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<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:g="http://base.google.com/ns/1.0"> <channel> <title>Workplace Training</title> <link>https://workplacetraining.bigcartel.com</link> <description/> <item> <g:id>74754660</g:id> <g:title>Assertiveness Training</g:title> <g:description>Study Assertiveness Training Online class and learn how to become a high achiever and succeed in life! With <a href="https://paramounttraining.com.au/what-are-assertive-communication-skills/">Assertiveness Training</a> Online class, you could easily acquire the essential skills of assertiveness and self-confidence. If you lack self-esteem and have low self confidence, then you would never be able to achieve success in life. There are many people who feel timid when they face the world. They fear that they might make a fool out of themselves in front of others. This is why the most excellent approach to overcome low self confidence is through self confidence training. One of the best approaches for this training is to avail online learning courses which help to gain assertive body language. You should start by having a look at the body language of successful people. Through this you would get ideas regarding the right kind of body language. It is believed that the body language of successful people can be easily understood through online learning courses. You can also learn how to develop assertive body language and achieve more self-confidence. When you fail to establish self-confidence then your mind automatically turn to insecurity. The result is indecision and loss of interests. To overcome this, you should learn to make the right kind of target setting and achieve your goal setting goals at the same time. Assertiveness training can also be obtained through e-learning courses which are approved by some government agencies. These courses are very popular with managers because they are able to <a href="https://trainingskilldevelopment.bigcartel.com/product/tool-box-meetings">improve the overall performance</a> of their employees. Through these courses, the employees' confidence is increased. However, before you join any such program you should check whether the organization has received the required approval from any government agency. If you are not required to obtain approval then it is advisable to opt for courses which have not been approved. Most employees face problems when they try to implement their self-confidence building techniques through their employers. The main reason behind this is their employers may not have good communication skills. Therefore, when you communicate with your boss through email, it is difficult for them to understand your approach towards assertiveness or your negative thinking. In order to avoid such situations, it is important for employees to learn proper body language and assertiveness techniques from an early age. With the help of video games, you will be able to master different body language and techniques which are essential for building self-confidence.</g:description> <g:price>2899.00 AUD</g:price> <g:link>https://workplacetraining.bigcartel.com/product/assertiveness-training</g:link> <g:image_link>https://assets.bigcartel.com/product_images/294433290/Assertiveness-Training.jpg</g:image_link> <g:additional_image_link></g:additional_image_link> <g:mpn>74754660</g:mpn> <g:condition>new</g:condition> <g:availability>in stock</g:availability> </item> <item> <g:id>74754570</g:id> <g:title>Training Development</g:title> <g:description>Training development programs are a critical component of an organization's <a href="https://paramounttraining.com.au/training/personal-development-training/">development strategy</a>. Developed to fit the unique needs of the company, these programs can provide employees with the skills and information they need to perform their jobs to the best of their ability. First, you need to look at your employees. What are their strengths and weaknesses? Are there any areas that you can strengthen their skills or knowledge while making them more effective in their daily work? For instance, if you have several employees who are strong at public speaking but less so at numerical analysis, it might be a good idea to pair these two skills with one another. By pairing an employee who is excellent at giving presentations with one who is excellent at analyzing data, you are building a team that can solve problems better together than they would on their own. A development program that focuses on strengthening a particular skill or improving upon a weakness of an employee will generally prove to be more effective than a training method that focuses on developing all of the employees at once. Next, think about your budget. If you want to pay close attention to the development of your employees, you need to make sure that your online training program fits within your budget. Online training can be expensive, especially if you need video or audio materials to go along with it. Before you set a spending plan for your online training program, ask yourself how much money you can afford to spend on this training program. In addition to cost, you also need to consider how often you'll need to use the training, whether your employees will be able to take the course at their own pace, and what you expect the long-term impact of the online training to be. You should also set training programs up so that employees can access them at their own pace. In general most people find it easier to do something when they have a choice. Online development programs are less effective if you force them to take part in a particular development program. As such, if you want to ensure effective training programs, you should give employees the freedom to decide when they want to take part in the sessions. Another factor to consider is how the employee training program should be structured. There are many types of training methods, and the way you train your employees will depend on the needs of your company. Some companies prefer one-on-one <a href="https://chester12hudson.bigcartel.com/product/self-motivated/">instructor-led training</a> while others prefer group training. In addition, some companies need their employees to have formal education in the field of management before they can take on more responsibility; these companies encourage their employees to participate in online courses first before taking on more complex assignments. Regardless of the type of employee training method that you choose, it is important that the training be structured in a way that lets employees take part in it at their own pace. The final action point is to allow your employees to use the knowledge base. Once your employees have spent time using the new knowledge base, review the information with them. Encourage them to use it to help solve problems within their own department or with customers, and to share it with others. This final step is important, as it helps employees develop and distribute the knowledge they have learned during their time in the program. This knowledge sharing process also makes it easier for you to evaluate how well the training has impacted your organization.</g:description> <g:price>2899.00 AUD</g:price> <g:link>https://workplacetraining.bigcartel.com/product/training-development</g:link> <g:image_link>https://assets.bigcartel.com/product_images/294432954/Leadership+Skills+Training.png</g:image_link> <g:additional_image_link></g:additional_image_link> <g:mpn>74754570</g:mpn> <g:condition>new</g:condition> <g:availability>in stock</g:availability> </item> <item> <g:id>74754456</g:id> <g:title>Call Center Training</g:title> <g:description>The call center industry has grown tremendously over the past few years. This is especially true in Melbourne, which has grown into one of the fastest growing cities in the world. This growth has caused a significant number of job opportunities for those wanting to join this industry and for those wanting to venture into the call center business. Cities throughout Australia have seen a large influx of these businesses due to the high demand for telemarketers. In Melbourne, telemarketing is more popular than ever before. There are many types of call centers available to businesses, both large and small, that can help you find a position that is right for you. <a href="https://paramounttraining.com.au/training/call-centre-agent-training/">A typical call center </a>offers services such as voice mail, appointment setting, live operator assistance, and automated messaging. Many services are offered for free, but there may be other services that require an additional fee. The most common services offered are voice mail and appointment setting. Other services include customer service, live phone answering, and online inquiry management. These services are all necessary to make sure that customers have someone they can contact when they have a problem. While customer service is definitely a key part of a call center, it is not the only thing that should be considered when choosing a location. The location should have adequate office space, and it should be near or within a city's downtown area. Having the facility within walking distance of the customer's home is also advantageous. Having the facility near the business also makes it easier for the customer to return to the call center, as it is closer to their home. Many call centers are now located in business districts, and the ability to access the facilities on the way to work makes it more convenient for the customer. Having the facility within a short driving distance allows customers to get their work done in the quickest amount of time. One of the most common complaints regarding call centers is the customer service representatives. Although some employees may have excellent communication skills, it is not uncommon for others to have little or no experience at all in dealing with difficult customers. This leads to a variety of problems, such as the representative taking too long to answer questions or sending the call to the wrong person. Another common complaint is that the call center is not set up properly for the caller. While some call centers have call center managers, most are run by individual agents. There are several other complaints that call centers receive that are much more problematic than <a href="https://trainingskilldevelopment.bigcartel.com/product/customer-service-retail">poor customer service</a>. Many people who call do not know their caller's name or do not have the customer's name correct. In addition, many call centers fail to include information about the features and benefits of the product or service requested. In some cases, the agents may ask customers to re-order a product after they have already placed the order. Not only does this lead to wasted time but sometimes, it can also lead to a loss of money. A professional call center can help businesses achieve higher levels of customer satisfaction. To get started, contact a local call center in Melbourne. They will be able to walk you through all the options and will help you determine which will work best for your business. Contact a call center now. You won't regret it!</g:description> <g:price>2899.00 AUD</g:price> <g:link>https://workplacetraining.bigcartel.com/product/call-center-training</g:link> <g:image_link>https://assets.bigcartel.com/product_images/294432660/Telephone+Etiquette+Training.png</g:image_link> <g:additional_image_link></g:additional_image_link> <g:mpn>74754456</g:mpn> <g:condition>new</g:condition> <g:availability>in stock</g:availability> </item> <item> <g:id>74754330</g:id> <g:title>Customer Service Training</g:title> <g:description>Are you wondering if customer service skills training is really necessary for success? The truth is that the majority of the world's businesses could benefit from increased levels of customer service. If a business can't interact effectively with its customers and clients, it will find itself struggling to grow. However, it may be too much to ask most employees to take on additional skills and training just to <a href="https://paramounttraining.com.au/training/creating-lasting-customer-experiences/">improve the business's customer service</a> team. Therefore, business owners are encouraged to carefully consider investing in this type of training. Businesses need to know how to get the most out of their current customer service skills training. Even new hires need to be made aware of how important it is to interact well with clients and customers. After all, as great as your new hires are, they will still be working in a team where they interact with current and potential clients. That means they need to understand the different skills required to do so effectively. So how can training materials to help new hires get the best possible start? One of the best approaches is to ensure that the training focuses on two main topics. First, it needs to address the general philosophies of good customer service. Then, the trainees should learn how to effectively communicate those philosophies through their own actions. Ideally, this will involve practicing what the company preaches, but few employees will be able to bring themselves to act in accordance with those principles. Through the implementation of behavior modification training, however, those trainees will learn how to overcome their own behavioral challenges in order to better serve customers. Another part of a good customer service training program is to focus on problem-solving. People can learn a great deal about how to work together effectively by figuring out what kinds of problems they can expect to have. In addition, employees need to learn how to identify problems as soon as they arise. This will go a long way toward ensuring that there are fewer customer complaints and that customers have more positive experiences when they return to the business. By helping the employees recognize problems early, <a href="https://xander09wade.iwannaticket.com.au/event/leadership-management-MjQzMzA">the managers/a> will also make the customers feel less tense when they sit down to do business. A customer service training program cannot do much good if it does not focus on onboarding. It sounds simple enough, but it is anything but that. Getting new employees onboard is a very difficult task, and many businesses spend an enormous amount of time on simply getting the right people on board. But the best programs make use of onboarding as a means of bonding. This is because it takes the right people into the company's fold and helps them become familiar with the business's core values and structure. Another important part of a good training program is to create a customer base that will remain with the company for a long period of time. Some training materials will emphasize how important it is to have fresh, new hires. These individuals must be properly trained so that they can do their job well. The agents working with these new hires need to understand that they have to make sure that they are knowledgeable about all of the products and services that the business offers. In order for a business to grow and to expand, it needs to have the right people in the right place.</g:description> <g:price>2899.00 AUD</g:price> <g:link>https://workplacetraining.bigcartel.com/product/customer-service-training</g:link> <g:image_link>https://assets.bigcartel.com/product_images/294432321/Critical-Elements-of-Customer-Service.jpg</g:image_link> <g:additional_image_link></g:additional_image_link> <g:mpn>74754330</g:mpn> <g:condition>new</g:condition> <g:availability>in stock</g:availability> </item> </channel></rss> 
