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  21.  So what I did: - copy the PHP – TCF and inline activator - put in in a Woody Snippet - PHP Script - changed the cookie policy and siteID with mine - added the safe.js inline where it says at the bottom     Idk what I&#39;m doing wrong, but the iubenda icon displays an exclamation mark, and my website is live, I can&#39;t leave it like that, can you help pls?
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  179.          <h1 class="topic__title">Cache and Optimisation of the Iubenda Script</h1>
  180.  
  181.          <div class="entry-info topic__meta">
  182.            <div class="entry-info__avatar">
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  184.                  <div class="user-pic-thumb image-lazy-load user-pointer-bottom"> <div class="thumb avatar-text circle text-center bg-4"> C  </div> </div>
  185.              </div>
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  187.            <div class="entry-info__content">
  188.              <b class="author">
  189.                Clau Marin
  190.              </b>
  191.              <div class="meta">started a topic  <span class='timeago' title='Fri, 4 Oct, 2024 at 12:21 PM' data-timeago='2024-10-04 12:21:17 +0200' data-livestamp='2024-10-04 12:21:17 +0200'>
  192. about 2 months ago
  193.   </span> </div>
  194.            </div>
  195.          </div>
  196.  
  197.          <div class="topic__text markdown">
  198.            <div dir="ltr"><p>Hello, I'm writing in here too in order to get an answer, I've been waiting for a ticket response for more than 48 hours, putting it below:<br><br>I've been trying to add this optimization that you created (<a href="https://www.iubenda.com/en/help/3834-cache-and-optimisation-of-the-iubenda-cookie-solution" rel="noreferrer" target="_blank" style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(41, 98, 255); cursor: pointer; outline: none; transition: color 0.3s; touch-action: manipulation;">https://www.iubenda.com/en/help/3834-cache-and-optimisation-of-the-iubenda-cookie-solution</a>) to my website but without any luck, I keep having issues.</p><p><br style="color: rgba(0, 0, 0, 0.65); font-family: proxima-nova, &quot;Source Sans Pro&quot;, sans-serif; font-size: 14px;">
  199. </p><p>So what I did:<br>- copy the PHP – TCF and inline activator<br>- put in in a Woody Snippet - PHP Script<br>- changed the cookie policy and siteID with mine<br>- added the safe.js inline where it says at the bottom</p><p><br></p><p>Idk what I'm doing wrong, but the iubenda icon displays an exclamation mark, and my website is live, I can't leave it like that, can you help pls?</p>
  200. </div>
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  223.          
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  230.                        <div class="user-pic-thumb image-lazy-load user-pointer-bottom"> <div class="thumb avatar-text circle text-center bg-4"> s  </div> </div>
  231.                    </div>
  232.                  </div>
  233.                  <div class="entry-info__content">
  234.                    <b class="author">
  235.                      saraholiver
  236.                    </b>
  237.                    <div class="meta">
  238.                      said  <span class='timeago' title='Sun, 6 Oct, 2024 at 11:50 AM' data-timeago='2024-10-06 11:50:44 +0200' data-livestamp='2024-10-06 11:50:44 +0200'>
  239. about 2 months ago
  240.   </span>
  241.                    </div>
  242.                  </div>
  243.                </div>
  244.                <div class="comment__body markdown">
  245.                  <div dir="ltr"><p>Double-check that the safe.js script is added in the right location. If the icon shows an exclamation mark, it might indicate a misconfiguration or a problem with cookie consent settings. I recommend reviewing the documentation for any additional steps and troubleshooting or reaching out to Iubenda support for further assistance.<br></p>
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  261.                    <div class="avatar">
  262.                        <div class="user-pic-thumb image-lazy-load user-pointer-bottom"> <div class="thumb avatar-text circle text-center bg-0"> T  </div> </div>
  263.                    </div>
  264.                  </div>
  265.                  <div class="entry-info__content">
  266.                    <b class="author">
  267.                      Trfga
  268.                    </b>
  269.                    <div class="meta">
  270.                      said  <span class='timeago' title='Sat, 12 Oct, 2024 at 10:00 AM' data-timeago='2024-10-12 10:00:49 +0200' data-livestamp='2024-10-12 10:00:49 +0200'>
  271. about 1 month ago
  272.   </span>
  273.                    </div>
  274.                  </div>
  275.                </div>
  276.                <div class="comment__body markdown">
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  341. <a href="https://nexerup.com"></a>
  342. <a href="https://zycozi.com"></a>
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  345. <a href="https://plyzi.com"></a>
  346. <a href="https://tribomix.com"></a>
  347. <a href="https://fycoz.com"></a>
  348. <a href="https://klyfi.com"></a>
  349. <a href="https://bynoxify.com"></a>
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  353. <a href="https://kryfy.com"></a>
  354. <a href="https://qlyvi.com"></a>
  355. <a href="https://qynzo.com"></a>
  356. <a href="https://prynzomedia.com"></a>
  357. <a href="https://zyfiq.com"></a>
  358. <a href="https://vyfre.com"></a>
  359. <a href="https://zygentix.com"></a>
  360. <a href="https://bluvolta.com"></a>
  361. <a href="https://plixomatic.com"></a>
  362. <a href="https://jynva.com"></a>
  363. <a href="https://getmytrex.com"></a>
  364. <a href="https://kryviworld.com"></a>
  365. <a href="https://flyzly.com"></a>
  366. <a href="https://zexzo.com"></a>
  367. <a href="https://blaxovision.com"></a>
  368. <a href="https://byvoxstudio.com"></a>
  369. <a href="https://pryzomedia.com"></a>
  370. <a href="https://xufro.com"></a>
  371. <a href="https://zyptosurge.com"></a>
  372. <a href="https://qorvoltage.com"></a>
  373. <a href="https://nexrysolutions.com"></a>
  374. <a href="https://zyquonetwork.com"></a>
  375. <a href="https://clivyx.com"></a>
  376. <a href="https://zyfrozone.com"></a>
  377. <a href="https://plizygate.com"></a><a href="https://dearresults.com"></a>
  378. <a href="https://dearlotteryy.com"></a>
  379. <a href="https://wedwasapp.com"></a>
  380. <a href="https://miitbeiangovcn.com"></a>
  381. <a href="https://9xflixcom.com"></a>
  382. <a href="https://filmyflycom.com"></a>
  383. <a href="https://bflixmovies.co.uk"></a>
  384. <a href="https://miniconnectionsnyt.com"></a>
  385. <a href="https://photospixel.com"></a>
  386. <a href="https://exceltopdftricks.com"></a>
  387. <a href="https://sharktankventures.com"></a>
  388. <a href="https://tticketpricing.com"></a>
  389. <a href="https://tiktokloginn.com"></a>
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  396. <a href="https://startupstoryhub.com"></a>
  397. <a href="https://zumohub.com"></a>
  398. <a href="https://flyzify.com"></a>
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  400. <a href="https://zinivaa.com"></a>
  401. <a href="https://ziplyo.com"></a>
  402. <a href="https://verzocity.com"></a>
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  405. <a href="https://fyvohub.com"></a>
  406. <a href="https://wizblix.com"></a>
  407. <a href="https://vudorix.com"></a>
  408. <a href="https://vibnology.com"></a>
  409. <a href="https://tynvi.com"></a>
  410. <a href="https://crunchtotech.com"></a>
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  412. <a href="https://jymbafitness.com"></a>
  413. <a href="https://olaguy.com"></a>
  414. <a href="https://tybozworld.com"></a>
  415. <a href="https://quziq.com"></a>
  416. <a href="https://sovixio.com"></a>
  417. <a href="https://xynzo.com"></a>
  418. <a href="https://fynvo.com"></a>
  419. <a href="https://xunzy.com"></a>
  420. <a href="https://voziotech.com"></a>
  421. <a href="https://zyffi.com"></a>
  422. <a href="https://trivofresh.com"></a>
  423. <a href="https://fytrex.com"></a>
  424. <a href="https://clivowave.com"></a>
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  426. <a href="https://jynvostar.com"></a>
  427. <a href="https://zyfrex.com"></a>
  428. <a href="https://vyfro.com"></a>
  429. <a href="https://qlyzo.com"></a>
  430. <a href="https://nexoish.com"></a>
  431. <a href="https://byvro.com"></a>
  432. <a href="https://xovomedia.com"></a>
  433. <a href="https://bloryworld.com"></a>
  434. <a href="https://lymzo.com"></a>
  435. <a href="https://blinowave.com"></a>
  436. <a href="https://jyxzo.com"></a>
  437. <a href="https://xuvola.com"></a>
  438. <a href="https://vytrexpro.com"></a>
  439. <a href="https://zovrolabs.com"></a>
  440. <a href="https://clivoz.com"></a>
  441. <a href="https://nexerup.com"></a>
  442. <a href="https://zycozi.com"></a>
  443. <a href="https://fyvox.com"></a>
  444. <a href="https://jyfro.com"></a>
  445. <a href="https://plyzi.com"></a>
  446. <a href="https://tribomix.com"></a>
  447. <a href="https://fycoz.com"></a>
  448. <a href="https://klyfi.com"></a>
  449. <a href="https://bynoxify.com"></a>
  450. <a href="https://privowise.com"></a>
  451. <a href="https://zuvooworld.com"></a>
  452. <a href="https://jexzy.com"></a>
  453. <a href="https://kryfy.com"></a>
  454. <a href="https://qlyvi.com"></a>
  455. <a href="https://qynzo.com"></a>
  456. <a href="https://prynzomedia.com"></a>
  457. <a href="https://zyfiq.com"></a>
  458. <a href="https://vyfre.com"></a>
  459. <a href="https://zygentix.com"></a>
  460. <a href="https://bluvolta.com"></a>
  461. <a href="https://plixomatic.com"></a>
  462. <a href="https://jynva.com"></a>
  463. <a href="https://getmytrex.com"></a>
  464. <a href="https://kryviworld.com"></a>
  465. <a href="https://flyzly.com"></a>
  466. <a href="https://zexzo.com"></a>
  467. <a href="https://blaxovision.com"></a>
  468. <a href="https://byvoxstudio.com"></a>
  469. <a href="https://pryzomedia.com"></a>
  470. <a href="https://xufro.com"></a>
  471. <a href="https://zyptosurge.com"></a>
  472. <a href="https://qorvoltage.com"></a>
  473. <a href="https://nexrysolutions.com"></a>
  474. <a href="https://zyquonetwork.com"></a>
  475. <a href="https://clivyx.com"></a>
  476. <a href="https://zyfrozone.com"></a>
  477. <a href="https://plizygate.com"></a><a href="https://dearresults.com"></a>
  478. <a href="https://dearlotteryy.com"></a>
  479. <a href="https://wedwasapp.com"></a>
  480. <a href="https://miitbeiangovcn.com"></a>
  481. <a href="https://9xflixcom.com"></a>
  482. <a href="https://filmyflycom.com"></a>
  483. <a href="https://bflixmovies.co.uk"></a>
  484. <a href="https://miniconnectionsnyt.com"></a>
  485. <a href="https://photospixel.com"></a>
  486. <a href="https://exceltopdftricks.com"></a>
  487. <a href="https://sharktankventures.com"></a>
  488. <a href="https://tticketpricing.com"></a>
  489. <a href="https://tiktokloginn.com"></a>
  490. <a href="https://xnxxnews.com"></a>
  491. <a href="https://pawnpets.com"></a>
  492. <a href="https://newsflixwire.com"></a>
  493. <a href="https://northernlightss.com"></a>
  494. <a href="https://hanginglightss.com"></a>
  495. <a href="https://nexupbio.com"></a>
  496. <a href="https://startupstoryhub.com"></a>
  497. <a href="https://zumohub.com"></a>
  498. <a href="https://flyzify.com"></a>
  499. <a href="https://biozyy.com"></a>
  500. <a href="https://zinivaa.com"></a>
  501. <a href="https://ziplyo.com"></a>
  502. <a href="https://verzocity.com"></a>
  503. <a href="https://getquori.com"></a>
  504. <a href="https://blixlo.com"></a>
  505. <a href="https://fyvohub.com"></a>
  506. <a href="https://wizblix.com"></a>
  507. <a href="https://vudorix.com"></a>
  508. <a href="https://vibnology.com"></a>
  509. <a href="https://tynvi.com"></a>
  510. <a href="https://crunchtotech.com"></a>
  511. <a href="https://bloxzyhub.com"></a>
  512. <a href="https://jymbafitness.com"></a>
  513. <a href="https://olaguy.com"></a>
  514. <a href="https://tybozworld.com"></a>
  515. <a href="https://quziq.com"></a>
  516. <a href="https://sovixio.com"></a>
  517. <a href="https://xynzo.com"></a>
  518. <a href="https://fynvo.com"></a>
  519. <a href="https://xunzy.com"></a>
  520. <a href="https://voziotech.com"></a>
  521. <a href="https://zyffi.com"></a>
  522. <a href="https://trivofresh.com"></a>
  523. <a href="https://fytrex.com"></a>
  524. <a href="https://clivowave.com"></a>
  525. <a href="https://myfrosted.com"></a>
  526. <a href="https://jynvostar.com"></a>
  527. <a href="https://zyfrex.com"></a>
  528. <a href="https://vyfro.com"></a>
  529. <a href="https://qlyzo.com"></a>
  530. <a href="https://nexoish.com"></a>
  531. <a href="https://byvro.com"></a>
  532. <a href="https://xovomedia.com"></a>
  533. <a href="https://bloryworld.com"></a>
  534. <a href="https://lymzo.com"></a>
  535. <a href="https://blinowave.com"></a>
  536. <a href="https://jyxzo.com"></a>
  537. <a href="https://xuvola.com"></a>
  538. <a href="https://vytrexpro.com"></a>
  539. <a href="https://zovrolabs.com"></a>
  540. <a href="https://clivoz.com"></a>
  541. <a href="https://nexerup.com"></a>
  542. <a href="https://zycozi.com"></a>
  543. <a href="https://fyvox.com"></a>
  544. <a href="https://jyfro.com"></a>
  545. <a href="https://plyzi.com"></a>
  546. <a href="https://tribomix.com"></a>
  547. <a href="https://fycoz.com"></a>
  548. <a href="https://klyfi.com"></a>
  549. <a href="https://bynoxify.com"></a>
  550. <a href="https://privowise.com"></a>
  551. <a href="https://zuvooworld.com"></a>
  552. <a href="https://jexzy.com"></a>
  553. <a href="https://kryfy.com"></a>
  554. <a href="https://qlyvi.com"></a>
  555. <a href="https://qynzo.com"></a>
  556. <a href="https://prynzomedia.com"></a>
  557. <a href="https://zyfiq.com"></a>
  558. <a href="https://vyfre.com"></a>
  559. <a href="https://zygentix.com"></a>
  560. <a href="https://bluvolta.com"></a>
  561. <a href="https://plixomatic.com"></a>
  562. <a href="https://jynva.com"></a>
  563. <a href="https://getmytrex.com"></a>
  564. <a href="https://kryviworld.com"></a>
  565. <a href="https://flyzly.com"></a>
  566. <a href="https://zexzo.com"></a>
  567. <a href="https://blaxovision.com"></a>
  568. <a href="https://byvoxstudio.com"></a>
  569. <a href="https://pryzomedia.com"></a>
  570. <a href="https://xufro.com"></a>
  571. <a href="https://zyptosurge.com"></a>
  572. <a href="https://qorvoltage.com"></a>
  573. <a href="https://nexrysolutions.com"></a>
  574. <a href="https://zyquonetwork.com"></a>
  575. <a href="https://clivyx.com"></a>
  576. <a href="https://zyfrozone.com"></a>
  577. <a href="https://plizygate.com"></a><br></p>
  578. </div>
  579.                </div>
  580.                
  581.                <div class='btn-group' id='post-42000321248-vote-toolbar'></div>
  582.              </div>
  583.            </div>
  584.          </li>
  585.          
  586.          
  587.          
  588.          <li class="comment" id="post-42000321255">
  589.            <div class="comment__inner">
  590.              <div class="comment__content">
  591.                <div class="entry-info comment__header">
  592.                  <div class="entry-info__avatar">
  593.                    <div class="avatar">
  594.                        <div class="user-pic-thumb image-lazy-load user-pointer-bottom"> <div class="thumb avatar-text circle text-center bg-5"> P  </div> </div>
  595.                    </div>
  596.                  </div>
  597.                  <div class="entry-info__content">
  598.                    <b class="author">
  599.                      Peter Carrol
  600.                    </b>
  601.                    <div class="meta">
  602.                      said  <span class='timeago' title='Sat, 19 Oct, 2024 at 11:23 PM' data-timeago='2024-10-19 23:23:50 +0200' data-livestamp='2024-10-19 23:23:50 +0200'>
  603. about 1 month ago
  604.   </span>
  605.                    </div>
  606.                  </div>
  607.                </div>
  608.                <div class="comment__body markdown">
  609.                  <div dir="ltr"><p>Hello,</p><p>Thank you for reaching out. I understand your frustration regarding the delay in ticket response, and I appreciate your patience.</p><p><br>Based on the steps you provided, it looks like you've followed the instructions correctly. However, the exclamation mark on the Iubenda icon typically indicates a configuration issue. Here are a few suggestions to troubleshoot the problem:<br><br></p><ol><li><p><strong>Double-check the Site ID and Cookie Policy</strong>: Ensure that the Site ID and cookie policy you’ve entered are correct and match those in your Iubenda account.</p></li><li><p><strong>Inspect the JavaScript Console</strong>: Open your browser's developer tools and check the console for any errors related to Iubenda. This might give you clues about what's going wrong.</p></li><li><p><strong>Clear Cache</strong>: If you’re using a caching plugin, clear your website cache after making changes to ensure that the latest version of your site is loaded.</p></li><li><p><strong>Test on Different Browsers</strong>: Sometimes, browser-specific issues can cause unexpected behavior. Try accessing your website from different browsers or devices to see if the problem persist.!<br><br></p></li></ol><p>Please let me know if you need any more help!</p>
  610. </div>
  611.                </div>
  612.                
  613.                <div class='btn-group' id='post-42000321255-vote-toolbar'></div>
  614.              </div>
  615.            </div>
  616.          </li>
  617.          
  618.          
  619.          
  620.          <li class="comment" id="post-42000321259">
  621.            <div class="comment__inner">
  622.              <div class="comment__content">
  623.                <div class="entry-info comment__header">
  624.                  <div class="entry-info__avatar">
  625.                    <div class="avatar">
  626.                        <div class="user-pic-thumb image-lazy-load user-pointer-bottom"> <div class="thumb avatar-text circle text-center bg-4"> C  </div> </div>
  627.                    </div>
  628.                  </div>
  629.                  <div class="entry-info__content">
  630.                    <b class="author">
  631.                      Clau Marin
  632.                    </b>
  633.                    <div class="meta">
  634.                      said  <span class='timeago' title='Sun, 20 Oct, 2024 at  1:40 PM' data-timeago='2024-10-20 13:40:33 +0200' data-livestamp='2024-10-20 13:40:33 +0200'>
  635. about 1 month ago
  636.   </span>
  637.                    </div>
  638.                  </div>
  639.                </div>
  640.                <div class="comment__body markdown">
  641.                  <div dir="ltr"><p>Thank you, but it's too late, I switched to Complianz as it's not making my website slower and I can't usually wait for 16 days to get a reply on a ticket. Get better, goodbye.</p>
  642. </div>
  643.                </div>
  644.                
  645.                <div class='btn-group' id='post-42000321259-vote-toolbar'></div>
  646.              </div>
  647.            </div>
  648.          </li>
  649.          
  650.          
  651.          
  652.          <li class="comment" id="post-42000321455">
  653.            <div class="comment__inner">
  654.              <div class="comment__content">
  655.                <div class="entry-info comment__header">
  656.                  <div class="entry-info__avatar">
  657.                    <div class="avatar">
  658.                        <div class="user-pic-thumb image-lazy-load user-pointer-bottom">  <img src="/images/misc/profile_blank_thumb.jpg" onerror="imgerror(this)" class="thumb" rel="lazyloadimage"  data-src="/users/42035441870/profile_image" />  </div>
  659.                    </div>
  660.                  </div>
  661.                  <div class="entry-info__content">
  662.                    <b class="author">
  663.                      Vezzon CLUB
  664.                    </b>
  665.                    <div class="meta">
  666.                      said  <span class='timeago' title='Thu, 7 Nov, 2024 at  6:23 AM' data-timeago='2024-11-07 06:23:33 +0100' data-livestamp='2024-11-07 06:23:33 +0100'>
  667. 13 days ago
  668.   </span>
  669.                    </div>
  670.                  </div>
  671.                </div>
  672.                <div class="comment__body markdown">
  673.                  <div dir="ltr"><p>Thank you !!!</p>
  674. </div>
  675.                </div>
  676.                
  677.                <div class='btn-group' id='post-42000321455-vote-toolbar'></div>
  678.              </div>
  679.            </div>
  680.          </li>
  681.          
  682.          
  683.        </ul>
  684.        
  685.        
  686.        
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  725.      
  726.      <div class="topic-callout">
  727.        <h3 class="topic-callout__title">Didn't find what you were looking for?</h3>
  728.        <p class="topic-buttons"><a href="/support/discussions/topics/new?forum_id=42000115771" title="Start a new topic">Start a new topic</a></p>
  729.      </div>
  730.      
  731.    </div>
  732.  </div>
  733. </div>
  734.  
  735.      </div>
  736.    </div>
  737.  </div>
  738.  
  739.  <div class="layout__footer">
  740.    <footer class="footer-container container">
  741.  <div class="container-inner">
  742.      <div class="copyright">
  743.        <a href=https://www.freshworks.com/freshdesk/?utm_source=portal&utm_medium=reflink&utm_campaign=portal_reflink target="_blank" rel="nofollow"> Help Desk Software </a>
  744.        by Freshdesk
  745.      </div>
  746.  </div>
  747. </footer>
  748. <a href="#" class="scroll-to-top fa fa-angle-up" data-scroll-to-top></a>
  749.  </div>
  750. </div>
  751. <script src="//cdn.jsdelivr.net/jquery.magnific-popup/1.0.0/jquery.magnific-popup.min.js"></script>
  752. <script type="text/javascript">
  753.  (function($) {
  754.    var BT_SETTINGS = {
  755.      css: {
  756.        activeClass: 'is-active',
  757.        hiddenClass: 'is-hidden'
  758.      }
  759.    };
  760.  
  761.    // Social share popups
  762.    $('.share a').click(function (e) {
  763.      e.preventDefault();
  764.      window.open(this.href, "", "height = 500, width = 500");
  765.    });
  766.  
  767.    $('[data-toggle-menu]').click(function(){
  768.      $(this).toggleClass(BT_SETTINGS.css.activeClass);
  769.      $('[data-menu]').toggle();
  770.    });
  771.  
  772.    $('.image-with-lightbox').magnificPopup({
  773.      type: 'image',
  774.      closeOnContentClick: true,
  775.      closeBtnInside: false,
  776.      fixedContentPos: true,
  777.      mainClass: 'mfp-with-zoom', // class to remove default margin from left and right side
  778.      image: {
  779.        verticalFit: true
  780.      },
  781.      zoom: {
  782.        enabled: true,
  783.        duration: 300 // don't foget to change the duration also in CSS
  784.      }
  785.    });
  786.  
  787.    $('.image-with-video-icon').magnificPopup({
  788.      disableOn: 700,
  789.      type: 'iframe',
  790.      mainClass: 'mfp-fade',
  791.      removalDelay: 160,
  792.      preloader: false,
  793.      fixedContentPos: false
  794.    });
  795.  
  796.    $('.accordion__item-title').on('click', function() {
  797.      var $title = $(this);
  798.      $title.toggleClass('accordion__item-title--active');
  799.      $title
  800.        .parents('.accordion__item')
  801.        .find('.accordion__item-content')
  802.        .slideToggle();
  803.    });
  804.  
  805.    $('.tabs-link').click(function (e) {
  806.      e.preventDefault();
  807.      var $link = $(this);
  808.      var tabIndex = $link.index();
  809.      var $tab = $link.parents('.tabs').find('.tab').eq(tabIndex);
  810.      $link
  811.        .addClass(BT_SETTINGS.css.activeClass)
  812.        .siblings()
  813.        .removeClass(BT_SETTINGS.css.activeClass);
  814.      $tab
  815.        .removeClass(BT_SETTINGS.css.hiddenClass)
  816.        .siblings('.tab')
  817.        .addClass(BT_SETTINGS.css.hiddenClass);
  818.    });
  819.  
  820.    $('.fa-spin').empty();
  821.  
  822.  
  823.    var $window      = $(window);
  824.    var $topbar      = $('[data-topbar]');
  825.    var topbarHeight = parseInt($topbar.height());
  826.    var $scrollToTop = $('[data-scroll-to-top]');
  827.  
  828.    $scrollToTop.click(function(){
  829.      $('html, body').animate({ scrollTop: 0}, 1000);
  830.      return false;
  831.    });
  832.  
  833.    var bindEffects = function() {
  834.      var scrolled = $window.scrollTop();
  835.      if (scrolled > topbarHeight) {
  836.        $scrollToTop.addClass(BT_SETTINGS.css.activeClass);
  837.      } else {
  838.        $scrollToTop.removeClass(BT_SETTINGS.css.activeClass);
  839.      }
  840.      
  841.    };
  842.  
  843.    $window.on('scroll.theme', bindEffects);
  844.  
  845.  
  846.  
  847.  })(jQuery);
  848. </script>
  849.  
  850.  
  851.  
  852.  
  853. <script src="https://assets7.freshdesk.com/assets/cdn/portal_bottom-34a98e1f6e4a2d6122e54625f7eba21c503bf0939cb4dc65326f10aa37467e4f.js"></script>
  854.  
  855. <script src="https://assets8.freshdesk.com/assets/cdn/redactor-10a54c9b6ce9a442c8a2e6a131947e0d106a4af7c5b98360494520fc5245be28.js"></script>
  856. <script src="https://assets6.freshdesk.com/assets/cdn/lang/en-4a75f878b88f0e355c2d9c4c8856e16e0e8e74807c9787aaba7ef13f18c8d691.js"></script>
  857. <!-- for i18n-js translations -->
  858.   <script src="https://assets3.freshdesk.com/assets/cdn/i18n/portal/en-89d70c1cfc14e8bfd1100be59d517490352cdbdeb82858862f30e630a2a10c2a.js"></script>
  859. <!-- Including default portal based script at the bottom -->
  860. <script>
  861. //<![CDATA[
  863. jQuery(document).ready(function() {
  865. // Setting the locale for moment js
  866. moment.lang('en');
  867.  
  868. var validation_meassages = {"required":"This field is required.","remote":"Please fix this field.","email":"Please enter a valid email address.","url":"Please enter a valid URL.","date":"Please enter a valid date.","dateISO":"Please enter a valid date ( ISO ).","number":"Please enter a valid number.","digits":"Please enter only digits.","creditcard":"Please enter a valid credit card number.","equalTo":"Please enter the same value again.","two_decimal_place_warning":"Value cannot have more than 2 decimal digits","select2_minimum_limit":"Please type %{char_count} or more letters","select2_maximum_limit":"You can only select %{limit} %{container}","maxlength":"Please enter no more than {0} characters.","minlength":"Please enter at least {0} characters.","rangelength":"Please enter a value between {0} and {1} characters long.","range":"Please enter a value between {0} and {1}.","max":"Please enter a value less than or equal to {0}.","min":"Please enter a value greater than or equal to {0}.","select2_maximum_limit_jq":"You can only select {0} {1}","facebook_limit_exceed":"Your Facebook reply was over 8000 characters. You'll have to be more clever.","messenger_limit_exceeded":"Oops! You have exceeded Messenger Platform's character limit. Please modify your response.","not_equal_to":"This element should not be equal to","email_address_invalid":"One or more email addresses are invalid.","twitter_limit_exceed":"Oops! You have exceeded Twitter's character limit. You'll have to modify your response.","password_does_not_match":"The passwords don't match. Please try again.","valid_hours":"Please enter a valid hours.","reply_limit_exceed":"Your reply was over 2000 characters. You'll have to be more clever.","url_format":"Invalid URL format","url_without_slash":"Please enter a valid URL without '/'","link_back_url":"Please enter a valid linkback URL","requester_validation":"Please enter a valid requester details or <a href=\"#\" id=\"add_requester_btn_proxy\">add new requester.</a>","agent_validation":"Please enter valid agent details","email_or_phone":"Please enter a Email or Phone Number","upload_mb_limit":"Upload exceeds the available 15MB limit","invalid_image":"Invalid image format","atleast_one_role":"At least one role is required for the agent","invalid_time":"Invalid time.","remote_fail":"Remote validation failed","trim_spaces":"Auto trim of leading & trailing whitespace","hex_color_invalid":"Please enter a valid hex color value.","name_duplication":"The name already exists.","invalid_value":"Invalid value","invalid_regex":"Invalid Regular Expression","same_folder":"Cannot move to the same folder.","maxlength_255":"Please enter less than 255 characters","decimal_digit_valid":"Value cannot have more than 2 decimal digits","atleast_one_field":"Please fill at least {0} of these fields.","atleast_one_portal":"Select atleast one portal.","custom_header":"Please type custom header in the format -  header : value","same_password":"Should be same as Password","select2_no_match":"No matching %{container} found","integration_no_match":"no matching data...","time":"Please enter a valid time","valid_contact":"Please add a valid contact","field_invalid":"This field is invalid","select_atleast_one":"Select at least one option."}
  869.  
  870. jQuery.extend(jQuery.validator.messages, validation_meassages );
  871.  
  872.  
  873. jQuery(".call_duration").each(function () {
  874. var format,time;
  875. if (jQuery(this).data("time") === undefined) { return; }
  876. if(jQuery(this).hasClass('freshcaller')){ return; }
  877. time = jQuery(this).data("time");
  878. if (time>=3600) {
  879. format = "hh:mm:ss";
  880. } else {
  881. format = "mm:ss";
  882. }
  883. jQuery(this).html(time.toTime(format));
  884. });
  885. });
  886.  
  887. // Shortcuts variables
  888. var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}};
  890. // Date formats
  891. var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}};
  892.  
  893. var lang = {
  894. loadingText: "Please Wait...",
  895. viewAllTickets: "View all tickets"
  896. };
  897.  
  898.  
  899. //]]>
  900. </script>
  901.  
  903.  
  904. <img src='/support/discussions/topics/42000308278/hit' alt='Topic views count' aria-hidden='true'/>
  905. <script type="text/javascript">
  906.     I18n.defaultLocale = "en";
  907.     I18n.locale = "en";
  908. </script>
  910.    
  911.  
  912. </body>
  913. </html>
  914.  

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