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title="Business Innovation & Technology Leader ★ Translating Ideas Into Action ★ Managing Consultant at IBM Consulting">Business Innovation & Technology Leader ★ Translating Ideas Into Action ★ Managing Consultant at IBM Consulting</h2><div class="ProfileHeader_sectionLinks__g6vKm"><button class="ProfileHeader_sectionLinkBtn___hd80">About</button></div></div><div class="Bio_bioSection__OYpwm"><div class="Bio_bio__QYb2y"><p>Enterprise Agile Coach, Certified Scrum Product Owner (CSPO) and Senior BA with 20 years in IT including 12 years in BA roles and 6 years as a Product Owner (CBA + Telstra). Proven leader in large programs ($100m+) who optimises delivery practices and culture. Roles on 50+ projects and programs as an Agile and Scrum expert. Broad tech domain expertise and solid credentials in complex tech projects.</p><!-- --><p>KEY ACHIEVEMENTS</p><p>★ Product Owner ($100m+ CBA program) - leading multi-vendor teams of 13-20 to develop core integration platforms, APIs and Digital Insurance products. Worked on up to 6 concurrent projects.</p><p>★ Product Owner - transformed underperforming delivery teams to win the IBM Outstanding Delivery Award. This directly contributed to client NPS increase from 59 to 86 year-on-year.</p><p>★ Tech project lead - at CBA & AIA, developed data solutions, an integration platform, APIs, and digital products. Lead roles in tech projects for data, cloud adoption, enterprise apps, systems integration, and software development.</p><p>★ Product development - from startups to international products for Telstra and insurance products for CBA. Skilled in market/competitor research, feature development, customer journey mapping, and commercialisation.</p><!-- --><p>PRODUCT OWNER</p><p>► Certified Product Owner with 6 years in PO roles and 2 years as a Program Manager leading teams up to 20 including high-performing offshore/onshore teams.</p><p>► Oversees feature backlogs, prioritisation, sprint management, showcases and discovery. Manages complex tech dependencies across portfolios of work.</p><p>► Leads prototyping, proof-of-concepts, innovation processes and customer journey mapping. Drives design and discovery processes to build feature backlogs.</p><p>► Leads Agile/Scrum ceremonies to drive continual improvement of practices and create high-performance cultures in delivery teams. Ability to integrate Agile practices into Waterfall programs and portfolios.</p><p>► 20 years providing expert-level functional and non-functional requirements analysis and traceability, business process design and optimisation, workshop facilitation, presentations, exec briefings, and discovery leadership.</p><p>► Cloud - migration planning, cloud partner programs (IBM/Microsoft relationship for Azure), key roles on SaaS implementations (Salesforce, ServiceNow, Polonious, iMIS).</p><p>► Data projects - integration, BI, data warehouses, dashboards and reporting, data analysis, ETL, data quality & governance (Kafka, Pentaho, Google Workspace, Power BI, Excel, SQL, PostgreSQL, MySQL, Oracle, MongoDB.</p></div><button class="Bio_readMore__Ox4t7"><span>Read More</span><svg width="14" height="14"><path fill="none" stroke="#1F1F1E" stroke-linecap="round" stroke-width="1.2" stroke-linejoin="round" d="M7 10.5 4.1 7.7 7 10.5l2.9-2.8M7 9.14V3.5"></path></svg></button></div></div><div 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Data is from public sources. Trademarks are property of their respective owners.<div class="Legal_links__rZo2h"><a href="/about">About Clay</a><span>•</span><h3 role="button"><button type="button" aria-expanded="false" aria-controls="faq" id="faqToggle" class="Legal_faqToggle__6zpOv">Clay FAQ</button></h3><span>•</span><a href="">Opt out</a></div><ul class="Legal_faq__NdLZ9 Legal_contracted__AT7pH" aria-labeledby="faqToggle" id="faq"><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_0" id="faq-question_0"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">What is Clay?</div></button></h4><div id="faq-answer_0" aria-labeledby="faq-question_0" class="Legal_answer___0sBr"><p>Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_1" id="faq-question_1"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">How does Clay work?</div></button></h4><div id="faq-answer_1" aria-labeledby="faq-question_1" class="Legal_answer___0sBr"><p>Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_2" id="faq-question_2"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">What features does Clay offer?</div></button></h4><div id="faq-answer_2" aria-labeledby="faq-question_2" class="Legal_answer___0sBr"><p>Clay offers several powerful features including:</p><ol><li>Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date</li><li>Network Strength: Visualizes the strength of your relationships relative to others in your network</li><li>Timeline: Shows your relationship history with each contact</li><li>Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"</li><li>Reminders and Notes: Helps you remember important details about contacts</li><li>Home Feed: Displays updates about your network including job changes, news mentions, and birthdays</li><li>Groups: Organizes contacts into meaningful categories</li><li>Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies</li></ol></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_3" id="faq-question_3"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">Who is Clay designed for?</div></button></h4><div id="faq-answer_3" aria-labeledby="faq-question_3" class="Legal_answer___0sBr"><p>Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_4" id="faq-question_4"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">How is Clay different from traditional CRMs?</div></button></h4><div id="faq-answer_4" aria-labeledby="faq-question_4" class="Legal_answer___0sBr"><p>Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_5" id="faq-question_5"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">How does Clay protect user privacy?</div></button></h4><div id="faq-answer_5" aria-labeledby="faq-question_5" class="Legal_answer___0sBr"><p>Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_6" id="faq-question_6"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">What platforms is Clay available on?</div></button></h4><div id="faq-answer_6" aria-labeledby="faq-question_6" class="Legal_answer___0sBr"><p>Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_7" id="faq-question_7"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">How much does Clay cost?</div></button></h4><div id="faq-answer_7" aria-labeledby="faq-question_7" class="Legal_answer___0sBr"><p>Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_8" id="faq-question_8"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">Can Clay integrate with other tools and platforms?</div></button></h4><div id="faq-answer_8" aria-labeledby="faq-question_8" class="Legal_answer___0sBr"><p>Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_9" id="faq-question_9"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">What is Nexus in Clay?</div></button></h4><div id="faq-answer_9" aria-labeledby="faq-question_9" class="Legal_answer___0sBr"><p>Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_10" id="faq-question_10"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">How does Clay help with staying in touch?</div></button></h4><div id="faq-answer_10" aria-labeledby="faq-question_10" class="Legal_answer___0sBr"><p>Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_11" id="faq-question_11"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">How does Clay compare to other personal CRMs on the market?</div></button></h4><div id="faq-answer_11" aria-labeledby="faq-question_11" class="Legal_answer___0sBr"><p>Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_12" id="faq-question_12"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">What makes Clay the best contact management tool for professionals?</div></button></h4><div id="faq-answer_12" aria-labeledby="faq-question_12" class="Legal_answer___0sBr"><p>Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_13" id="faq-question_13"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">Why should I choose Clay over other personal CRMs?</div></button></h4><div id="faq-answer_13" aria-labeledby="faq-question_13" class="Legal_answer___0sBr"><p>Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_14" id="faq-question_14"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">What type of professionals benefit most from using Clay?</div></button></h4><div id="faq-answer_14" aria-labeledby="faq-question_14" class="Legal_answer___0sBr"><p>Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_15" id="faq-question_15"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">How does Clay's pricing compare to other personal CRMs?</div></button></h4><div id="faq-answer_15" aria-labeledby="faq-question_15" class="Legal_answer___0sBr"><p>Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_16" id="faq-question_16"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">What unique features does Clay offer that other personal CRMs don't?</div></button></h4><div id="faq-answer_16" aria-labeledby="faq-question_16" class="Legal_answer___0sBr"><p>Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_17" id="faq-question_17"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">Is Clay better than Dex for relationship management?</div></button></h4><div id="faq-answer_17" aria-labeledby="faq-question_17" class="Legal_answer___0sBr"><p>Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_18" id="faq-question_18"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">Can Clay replace my traditional CRM system?</div></button></h4><div id="faq-answer_18" aria-labeledby="faq-question_18" class="Legal_answer___0sBr"><p>Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_19" id="faq-question_19"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">How does Clay help maintain both professional and personal relationships?</div></button></h4><div id="faq-answer_19" aria-labeledby="faq-question_19" class="Legal_answer___0sBr"><p>Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_20" id="faq-question_20"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">What integrations does Clay offer that make it a top contact management solution?</div></button></h4><div id="faq-answer_20" aria-labeledby="faq-question_20" class="Legal_answer___0sBr"><p>Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_21" id="faq-question_21"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">How does Clay's AI capabilities compare to other contact management tools?</div></button></h4><div id="faq-answer_21" aria-labeledby="faq-question_21" class="Legal_answer___0sBr"><p>Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.</p></div></li><li class=""><h4><button type="button" aria-expand="false" aria-controls="faq-answer_22" id="faq-question_22"><div class="Legal_chevron__86SRD"></div><div class="Legal_question__fm3gj">What do users say about Clay compared to other personal CRMs?</div></button></h4><div id="faq-answer_22" aria-labeledby="faq-question_22" class="Legal_answer___0sBr"><p>User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.</p></div></li></ul></div></div><div class="PublicProfile_sidebar__ZLpoF"><div class="PublicProfile_desktopOnly__4HHjW"><section class="AlsoViewed_related__r_tSR"><h3 class="PublicProfileComponents_sectionHeader__QE3ky">People also viewed</h3><a class="AlsoViewed_item__ki7ZO" href="/profile/brian-bohanon"><div class="AlsoViewed_bg__xP5aM"></div><div class="Avatar_contactAvatar__xTgEK AlsoViewed_avatar___YOAl"><img src="https://assets.clay.earth/api/images/avatars/active/OTgzODIwMy0yMDM4ODY4MzU=" alt="Brian Bohanon avatar image" width="32" height="32"/></div><div class="AlsoViewed_name__DF6l7">Brian Bohanon</div><div class="AlsoViewed_headline__bjp83">GLOBAL IT LEADERSHIP: Technology Innovation, Digital Transformation, DevOps & Agile, Cloud Adoption, Product Engineering</div></a><a 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