
  684.        sibling: ".SidebarMenu__Nav--secondary"
  685.      }
  686.    }
  687.   ]
  688.   });
  689.  
  690.  function selectLanguageInWeglot () {
  691.    if (location.pathname.indexOf('/zh-tw') > -1) {
  692.      Weglot.switchTo('tw');
  693.    } else {
  694.      Weglot.switchTo('en');
  695.    }
  696.  }
  697.  
  698.  function selectLanguage(lang) {
  699.    Weglot.switchTo(lang);
  700.  }
  701.  
  702.  // try twice at different times
  703. //   setTimeout(() => selectLanguageInWeglot(), 1000);
  704. //   setTimeout(() => selectLanguageInWeglot(), 2000);
  705. </script>
  706. <!-- Start Advanced Store Localization Code: https://apps.shopify.com/advanced-geo-functions -->
  707. <script rel="asl_jquery" src="https://code.jquery.com/jquery-3.6.0.min.js"></script><script type="text/javascript">
  708. window.asl_location_override = function(type, location){
  709.    localStorage.removeItem('country_override');
  710.    localStorage.removeItem('region_override');
  711.    localStorage.removeItem('zip_override');
  712.    if(typeof location === '') localStorage.removeItem(type);
  713.    else localStorage.setItem(type, location);
  714. }
  715. window.asl_deferload = function(){
  716.    const asl_params = new URLSearchParams(window.location.search);
  717.    var asl_override = '';    
  718.    if(asl_params.has('region_redirected')) { localStorage.removeItem('zip_override'); localStorage.removeItem('country_override'); localStorage.removeItem('region_override'); }
  719.        else if(asl_params.has('country_override')) { asl_override = '&country_override='+asl_params.get('country_override');  }
  720.    else if(asl_params.has('region_override')){ asl_override = '&region_override='+asl_params.get('region_override');  localStorage.removeItem('country_override'); }
  721.        else if(localStorage.getItem('country_override') !== null && localStorage.getItem('country_override') !== '')  asl_override = '&country_overridden='+localStorage.getItem('country_override');
  722.    else if(localStorage.getItem('region_override') !== null && localStorage.getItem('region_override') !== '')  asl_override = '&region_overridden='+localStorage.getItem('region_override');  
  723.  
  724.  
  725.    (function($){
  726.        var asl_s = document.createElement("script");
  727.        asl_s.src = "https://localize.shop-keeper.com/api.js?themeid=132836753566&url="+encodeURIComponent(window.location.toString())+asl_override;
  728.        asl_s.type = 'text/javascript';
  729.        asl_s.onerror = function(){ $('style#asl_cleaner').remove(); $('style#asl_filter').remove(); $('style#asl_custom_filters').remove(); }
  730.        try{
  731.            document.getElementsByTagName("head")[0].appendChild(asl_s);
  732.        } catch(error){
  733.            $('style#asl_cleaner').remove();
  734.            $('style#asl_custom_filters').remove();
  735.            $('style#asl_filter').remove();
  736.        }
  737.    })(jQuery);
  738. }
  739. if(typeof jQuery === 'undefined'){
  740.    var asl_jq = document.createElement("script");
  741.    console.log('Advanced Store Localization: You should enable jQuery in "System" to speed up loading');
  742.    asl_jq.src = "https://code.jquery.com/jquery-3.6.0.min.js";
  743.    asl_jq.onload = function(){ asl_deferload(); }
  744.    asl_jq.type = 'text/javascript';
  745.    document.getElementsByTagName("head")[0].appendChild(asl_jq);
  746. } else {
  747.    asl_deferload();
  748. }
  749. </script>
  750.  
  751. <style id="asl_filter">
  752. </style>
  753. <style id="asl_cleaner">
  754. .ProductListWrapper .Grid__Cell:not(.asl_processed) { visibility: hidden; opacity: 0; }
  755. .flickity-viewport .Carousel__Cell:not(.asl_processed) { visibility: hidden; opacity: 0; }
  756. .Linklist .Linklist__Item:not(.asl_processed) { visibility: hidden; opacity: 0; }
  757. .Search__Results .Grid__Cell:not(.asl_processed) { visibility: hidden; opacity: 0; }
  758. .ProductList .Grid__Cell:not(.asl_processed) { visibility: hidden; opacity: 0; }
  759. .asl_discard  { visibility: none !important; opacity: 0 !important }
  760. </style>
  761. <style>
  762.    </style>
  763.  
  764. <!-- End Advanced Store Localization Code -->
  765.  
  766. <!-- Hotjar Tracking Code for MaskOn -->
  767. <script>
  768.    (function(h,o,t,j,a,r){
  769.        h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)};
  770.        h._hjSettings={hjid:3230713,hjsv:6};
  771.        a=o.getElementsByTagName('head')[0];
  772.        r=o.createElement('script');r.async=1;
  773.        r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv;
  774.        a.appendChild(r);
  775.    })(window,document,'https://static.hotjar.com/c/hotjar-','.js?sv=');
  776. </script>
  777.  
  778. <script src="https://cdn.shopify.com/extensions/fb43b3b5-f011-46a1-9d47-83af732481b1/easy-appointment-booking-193/assets/embedInit.js" type="text/javascript" defer="defer"></script>
  779. <link href="https://cdn.shopify.com/extensions/fb43b3b5-f011-46a1-9d47-83af732481b1/easy-appointment-booking-193/assets/style.css" rel="stylesheet" type="text/css" media="all">
  780. <meta property="og:image" content="https://cdn.shopify.com/s/files/1/0587/0148/0094/files/MO._Archives_5a50fe17-d003-415f-ab86-6cf45750e50d.jpg?v=1632060309" />
  781. <meta property="og:image:secure_url" content="https://cdn.shopify.com/s/files/1/0587/0148/0094/files/MO._Archives_5a50fe17-d003-415f-ab86-6cf45750e50d.jpg?v=1632060309" />
  782. <meta property="og:image:width" content="1024" />
  783. <meta property="og:image:height" content="576" />
  784. <link href="https://monorail-edge.shopifysvc.com" rel="dns-prefetch">
  785. <script>(function(){if ("sendBeacon" in navigator && "performance" in window) {var session_token = document.cookie.match(/_shopify_s=([^;]*)/);function handle_abandonment_event(e) {var entries = performance.getEntries().filter(function(entry) {return /monorail-edge.shopifysvc.com/.test(entry.name);});if (!window.abandonment_tracked && entries.length === 0) {window.abandonment_tracked = true;var currentMs = Date.now();var navigation_start = performance.timing.navigationStart;var payload = {shop_id: 58701480094,url: window.location.href,navigation_start,duration: currentMs - navigation_start,session_token: session_token && session_token.length === 2 ? session_token[1] : "",page_type: "page"};window.navigator.sendBeacon("https://monorail-edge.shopifysvc.com/v1/produce", JSON.stringify({schema_id: "online_store_buyer_site_abandonment/1.1",payload: payload,metadata: {event_created_at_ms: currentMs,event_sent_at_ms: currentMs}}));}}window.addEventListener('pagehide', handle_abandonment_event);}}());</script>
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  1059.      iframe.src = "javascript:var d=document.open();d.domain='" + dom + "';void(0);";
  1060.      win = iframe.contentWindow;
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  1081.  var link = document.createElement("link");
  1082.  if (link.relList &&
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  1089.    link.as = "script";
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  1104.  function boomerangSaveLoadTime(e) {
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  1108.    window.addEventListener("load", boomerangSaveLoadTime, false);
  1109.  } else if (window.attachEvent) {
  1110.    window.attachEvent("onload", boomerangSaveLoadTime);
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  1112.  if (document.addEventListener) {
  1113.    document.addEventListener("onBoomerangLoaded", function(e) {
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  1117.          trackedResourceTypes: ["script", "img", "css"]
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  1120.      e.detail.BOOMR.t_end = new Date().getTime();
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  1137. <script
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  1140.  data-application="storefront-renderer"
  1141.  data-shop-id="58701480094"
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  1146.  data-resource-timing-sampling-rate="10"
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  1148. </head><body class="prestige--v4 features--heading-normal features--heading-uppercase features--show-price-on-hover features--show-button-transition features--show-image-zooming features--show-element-staggering  template-page">
  1149.    <!-- Google Tag Manager (noscript) -->
  1150. <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MRXRDHG6"
  1151. height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
  1152. <!-- End Google Tag Manager (noscript) -->
  1153.    <a class="PageSkipLink u-visually-hidden" href="#main">Skip to content</a>
  1154.    <span class="LoadingBar"></span>
  1155.    <div class="PageOverlay"></div><div id="shopify-section-popup" class="shopify-section"></div>
  1156.    <div id="shopify-section-sidebar-menu" class="shopify-section"><section id="sidebar-menu" class="SidebarMenu Drawer Drawer--small Drawer--fromLeft" aria-hidden="true" data-section-id="sidebar-menu" data-section-type="sidebar-menu">
  1157.    <header class="Drawer__Header" data-drawer-animated-left>
  1158.      <button class="Drawer__Close Icon-Wrapper--clickable" data-action="close-drawer" data-drawer-id="sidebar-menu" aria-label="Close navigation"><svg class="Icon Icon--close" role="presentation" viewBox="0 0 16 14">
  1159.      <path d="M15 0L1 14m14 0L1 0" stroke="currentColor" fill="none" fill-rule="evenodd"></path>
  1160.    </svg></button>
  1161.    </header>
  1162.  
  1163.    <div class="Drawer__Content">
  1164.      <div class="Drawer__Main" data-drawer-animated-left data-scrollable>
  1165.        <div class="Drawer__Container">
  1166.          <nav class="SidebarMenu__Nav SidebarMenu__Nav--primary" aria-label="Sidebar navigation"><div class="Collapsible"><button class="Collapsible__Button Heading u-h6" data-action="toggle-collapsible" aria-expanded="false">Shop<span class="Collapsible__Plus"></span>
  1167.                  </button>
  1168.  
  1169.                  <div class="Collapsible__Inner">
  1170.                    <div class="Collapsible__Content"><div class="Collapsible"><a href="/collections/mo-x-noritake" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">MO x NORITAKE</a></div><div class="Collapsible"><a href="/collections/noritake-sports" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">NORITAKE Sports</a></div><div class="Collapsible"><button class="Collapsible__Button Heading Text--subdued Link--primary u-h7" data-action="toggle-collapsible" aria-expanded="false">MaskOn._<span class="Collapsible__Plus"></span>
  1171.                            </button>
  1172.  
  1173.                            <div class="Collapsible__Inner">
  1174.                              <div class="Collapsible__Content">
  1175.                                <ul class="Linklist Linklist--bordered Linklist--spacingLoose"><li class="Linklist__Item">
  1176.                                      <a href="/collections/mood-series-at-stores" class="Text--subdued Link Link--primary">Mood Series</a>
  1177.                                    </li><li class="Linklist__Item">
  1178.                                      <a href="/collections/mood-series-5-pcs" class="Text--subdued Link Link--primary">Mood Series (5 pcs)</a>
  1179.                                    </li><li class="Linklist__Item">
  1180.                                      <a href="/collections/candour" class="Text--subdued Link Link--primary">Candour Series (BIODEGRADABLE)</a>
  1181.                                    </li><li class="Linklist__Item">
  1182.                                      <a href="/collections/nanotech" class="Text--subdued Link Link--primary">NanoTech (COVID-19 Antiviral)</a>
  1183.                                    </li></ul>
  1184.                              </div>
  1185.                            </div></div><div class="Collapsible"><a href="/collections/travel-series" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Travel Series</a></div><div class="Collapsible"><a href="/collections/mo" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">MO Lifestyle</a></div><div class="Collapsible"><a href="/collections/nanotech-series" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">NanoTech</a></div><div class="Collapsible"><a href="/collections/collaboration" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Collaboration</a></div></div>
  1186.                  </div></div><div class="Collapsible"><button class="Collapsible__Button Heading u-h6" data-action="toggle-collapsible" aria-expanded="false">Story<span class="Collapsible__Plus"></span>
  1187.                  </button>
  1188.  
  1189.                  <div class="Collapsible__Inner">
  1190.                    <div class="Collapsible__Content"><div class="Collapsible"><a href="/pages/the-mo-story" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">About Us</a></div><div class="Collapsible"><a href="/pages/conception" class="Collapsible__Button Heading Text--subdued Link Link--primary u-h7">Brand Conception</a></div></div>
  1191.                  </div></div><div class="Collapsible"><a href="/blogs/the-monologue" class="Collapsible__Button Heading Link Link--primary u-h6">The MOnologue</a></div><div class="Collapsible"><a href="https://the-mo.shop/pages/the-mo-convivium/#smile-home" class="Collapsible__Button Heading Link Link--primary u-h6">Rewards</a></div><div class="Collapsible"><a href="/pages/locations" class="Collapsible__Button Heading Link Link--primary u-h6">Locations</a></div><div class="Collapsible"><a href="/pages/certification-of-maskon" class="Collapsible__Button Heading Link Link--primary u-h6">Certification</a></div><div class="Collapsible"><a href="/pages/support" class="Collapsible__Button Heading Link Link--primary u-h6">FAQ</a></div></nav><nav class="SidebarMenu__Nav SidebarMenu__Nav--secondary">
  1192.            <ul class="Linklist Linklist--spacingLoose"><li class="Linklist__Item">
  1193.                  <a href="/account" class="Text--subdued Link Link--primary">Account</a>
  1194.                </li></ul>
  1195.          </nav>
  1196.        </div>
  1197.      </div><aside class="Drawer__Footer" data-drawer-animated-bottom><ul class="SidebarMenu__Social HorizontalList HorizontalList--spacingFill">
  1198.    <li class="HorizontalList__Item">
  1199.      <a href="https://www.facebook.com/maskonhk" class="Link Link--primary" target="_blank" rel="noopener" aria-label="Facebook">
  1200.        <span class="Icon-Wrapper--clickable"><svg class="Icon Icon--facebook" viewBox="0 0 9 17">
  1201.      <path d="M5.842 17V9.246h2.653l.398-3.023h-3.05v-1.93c0-.874.246-1.47 1.526-1.47H9V.118C8.718.082 7.75 0 6.623 0 4.27 0 2.66 1.408 2.66 3.994v2.23H0v3.022h2.66V17h3.182z"></path>
  1202.    </svg></span>
  1203.      </a>
  1204.    </li>
  1205.  
  1206.    
  1207. <li class="HorizontalList__Item">
  1208.      <a href="https://www.instagram.com/maskon_hk/" class="Link Link--primary" target="_blank" rel="noopener" aria-label="Instagram">
  1209.        <span class="Icon-Wrapper--clickable"><svg class="Icon Icon--instagram" role="presentation" viewBox="0 0 32 32">
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  1212.      </a>
  1213.    </li>
  1214.  
  1215.    
  1216. <li class="HorizontalList__Item">
  1217.      <a href="https://www.youtube.com/channel/UCq6wC8G8HKPrh-6uPk_WT1Q/featured" class="Link Link--primary" target="_blank" rel="noopener" aria-label="YouTube">
  1218.        <span class="Icon-Wrapper--clickable"><svg class="Icon Icon--youtube" role="presentation" viewBox="0 0 33 32">
  1219.      <path d="M0 25.693q0 1.997 1.318 3.395t3.209 1.398h24.259q1.891 0 3.209-1.398t1.318-3.395V6.387q0-1.997-1.331-3.435t-3.195-1.438H4.528q-1.864 0-3.195 1.438T.002 6.387v19.306zm12.116-3.488V9.876q0-.186.107-.293.08-.027.133-.027l.133.027 11.61 6.178q.107.107.107.266 0 .107-.107.213l-11.61 6.178q-.053.053-.107.053-.107 0-.16-.053-.107-.107-.107-.213z"></path>
  1220.    </svg></span>
  1221.      </a>
  1222.    </li>
  1223.  
  1224.    
  1225.  
  1226.  </ul>
  1227.  
  1228. </aside></div>
  1229. </section>
  1230.  
  1231. </div>
  1232. <div id="sidebar-cart" class="Drawer Drawer--fromRight" aria-hidden="true" data-section-id="cart" data-section-type="cart" data-section-settings='{
  1233.  "type": "page",
  1234.  "itemCount": 0,
  1235.  "drawer": true,
  1236.  "hasShippingEstimator": false
  1237. }'>
  1238.  <div class="Drawer__Header Drawer__Header--bordered Drawer__Container">
  1239.      <span class="Drawer__Title Heading u-h4">Cart</span>
  1240.  
  1241.      <button class="Drawer__Close Icon-Wrapper--clickable" data-action="close-drawer" data-drawer-id="sidebar-cart" aria-label="Close cart"><svg class="Icon Icon--close" role="presentation" viewBox="0 0 16 14">
  1242.      <path d="M15 0L1 14m14 0L1 0" stroke="currentColor" fill="none" fill-rule="evenodd"></path>
  1243.    </svg></button>
  1244.  </div>
  1245.  
  1246.  <form class="Cart Drawer__Content" action="/cart" method="POST" novalidate>
  1247.    <div class="Drawer__Main" data-scrollable><p class="Cart__Empty Heading u-h5">Your cart is empty</p></div></form>
  1248. </div>
  1249. <div class="PageContainer">
  1250.      <div id="shopify-section-announcement" class="shopify-section"><section id="section-announcement" data-section-id="announcement" data-section-type="announcement-bar">
  1251.      <div class="AnnouncementBar">
  1252.        <div class="AnnouncementBar__Wrapper">
  1253.          <p class="AnnouncementBar__Content Heading">Store pick up now available! Get your items quickly and conveniently.
  1254. </p>
  1255.        </div>
  1256.      </div>
  1257.    </section>
  1258.  
  1259.    <style>
  1260.      #section-announcement {
  1261.        background: #a17c5e;
  1262.        color: #ffffff;
  1263.      }
  1264.    </style>
  1265.  
  1266.    <script>
  1267.      document.documentElement.style.setProperty('--announcement-bar-height', document.getElementById('shopify-section-announcement').offsetHeight + 'px');
  1268.    </script></div>
  1269.      <div id="shopify-section-header" class="shopify-section shopify-section--header"><!-- Commented out "if locale_selector or currency_selector" here --><!-- Commented out "endif" here --><div id="Search" class="Search" aria-hidden="true">
  1270.  <div class="Search__Inner">
  1271.    <div class="Search__SearchBar">
  1272.      <form action="/search" name="GET" role="search" class="Search__Form">
  1273.        <div class="Search__InputIconWrapper">
  1274.          <span class="hidden-tablet-and-up"><svg class="Icon Icon--search" role="presentation" viewBox="0 0 18 17">
  1275.      <g transform="translate(1 1)" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square">
  1276.        <path d="M16 16l-5.0752-5.0752"></path>
  1277.        <circle cx="6.4" cy="6.4" r="6.4"></circle>
  1278.      </g>
  1279.    </svg></span>
  1280.          <span class="hidden-phone"><svg class="Icon Icon--search-desktop" role="presentation" viewBox="0 0 21 21">
  1281.      <g transform="translate(1 1)" stroke="currentColor" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="square">
  1282.        <path d="M18 18l-5.7096-5.7096"></path>
  1283.        <circle cx="7.2" cy="7.2" r="7.2"></circle>
  1284.      </g>
  1285.    </svg></span>
  1286.        </div>
  1287.  
  1288.        <input type="search" class="Search__Input Heading" name="q" autocomplete="off" autocorrect="off" autocapitalize="off" aria-label="Search..." placeholder="Search..." autofocus>
  1289.        <input type="hidden" name="type" value="product">
  1290.      </form>
  1291.  
  1292.      <button class="Search__Close Link Link--primary" data-action="close-search" aria-label="Close search"><svg class="Icon Icon--close" role="presentation" viewBox="0 0 16 14">
  1293.      <path d="M15 0L1 14m14 0L1 0" stroke="currentColor" fill="none" fill-rule="evenodd"></path>
  1294.    </svg></button>
  1295.    </div>
  1296.  
  1297.    <div class="Search__Results" aria-hidden="true"><div class="PageLayout PageLayout--breakLap">
  1298.          <div class="PageLayout__Section"></div>
  1299.          <div class="PageLayout__Section PageLayout__Section--secondary"></div>
  1300.        </div></div>
  1301.  </div>
  1302. </div><header id="section-header"
  1303.        class="Header Header--inline   Header--withIcons"
  1304.        data-section-id="header"
  1305.        data-section-type="header"
  1306.        data-section-settings='{
  1307.  "navigationStyle": "inline",
  1308.  "hasTransparentHeader": false,
  1309.  "isSticky": true
  1310. }'
  1311.        role="banner">
  1312.  <div class="Header__Wrapper">
  1313.    <div class="Header__FlexItem Header__FlexItem--fill">
  1314.      <button class="Header__Icon Icon-Wrapper Icon-Wrapper--clickable hidden-desk" aria-expanded="false" data-action="open-drawer" data-drawer-id="sidebar-menu" aria-label="Open navigation">
  1315.        <span class="hidden-tablet-and-up"><svg class="Icon Icon--nav" role="presentation" viewBox="0 0 20 14">
  1316.      <path d="M0 14v-1h20v1H0zm0-7.5h20v1H0v-1zM0 0h20v1H0V0z" fill="currentColor"></path>
  1317.    </svg></span>
  1318.        <span class="hidden-phone"><svg class="Icon Icon--nav-desktop" role="presentation" viewBox="0 0 24 16">
  1319.      <path d="M0 15.985v-2h24v2H0zm0-9h24v2H0v-2zm0-7h24v2H0v-2z" fill="currentColor"></path>
  1320.    </svg></span>
  1321.      </button><nav class="Header__MainNav hidden-pocket hidden-lap" aria-label="Main navigation">
  1322.          <ul class="HorizontalList HorizontalList--spacingExtraLoose"><li class="HorizontalList__Item " aria-haspopup="true">
  1323.                <a href="/pages/the-mo-story" class="Heading u-h6">About</a><div class="DropdownMenu" aria-hidden="true">
  1324.                    <ul class="Linklist"><li class="Linklist__Item" >
  1325.                          <a href="/pages/the-mo-story" class="Link Link--secondary">MO: Normal—Reimagined. </a></li><li class="Linklist__Item" >
  1326.                          <a href="/pages/conception" class="Link Link--secondary">Brand Conception </a></li><li class="Linklist__Item" >
  1327.                          <a href="/pages/locations" class="Link Link--secondary">Locations </a></li><li class="Linklist__Item" >
  1328.                          <a href="/pages/certification-of-maskon" class="Link Link--secondary">Certification </a></li></ul>
  1329.                  </div></li><li class="HorizontalList__Item " aria-haspopup="true">
  1330.                <a href="/collections/maskon" class="Heading u-h6">Shop</a><div class="DropdownMenu" aria-hidden="true">
  1331.                    <ul class="Linklist"><li class="Linklist__Item" >
  1332.                          <a href="/collections/mo-x-noritake" class="Link Link--secondary">MO x NORITAKE </a></li><li class="Linklist__Item" >
  1333.                          <a href="/collections/noritake-sports" class="Link Link--secondary">NORITAKE Sports </a></li><li class="Linklist__Item" aria-haspopup="true">
  1334.                          <a href="/collections/mood-series-at-stores" class="Link Link--secondary">MaskOn._ <svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1335.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1336.    </svg></a><div class="DropdownMenu" aria-hidden="true">
  1337.                              <ul class="Linklist"><li class="Linklist__Item">
  1338.                                    <a href="/collections/mood-series-at-stores" class="Link Link--secondary">Mood Series</a>
  1339.                                  </li><li class="Linklist__Item">
  1340.                                    <a href="/collections/mood-series-5-pcs" class="Link Link--secondary">Mood Series (5 pcs)</a>
  1341.                                  </li><li class="Linklist__Item">
  1342.                                    <a href="/collections/candour" class="Link Link--secondary">Candour Series (BIODEGRADABLE)</a>
  1343.                                  </li><li class="Linklist__Item">
  1344.                                    <a href="/products/nanotech-covid-19-virus-killing-face-mask" class="Link Link--secondary">NanoTech (COVID-19 Antiviral)</a>
  1345.                                  </li></ul>
  1346.                            </div></li><li class="Linklist__Item" >
  1347.                          <a href="/collections/travel-series" class="Link Link--secondary">Travel Series </a></li><li class="Linklist__Item" >
  1348.                          <a href="/collections/mo" class="Link Link--secondary">MO Lifestyle </a></li><li class="Linklist__Item" >
  1349.                          <a href="/collections/nanotech-series" class="Link Link--secondary">NanoTech </a></li><li class="Linklist__Item" >
  1350.                          <a href="/collections/collaboration" class="Link Link--secondary">Collaboration </a></li></ul>
  1351.                  </div></li><li class="HorizontalList__Item " >
  1352.                <a href="/blogs/the-monologue" class="Heading u-h6">The MOnologue<span class="Header__LinkSpacer">The MOnologue</span></a></li><li class="HorizontalList__Item " aria-haspopup="true">
  1353.                <a href="/pages/the-mo-convivium" class="Heading u-h6">Rewards</a><div class="DropdownMenu" aria-hidden="true">
  1354.                    <ul class="Linklist"><li class="Linklist__Item" >
  1355.                          <a href="/pages/the-mo-convivium" class="Link Link--secondary">How it works </a></li><li class="Linklist__Item" >
  1356.                          <a href="https://the-mo.shop/account/#smile-home" class="Link Link--secondary">My rewards account </a></li></ul>
  1357.                  </div></li></ul>
  1358.        </nav><form method="post" action="/localization" id="localization_form_header" accept-charset="UTF-8" class="Header__LocalizationForm hidden-pocket hidden-lap" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization" /><input type="hidden" name="utf8" value="✓" /><input type="hidden" name="_method" value="put" /><input type="hidden" name="return_to" value="/pages/support" /><div class="HorizontalList HorizontalList--spacingLoose"><div class="HorizontalList__Item">
  1359.            <input type="hidden" name="currency_code" value="HKD">
  1360.            <span class="u-visually-hidden">Currency</span>
  1361.  
  1362.            <button type="button" class="SelectButton Link Link--primary u-h8" aria-haspopup="true" aria-expanded="false" aria-controls="header-currency-popover">
  1363.              HKD $
  1364. <svg class="Icon Icon--select-arrow" role="presentation" viewBox="0 0 19 12">
  1365.      <polyline fill="none" stroke="currentColor" points="17 2 9.5 10 2 2" fill-rule="evenodd" stroke-width="2" stroke-linecap="square"></polyline>
  1366.    </svg></button>
  1367.  
  1368.            <div id="header-currency-popover" class="Popover Popover--small Popover--noWrap" aria-hidden="true">
  1369.              <header class="Popover__Header">
  1370.                <button type="button" class="Popover__Close Icon-Wrapper--clickable" data-action="close-popover"><svg class="Icon Icon--close" role="presentation" viewBox="0 0 16 14">
  1371.      <path d="M15 0L1 14m14 0L1 0" stroke="currentColor" fill="none" fill-rule="evenodd"></path>
  1372.    </svg></button>
  1373.                <span class="Popover__Title Heading u-h4">Currency</span>
  1374.              </header>
  1375.  
  1376.              <div class="Popover__Content">
  1377.                <div class="Popover__ValueList Popover__ValueList--center" data-scrollable><button type="submit" name="currency_code" class="Popover__Value is-selected Heading Link Link--primary u-h6"  value="HKD" aria-current="true">
  1378.                      HKD $
  1379.                    </button><button type="submit" name="currency_code" class="Popover__Value  Heading Link Link--primary u-h6"  value="JPY" >
  1380.                      JPY ¥
  1381.                    </button><button type="submit" name="currency_code" class="Popover__Value  Heading Link Link--primary u-h6"  value="MOP" >
  1382.                      MOP P
  1383.                    </button><button type="submit" name="currency_code" class="Popover__Value  Heading Link Link--primary u-h6"  value="SGD" >
  1384.                      SGD $
  1385.                    </button><button type="submit" name="currency_code" class="Popover__Value  Heading Link Link--primary u-h6"  value="TWD" >
  1386.                      TWD $
  1387.                    </button></div>
  1388.              </div>
  1389.            </div>
  1390.          </div><div class="HorizontalList__Item">
  1391.          <input type="hidden" name="locale_code" value="en">
  1392.          <span class="u-visually-hidden">EN</span>
  1393.  
  1394.          <button type="button" class="SelectButton Link Link--primary u-h8" aria-haspopup="true" aria-expanded="false" aria-controls="header-locale-popover">
  1395.            en<svg class="Icon Icon--select-arrow" role="presentation" viewBox="0 0 19 12">
  1396.      <polyline fill="none" stroke="currentColor" points="17 2 9.5 10 2 2" fill-rule="evenodd" stroke-width="2" stroke-linecap="square"></polyline>
  1397.    </svg></button>
  1398.  
  1399.          <div id="header-locale-popover" class="Popover Popover--small Popover--noWrap" aria-hidden="true">
  1400.            <header class="Popover__Header">
  1401.              <button type="button" class="Popover__Close Icon-Wrapper--clickable" data-action="close-popover"><svg class="Icon Icon--close" role="presentation" viewBox="0 0 16 14">
  1402.      <path d="M15 0L1 14m14 0L1 0" stroke="currentColor" fill="none" fill-rule="evenodd"></path>
  1403.    </svg></button>
  1404.              <span class="Popover__Title Heading u-h4">en</span>
  1405.            </header>
  1406.  
  1407.            <div class="Popover__Content">
  1408.              <div class="Popover__ValueList Popover__ValueList--center" data-scrollable>
  1409.                <button type="button" onclick="selectLanguage('en')" class="Popover__Value">
  1410.                  English
  1411.                </button>
  1412.                <button type="button" onclick="selectLanguage('tw')" class="Popover__Value">
  1413.                  繁體中文
  1414.                </button>
  1415.              </div>
  1416.            </div>
  1417.          </div>
  1418.        </div>
  1419.      </div></form></div><div class="Header__FlexItem Header__FlexItem--logo"><div class="Header__Logo"><a href="/" class="Header__LogoLink"><img class="Header__LogoImage Header__LogoImage--primary"
  1420.               src="//the-mo.shop/cdn/shop/files/9475f170-0e61-4223-ad6d-d919cf524835_160x.png?v=1672211226"
  1421.               srcset="//the-mo.shop/cdn/shop/files/9475f170-0e61-4223-ad6d-d919cf524835_160x.png?v=1672211226 1x, //the-mo.shop/cdn/shop/files/9475f170-0e61-4223-ad6d-d919cf524835_160x@2x.png?v=1672211226 2x"
  1422.               width="160"
  1423.               alt="MO / MaskOn._"></a></div></div>
  1424.  
  1425.    <div class="Header__FlexItem Header__FlexItem--fill"><nav class="Header__SecondaryNav">
  1426.          <ul class="HorizontalList HorizontalList--spacingLoose hidden-pocket hidden-lap">
  1427.            <li class="HorizontalList__Item">
  1428.              <form method="post" action="/localization" id="localization_form_header" accept-charset="UTF-8" class="Header__LocalizationForm hidden-pocket hidden-lap" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization" /><input type="hidden" name="utf8" value="✓" /><input type="hidden" name="_method" value="put" /><input type="hidden" name="return_to" value="/pages/support" /><div class="HorizontalList HorizontalList--spacingLoose"><div class="HorizontalList__Item">
  1429.            <input type="hidden" name="currency_code" value="HKD">
  1430.            <span class="u-visually-hidden">Currency</span>
  1431.  
  1432.            <button type="button" class="SelectButton Link Link--primary u-h8" aria-haspopup="true" aria-expanded="false" aria-controls="header-currency-popover">
  1433.              HKD $
  1434. <svg class="Icon Icon--select-arrow" role="presentation" viewBox="0 0 19 12">
  1435.      <polyline fill="none" stroke="currentColor" points="17 2 9.5 10 2 2" fill-rule="evenodd" stroke-width="2" stroke-linecap="square"></polyline>
  1436.    </svg></button>
  1437.  
  1438.            <div id="header-currency-popover" class="Popover Popover--small Popover--noWrap" aria-hidden="true">
  1439.              <header class="Popover__Header">
  1440.                <button type="button" class="Popover__Close Icon-Wrapper--clickable" data-action="close-popover"><svg class="Icon Icon--close" role="presentation" viewBox="0 0 16 14">
  1441.      <path d="M15 0L1 14m14 0L1 0" stroke="currentColor" fill="none" fill-rule="evenodd"></path>
  1442.    </svg></button>
  1443.                <span class="Popover__Title Heading u-h4">Currency</span>
  1444.              </header>
  1445.  
  1446.              <div class="Popover__Content">
  1447.                <div class="Popover__ValueList Popover__ValueList--center" data-scrollable><button type="submit" name="currency_code" class="Popover__Value is-selected Heading Link Link--primary u-h6"  value="HKD" aria-current="true">
  1448.                      HKD $
  1449.                    </button><button type="submit" name="currency_code" class="Popover__Value  Heading Link Link--primary u-h6"  value="JPY" >
  1450.                      JPY ¥
  1451.                    </button><button type="submit" name="currency_code" class="Popover__Value  Heading Link Link--primary u-h6"  value="MOP" >
  1452.                      MOP P
  1453.                    </button><button type="submit" name="currency_code" class="Popover__Value  Heading Link Link--primary u-h6"  value="SGD" >
  1454.                      SGD $
  1455.                    </button><button type="submit" name="currency_code" class="Popover__Value  Heading Link Link--primary u-h6"  value="TWD" >
  1456.                      TWD $
  1457.                    </button></div>
  1458.              </div>
  1459.            </div>
  1460.          </div><div class="HorizontalList__Item">
  1461.          <input type="hidden" name="locale_code" value="en">
  1462.          <span class="u-visually-hidden">EN</span>
  1463.  
  1464.          <button type="button" class="SelectButton Link Link--primary u-h8" aria-haspopup="true" aria-expanded="false" aria-controls="header-locale-popover">
  1465.            en<svg class="Icon Icon--select-arrow" role="presentation" viewBox="0 0 19 12">
  1466.      <polyline fill="none" stroke="currentColor" points="17 2 9.5 10 2 2" fill-rule="evenodd" stroke-width="2" stroke-linecap="square"></polyline>
  1467.    </svg></button>
  1468.  
  1469.          <div id="header-locale-popover" class="Popover Popover--small Popover--noWrap" aria-hidden="true">
  1470.            <header class="Popover__Header">
  1471.              <button type="button" class="Popover__Close Icon-Wrapper--clickable" data-action="close-popover"><svg class="Icon Icon--close" role="presentation" viewBox="0 0 16 14">
  1472.      <path d="M15 0L1 14m14 0L1 0" stroke="currentColor" fill="none" fill-rule="evenodd"></path>
  1473.    </svg></button>
  1474.              <span class="Popover__Title Heading u-h4">en</span>
  1475.            </header>
  1476.  
  1477.            <div class="Popover__Content">
  1478.              <div class="Popover__ValueList Popover__ValueList--center" data-scrollable>
  1479.                <button type="button" onclick="selectLanguage('en')" class="Popover__Value">
  1480.                  English
  1481.                </button>
  1482.                <button type="button" onclick="selectLanguage('tw')" class="Popover__Value">
  1483.                  繁體中文
  1484.                </button>
  1485.              </div>
  1486.            </div>
  1487.          </div>
  1488.        </div>
  1489.      </div></form>
  1490.            </li>
  1491.          </ul>
  1492.        </nav><a href="/account" class="Header__Icon Icon-Wrapper Icon-Wrapper--clickable hidden-phone"><svg class="Icon Icon--account" role="presentation" viewBox="0 0 20 20">
  1493.      <g transform="translate(1 1)" stroke="currentColor" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="square">
  1494.        <path d="M0 18c0-4.5188182 3.663-8.18181818 8.18181818-8.18181818h1.63636364C14.337 9.81818182 18 13.4811818 18 18"></path>
  1495.        <circle cx="9" cy="4.90909091" r="4.90909091"></circle>
  1496.      </g>
  1497.    </svg></a><a href="/search" class="Header__Icon Icon-Wrapper Icon-Wrapper--clickable " data-action="toggle-search" aria-label="Search">
  1498.        <span class="hidden-tablet-and-up"><svg class="Icon Icon--search" role="presentation" viewBox="0 0 18 17">
  1499.      <g transform="translate(1 1)" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square">
  1500.        <path d="M16 16l-5.0752-5.0752"></path>
  1501.        <circle cx="6.4" cy="6.4" r="6.4"></circle>
  1502.      </g>
  1503.    </svg></span>
  1504.        <span class="hidden-phone"><svg class="Icon Icon--search-desktop" role="presentation" viewBox="0 0 21 21">
  1505.      <g transform="translate(1 1)" stroke="currentColor" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="square">
  1506.        <path d="M18 18l-5.7096-5.7096"></path>
  1507.        <circle cx="7.2" cy="7.2" r="7.2"></circle>
  1508.      </g>
  1509.    </svg></span>
  1510.      </a>
  1511.  
  1512.      <a href="/cart" class="Header__Icon Icon-Wrapper Icon-Wrapper--clickable " >
  1513.        <span class="hidden-tablet-and-up"><svg class="Icon Icon--cart" role="presentation" viewBox="0 0 17 20">
  1514.      <path d="M0 20V4.995l1 .006v.015l4-.002V4c0-2.484 1.274-4 3.5-4C10.518 0 12 1.48 12 4v1.012l5-.003v.985H1V19h15V6.005h1V20H0zM11 4.49C11 2.267 10.507 1 8.5 1 6.5 1 6 2.27 6 4.49V5l5-.002V4.49z" fill="currentColor"></path>
  1515.    </svg></span>
  1516.        <span class="hidden-phone"><svg class="Icon Icon--cart-desktop" role="presentation" viewBox="0 0 19 23">
  1517.      <path d="M0 22.985V5.995L2 6v.03l17-.014v16.968H0zm17-15H2v13h15v-13zm-5-2.882c0-2.04-.493-3.203-2.5-3.203-2 0-2.5 1.164-2.5 3.203v.912H5V4.647C5 1.19 7.274 0 9.5 0 11.517 0 14 1.354 14 4.647v1.368h-2v-.912z" fill="currentColor"></path>
  1518.    </svg></span>
  1519.        <span class="Header__CartDot "></span>
  1520.      </a>
  1521.    </div>
  1522.  </div>
  1523.  
  1524.  
  1525. </header>
  1526.  
  1527. <style>:root {
  1528.      --use-sticky-header: 1;
  1529.      --use-unsticky-header: 0;
  1530.    }
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  1532.    .shopify-section--header {
  1533.      position: -webkit-sticky;
  1534.      position: sticky;
  1535.    }@media screen and (max-width: 640px) {
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  1543.  
  1544. <script>
  1545.  document.documentElement.style.setProperty('--header-height', document.getElementById('shopify-section-header').offsetHeight + 'px');
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  1547.  
  1548. </div>
  1549.  
  1550.      <main id="main" role="main">
  1551.        <div id="shopify-section-page-faq-template" class="shopify-section"><section data-section-type="faq" data-section-id="page-faq-template">
  1552.  <div class="Container">
  1553.    <div class="PageContent "><div class="PageLayout">
  1554.          <div class="PageLayout__Section PageLayout__Section--secondary PageLayout__Section--sticky hidden-phone">
  1555.            <ol class="FaqSummary"><li class="FaqSummary__Item is-active">
  1556.                    <a href="#block-4d6110b5-e2d1-4277-bc27-02f81611b138" class="FaqSummary__Link" data-offset="80">
  1557.                      <span class="FaqSummary__LinkLabel">FAQ</span>
  1558.                    </a>
  1559.                  </li><li class="FaqSummary__Item ">
  1560.                    <a href="#block-8fdf3484-3dd4-46d6-a9f6-e1e53fd6a95d" class="FaqSummary__Link" data-offset="80">
  1561.                      <span class="FaqSummary__LinkLabel">MO Convivium Membership</span>
  1562.                    </a>
  1563.                  </li><li class="FaqSummary__Item ">
  1564.                    <a href="#block-414a85d3-bcc9-481e-b2ba-628e9dac2268" class="FaqSummary__Link" data-offset="80">
  1565.                      <span class="FaqSummary__LinkLabel">Product Information</span>
  1566.                    </a>
  1567.                  </li><li class="FaqSummary__Item ">
  1568.                    <a href="#block-page-faq-template-0" class="FaqSummary__Link" data-offset="80">
  1569.                      <span class="FaqSummary__LinkLabel">Order Information</span>
  1570.                    </a>
  1571.                  </li><li class="FaqSummary__Item ">
  1572.                    <a href="#block-page-faq-template-4" class="FaqSummary__Link" data-offset="80">
  1573.                      <span class="FaqSummary__LinkLabel">Shipping &amp; Returns</span>
  1574.                    </a>
  1575.                  </li><li class="FaqSummary__Item ">
  1576.                    <a href="#block-cb1d5ce5-7108-4754-a5ef-4191a03983f6" class="FaqSummary__Link" data-offset="80">
  1577.                      <span class="FaqSummary__LinkLabel">Car Disinfection + Antimicrobial Coating Service</span>
  1578.                    </a>
  1579.                  </li></ol>
  1580.          </div>
  1581.  
  1582.          <div class="PageLayout__Section"><div class="Faq"><h1 class="Faq__Section Heading u-h1" >
  1583.            <span class="Anchor" id="block-4d6110b5-e2d1-4277-bc27-02f81611b138"></span>FAQ</h1><h1 class="Faq__Section Heading u-h1" >
  1584.            <span class="Anchor" id="block-8fdf3484-3dd4-46d6-a9f6-e1e53fd6a95d"></span>MO Convivium Membership</h1><div class="Faq__Item " aria-expanded="false" >
  1585.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1586.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1587.    </svg></span>
  1588.  
  1589.            <div class="Faq__ItemWrapper">
  1590.              <button class="Faq__Question">What are the rewards?</button>
  1591.  
  1592.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1593.                <div class="Faq__Answer Rte">
  1594.                  <p>The rewards will be in the form of MO Points, which are loyalty points that can be redeemed in the checkout process for you to enjoy a discount for the purchase.</p>
  1595.                </div>
  1596.              </div>
  1597.            </div>
  1598.          </div><div class="Faq__Item " aria-expanded="false" >
  1599.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1600.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1601.    </svg></span>
  1602.  
  1603.            <div class="Faq__ItemWrapper">
  1604.              <button class="Faq__Question">How can I sign up to become a member of MO Convivium?</button>
  1605.  
  1606.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1607.                <div class="Faq__Answer Rte">
  1608.                  <p>Simply visit the webpage <a href="https://the-mo.shop/account/register"><span style="text-decoration:underline">https://the-mo.shop/account/register</span></a> and help to fill out some standard contact information. That’s it! Your MO Convivium account is all set up. Afterwards, you can check the details of your account by clicking on the round pop-up button, “<a href="https://the-mo.shop/#smile" target="_blank" title="https://the-mo.shop/#smile-home">Your MO Points</a>”, located at the bottom-right corner of the webpage.</p>
  1609.                </div>
  1610.              </div>
  1611.            </div>
  1612.          </div><div class="Faq__Item " aria-expanded="false" >
  1613.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1614.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1615.    </svg></span>
  1616.  
  1617.            <div class="Faq__ItemWrapper">
  1618.              <button class="Faq__Question">How can I earn MO Points?</button>
  1619.  
  1620.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1621.                <div class="Faq__Answer Rte">
  1622.                  <p>You can earn MO Points by:</p><p>1. Signing up (1,000 MO Points as the entry rewards);</p><p>2. Liking our facebook page (500 MO Points)</p><p>3. Shopping at our offline stores and the online shop (<a href="https://the-mo.shop/"><span style="text-decoration:underline">https://the-mo.shop/</span></a>)</p><p>For MO Convivium members, you earn 2 points for every HK$1 spent (equivalent 2% rewards).</p><p>For MO Exclusive members, you earn 5 points for every HK$1 spent (equivalent 5% rewards).</p><p>For MO Infinite members, you earn 10 points for every HK$1 spent (equivalent to 10% rewards). </p>
  1623.                </div>
  1624.              </div>
  1625.            </div>
  1626.          </div><div class="Faq__Item " aria-expanded="false" >
  1627.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1628.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1629.    </svg></span>
  1630.  
  1631.            <div class="Faq__ItemWrapper">
  1632.              <button class="Faq__Question">How do I calculate the MO Points conversion rate?</button>
  1633.  
  1634.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1635.                <div class="Faq__Answer Rte">
  1636.                  <p>The conversion is 100 MO Points = HK$1</p>
  1637.                </div>
  1638.              </div>
  1639.            </div>
  1640.          </div><div class="Faq__Item " aria-expanded="false" >
  1641.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1642.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1643.    </svg></span>
  1644.  
  1645.            <div class="Faq__ItemWrapper">
  1646.              <button class="Faq__Question">What are the different membership tiers? How can I upgrade my membership?</button>
  1647.  
  1648.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1649.                <div class="Faq__Answer Rte">
  1650.                  <p>There are 3 membership tiers: </p><p><strong>MO Convivium: </strong>All new members become part of the Convivium</p><p><strong>MO Exclusive: </strong>Spend &gt; HK$3500 in a calendar year</p><p><strong>MO Infinite: </strong>Spend &gt; HK$8000 in a calendar year</p>
  1651.                </div>
  1652.              </div>
  1653.            </div>
  1654.          </div><div class="Faq__Item Faq__Item--lastOfSection" aria-expanded="false" >
  1655.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1656.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1657.    </svg></span>
  1658.  
  1659.            <div class="Faq__ItemWrapper">
  1660.              <button class="Faq__Question">Will my MO Points expire? Are they transferable?</button>
  1661.  
  1662.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1663.                <div class="Faq__Answer Rte">
  1664.                  <p>Yes, your MO Points expire at the end of one year, on a rolling basis, starting from the date when the MO Points were issued/received.</p><p>At the moment MO Points are not transferable.</p>
  1665.                </div>
  1666.              </div>
  1667.            </div>
  1668.          </div><h1 class="Faq__Section Heading u-h1" >
  1669.            <span class="Anchor" id="block-414a85d3-bcc9-481e-b2ba-628e9dac2268"></span>Product Information</h1><div class="Faq__Item " aria-expanded="false" >
  1670.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1671.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1672.    </svg></span>
  1673.  
  1674.            <div class="Faq__ItemWrapper">
  1675.              <button class="Faq__Question">Where are MaskOn masks made?</button>
  1676.  
  1677.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1678.                <div class="Faq__Answer Rte">
  1679.                  <p>MaskOn is a Hong Kong face mask brand, all of our masks are made in-house in Hong Kong.</p>
  1680.                </div>
  1681.              </div>
  1682.            </div>
  1683.          </div><div class="Faq__Item " aria-expanded="false" >
  1684.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1685.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1686.    </svg></span>
  1687.  
  1688.            <div class="Faq__ItemWrapper">
  1689.              <button class="Faq__Question">What products can one find at MO / MaskOn?</button>
  1690.  
  1691.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1692.                <div class="Faq__Answer Rte">
  1693.                  <p>MO / MaskOn offers various face masks, accessories, and lifestyle goods:</p><p><strong>MaskOn Face Masks:</strong> <a href="/collections/maskon" target="_blank" title="Mood Series">Mood Series disposable face masks</a>, <a href="/collections/3d-mask" target="_blank" title="3D Face Mask">3D masks</a>, <a href="/collections/kf94-face-mask" target="_blank" title="KF-Style Face Mask">KF masks</a>, <a href="/collections/nanotech" target="_blank" title="NanoTech (COVID-19 Antiviral)">NanoTech nano masks</a>, <a href="/collections/candour" target="_blank" title="Candour Series (Biodegradable)">Candour Series biodegradable masks</a><br/><br/><strong>MO Lifestyle Goods: </strong>hand poured candles, moisturizing hand sanitizers, mask holders, stylish tote bags, and much more—<a href="/collections/mo" target="_blank" title="MO._Lifestyle">click here to explore!<br/><br/></a><a href="/collections/nanotech-series" target="_blank" title="NanoTech"><strong>NanoTech Nano- Series: </strong></a>Nanofiber antiviral masks, antimicrobial hand sprays, antibacterial aerosols</p><p><strong>Limited-edition Collaboration Items:</strong> <a href="/collections/collaboration" target="_blank" title="Collaboration">Click here to browse collection.</a></p>
  1694.                </div>
  1695.              </div>
  1696.            </div>
  1697.          </div><div class="Faq__Item Faq__Item--lastOfSection" aria-expanded="false" >
  1698.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1699.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1700.    </svg></span>
  1701.  
  1702.            <div class="Faq__ItemWrapper">
  1703.              <button class="Faq__Question">Does MaskOn offer different mask sizes?</button>
  1704.  
  1705.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1706.                <div class="Faq__Answer Rte">
  1707.                  <p><em>MaskOn surgical (flat) </em>face masks come in <strong>S / M / L </strong>configurations. Please refer to product page for details and availabilty.</p><p><em>3D masks</em> and <em>KF masks</em> are only offered in one universal size, which  is designed to fit most face shapes.</p>
  1708.                </div>
  1709.              </div>
  1710.            </div>
  1711.          </div><h1 class="Faq__Section Heading u-h1" >
  1712.            <span class="Anchor" id="block-page-faq-template-0"></span>Order Information</h1><div class="Faq__Item " aria-expanded="false" >
  1713.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1714.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1715.    </svg></span>
  1716.  
  1717.            <div class="Faq__ItemWrapper">
  1718.              <button class="Faq__Question">How can I pay for my order?</button>
  1719.  
  1720.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1721.                <div class="Faq__Answer Rte">
  1722.                  <p>You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. Please see below the payment methods we accept: Visa, MasterCard, American Express, Apple Pay, Google Pay.</p>
  1723.                </div>
  1724.              </div>
  1725.            </div>
  1726.          </div><div class="Faq__Item " aria-expanded="false" >
  1727.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1728.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1729.    </svg></span>
  1730.  
  1731.            <div class="Faq__ItemWrapper">
  1732.              <button class="Faq__Question">How can I cancel my order?</button>
  1733.  
  1734.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1735.                <div class="Faq__Answer Rte">
  1736.                  <p>We regret that we cannot make or accept any changes once your order is confirmed.<br/><br/>Please be reminded to recheck the item, color, size, quantity, total amount and delivery information before you checkout.<br/><br/>If you encounter any issues with your order, please contact our customer support at cs@the-mo.team for further assistance. We will try our best to accommodate your needs.</p>
  1737.                </div>
  1738.              </div>
  1739.            </div>
  1740.          </div><div class="Faq__Item " aria-expanded="false" >
  1741.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1742.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1743.    </svg></span>
  1744.  
  1745.            <div class="Faq__ItemWrapper">
  1746.              <button class="Faq__Question">When will my order be shipped?</button>
  1747.  
  1748.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1749.                <div class="Faq__Answer Rte">
  1750.                  <p>Once the order is confirmed and the payment is successful, the product will be shipped within 2 working days. The delivery generally takes 5 working days, please expect longer delivery time during public holidays.</p>
  1751.                </div>
  1752.              </div>
  1753.            </div>
  1754.          </div><div class="Faq__Item Faq__Item--lastOfSection" aria-expanded="false" >
  1755.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1756.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1757.    </svg></span>
  1758.  
  1759.            <div class="Faq__ItemWrapper">
  1760.              <button class="Faq__Question">How do I track my order?</button>
  1761.  
  1762.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1763.                <div class="Faq__Answer Rte">
  1764.                  <p>After the order is shipped, an order shipping confirmation mail, including the waybill number, will be sent to you. You may refer to the information to track the order status with the corresponding service provider accordingly.<br/><br/>For delivery related questions, please contact our logistics partners GOLS by email: mo_cs@gols.com.hk</p>
  1765.                </div>
  1766.              </div>
  1767.            </div>
  1768.          </div><h1 class="Faq__Section Heading u-h1" >
  1769.            <span class="Anchor" id="block-page-faq-template-4"></span>Shipping &amp; Returns</h1><div class="Faq__Item " aria-expanded="false" >
  1770.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1771.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1772.    </svg></span>
  1773.  
  1774.            <div class="Faq__ItemWrapper">
  1775.              <button class="Faq__Question">Do you ship internationally?</button>
  1776.  
  1777.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1778.                <div class="Faq__Answer Rte">
  1779.                  <p>Yes, at the moment we ship to 4 locations outside of Hong Kong: Japan, Macau, Singapore, and Taiwan. For shipment details, please refer to "Delivery & Tracking", located at the bottom of the webpage.</p>
  1780.                </div>
  1781.              </div>
  1782.            </div>
  1783.          </div><div class="Faq__Item " aria-expanded="false" >
  1784.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1785.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1786.    </svg></span>
  1787.  
  1788.            <div class="Faq__ItemWrapper">
  1789.              <button class="Faq__Question">If I have received a faulty item, what should I do?</button>
  1790.  
  1791.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1792.                <div class="Faq__Answer Rte">
  1793.                  <p>We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care Team with the following information:<br/><br/>- The order number<br/>- The faulty item's name<br/>- A description of the fault<br/>- A photo of the faulty item (even better if it comes with the photo of the delivered packages so we could see if it is damage in transit)<br/><br/>Please note returns are only applicable to faulty items and no other reason. If your item has become faulty outside of our 14 days return timeframe, you will no longer be able to create a return request. </p>
  1794.                </div>
  1795.              </div>
  1796.            </div>
  1797.          </div><div class="Faq__Item " aria-expanded="false" >
  1798.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
  1799.      <path d="M1.5 1.5l8 7.5-8 7.5" stroke-width="2" stroke="currentColor" fill="none" fill-rule="evenodd" stroke-linecap="square"></path>
  1800.    </svg></span>
  1801.  
  1802.            <div class="Faq__ItemWrapper">
  1803.              <button class="Faq__Question">If I miss an item from my order, what do I do?</button>
  1804.  
  1805.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1806.                <div class="Faq__Answer Rte">
  1807.                  <p>We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend you to check if the situation of one of the following:</p><p>1. We may have sent your items in separate parcels, so please check your emails to see if any of your items will be arriving separately.</p><p>2. The item(s) you ordered may have been out of stock. Please check your email to see if we've sent you an email about this. </p><p></p><p>If an item is really missing, please get in touch with the order number and the missing item's name and number.</p>
  1808.                </div>
  1809.              </div>
  1810.            </div>
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  1814.    </svg></span>
  1815.  
  1816.            <div class="Faq__ItemWrapper">
  1817.              <button class="Faq__Question">How long does it take to process a refund request?</button>
  1818.  
  1819.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1820.                <div class="Faq__Answer Rte">
  1821.                  <p>We will always try our best to process any refund request caused by defected or damaged goods within 7 working days. The actual payout of refund depends on the payment processing provider and your credit card issuer.</p>
  1822.                </div>
  1823.              </div>
  1824.            </div>
  1825.          </div><h1 class="Faq__Section Heading u-h1" >
  1826.            <span class="Anchor" id="block-cb1d5ce5-7108-4754-a5ef-4191a03983f6"></span>Car Disinfection + Antimicrobial Coating Service</h1><div class="Faq__Item " aria-expanded="false" >
  1827.            <span class="Faq__Icon"><svg class="Icon Icon--select-arrow-right" role="presentation" viewBox="0 0 11 18">
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  1829.    </svg></span>
  1830.  
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  1832.              <button class="Faq__Question">How long does it take to service my car with MO&#39;s antimicrobial coating?</button>
  1833.  
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  1835.                <div class="Faq__Answer Rte">
  1836.                  <p>The service involves two main steps:<br/><br/>1. Disinfecting your car<br/>2. Applying the antimicrobial coating, then waiting for it to dry<br/><br/>The whole process requires about 25-30 minutes.</p>
  1837.                </div>
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  1844.  
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  1846.              <button class="Faq__Question">Will the antimicrobial coating affect the car&#39;s performance or risk damaging its interior?</button>
  1847.  
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  1849.                <div class="Faq__Answer Rte">
  1850.                  <p>The antimicrobial coating is tested to be safe for applications on multiple surfaces and should not affect car performance nor should it damage the car's interior. If in doubt, you may ask the operator to spray on a small surface area to check first.</p>
  1851.                </div>
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  1858.  
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  1860.              <button class="Faq__Question">Is the coating safe for humans?</button>
  1861.  
  1862.              <div class="Faq__AnswerWrapper" aria-hidden="true">
  1863.                <div class="Faq__Answer Rte">
  1864.                  <p>The antimicrobial coating formula is water-based, anti skin irritation, and safe for humans. In fact,  it even offers anti-fungal properties.<br/><br/>The formula is free of:<br/>- dermal toxicity<br/>- heavy metal<br/>- volatile organic compounds<br/>- chlorine dioxide<br/>- harmful nano-particles<br/><br/>After servicing, customers may find a slightly acidic smell inside the car—this is a natural occurrence of the organic ingredients in the product. It is safe and the smell should dissipate in a few days. You may open the windows or turn on the A/C to expedite the process.<br/></p>
  1865.                </div>
  1866.              </div>
  1867.            </div>
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  1871.    </svg></span>
  1872.  
  1873.            <div class="Faq__ItemWrapper">
  1874.              <button class="Faq__Question">How long is the antimicrobial coating effective for?</button>
  1875.  
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  1878.                  <p>Under lab tested conditions, including thermal cycling (-20 degrees to +50 degree celsius) the antimicrobial efficacy lasted over 6 months. The efficacy is affected by practical usage patterns, such as abrasion from physical wear and tear, and also repetitive cleaning with chemical / acidic cleaning agents. We recommend to use a damp towel to clean the sprayed surfaces when necessary to maintain the integrity of the antimicrobial coating.</p>
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